My Ipod 4th Gen will not turn on. When I hook it up to the computer I get the ITunes symbol and the usb device on the screen of the Ipod. When I go to restore the Ipod it will not restore. I am getting unknown error code 6.

Likely this:
Errors related to third-party security software
Error 2, 4 (or -4), 6, 40, 1000, 9006
Follow Troubleshooting security software. Often, uninstalling third-party security software will resolve these errors.
There may be third-party software that modifies your default packet size in Windows by inserting a TcpWindowSize entry into your registry. Your default packet size being set incorrectly can cause these errors. Contact the manufacturer of the software that installed the packet size modification for assistance or follow this article by Microsoft: How to reset Internet Protocol (TCP/IP).
Verify that access to ports 80 and 443 are allowed on your network.
Verify that communication to albert.apple.com or photos.apple.com is not blocked by a firewall, or other Internet security setting.
Discard the .ipsw file, open iTunes and attempt to download the update again. See the steps underAdvanced Steps > Rename, move, or delete the iOS software file (.ipsw) below for file locations.
Restore your device while connected to a different network.
Restore using a different computer.

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My iphone has just got the itunes symbol and a usb cable showing on the screen it wont turn on or let me do anything what can i do???

i was updating my iphone 3gs software on my pc and it came up with an error and since then i have just had the itunes symbol and a usb cable on my screen. i cant do anything with it what can i do?

The only thing you can do is what the picture is telling you to do: plug it into iTunes and restore it.

HT201412 My phone will not turn , has not done so for ages, Today I tried to upgrade which failed . Now my screen shows onlythe itunes symbol and a usb lead. When I connect to itunes it informs me the sim card is not supported though it works on other pho

My phone will not turn off, has not done so for ages, Today I tried to upgrade which failed . Now my screen shows only the itunes symbol and a usb lead. When I connect to itunes it informs me the sim card is not supported though it works on other phones. HELP

Try a Hard Reset.....
Press and hold the Wake / Sleep button AND the Home button at the same time, keep them both pressed until the Apple Logo appears on the screen, it can take 10 or more seconds. Ignore the swipe to turn off message.

Iphone 4 not recognised by laptop after upgrading Itunes, the itunes symbol and a usb cord has appeared on my Iphone 4 screen. Frustrated isn't the word.

iphone 4 not recognised by laptop after upgrading Itunes, the itunes symbol and a usb cord has appeared on my Iphone 4 screen. Frustrated isn't the word.
After installing latest version of Itunes, I connected my Iphone via USB and selcted yes to upgrade my Iphone, towards the end of the upgrade a notification popped up indicating that the upgrade had failed. Since then my Iphone just isn't responding, I've tried reinstalling Itunes, turning off Norton Security.
Any help would be greatly appreciated.

Thank you Carolyn,
I've been through all those and apart from anything else, itunes is not seeing my phone, I therefore cannot restore the phone.
Have tried deleting and reinstalling itunes in case something was missing there, though the fact the problem is on both my mac and my windows machine seems to me to suggest a phone problem..
Is it possible that the latest IOS update which I did a week or so ago was not completed correctly? If so could this cause the problem? And how can I correct it?
Many thanks

I get an itunes symbol and usb symbol on my iphone and it is not recognized by my itunes

I plugged my iphone4 into my computer to charge and it now shows an itunes symbol and a usb symbol and itunes no longer recognizes the device.

Hi, bbarden.
Thank you for visiting Apple Support Communities.
If your device is not recognized by iTunes, I would recommend the steps in the article below. Start with the section labeled Verify that the Apple Mobile Device USB Driver is installed > For Windows Vista, Windows 7, and Windows 8 > Update the Apple Mobile Device Driver.
iPhone, iPad, or iPod not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
Cheers,
Jason H.

HT1414 the only thing apearing in screen is itunes symbol and a usb connexion with an arrow

the only thing apearing in screen is itunes symbol and a usb connexion with an arrow and if you connect the Iphone to the computer and open Itunes, it says that it has not been possible to connect to the server of updatings of iphone.
Thnks for your prompt help

If the Device has been modified, this will not necessarily work...
See Here...
http://support.apple.com/kb/HT1808

I have an itunes icon and a usb cord on my screen... cant switch phone on HELP... i have an iphone 4s.....how do i do a factory reset if it wont turn on at all :(

i have an itunes icon and a usb cord on my screen... cant switch phone on HELP... i have an iphone 4s.....how do i do a factory reset if it wont turn on at all

I'd say you have a better chance of not loosing anything if you connect to your home computer-- but it's not certain. Yeah, I'd imagine it's very frustrating. I'm surprised Apple allows these huge updates outside of iTunes.

HT1414 My iphone 4s has frozen up and will not turn on or off. Keeps showing itunes symbol and my usb plug. reinstalled itunes and tried to restore but can't.

My 4s iphone has frozen up and it will not turn on or off. I have deleted the old itunes and reinstalled new itunes. Then I tried to restore but to no avail. It just keeps showing itune symbol and the usb plug on the phone.

Here are Apple Steps: http://support.apple.com/kb/HT1808

HT201210 Problem : -1 ....when connected to itunes and trying to update restore phone the computer is telling me that "ERROR -1" phone then goes to a itunes symbol and a usb connector.

Irecently purchased another iphone as my previous one was taken for a drive on a car roof and obviousley got off at the wrong stop..
I always dredded loosing it as they hold toooo much info ...doh
when doing a i0s 6 update off the new (second hand phone which was working perfectly ) shows -1 error
- is it possibly because it neds a systyem restore off its original computer that it was set up on..?
- it now just shows the itunes symbol and i cant even get into the iphone....
it wont do a restore or connect to itunes..........Help needed by iphone nerd/pro

You have no choice but to restore the phone.
However, I'm sure you've been smart enough to have backed up your data before starting the most significant update in iOS history,right?

The computer with my original itunes account and all my music crashed and i cant get into it at all. how do i get my old music onto my new computer?

The computer I started my itunes account on crashed. I would like to put all my old music onto my new computer but I cant get into the old computer to import. Is there anyway to get my old music another way?

Welcome to the Apple Community.
Pis your content purchased, do you have a back up.

My iPod 4th gen won't turn on

My moms iPod 4th generation 8 gb won't turn on. She was gone on a trip and it was low on battery and went dead so she plugged it in all night and the next morning it would not turn on. This was over a week ago I've plugged it In to a computer and nothing happened. I've tried holding the home and power button various times and nothing happened. I haven't tried resetting it yet but I will if I absolutely have too. Also she thinks maybe the wall pluggin wasn't working correctly? Any ideas? Please help me out. Also their is no apple store anywhere near me so that's not really an option. She doesn't have the newest iOS either it's 6 point something don't know exactly.

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar
Or contact a local repair place

I was restoring my ipod touch and now my screen is stuck on itunes symbol and a usb plug going towards it with an arrow.... i turned it off and on and that just comes back, it wont even show up on itunes when i plug it in.... please help

i just bought this off a friend.. so i need help. its not like i can take it in.
pleeeaaaaaaaasssee someone no what to do

- Reboot the computer and then try manually placing the iPod in Recovery mode and restoring.
- Next try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- Also try:
iOS: Device not recognized in iTunes for Windows

I recently got a screen on my iPod Touch with the iTunes symbol and a USB wire. I connected it to iTunes and it was fine. I got the screen again, but when I plug it in, it wont connect to iTunes because of pass code. HELP!

I have had the iPod for about 2 years, and never had this problem. When I plug into iTunes I get the "iTunes cannot connect with this iPod because of pass code" message, but I can't enter my pass code because the screen won't change! If someone could please help, it would be appriciated!

With your iPod still connected to your PC, try a hard reset. To do this, press and hold both the Sleep/Wake and Home buttons together long enough for the Apple logo to appear.
If still no luck, try placing the iPod in Recovery Mode using the instructions in this Apple support document and then restoring it to factory defaults in iTunes.
http://support.apple.com/kb/ht1808
B-rock

HT201210 i have tried to restore my phone which isnt working, ive followed all the tips it tells you to follow but nothing is workin. everytime i try to switch my phone on i just get the itunes symbol and a usb cable symbol!! im stuck...can anyone help

i have tried to restore my phone which isnt working, ive followed a few tips as to upgrade new version but it still isnt working.
i just get a itues and usb cable symbol when i try to turn my phone on??

See Here > http://support.apple.com/kb/HT1808
You may need to try this More than Once...
But... if the Device has been Modified / Hacked / Jailbroken... this will Not necessarily work.

If i don't have the computer i set up itunes on and i need to back up my iphone and itunes says i have five computers already authorized (which i can't believe we had five before) how can i deactivate an old one so we can access it now

we have an iphone 4s. It needs to reset as the vibration has stopped. We have a new computer that does not have itunes. It will not allow us to set it up as it says we have five other computers we have set it up with ( i dont think we have owned that many ) but we dont have them anymore. How can we delete or gain access now from the new computer. Is it counting the five as we have ipods that have access. Any help would be welcomed. The phone is only a few months old.
thanks in advance

If you no longer have, or access to, the computer(s) you want to deauthorise,
Log in to iTunes, go to "view your account info" on the itunes store, deauthorise all five, (Please Note: this can only be done Once every 12 months) and then re-authorize your current Computer(s) one at a time.
Authorise / Deauthorise About
http://support.apple.com/kb/HT1420

My 2nd generation 8 gb Ipod Touch has a screen on it that is showing the itunes symbol and a USB cord, what do I need to do to get this off of my screen so I may opperate as usual on my iPod?

I have absolute no idea what to do about this????????????:'(

You Have to Sync it to your computer through itunes and setup your iTouch if you havent already otherwise u cant do anything with the iTouch until u do this..wondered the same thing when i purchased my iTouch over a year ago until i finally downloaded itunes and connected mine and completed the setup..hope this helps..

My Ipod 4th Gen will not turn on. When I hook it up to the computer I get the ITunes symbol and the usb device on the screen of the Ipod. When I go to restore the Ipod it will not restore. I am getting unknown error code 6.

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