My iPod cannot work with Windows Vista

Question

I've updated iTunes to version 7.1.1.
But my computer is hung up when I connected my iPod to it. I can do nothing except restart the computer and disconnect iPod from it.
Can anyone tell me why?
HP v7058hk   Other OS   OS is Widows Vista Home Premium

Answer 1

Hi David!
Are you getting a blue screen of any sort when the computer locks up?
If so, please quote what it says (if a file is mentioned in the BSOD, quote what that says, too).
If you are only getting a flash of a blue screen, or you aren't getting anything, you can switch your settings here, and see if you can make a hidden blue screen show:
1 - Go to "My Computer" in a Windows Explorer window.
2 - Right-click on "My Computer", and click on Properties.
3 - Go to the "Advanced" tab, click on "Settings" under the "Startup and recovery" section.
4 - Verify that "Automatically restart" is not selected.
As a general troubleshooting step, let's try a full reinstall of iTunes on your computer.
Disconnect your iPod from your computer.
Go to "Add or Remove programs" in Control Panel. Find "iTunes" and "QuickTime" on this list, and remove them both.
Then, download the Windows Installer CleanUp Utility, to clear out the remaining iTunes and QuickTime installation files off your computer (see this MS document for information on it):
Description of the Windows Installer CleanUp Utility
Also, use this article to manually remove the left over files from installation:
Removing iTunes and QuickTime for Windows
After you've done that, restart your computer.
Then, go to this page to install the iTunes + QuickTime installation pack onto your computer again:
Download iTunes - 7.1.1.5
Now, restart your computer once more.
After the computer has fully loaded up, open iTunes, and connect your iPod to your computer.
Try automatically syncing it with iTunes again, and see if it works or not.
-Kylene