My iPhone serial number and IMEI is not the same as Apple server

Hello,
My problem started when I want to unlock my iphone 3gs via Imei.
My old iphone broke about a month after i bought it (it was 2 years ago), so i sent it to Movistar to change it (i think that they sent it to appleCare). Now Movistar told me that i have to send the old iphone imei in order to unlock the iphone i have now, i ask apple for the repair order receipt, then i received an email and i could see the information about the 2 iphones: the old broken one and the new one.
Then I realized that the iphone they sent me as a replacement (the new one) is not the same iphone i have. The serial number and the Imei are different, so, should apple change this data in their server in order to unlock my iphone or what can i do to solve it?
There is any formal way to perform this data change?
Thank you in advance,
Francisco Marzabal

Here we work with repairs for devices that does not have waranty (expired or other issue). In this case, I did the screen replacement. No other ipad was on my station, the ipad arrives, i took it change the glass, put everithing back, give to customer. Thats it. The job was done by me, the customer test his ipad in front on me, works fine, everything ok. Few days pass and he came back saying that it wasn't his ipad, he brings the box that the ipad came and ask me why the serial number does not match the serial number in the box (sorry NOT in the back of the ipad).
There were no other part changed only glass. After 7 years working on this, thats the first customer complaining about a work done here. After this I was curious and look for more information and some forums, also one port here is claiming that the serial number on the device is not the same as the box where it came.
I just want to make sure that there are possibilities that there could be such mistake during the packaging process.
Thanks for the replies

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My iPhone serial number and IMEI is not the same as Apple server

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