My iphone touch screen is not working

my iphone touch screen is not working i have restarted it how can i back up to the computer without allowing it through my phone?

If your iPhone screen is broken or damaged so that it is not possible to enter anything, then you will not be able to unlock it if you have set a passcode and you will not be able to communicate with it in any way.
At this point you need to take it to an Apple store genius bar and have the technicians check it out and see what can be done.  If you are in the US, some Apple stores here are now able to replace the screen on an iPhone 5-series device.  Otherwise they do an out-of-warranty replacement for $269 if the failure is due to damage.

Similar Messages

  • I have recently upgraded from my iphone 5 to a new phone. My iphone 5 's touch screen does not work anymore. I need to backup my phone, but I can't do it on itunes without my password. Everything besides screen is ok. Is there a way around it? :(

    I have recently upgraded from my iphone 5 to a new phone. My iphone 5 's touch screen does not work anymore. I need to backup my phone, but I can't do it on itunes without my password. Everything besides the screen is completely fine-the screen will not recognize my finger anymore. I am not trying to fix the phone, but I need to have my contacts. The pictures have already synced, but I need my password to do a full backup. Unfortunately, I can't type in my password. Is there any way around it? If I take my phone to the apple store, will they be able to help me? I am not willing to replace the screen just to do this, however, so that is out of the question. 

    Someone else may have a workaround, but, as far as I know, if you cannot interact with the screen on the iPhone, there is no way to unlock it so you can get to your contacts.
    Were you saving them to iCloud by chance? If so, you can restore them to your new phone.
    ~Lyssa

  • My ipod touch screen is not working or responding at all, what can i do?

    I need help,
    my ipod touch screen is not working or responding! the buttons work but thee buttons do. i trieed reseting it and shut it down, nothing works
    HELP
    Erika

    Try #2 and #3 in link below. If neither work, you most likely have a hardware issue.
    Basic troubleshooting steps  
    17" 2.2GHz i7 Quad-Core MacBook Pro  8G RAM  750G HD + OCZ Vertex 3 SSD Boot HD 
    Got problems with your Apple iDevice-like iPhone, iPad or iPod touch? Try Troubleshooting 101

  • HT204168 touch screen function not working when using facetime

    Why is my iPad touch screen function not working when using FaceTime?

    Hi megascones,
    I apologize, I'm a bit unclear on the exact nature or scope of the issue you are describing. If you are having issues with the touch screen on your iPad, you may find the troubleshooting steps outlined in the following article helpful:
    If the screen on your iPhone, iPad, or iPod touch doesn't respond to touch - Apple Support
    Regards,
    - Brenden

  • Why is my touch screen function not working when using facetime

    Why is my touch screen function not working when using facetime

    Hello megascones,
    After reviewing your post, it sounds like the screen is not responding to touch in one app. I would recommend that you read this article, it may be able to help the issue.
    If the screen on your iPhone, iPad, or iPod touch doesn't respond to touch - Apple Support
    Restart your device. If you can't restart, reset your device.
    Thanks for using Apple Support Communities.
    Have a nice day,
    Mario

  • Hi i had my ipad mini on the windowsill and the touch screen is not working or the button on the screen and the screen is coming away is there anything i can do

    hi i had my ipad mini on the windowsill and the touch screen is not working or the button on the screen and the screen is coming away is there anything i can do will apple take it back

    pvonk wrote:
    Apple does not replace or take back devices that are damaged.
    Depends on the damage. The battery came loose in my iPhone. When Apple opened the phone to redo the glue they discovered the speakers were also loose. Apple replaced the phone.
    If the glue was properly bonded or had some other flaw Apple will replace the device if the device is still under warranty.

  • What should I do if my touch screen is not working?

    My touch screen is not working and I can reset my ipod because I cant turn it off. Help!

    - Are you saying that yu can't do this?
    Reset iPod touch:  Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    Do it if you can.
    - Next connect to the computer and restore from backup via iTunes
    - If problem persists, retore to factory defaults/new iPod.
    If iTunes does not see the iPod try placing the iPod in recovery mode and then restoring. For recovery mode:
    iPhone and iPod touch: Unable to update or restore
    You can also use this program
    RecBoot: Easy Way to Put iPhone into Recovery Mode | Jaxov

  • My touch screen will not work at all. I cant even turn it off, so i dont know what do to?

    My touch screen will not work.

    Hey ajnissly25,
    Thanks for the question. If I understand correctly, the touchscreen on the iPhone wont work. I would recommend that you read this article, it may be able to help you resolve or isolate the issue.
    iPhone, iPad, iPod touch: Troubleshooting touchscreen response
    If you can't restart your device, reset it by pressing and holding the Sleep/Wake button and the Home button at the same time for a least ten seconds, until the Apple logo appears.
    Thanks for using Apple Support Communities.
    Have a great day,
    Mario

  • HT1414 touch screen does not work on my ipod when playing music on itunes, but works fine on every other thing on ipod

    touch screen does not work on my ipod when playing music on itunes, but works fine on every other thing on ipod, can anyone help or what is the cause

    Try:
    - Reset the iOS device. Nothing will be lost
    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Unsync all music and resync
    - Reset all settings
    Go to Settings > General > Reset and tap Reset All Settings.
    All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
    - Restore from backup. See:                                 
    iOS: How to back up           
    - Restore to factory settings/new iOS device.
    If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
    Apple Retail Store - Genius Bar          

  • I have an ipod touch 3rd generation and the whole touch screen is not working.

    I have a 32gb ipod which I bought for fifty dollars and when i bought it had a pretty baddly cracked screen but thing is it worked fine. Every part of the screen worked fine; it was as senstive where the screen was cracked as the areas of the screen that were not cracked. I dropped it a couple times from like two or three feet on two a hard wood floor about four times all it did was make the cracks on the screen a little worse. Then one day I dropped it from about a foot and now the whole touch screen is not working does anyone know why this is. They told me at the ipod store to get a new one would be 130 to trade mine in. But the thing is I very mechanically inclined and I am very good with electrionics; I was planing on buying the glass for fifty bucks and putting it on myself because I read how to do it and I am more then capapble of doing it. But now since the touch screen is now working; do I need a new screen along with a new glass? See the thing is because I think both those part cost 120 together. Which would not be worth me doing that when I can go to the ipod store and they would trade me a new one for 130 bucks. But the issue is, they told me at the ipod store they would have to look and see how damaged the ipod is to see if they will exchange it. My screen is severly cracked; also I have a dent that is a half inch long and 1/8th inch deep in the back of my ipod and its very scracthed up; do you thing an ipod store would exchange it in the condition it is in. Also has anybody had this problem before and I was wondering if it would be possible for me to take it apart and fix it my self without buying any new parts.

    If I were you, I would pay the $130 for a replacement. Then you can be sure that it has all the working parts it needs.

  • My 5800 touch screen is not working properly.

    Hi,
    Frequently my 5800 touch screen is not working. Some times I am unable to use the screen. It's just hung. The call, menu and disconnect buttons only work during this time. Can any please let me know what might be the problem.?
    Thanks in advance,
    Tarun Konduri. 

    Tarun_Konduri wrote:
    Hi,
    Frequently my 5800 touch screen is not working. Some times I am unable to use the screen. It's just hung. The call, menu and disconnect buttons only work during this time. Can any please let me know what might be the problem.?
    Thanks in advance,
    Tarun Konduri. 
    Tarun_Konduri wrote:
    Hi,
    Frequently my 5800 touch screen is not working. Some times I am unable to use the screen. It's just hung. The call, menu and disconnect buttons only work during this time. Can any please let me know what might be the problem.?
    Thanks in advance,
    Tarun Konduri. 
    Dear all,
    I had the same issue with my nokia 5800, finally I found very interesting thing, I have been doing everything to bring my phone back to original  condition where simply I can touch and access the phone.
    Actually the issue was with the thin plastic piece which was put on the touch screen for its protection. I was struggling to touch and access the phone but i coudnt for almost 2 weeks, it was directing me to bottom left corner touch buttons of the phone and automatically opens and activate functional which I didn't want.
    Solution was, I simply removed the thin plastic layer from the phone , Now it works fine.
    Hope this will help.

  • The touch screen is not working when I am in the Music app of my iPod Touch.  How do I get it to begin working?  It just stopped today.

    The touch screen is not working when I am in the Music app of my iPod Touch.  How do I get it to begin working?  It just stopped today.
    Does anyone know what I can do?  I am unable to switch screens, and I can not see the track that is playing.  The only was I can switch between songs is to use the controls on my headphones.

    Try the stamdard fixes to rule out a software problem:
    - Reset. Nothing will be lost
    Reset iPod touch:  Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Restore from backup
    - Restore to factory defaults/new iPod.

  • HT201406 my ipad touch screen is not working please give solution for it.

    my ipad touch screen is not working please give solution for it.
    i have connected ipad to itunes and done it restore seetings then also my touch is not working but
    when i connected ipad to i tunes inside functions are working properly but touch screen is not working what can i do

    If you have a screen protector on the iPad's screen, try removing it. If you don't or that doesn't help, and restoring the iPad to factory settings has not corrected the problem, then the iPad probably has a hardware problem and will need to be taken or sent to Apple for replacement.
    Regards.

  • My ipad 4th gen touch screen is not working in one area

    I had a screen replacement and now the Ipad 4th gen touch screen is not working in one area ( a strip across the middle). We tried 3 different touch screens with digitizer...any ideas?

    Since Apple doesn't replace screens, they replace the iPad, I presume you had your screen replaced by an unauthorized service provider or perhaps you replaced it yourself. That voids the warranty and the ability to get assistance from Apple. If someone else replaced your screen take it back to them and demand the correct the problem.

  • My iphone5 was accidentally blocked and i can't unblocked it because the touch screen is not working. what should i do?

    my iphone5 was accidentally blocked and i can't unblocked it because the touch screen is not working. what should i do?

    Not much you can do.  Bring it to Apple for evaluation.

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