My iPod is stuck on the Apple logo and won't do anything! It won't turn on, doesn't give me the option to power it off, and to top it all off, it's not being recognized by my computer OR by iTunes when I plug it into my computer.
So yeah...last night I was checking out my iPod (bored at the in-laws) and all of a sudden the screen went blank and the only thing I can get it to do is have the black screen w/ the white apple logo on it. It won't turn on, doesn't give the the option to power down, it won't charge, AND it's NOT being recognized when I plug it into my computer. Not by iTunes OR my computer. I've tried holding down the top button and the home button at the same time...nothing. And since it's not being recognized on my computer, I cannot restart it or go back to factory settings. Someone please help! I've had it for 18 months so the warranty is no longer valid and I don't know how to fix it. THANK YOU in advance!
- I would try placing the iPod in recovery mode and then see if iTunes will see the iPod. try both with the iPod not connected to the computer and with it connect. For recovery mode see:
iPhone and iPod touch: Unable to update or restore
- Next see if placing the the iPod in DFU mode will make it visible
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
Similar Messages
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Why is the iphone icon not appearing on my itunes when I plug it into my computer?
Why is the iphone icon not appearing on my itunes when I plug it into my computer? I am online, my itunes is up and running, my new phone is plugged in, and for whatever reason the iphone icon that is supposed to appear is not showing up after I plug my phone in.
Place the Device into Recovery mode...
http://support.apple.com/kb/HT1808
Note on Recovery Mode.
You may need to try this More than Once...
Be sure to Follow ALL the Steps...
Once you have Recovered your Device...
Re-Sync your Content or Restore from the most Recent Backup...
Restore from Backup > http://support.apple.com/kb/ht1766 -
I've just been given a perectly working iPhone 4s which I have set up without having to plug it into a computer. The computer is recognising that something has been plugged in becasue of the noise it's emitting however it's also not coming up in 'My Computer'. How do I connect my iPhone to my iTunes as I have music to put onto it before the beginning of school?? I have uninstalled iTunes and re-installed it again but it's not having any affect and I have the most up to date iOS on the phone and on the iTunes.
Yes, to an extent. But not to the extent that it is actually viewable under 'My Computer'.
Read these threads: https://discussions.apple.com/thread/3936926?start=0&tstart=0
https://discussions.apple.com/message/19109196#19109196
https://discussions.apple.com/thread/3937342?start=0&tstart=0 -
My iphone does not charge or show up as a device in itunes when i plug it into my computer
I've never had a problem connecting my phone to the computer, but in the last two or so weeks I have been unable to sync or charge my iphone 4 through my MacBook Pro (OSX). The phone does not charge and it does not show up in the "devices" section of itunes. The cord charges through an AC adaptor with no problems and my USB ports all work fine. I have done everything suggested so far, including deleting podcasts, restarting my computer, restarting the phone, uninstalling and reinstalling itunes... I'm not sure what else to do. Any suggestions would be very welcome!
I removed the AMDS as part of the instructions for completely removing itunes. Nothing changed unfortunately. I don't understand why it is happening!
I have already checked for lint, etc as you suggested, but don't have another USB cable on me at the moment. I'll be returning home tomorrow so will try then, but I would have thought the cable was fine as it still charges the phone through an AC adaptor fine. Thanks for the suggestions! -
My mini ipod appears off and not respond to any commands when pressed the buttons to reset, apple logo appeared and then the apple support site and it shuts down. already tried all the steps, but none worked, and when I plug it into my computer it does not appear in the iTunes bar. what do I do?
If MacKeeper corrupted the Recovery partition then even I underestimated its potential for damage. Garbage "cleaning" apps will cause misery but I have not found that the Recovery partition to have been affected by using MacKeeper or anything like it. I doubt that it did so, but I have learned not to underestimate the potential for such things to result in system corruption.
Before concluding your Mac has a hardware failure, try booting OS X Internet Recovery by holding command option r on startup (three fingers). That will force your iMac to bypass the Recovery partition altogether, and convey the ability to create a new one.
An Internet connection will be required (wired or wireless).
At the Mac OS X Utilities screen, select Disk Utility. Select your startup volume (usually named "Macintosh HD") and click the Repair Disk button. Describe any errors it reports in red. If Disk Utility reports "The volume Macintosh HD appears to be OK" in green then you can be reasonably (though not completely) assured your hard disk is in good working order.
Assuming the HD remains usable you can then use Disk Utility to erase it. Reinstall OS X, restore your essential software and other files, and don't reinstall the junk. -
My ipod touch has a permanent image of the end of a USB cable with an arrow pointing to an icon of ITunes. I can't reset using the two button method, and ipod does not appear on itunes when I plug it into the computer - and nothing else happens either. This happened after I agreed to a software update which failed. How can I get it going again?
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
My IPhone does not show up under Devices in I Tunes when I plug it into my computer. "Devices" no longer appears on the menu at all down the side of the page.
Hope this helps:
http://www.apple.com/support/iphone/assistant/itunes/ -
I just got a new nano and downloaded the most up to date itunes then I plugged it into my computer and it does not turn on at all, no charge image and my computer doesn't even recognize that there is a connection. How do I fix this?
By calling iPod tech support while you are under warranty. You also have 14 days to return it w/no questions asked for a replacement or your $$$ back.
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During/after upgrading to ios8.1 my ipad air is looping is a screen where i see the apple logo after a minute or so i see a flash of bleu then black en the it starts over again....i can't even turn of. Help?
Hi,
Had the same issue. Hard reset not working.
What I did was: start your mac/pc and open iTunes, hold down the home button of the iPad (and while holding the button), connect it to the PC with the cable.
Keep pressing until you get a pop-up asking to upgrade or restore.
Hope this helps for you!
Xavier -
I have a ipod touch 4th gen and it wont chrage. When you plug it into the wall the lightniing bolt screen will apear but no matter how long you leave it, it will never turn on. Also it the lightning bolt screen wont even come on when you plug it into a computer (PC)..........PLease help its been like this for forever
Hi Gammer576775!
Here is an article that will help you troubleshoot this issue with your iPod touch:
iPod touch: Hardware troubleshooting
http://support.apple.com/kb/ts2771
Will not power on, or will not turn on unless connected to power
Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
Connect the iPod touch to an Apple USB power adapter and let it charge for at least ten minutes.
After at least 15 minutes, if the display turns on and…
The home screen appears, the device should be working. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen: . Then disconnect the device from power. If it immediately turns off, seek service.
The low-battery image appears even after the iPod touch has charged for at least 20 minutes: See the "iPod touch displays the low-battery image and is unresponsive" symptom in this article.
Something other than the Home screen or low-battery image appears , continue with this article for further troubleshooting steps.
If the iPod touch did not turn on, reset it while connected to an Apple USB power adapter. If the display turns on, go to step 4.If the display remains black, go to the next step.
Restore the device. Connect it to a computer and open iTunes. If iTunes recognizes it and indicates that it is in recovery mode, attempt to restore the iPod touch. If the device doesn't appear in iTunes or if you have difficulties in restoring it, see this article for further assistance.
If restoring the iPod touch resolved the issue, go to step 4. If restoring it did not solve the issue, seek service.
Thanks for using the Apple Support Communities!
Cheers,
Braden -
I have iPhone 4 s. It's not being recognized by itunes when I plug it into my laptop
I have itunes already installed on my laptop. But when I plug in my iphone, it's not being recognized either by my laptop or itunes. It can't even be synced by itunes. What should I do?
Hi Octbelle!
I have two articles for you that will help you troubleshoot this issue:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/ts1538
iOS: Device not recognized in iTunes for Mac OS X
http://support.apple.com/kb/ts1591
Thanks for using the Apple Support Communities!
Cheers,
Braden -
I have a 1st generation ipod, which I love. When I plug it into my computer an image of a disk with a magnifying glass appears (disk scan). When it finishes the scan it always checks out. I then restart it and all looks fine. Each time I plug it in to the computer it does the same thing and it wont show up on my computer. The other strange thing is all of the songs are gone from the ipod but the disk space is still being used. When the ipod is not plugged into the computer everything look fine even the correct date shows up. Any ideas????? Thanks
try reinstalling iTunes.
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My iPhone shut down and factory reset itself for no reason, and now when I plug it into my computer or any power source, the apple shines but it doesn't get any further than that. How can I fix it?
Try Here > http://support.apple.com/kb/HT1808
You may need to try this More than Once...
Be sure to Follow ALL the Steps...
But... if the Device has been Modified... this will Not necessarily work. -
My old iPod classic does not appear in my iTunes when i plug it into my macbook air, what do i do?
My older iPod classic (1.3 version) will not appear in my iTunes when i plug it into my macbook air. I want to plug it in so i can set it up and download all of my songs to it, but i don't know what to do?
kenna_audrey,
We've an article (linked below) that details a number of troubleshooting steps which can help get iTunes to recognize your iPod.
iPod not appearing in iTunes
http://support.apple.com/en-us/HT203449
Regards,
Allen -
I just updated my iTunes to the new software. When I plugged it into my computer and it said I need to reset my iPod. I did this and everything on my iPod deleted. Now, it won't let me sync my music or apps back onto my iPod. What do I do?
It doesn't say anything. It runs through the sync process like normal and tells me all of the songs that it's synking. But then when it says I can disconnect it, nothing actually synked.
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