My iPhone will not get past the connect to iTunes screen. I tried downloading iOS 8.0.2 and it downloaded but then cancelled because of an error. My iPhone will not do anything at all.

So my iPhone 5s will not let me get past the connect to iTunes page.
Thursday night I went to go download iOS 8.0.2 and it said I needed to connect to iTunes. So I plugged my cord into my laptop and it opened up iTunes and proceeded to tell me that I needed to update and restore. So I clicked it and it began updating. After over a day, and many different attempts, it finally downloaded all the way through and then said it was processing the item. After this, there was a said error and I had to restart the update. I haven't been able to use my phone at all and it will not let me get past the connect to iTunes page. Please help.

I was able to restore my phone!!!
I called Apple and they said there was nothing more I could do. I called my carrier Verizon and was able to get my computer to recognize my device after trying this-
Solution:
After trying EVERYTHING this is the ONLY thing that worked-
I took the USB connector cable out of the USB port it was in, and tried another one on the otherside of my laptop and iTunes was able to discover my phone in recovery mode. My phone was reset and everything is fine ( thank gosh for backup copies!)

Similar Messages

  • HT201263 Since my iPhone 4S was stuck on the connect to iTunes screen after updating to iOS 7, I followed these instructions and restored.  But nothing changed!  I still have the same picture of a plug with arrow to iTunes.

    Since my iPhone 4S was stuck on the connect to iTunes screen after updating to iOS 7, I followed these instructions and restored.  But nothing changed!  I still have the same picture of a plug with arrow to iTunes.

    It is restored now.  Thanks for the comment about disabling firewalls - we did that and tried again and it worked.

  • I did a full system restore to my phone along with the new 7.0 update. Now I went to restore my phone setting back through Itunes and it goes through all the steps but when it is completed it wont get past the "Connect to Itunes" screen

    I did a full system restore to my phone along with the new 7.0 update. Now I went to restore my phone setting back through Itunes and it goes through all the steps but when it is completed it wont get past the "Connect to Itunes" screen

    So what happens when you connect to iTunes?

  • Can't get past the "Connect to iTunes screen."

    So, earlier today I found my old iPhone 4. (Currently an iPhone 5 user) I connected it to my computer and attempted to update it to 1.6.3 (iTunes prompted to me to do so) - anyways, the ISPW downloaded and began installing. About half way through I got an error message, "iTunes encountered a problem" (I don't remember the exact wording)
    Anyways, my iPhone is stuck on the "Connect to iTunes" screen, I did what apple reccommended and tried to enter recoverey/DFU mode, but, everytime it just goes back to the "Connect to iTunes" screen. I've tried several times and nothing works.
    (yes, I am using the latest version of iTunes)

    Hi, Battlefront2010
    I would recommend trying the steps in the article below as it walks your through troubleshooting most error messages received. 
    iTunes: Specific update-and-restore error messages and advanced troubleshooting
    http://support.apple.com/kb/TS3694
    If iTunes is closing while restoring the device, see the article below. 
    iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
    http://support.apple.com/kb/ts1717
    Regards,
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  • HT201263 My iPhone 4 is stuck on the "Connect to iTunes screen" after trying to update to iOS 7.0.4! Help!

    I was attempting to update my iPhone 4 to the new iOS 7.0.4 via my computer after I plugged it in to create a backup copy and something went wrong before it could finish and I recieved an error message. Now my phone is stuck on the "Connect to iTunes screen". I've tried everything to reset & restore my phone with no luck!
    I have:
    -Restarted my computer
    -Updated iTunes to most current version
    -Turned phone on and off several times, waiting up to a half hour before turning on (to be greeted directly with apple logo then the connect to iTunes screen)
    -Turned on, turned on and held home button (nothing happens)
    -My computer is NOT recognizing my device at ALL! But when I plugged my boyfriends iPhone in, it detected it no problem.
    I tried calling my phone from the other phone and it goes straight to voicemail. I am super frustrated! Does anybody know what is going on?

    I was able to restore my phone!!!
    I called Apple and they said there was nothing more I could do. I called my carrier Verizon and was able to get my computer to recognize my device after trying this-
    Solution:
    After trying EVERYTHING this is the ONLY thing that worked-
    I took the USB connector cable out of the USB port it was in, and tried another one on the otherside of my laptop and iTunes was able to discover my phone in recovery mode. My phone was reset and everything is fine ( thank gosh for backup copies!)

  • HT201210 ok i have bean stuck on the connect to itunes screen i tried restoring 20 times at least and an error message pops up none of the sugestions apple sugested work can you please help!!!

    ok, i have bean stuck on the plug your phone into itunes screen i tried restoring 20 times every time an error poped up. i did all the things apple told e to do but still errors poped up PLEASE HELP

    hi Kinney. last hour, i update my ipad 2, then im having the same problems as u. im also hoping people can solve this issue.

  • Can't get past the connect to iTunes screen, no computer available

    I downloaded the new apple software onto my iPad 2 then went on holiday. No problems until I turned it off so we wouldn't be disturbed by any nocturnal bleeps. On turning it back on the screen shows a USB and says connect to iTunes. Unfortunately my computer is in a distant country. I tried for Apple help but on iPad not starting up it tells you to look in settings for your iPad no. Not so useful when it won't start! Can anybody help or am I stuck with a useless iPad for a few weeks? Thanks....

    No ideas anybody? I'll try and get to an apple shop tomorrow. Don't know if I can co next to another mac or whether this will wipe the iPad

  • My iPhone 4S is stuck on the connect to iTunes screen,anyone know how to fix it?

    My iPhone 4S is stuck on the connect to iTunes screen, I tried to update it last night and something went wrong. I tried connecting it to iTunes but it won't connect to my phone, any ideas?

    Here is what you can try,
    Hold both the power and home buttons until the device powers off, may take 10sec. Let go of both as soon as screen goes black.
    Open itunes on your computer and plug in your cable to the computer but NOT the phone.
    Once itunes is open hold down the home button on phone and plug in cable and continue holding home button until you see the connect to iTunes logo on screen. iTunes will give a msg that a device has been detected in recovery mode. Now select restore and do not disconnect until you see your device in iTunes again.

  • How do I get past the "Connect to iTunes" part of my updated iPod touch?

    I updated my iPod touch to the new iOS 5 software. I did all the steps and selected 'Restore from iTunes Backup'. The next screen said 'Connect to iTunes'. I did that and it synced. However, it still says "Connect to iTunes". I ran the iTunes diagnostics and it said that it did sync and there is about half a gig of data on my iPod touch. But I still can't get past the "Connect to iTunes" screen. I even updated iTunes itself, but it still won't work. What do I do to get my iPod back? Surely I don't have to spend $30 plus to get all my apps and songs back. What can I do?
    Help!
    Thanks,
    skiracer204

    - Are yu sayin that you keep restoring the iPod but it just keeps telling you restore it again? If so then this sounds like your problem:
    Restore loop (being prompted to restore again after a restore successfully completes): This issue is typically caused by out-of-date or incorrectly configured third-party security software. Please followTroubleshooting security software issues if USB troubleshooting does not resolve this issue.
    Above frm:
    http://support.apple.com/kb/TS3694
    Otherwise, please provide more information.

  • HT4972 my iphone 4s is stuck on the "connect to itunes " screen. it will not go away nor will restoring it work either. what do i do?

    my iphone 4s is stuck on the "connect to itunes " screen. it will not go away nor will restoring it work either. what do i do?

    Mine gave me an error in itunes side that it didnt recognize the phone.  But when I unplugged and re plugged it it was fine.  Or is yours on the screen with the little plug?  You might have to go to Apple.  I have that happen to a friend on the 7 upgrade.  She needed a new phone.  oy!

  • Many of the apps in my newstand won't let me get past the "connect to iTunes" notification.  When i touch "OK" the same notice keeps coming back.  What do i do.

    many of the apps in my newstand won't let me get past the "connect to iTunes" notification.  When i touch "OK" the same notice keeps coming back.  What do i do.

    Settings>Store>Your Apple ID - tap the ID and then sign out.
    I only have one app in the Newsstand folder - the Sports Illustrated app. I have never gotten this message about connecting to iTunes so I'm not sure what that is all about. I would quit the Newsstand app and the other apps and the restart the iPad and see of that helps.
    Go to the home screen first by tapping the home button. Double tap the home button and the task bar will appear with all of your recent/open apps displayed at the bottom. Tap and hold down on any app icon until it begins to wiggle. Tap the minus sign in the upper left corner of the app that you want to close. Tap the home button or anywhere above the task bar. Restart the iPad.
    Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
    If that doesnt work, reset the iPad. Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.

  • HT4972 I am trying to update my iphone 4 to ios7 but I can't get beyond the "connected to itunes" screen - once I sync - nothing happens. Advice?

    I am trying to update my iphone 4 to ios 7.2 but I can't get beyond the "connected to itunes" screen - once I sync - nothing happens. Advice?

    Hello hfb8,
    I would be be concerned too if I was not able to update my iPhone.  If you have not resolved the issue, I recommend following the steps in this article for an issue like this:
    iOS: Unable to update or restore
    http://support.apple.com/kb/ht1808
    Thank you for using Apple Support Communities.
    Best,
    Sheila M.

  • Just updated to new iOS 6 on iPhone 3G. Get 'can't connect to iTunes' message. Tried the setting date and time trick but still no success. Any suggestions for 3G iPhone?

    Just updated to new iOS 6 on iPhone 3G. Get 'can't connect to iTunes' message. Tried the setting date and time trick but still no success. Any suggestions for 3G iPhone?

    also must mention i have never had trouble that i couldn't fix on itunes but all of this has started since i have been using icloud for basic backups hope this helps solve problem

  • My iPhone 4s is stuck on the "connect to itunes" whenever I tried to turn it on. But at the moment I don't have a computer and I really need my phone on right at this moment. Is there anyway I can get it to turn on without a computer??! Thanks!

    My iPhone 4s is stuck on the "connect to itunes" whenever I tried to turn it on. But at the moment I don't have a computer and I really need my phone on right at this moment. Is there anyway I can get it to turn on without a computer??! Thanks!

    i tried to connect it but it didnt work...nothing changed...

  • Transferring info. from my old iPhone 4s to iPhone 5c but now my iPhone 5c is stuck on the connect to itunes screen

    I was in the process of backing up my iPhone 5c when iTunes asked me if I'd like to update my iPhone. I agreed but I guess there was a problem when updating because it showed an error screen then everything stopped. Now my iPhone 5c is stuck on the connect to itunes screen. I've tried everything to try and fix this problem. Holding the home/power button and trying to restart, uninstalling/re-installing iTunes and nothing has worked so far. Please help!!

    You will need to connect your iPhone to your computer and restore it using iTunes.  If you are unable to do so, you will need to bring your phone to Apple for evaluation.
    Best,
    GDG

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