My ipod displays an icon of a cable and the itunes logo but when plugged in, my mac says that it can not verify my device
My ipod displays an icon of a cable and the itunes logo but when plugged in, my mac says that it can not verify my device. I have a backup saved on my mac but it won't let me open it up or sync my ipod with my mac.
Hi crcascio17,
Thanks for visiting Apple Support Communities.
You may want to try some of the suggestions in this article:
iPod not recognized in iTunes and Mac desktop
http://support.apple.com/kb/ts1410
Best Regards,
Jeremy
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Can you help me?Not Charge
- See:
iPod touch: Hardware troubleshooting
iPhone and iPod touch: Charging the battery
- Try another cable. The cable for 5G iPod (lightning connector) seems to be more prone to failure than the older cable.
- If a 5G iPod
Iphone 5 lightning port charging problem - SOLUTION!
- Try another charging source
- Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
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My screen on the touch is frozen. the screen shows a usb cable and the itunes logo above it. How can I get it back to the main screen
The screen is telling you to connect the iPod to a computer with iTunes via the USB cable. iTunes should open and give you instructions. If not, open iTunes and retore the iPod via iTunes.
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I got a new Ipad 2 and I am trying to get it work in vain. I have downloaded the iTunes on my PC, but even after executing the program nothing happens to the IPAD. I still get the image of the USB cable and the iTunes logo. What am I doing wrong?
You know that you have to connect the iPad to your PC with the cable that came with it - and then iTunes should start automatically and it will guide you through the set up process?
If you have already tried to connect the iPad - and you have launched iTunes - and you still have no luck - reboot your PC and then begin the process again. -
my will not do anything and it has a picture of the usb cable and the itunes logo on the screen
Your iPhone is telling you you need to restore it using iTunes on a computer. Follow the instructions below.
Use iTunes to restore your iOS device to factory settings - Apple Support -
IPhone 3GS stuck in a black screen with a cable and the iTunes logo in it. Extra bonus: error 1656.
So, I got this problem with the black screen with a cable and the iTunes logo in it. I tried restoring it, but in the middle of the process, the iPhone turns off (and it is still connected to the computer) and I get an error message (1656). I already tryed the solution that I have to find the "hosts" file, but there's no "gs.apple.com" line to be deleted.
What do I do?I tried to do this at least 4 times! the iTunes is running the restore but at the end he's failed.. he say there is an error ! I think number -1.
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I can't open my ipad now. It is stuck with the picture of the usb cord and the itunes logo on the front.
Recovery Mode
1. Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.
3.While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
4. Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears, release the Home button. iTunes should alert you that it has detected a device in recovery mode. Click OK, and then click Restore to restore the device.
Note: Data will be lost. You may have to repeat the above many times. -
I bought a used Ipod touch, was supposedly factory refurbished, and it worked when I first used it. Then I noticed the previous owners User ID on the Apple log in and thought i should delete all info and start clean. I hit the delete button, Now all I get on the screen is a picture of the usb cable and above it the itunes logo. What do i do now?
Connect it to your computer, launch iTunes.
Right or control click the iPod under Devices left side of the iTunes window.
Click: Sync
If you want, you can rename the device. Double click the iPod under Devices. Type in a name. -
Help!!!
I now have a brick for a phone. Just tried to update to 7.1.1 using iTunes and it wipred out the operating system OK but now will not communicate with iTunes or the laptop. I reloaded iTunes and still no luck. If I press and hold the power and home buttons it inly comes up to the same screen showing the lightning cable pointing to iTunes logo. How can I get this running again? Even a factory reset to start would help if possible then I can do a restore. Right now it is worthless.Hello HarbourStables,
Thank you for the details of the issue you are experiencing with your iPhone 5s. I would be concerned too if my iPhone was stuck in recovery mode and not recognized in iTunes so that you can restore it.
I recommend the following article for the issue you described and specifically this step:
5. Use iTunes to restore your device.
If you don't see your device in iTunes, follow these steps for Mac or these for Windows.
Find the full article here:
If you can't update or restore your iOS device
http://support.apple.com/kb/ht1808
Thank you for using Apple Support Communities.
Best,
Sheila M. -
I've had this iPod Classic for a couple of years, and only use it every so often, mostly when I travel. Just bought a speaker so I can listen in the house. Gave it a full charge. The music is showing up on the screen, and it also shows up in iTunes on my computer. When I try to play something, whether it's a song, artist, album, whatever, the screen shows the name of the song and displays "Now Playing". The time stays on 0.00, however and doesn't move forward; and no sound is coming out whether on the new docking speaker or with a headset. I tried the reset procedure, but still no change. Can anyone help me? Thanks!!!
A 4th gen iPod can not be upgraded to iOS 8. 7.0.2 is the high version it can run.
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Ipod touch won't turn on, just shows the apple logo - even when plugged into Itunes?
I have an Ipod touch 8GB - it's virtually never been used. I have tried to charge it up but nothing happens - it just displays an apple logo. I have plugged it into Itunes but again nothing happens. Any ideas?
Thanks K.Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
I couldn't sync my Ipod touch, and kept getting an error message. So, I did a restore. Now my touch is stuck on a screen showing a white usb cable and the ITunes logo, which I assume is telling me to connect my Ipod to the computer. But I did that (obviously) or I wouldn't have been able to do the restore in the first place! I tried starting over and held the power and home button until I got a message on ITunes that the device needed restoring - I went through the steps again and am right back at the same screen. Any ideas??
Make sure you are following the instructions in this procedure to the letter.
Here they are, with emphasis on some easily overlooked requirements:
Disconnect the USB cable from the iPod touch, but leave the other end of the cable connected to your computer's USB port.
Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.If you cannot turn off the device using the slider, press and hold the Sleep/Wake and Home buttons at the same time. When the device turns off, release only the Sleep/Wake button.
Continue pressing and holding the Home button while you reconnect the USB cable to the device. The device should turn on.
Note: If you see the "low battery" screen, let the device charge for at least ten minutes to ensure that the battery has some charge, and then start with step 2 again.
Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears (iTunes icon and USB connector) release the Home button.
If necessary, open iTunes. You should see the "recovery mode" alert ("iTunes has detected a phone in recovery mode").
Use iTunes to restore the device.
If you do not see the "Connect to iTunes" screen, try these steps again. Be patient since it sometimes takes several of these attempts before you are successful.
If you see the "Connect to iTunes" screen but the device does not appear in iTunes, see this article and its related links.
Select the device in iTunes and choose "restore from backup". This assumes you have a backup. If you do not, you will have to download all your purchased iTunes content again. You do not have to pay for anything you already purchased.
If you still can't get it to work, you have done all you can and only Apple will be able to help. -
my ipod touch is frozen and it has a picture of a usb cable and the itunes icon, can any one help me??, my ipod touch is frozen and it has a picture of a usb cable and the itunes icon, can any one help me?? anything would be helpful!
What exactly happen? If it started and froze, at what stage did it freeze?
Maybe this:
Hang during restore process
Following Troubleshooting security software will frequently resolve this issue. This issue can be caused by the default packet size being set incorrectly. There may be third-party software installed that modifies the default packet size in Windows by inserting a TcpWindowSize or MaxGlobalTcpWindowSize entry into the Registry. Contact the manufacturer of the software that installed the packet-size modification for assistance in adjusting this TcpWindowSize values. Typically the default packet size is modified by 3G cellular network card software, ISP communication software, or Internet speed download optimization software. There are legitimate reasons to change the TCP/IP packet size and not use the Windows default settings (for example, network traffic optimization, home/broadband optimization, enterprise app optimization such as database apps, Exchange, and more). Deleting the "TcpWindowSize" or "GlobalMaxTcpWindowSize" entries in Windows Registry could affect the system's performance with other apps or on their network connections. Deleting the customized TCP/IP settings may require the reinstallation of any third-party applications that had modified the TCP/IP settings from the Windows default settings.
There are two ways to resolve this:
You can follow this article by Microsoft: How to reset Internet Protocol (TCP/IP) , or follow the steps below to manually find and remove TcpWindowSize and MaxGlobalTcpWindowSize entries from the Registry.
For Windows XP, Windows Vista, Windows 7: Go to the C:\Windows folder and launch regedit.
Go to Edit > Find.
Search for "TcpWindowSize" entries. There are typically multiple entries of TcpWindowSize/GlobalMaxTcpWindowSize spread throughout the entire Registry. If "TcpWindowSize" exists, one or more third-party applications have changed the user's default Windows settings for TCP/IP.
Go to File and select Export. This step will export a copy of the Registry that can be used as a backup of the original settings.
Delete the "TcpWindowSize" entry.
Search for the next "TcpWindowSize" entry and delete each one until the Registry no longer has any "TcpWindowSize" entries.
Close Regedit, restart the PC, and test.
If you are uncertain as to why these registry entries exist and the PC is a business computer, contact your network administrator and determine what values TCP/IP can be set in their Windows Registry setting so that the PC can update or restore an iOS device rather than deleting the "TcpWindowSize" entry.
If editing the registry does not resolve the issue, restoring on a different computer that did not install the communication software is the step most likely to resolve this issue.
I would first try restoring on another computer. -
I just received my iPad2 today. When I turned it on it only showed a USB cable and the iTunes icon. What does this mean?
The first thing that needs to be done with a new iPad is to activate it by connecting it to a computer running iTunes (version 10.2 +).
Getting Started guide : http://support.apple.com/kb/HT4053
The iPad manual, which also has a chapter on getting started can be downloaded from here : http://support.apple.com/manuals/#ipad -
My phone crashed and has an icon showing a usb cable and the itunes emblem. when I connect to itunes it does not recognize my phone and treats it as just iphone. when I try to restore about 9 to 10 minutes into the restore the phone turns off and then on and then loses the connection with itunes and at the end of the download it just asks me to restore it again.
Be prepared to lose everything on your iPhone but it should be backed up in iTunes so you can restore from your backup.
Try Recovery Mode... http://support.apple.com/kb/HT1808
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