My iPhone won't back up to iCloud it says backup failed after I increased my storage plan. How can I fix that and which email can I sen to if I want to refund the storage I bought on iCloud. It says I have 15 days to return.

Which email should I send to for a refund on iCloud storage within 15 day period. Also the iPhone won't back up to iCloud it keeps saying backup failed even when I log out of iCloud and log back in how can I fix that?

If your back up continually fails, you might try turning off back up on your mobile device (settings > iCloud > storage & backup) and then deleting the backup file from iCloud by swiping the backup file on the mobile device (settings > iCloud > storage & backup > manage…) and then turning back up on again.
Being able to back up to the cloud can be very useful, especially if you don't have access to a computer or have infrequent access to one, however unless you specifically need to use iCloud for back up, you will find backing up to iTunes significantly more convenient and possibly more reliable.

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I deleted the photos from my iPhone 6 that were synced from my computer automatically but it is still using my storage. How do i fix that? I have tried all of the steps listed in the community.i have the new iTunes 10.

I deleted the photos from my iPhone 6 that were synced from my computer automatically but it is still using my storage. How do i fix that? I have tried all of the steps listed in the community.i have the new iTunes 10.

Hi QuisB123,
If you are having an issue with reclaiming free space after deleting photos from your iPhone, use the steps in this article to assist -
If you get a "Not enough free space" alert on your iPhone, iPad, or iPod touch - Apple Support
Specifically -
Orphaned files might remain on your iOS device if it's physically disconnected while syncing music, podcasts, videos, or photos. This can prevent iTunes from syncing the iOS device on subsequent sync sessions. When this happens, you might see a large amount of "Other" disk usage for the iOS device in the Capacity indicator in iTunes. Try these steps:
Turn off the music or photo sync option in iTunes for the device.
Click Apply to sync the changes to the device.
Turn the music and photo sync options for the device on again.
Click Apply again to try to sync the device to iTunes. If you see the "Not enough free space" alert, continue to step 5.
Turn off the automatic syncing functions for the iOS device:
Select the iOS device from the iTunes window and click the Summary tab.
Deselect "Automatically sync when this device is connected" and select the "Sync only checked songs and videos" checkbox.
Click Apply to sync the changes to the device.
Reduce the amount of data that is being synced to the device and resync the device. For example, if syncing your Music library exceeds the memory capacity of the device, choose "Selected playlists" to transfer rather than "All songs and playlists" under the Music tab in iTunes. If you see the "Not enough free space" alert, continue to step 6.
Restore using iTunes.
Thanks for using Apple Support Communities.
Best,
Brett L

I can't get my Ipad to show up at all in Itunes. 1 How do I fix that and 2 Can I fix this without losing all of the videos and apps that aren't synched with my computer yet?

I can't get my Ipad to show up at all in Itunes. 1 How do I fix that and 2 Can I fix this without losing all of the videos and apps that aren't synched with my computer yet?

http://support.apple.com/kb/ts1591
http://support.apple.com/kb/TS1538

Trying to install my first CC product the Adobe application manager keeps quitting unexpactedly, how can I fix that and downlaod my products? thanks

Trying to install my first CC product the Adobe application manager keeps quitting unexpactedly, how can I fix that and downlaod my products? thanks

Hi Yaniv,
Would request you to share a screen shot of the error along with the system information so that we can proceed with the correct troubleshooting steps.
Cheers,
Kartikay Sharma

When I try to open my pictures with Preview it says I don't have permission to view it? How do I fix that and why is it doing that in the first place?

.

Select one of the problem files in the Finder and open the Info window. Do you have read & write access?

I try to purchase movie thru iTunes .....tells me local storage full .how do I fix that...thanks

I need help

You need to delete stuff from the iPad. Go to Settings->General->Usage. See how much space you have available.
Movies tend to need a lot of space. Around 1.5 GB, double that if its in high definition.
If the iPad doesn't have that amount of space available there's no where to store the movie.

HT1386 we are using same laptop with my wife for our 2 iphones and when sincronizing, she's getting my apps and is requested for my apple id and password when getting a new app on her device. How can i fix that issue?

we are using same laptop with my wife for our 2 iphones and when sincronizing, she's getting my apps and is requested for my apple id and password when getting a new app on her device. How can i fix that issue?

Each phone needs to set its own sync settings on the various tabs in iTunes. On the Apps tab, for example, uncheck the apps that you don't want on the phone being synced. This article may also be of interest: http://gigaom.com/apple/itunes-101-multiple-devices-one-itunes-account/.
You can change the Apple ID used for purchasing on her phone by going to Settings>Store>Apple ID, tap the ID shown, sign out, sign back in using her Apple ID. However, be aware that if she has any apps on her phone purchased with your Apple ID she will still be prompted to enter the password associated with this ID for all future updates of these apps. This is because apps are permanently tied to the Apple ID used to purchase them, regardless of the ID in Settings>Store.

I bought an app for my macbook pro. How can I share that app, which is ipad compatible, to my iPad.

I bought an app for my macbook pro. How can I share that app, which is ipad compatible, to my iPad.

You should check with the software publisher. Although you will need a separate iPad version of the program, some publishers make the iPad version cheap or even free, knowing that you have to buy the Mac or PC version to get the most out of the iPad version.

Wanted to update my ipad wirelessly,went to general,software update,then massage appears:unable to check for update an error occured while checking for software update. How do I fix that?

Wanted to. Update my ipad2 wirelessly,went to general,software update,then message appers:"unable to check for update an error occurred while checking for a software update." how do I fix that?

Try set DNS to 8.8.8.8 (do not change the other numbers)
http://i1224.photobucket.com/albums/ee374/Diavonex/53526605.jpg

After iMac is asleep, it requires going though the network diagnostics screens to reconnect to the internet. What happened and how can I fix that?

After the iMac has been asleep, it requires me to go through the Network Diagnostics screens to reconnect to the internet. Why and how can I fix that?

Which model iMac do you have? Which OS system are you using? Need this information to provide you with the correct troubleshooting solution(s).
Please detail all you have done to resolve your issue. Need this information so that the users can avoid the "been there, done that" scenario type responses. This is to avoid repeating the troubleshooting you may have already tried. Thank you.
If you have an Intel iMac, please post over in their forum area.

HT5624 My wife and I share the same apple id, we just updated our iphones. When we were asked if we wanted to share the same apple id for icloud we said yes, now our phones can't face time, please help?

My wife and I share the same apple id, we just updated our iphones. When we were asked if we wanted to share the same apple id for icloud we said yes, now our phones can't face time, please help?

Read http://macmost.com/setting-up-multiple-ios-devices-for-messages-and-facetime.htm l
If you wish to share an Apple ID with family members then read: http://www.macstories.net/stories/ios-5-icloud-tips-sharing-an-apple-id-with-you r-family/

I just bought an android phone and the previous owner of the number had an iphone and imessage wont work, how do I fix that?

I just bought an android phone and the previous owner of the number had an iphone and imessage wont work, how do I fix that?
I recently bought a Samsung Galaxy S4, and my wife has an iphone. We found out that imessage wont come through from her. After we went to the AT&T helpdesk they said that she could turn off imessage on her phone and that I would get texts on my S4. But then so would everyone else who has an iphone. That won't work for everyone in my company that has an iphone. So what I am wondering is- since I recently got this phone, should I get a new number? Or should I contact ATT or contact Apple to try and get this number de-activated? I'm thinking I'll never get into the icloud account that this number is attached to, but maybe someone has some advice on that?
I just sincerely want imessage to work on this phone and I'm willing to take the steps to do that.
Please help

Either one of the two should work - getting new number from carrier or contacting Apple to revoke phone number from imessage system.
That is if your problem is described correctly.

I do not want to be charged for iCloud storage plan how do I stop it?

I do not want to be charged for iCloud storage plan how do I stop it?

If you want to downgrade your storage to the free 5GB at the end of the current plan year, tap Settings>iCloud>Storage & Backup>Change Storage Plan, tap Downgrade options then choose the plan you want at the end of the current year.
If you want a refund for a recent storage upgrade purchase, try calling 1-800-MYAPPLE (in the U.S.).

HT204053 I put an iTunes gift card into my iTunes app and wanted to use it to buy more iCloud storage. How do I do that? iTunes and iCloud are different accounts. Help

I put an iTunes gift card into my iTunes app and wanted to use it to buy more iCloud storage. How do I do that? iTunes and iCloud are different accounts. Help

Not on your own. Click here and ask the iTunes Store staff to put it back onto the card; they'll only do this if none of the balance has been spent.
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HT4528 hi, my iPhone is already completely updated and I want my iMessages to go to my phone number, however my phone number shows up on the settings screen for that, but will not let me select it to be used. How do I fix that?

hi, my iPhone is already completely updated and I want my iMessages to go to my phone number, however my phone number shows up on the settings screen for that, but will not let me select it to be used. How do I fix that?

Thanks to all who responded. You are all absolutely correct. However, this Ipad was a gift to my wife who was dying of cancer in the hospital and wanted some entertainment. So I started it out with her Apple ID. After she passed away I moved from Sacramento to Austin and eventually proceeded to get the Apple ID changed from my wife's to mine. Meanwhile when she was in the hospital I opened an Itunes account in my name to buy movies for her. That was the first mistake.
Then during the move to Austin I lost track of the IPAD and later found it and tried to use support but could not remember the proper ID. Later the folks at the Apple store helped me create a new and novel Apple ID that was unfortunately unlike any other.
The botom line is that I am stuck with three Apple IDs and three passwords. I am told by Apple there is nothing they can do about this as IDs cannot be changed or destroyed. I can quit using them or start a new account but when I try to do that the system keeps remembering too many things from the past and resists.
Even if I sold this Ipad and bought a new one, the system memory is still there.
I think the real problem is that destop and laptop computers are totally owned by an individual and that individual can control logins and passwords to his liking. IPADs and similar Apple products are different in that the corporation has built in their own intrusion detection schemes because of the relation to Itunes.
One thing I thought about is to open a new Itunes account pretendding to be a new customer with my regular Apple ID. Perhaps I could do the same with Apple Support.
Thanks for your comments.
RAZ

My iPhone won't back up to iCloud it says backup failed after I increased my storage plan. How can I fix that and which email can I sen to if I want to refund the storage I bought on iCloud. It says I have 15 days to return.

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