My iPod 5th gen will not completely turn on it shows the apple symbol then shuts off I have restarted it and tried to plug it into my computer but cannot find it to restart it

My iPod 5th gen will not completely turn on it shows the apple symbol then shuts off I have restarted it and tried to plug it into my computer but cannot find it to restart it
Its been like this for awhile and I can not fix it

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

Similar Messages

My ipod keeps showing the apple symbol then shuts off.

my ipod keeps showing the apple symbol then shuts off.

Please tell me that it has NEVER been jailbroke. If it has never been jailbroke, here are some standard repair procedures:
First, try a system reset. It cures many ills and it's quick, easy and harmless...
Hold down the on/off switch and the Home button simultaneously until you see the Apple logo. Ignore the "Slide to power off" text if it appears. You will not lose any apps, data, music, movies, settings, etc.
If the Reset doesn't work, try a Restore. Note that it's nowhere near as quick as a Reset. It could take well over an hour! Connect via cable to the computer that you use for sync. From iTunes, select the iPad/iPod and then select the Summary tab. Follow the on-screen directions for Restore and be sure to say "yes" to the backup. You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod. Again, say "yes."
At the end of the basic Restore, you will be asked if you wish to sync the iPad/iPod. As before, say "yes." Note that that sync selection will disappear and the Restore will end if you do not respond within a reasonable time. If that happens, only the apps that are part of the IOS will appear on your device. Corrective action is simple - choose manual "Sync" from the bottom right of iTunes.
If you're unable to do the Restore (or it doesn't help), go into Recovery Mode per the instructions here. You WILL lose all of your data (game scores, etc,) but, for the most part, you can redownload apps and music without being charged again. Also, read this.

My 4th generation iPod shows the apple sign, then shuts off..?

Yesterday my iPod crashed, so I restarted it a few times. When I restarted it for the 3rd time, I went to turn it back on and it showed the apple sign, then started shutting down. It's done this twice, and I can't turn it back on.... It just keeps shutting off. I need help, please!

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

What do i do if my ipod touch keeps going to the charge screen, then to the apple screen, then shuts off?, what do i do if my ipod touch keeps going to the charge screen, then to the apple screen, then shuts off?

what do i do if my ipod touch keeps turning on, going to the charge screen, then going to the apple screen, then shutting off?

If it is still charging using the adapter, let it stay there for at least 15min, then connect again, if necessary use recovery mode. iOS: Unable to update or restore
If still not luck, and the battery still shows the red charging icon, you might need a new battery.

IPod 5th Gen will not reset to factory defaults - "Device is Busy"

I am trying to fix an iPod 5th gen. So far I have gotten iTunes to recognize it, but it needs to be restored to factory defaults. I try reseting it and I get an error message saying that the "device is busy" and it fails restoring. Any idea on how to fix this? I get the same error on three computers, so it isn't my Mac.

See
iOS: Device not recognized in iTunes for Windows
- I would start with
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
or
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
However, after your remove the Apple software components also remove the iCloud Control Panel via Windows Programs and Features app in the Window Control Panel. Then reinstall all the Apple software components
- Then do the other actions of:
iOS: Device not recognized in iTunes for Windows
paying special attention to item #5
- New cable and different USB port
- Run this and see if the results help with determine the cause
iTunes for Windows: Device Sync Tests
Also see:
iPod not recognised by windows iTunes
Troubleshooting issues with iTunes for Windows updates
- Try on another computer to help determine if computer or iPod problem

TS3694 mi ipod touch will not boot, it goes to the apple logo then shuts off, I tried to restore it but it shuts off while restore is going on then it saids it can not find the device

Hello,
I need help before i go to the apple store for help.
My problem is that I have an Ipod touch which it was working fine but now it will not boot all the way.
It will not show the red bar when is ready to be turn off or reboot when using both buttons to reset it it will only come to the apple logo then goes blank.
I tried to restore via Itunes but same result, it will start showing is doing the extract then it will go blank and get a message saying that It can not find the device.
What do i need to do.
Thank you for your help.
regards,
Mario
PS. The OS I am not sure do not remember exactly.

- Reboot the computer
- Try another USB port
- Try another cable try another cable
- Inspect the dock connector for bend or missing contacts, corroded contacts, broken, missing or cracked plastic.
- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar

My iPod wont turn on anymore. I have had my iPod since the end of January of 2012, Last night it shut off on me. It keeps trying to reboot itself, but all it does it show the apple symbol, then the screen goes white and reboots again. I need help. :(

Hi, My name is Cassie.
I bought my iPod off of amazon just around the end of January of this year (2012). Last night I was playing around on my iPod. Listening to pandora, and editing pictures. I got to a picture and clicked edit, and then my iPod shut off. It rebooted itself and seemed to be running as if nothing had happened. I put my music back on and went back to the picture and tried to edit it again. I clicked the edit button and the ipod shut off again. This time, it kept rebooting. It went to the apple symbol to turn on and about thirty seconds, the time it normally takes to turn on, the whole screen went white and then shut off and tried rebooting again. It kept doing this over and over again. After a while, it did eventually stop, but only to a completely white screen. It was like that all night long because I fell asleep. (gave up on it). It is now the afternoon and after I held the lock button and the home button down the screen when off. I let it sit for about a half an hour, then I tried turning it on again. But it still is doing the same thing. I have no idea what I could have done to make it do this. Unfortunalty, I am not home to connect it to my own iTunes, but regaurdless, it wont even connect to the computer. I did have my ipod plugged in the whole time it was rebooting and shutting off last night. It was connected to my wall jack which normally works fine. But even having it plugged into the computer as it is now, its still doing the same thing. I am dissapointed that I might end up loosing everything that I have on it. I have not been able to sync it to my computer to save all the apps and pictures and music I have stored on it. I really do hope I can get some help or advice!
Thank You!!
-Cassie Lawrence

Reset the PRAM
Reinstall the operating system from the dvd (you will not loose your data)

HT201412 Hello I made a update on my ipod to the ios 6 and its just been showing the apple logo then goig off and repeating that any ideas or help please?

I made a update to the ios 6 and now its just showing the apple logo and going off to black and repeating tat any help please?

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

IPod 5th gen will not play (clock stuck at 0:00)

So I've seen similar postings here about this. My 30GB 5th gen iPod just started acting up by not playing any song at all -- the song timer stays stuck at 0:00.
First I've reset the iPod -- doesn't play afterwards.
Then I restored the iPod -- still doesn't work.
I tried playing with earphones plugged in -- nope.
How about through the iPod dock connector? -- nope.
However, I can tell the HD drive inside is OK -- I can sync the iPod, erase and add songs, and even play songs within iTunes from the iPod.
Has my iPod gone or is there a way to salvage the situation? I use my iPod every day! Any guidance would be much appreciated!

First, to Athena53, these forums are user to user forums and besides Apple employees who monitor the forums for content, they generally do not answer questions here.
Second, my own experience with the counter stuck at 0:00 is there is a bug in the 5th generation iPod firmware where when you wake up the iPod, plug in the headphones, then try to play something, it will often get stuck at 0:00. A reset of the iPod gets it out of that state.
The work around is that the problem is plugging in the headphones first. Instead I start the iPod playing, THEN plug in the headphones and I never get the problem. And I have verified that it always occurs when the headphones are plugged in first then hitting play after the iPod wakes up.
Regards,
Patrick

Ipod 5th Gen will not sync movies from Itunes...

I've had this Ipod for a couple of years now and the only way I've been able to put movies on is through a few programs that I've downloaded. I've bought a few movies off of the Itunes store and every time I put it on the iPod, the iPod freezes up, and then sometimes my iPod loses all of it's content. The iPod and iTunes are both up-to-date, is this just an issue with the 5th gens?

Are these HD movies? iPods can only handle SD movies.
Some store downloads include both versions. They will show HD-SD next to them. If so, right-click > Version and make sure SD is checked.
if it just shows HD, you should be able to use the Advanced menu to create an iPod or iPhone version.

IPod 5th Gen will not recognize the fact that it actually has music on it

This question has been asked before, but not answered. With that in mind, I will ask you this: Though my iPod does definitely have 18 gigs of music on it, as I can see them when I choose to view it as a portable media device, or whatever, and search manually through windows explorer, it will not recognize the music in either iTunes or on my iPod. I have not restored my iPod because that would be a pain. I have had it for no more than two weeks and this occurrence has made me very upset. It happened when I was working on a playlist. There was a beep sound as if it had ejected and then the black and white screen with the apple came on as if it had been reset. Subsequently, all music disappeared from the iTunes sub menu of my iPod. Furthermore, even though in the "about" on my iPod it says there is music there, I can not see it. When that happened there was a windows message saying that there was a corrupted file and that I should use the "chkdisc" feature. I did that, and nothing was fixed. Please help. Costumer DISSATISFACTION!!!
iPod 5th Generation Windows XP
Windows XP

Welcome to Apple Discussions!
We are customers too. Sorry if Apple is not SATISFYING you, but we are not Apple.
If you want to try to "repair" your iPod to get the music to show back up...
http://www.yamipod.com/main/modules/docs/help/corruptedipod.php
But again, it would be better to restore. Also, 3rd party software does not always work flawlessly.
To fix the error that came up, along with getting your music to show back up properly (without the risks of 3rd party software), you need to restore your iPod. If all of your music is on your computer/in iTunes, you won't loose any of it.
See this for more info...
iPod: What to do if Windows displays an "itunes.exe - Corrupt File" message
And if the problem persists...
Da Gopha: What to do if Windows displays an "iTunes.exe - Corrupt File" message
If the iPod was just not showing you the songs even though they are there, the first option would be better. However, since you are getting the chkdsk error, you should/need to restore your iPod.
btabz

What can i do if my ipod unexpectedly froze then shut itself off and will not turn back on its been showing the apple symbol then the screen goes white.. been like this for about 20 minutes what can i do??????

Unsure what operating system because i had just gotten it for christmas!

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

My ipod classic turns on with apple logo then shuts off about 30 seconds later, when plugged in my windows and itunes will not recognize it.

earlier my itunes told me that my files were corrupted and I needed to restore, so I did. In the middle of the restore I lost internet connection. Now my computer and Itunes will not recognize my Ipod and if it is not plugged in when I turn the Ipod on it only shows the apple logo then shuts off after 30 seconds. If it is plugged in it will charge, but Itunes and Windows will not recognize it. I have tried the menu + select shutoff multiple times with no change. All it will say while it is charging is do not disconnect.

The clicking sound is your iPod Hardisk, trying to retract and find the boot sector unsuccesfully.
Hopefully, you can do the iPod Disk Diagnostic as in this great post by tt2., it wont fix your problem, but let you know, how dire is your Hardisk health.
So only as a last resort, one way, to get the stuck Hardisk head free, is to bang the iPod on a rubber mouse pad, when you reset it, but do it at your own risk, some very lucky guys got it working again for the next 14 months, like myself.

My ipod turns on shows the apple logo, then turn into a white screen until it dies.

I was updating my ipod and it was almost complete, it restarted and the loading bar under the logo stopped. Then the ipod restarted again and now when it turns on it shows the apple logo, then turns into a white screen until it dies. After I charge it again it does the same thing automatically. Ive tried to restart and restore it but it wont work. What do I do? I've tried all the troubleshooting and nothing is helping. The screen is also cracked, this wasnt the cause because it worked fine for 3 months after it was cracked.

See if placing the iPod in DFU mode will allow a restore.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
If not successful that indicates a hardware problem. It could be that the damage started with the drop that also caused the cracked screen and the damage progress to the problem you have now. An example would a cracked that has finally progressed to it causing the problem.

Ipod Touch 5th Gen will not charge etc...

Ipod touch 5th gen will not turn on, charge etc.

- See:
iPod touch: Hardware troubleshooting
- Try another cable. Some 5G iPods were shipped with bad cables.
- Try another charging source
- Inspect the dock connector for bend or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
- Make an appointment at the Genus Bar of an Apple store.
Apple Retail Store - Genius Bar
also:
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

My iPod 5th gen will not completely turn on it shows the apple symbol then shuts off I have restarted it and tried to plug it into my computer but cannot find it to restart it

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