My IPOD and Macbook Pro both will not connect to the Itunes store through Itunes says no internet connection, but I can connect through safari and I have a internet connection

As I mentioned above, I am not very tech savvy so I have no idea why a wireless protocol would be showing up there, I'm just listing everything I see in hopes that someone might know something I can try. This is why I am asking for help here - I'm not sure what has happened that has made me unable to connect, especially since it seemingly occured while nobody was using the computer.
I guess I should clarify that I'm not a total hillbilly- normally my firewall is set to 'on', but I set it to 'off' to try and troubleshoot the issues here as I was told that sometimes it can interfere with the computer's ability to connect to the internet. If this is not the case and firewall does not affect anything, I will turn it back on while I try to fix this.
I have tried the method you mentioned above a few times - I actually contacted my ISP earlier this week and they recommended resetting the router like that. They didn't mention any known network issues.

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TS3899 Mail will not download in the other account in email says it is downloading but doesn't show its downloaded

I had this problem before back in the end of November and all of December mail will stop loading and doesn't show up this in the account settings OTHER . I have deleted the account and reloaded it did a hard restart still the same it starts and says downloading but it doesn't show up on the phone this is doing the same thing on my ipad also . So one would think it is the server for my email account it is not because it works fine on my mack air and also the imac so I'm confused what would be the next step any ideas ?

Use the links in the iTunes Music Store itself to tell them of the problem. Or the links under the help menu of iTunes.

My macbook pro battery will not hold charge

My macbook pro battery will not charge. The laptop will only turn on after it has been plugged in to charge, and when unplugged it automatically dies. When plugged in the battery indicator is green and the top right corner of the screen says "Not charging". I left town for a week with the laptop off and I came back in town and it won't charge. What can I do to fix this?

If you are under warranty call Apple and get a case number.

My MacBook Pro persistently will not connect to my wireless router. The message "connection timeout" appears. What is a connection timeout and how can I fix?

My MacBook Pro persistently will not connect to my MiFi Verizon wireless router. The message "connection timeout" appears. What is a connection timeout and how can I fix?

Hi there terri900!
You may want to try configuring your router settings to match the recommended settings for iOS and OS X devices, which can be found here:
iOS and OS X: Recommended settings for Wi-Fi routers and access points
http://support.apple.com/kb/ht4199
You may also find some helpful information for troubleshooting this issue in this article, which can help you with any manner of issues with Wi-Fi connections:
Wi-Fi Quick Assist
http://support.apple.com/kb/HT1145
Take care, and thanks for visiting the Apple Support Communities.
-Braden

I HATE my new MACBOOK PRO, it will not let me open any PDF files and I downloaded the ADOBE READER three freaking times and it keeps saying that all the files are corrupt. I would rather have my 2008 Dell at this point. what is wrong with this thing

I HATE my new MACBOOK PRO, it will not let me open any PDF files and I downloaded the ADOBE READER three freaking times and it keeps saying that all the files are corrupt or damaged. I would rather have my 2008 Dell at this point. what is wrong with this thing

Perhaps the PDF files are corrupted.
Hit the command key and spacebar, a blue Spotlight in the upper right hand corner appears, now type Preview and press return on the Preview program.
Now you can try opening the PDF's from the file menu and see what's going on.
If they are corrupted, perhaps they are trojans from your Windows PC or gotten from a bad location online.
Download the free ClamXav and run a scan on the possibly infected folder.

HT3964 I have a MacBook Pro that will not boot up. The apple symbol Read more: I have a MacBook Pro that will not boot up. The apple symbol is there and a spinning wheel continues to spin. Any options??

I have a MacBook Pro that will not boot up. The apple symbol is there and the spinning wheel keeps spinning. Any idea how I can fix this?

Reinstall OS X.
Reinstalling Lion/Mountain Lion Without Erasing the Drive
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.
Reinstall Lion/Mountain Lion: Select Reinstall Lion/Mountain Lion and click on the Continue button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.
OR
Reinstall Snow Leopard without erasing the drive
Do the following:
1. Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
2. Reinstall Snow Leopard
If the drive is OK then quit DU and return to the installer. Proceed with reinstalling OS X. Note that the Snow Leopard installer will not erase your drive or disturb your files. After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
Download and install the Combo Updater for the version you prefer from support.apple.com/downloads/.

My Macbook Pro suddenly will not charge. I tried using 2 different cables and it still will not charge. What should I do??

My Macbook Pro suddenly will not charge. I tried using 2 different cables and it still will not charge. What should I do??

Look at the power adapter connection on the MBP and make certain that it is clean and not discolored.
Trya SMC reset:
http://support.apple.com/kb/ht3964
Ciao.

HT1338 how do I boot a MacBook pro that will not shut down

HOw can I reboot shut don MacBook pro that will not shutdown, please help.....?......

Hi, I'm having similar problem. I just got a Lacie ext drive to back up my photos and vids and now my laptop wont shut down or go to sleep properly. May or may not be related to Lacie. Could just be a coincidence.
I first noticed problem when I closed it to go to sleep and the apple logo kept flashing on and off.
When I opened the laptop the screen was flashing white then black, then white then black. Had to force shut
it down (opt, cmnd,power), had to hold it down a very long time before it responded. However, that didn't keep it shut down. It just started back up again. But at least it wasn't flashing.
Then when i tried to shut it down normally it would shut down, go black for a moment and then the Apple song would play and it would start back up again. It also won't stay asleep. It sleeps for two seconds when put into sleep mode then snaps awake.
strange problem... Very annoying. Next option is to unplug and let battery run out.

HT3964 2009 macbook pro superdrive will not load discs

2009 Macbook pro superdrive will not accept discs. The loading mechanism appears not to be responding. The mechanism may be jammed as it will not allow the disc to be fully inserted. Last time I played a disc I had trouble ejecting it. I managed to get disc out can't remember how. Think the disc must have partially ejected and I managed to pull it out. Can anyone help?

Hi kayj128,
Thanks for using Apple Support Communities. This article has steps for troubleshooting the SuperDrive built in to your Macbook Pro:
Apple Computers: Troubleshooting the slot-loading SuperDrive
http://support.apple.com/kb/HT2801
Doesn't accept discs
Be sure to check your disc to make sure it is flat. You can check this by putting the disc upside-down on a flat surface. If the disc is bowed up on any side or in the center, do not use the disc because it might get stuck in the drive. Do not use discs that have anything attached to them or dangling from them (such as "sweeper" or cleaning discs).
If the drive struggles when you put in a disc or stops part-way, carefully look at the disc for labels that may be interfering. If there aren't any raised labels then try putting the disc in a few more times.
Try another disc to see if the issue is being caused by a specific disc.
Make sure you insert the disc far enough for the drive mechanism to activate. You need to insert discs nearly all the way before the drive will activate and pull them in. If you don't completely insert a disc, the drive will reverse and push the disc back out.
Allow the drive one or two seconds to accept the disc while it is fully inserted.
Reset the System Management Controller (SMC).
If the drive repeatedly does not accept discs, contact Apple or an Apple Authorized Service Provider, or make an appointment with an Apple Retail Store.
Cheers,
- Ari

My 2008 MacBook Pro (A1260) will not startup

Greetings!
I was given a 2008 MacBook Pro that will not startup. I press the power button and it trys to start for like 5 seconds and goes no further. The battery is fully charged and the powercord is pluged in. I know that Apple has it listed a "Vintage", but I'd like to get it working. Any suggestions?
Thanks,
David

David,
were you also given two grey installation DVDs which originally came in the box with your MacBook Pro, called “Mac OS X Install Disc 1” and “Mac OS X Install Disc 2”? You’ll need those discs to be able to further diagnose the current problem. If those discs weren’t given to you, you can purchase a replacement pair from Apple.

Illustrator and Photoshop CS6 both will not allow me to print from them

Illustrator and Photoshop CS6 both will not allow me to print from them. InDesign will, but illustrator keeps popping up with "can't print the illustration." i have read other forums and i understand outlining typefaces, and spot colors but, it still will not allow me to print. Even if i open a completely new file and just try to print a black square it will not allow it. the problem might have started with an emailed EPS file? but im not 100 percent sure. i have disconnected and re connected the printer but the problem just seems as if all Illustrator, and Photoshop files will not print from the program and the connection with the printer is non existent (even though it says it is). please help!

Reset your illustrator prefs
Hold fingers over Shift Alt CTLR (PC) or Shift Opt Command (Mac)
Boot Illustrator
Immediately after booting depress the 3 keys as fast as you can.

Using iMac and MacBook Pro both running OS 10.7.5

Is there an easy way to have my "sent" emails (using Apple Mail) from my iMac also show up as "sent" email from my Macbook Pro?
Using iMac and MacBook Pro both running OS 10.7.5

Yes, if you have an IMAP account. From the Mail menu bar, select
Mail > Preferences > Accounts > Mailbox Behaviors > Store sent messages on the server

I've just setup iCloud on an I mac and macbook pro both operating 10.9 and i need to know how to move/sync the many bookmarks in Safari from my i mac to the laptop. Thanks

I've just setup icloud on a imac and macbook pro both using 10.9 and I'd like to know how to add the many Safari bookmarks I have on the imac to the laptop. Please explain slowly as I'm old. Thanks

Turn on Bookmark sync in iCloud preferences on both machines. (Both must be signed into the same iCloud account)
System Preferences>iCloud>Safari

PreludeCC and PRemiere Pro CC will not update error: " log Transport 2"

PreludeCC and PRemiere Pro CC will not update . update gets to 62% and then quits with the following error code "Log Transport 2"
System
OS 10.9
MacPro 3,1
All other apps do update.

HI Steve & Perry,
Have you tried restarting the machine and applying the updates again ? If yes, are you still getting the same error message ? If yes , could you please share a screen shot of the error that you get ?
Cheers,
Kartikay Sharma

My new macbook air and new thunderbolt monitor will not work together. the keyboard will not engage and the monitor screen keeps going black. is it a problem with the monitor, connection, laptop?

my new macbook air and new thunderbolt monitor will not work together. the keyboard will not engage and the monitor screen keeps going black. is it a problem with the monitor, connection, laptop?

A new Mac comes with 90 days of free tech support from AppleCare.
AppleCare: 1-800-275-2273
Call AppleCare. They will help you.
Best.

My IPOD and Macbook Pro both will not connect to the Itunes store through Itunes says no internet connection, but I can connect through safari and I have a internet connection

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