My ipod shuffle is brand new and will not connect to itunes
my ipod shuffle will not connect to itunes and it is brand new and i have used other ipods on this computer.
When you take this one back, be sure to have your USB docking cable checked, to make sure it is not the thing that is defective.
Also, make sure you have USB cable plug completely inserted into the headphones jack. The fit is sometimes tighter than expected, especially when the shuffle is new. This is apparently enough of an" issue" that Apple has a tech support doc about it
http://support.apple.com/kb/ts3572
Similar Messages
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HT201413 my ipods show as digtel camera and will not connect to itunes
I have 4 ipods none will connect to itunes or sync. the computer think its a camera
iDevices are cameras, at least according to most computers.
Device not detected in iTunes -
My brand new iphone5 will not connect to my home wifi even though it recognizes it. My ipad and my old iphone4s connect with no problem. Any thoughts?
Although your other devices connect okay, it would be worth resetting your router by switching if off for disconnecting it from mains power for 2 minutes and then switch it on again.
Good luck and do report back. -
Since downloading iOS 8 on my iPad 2 it has stopped working and will not connect to iTunes
Since downloading iOS 8 on my iPad 2 it has stopped working and will not connect to iTunes to do a restore. I have tried to do a reset using the sleep button and home key and all I get is a white band across the screen and then it boots into the main system but it is just a series of white lines going across the screen, how can I do a restore on this?
Hey dbwithers,
Thanks for the question. I understand that you are experiencing issues with your iPad after attempting to update to iOS 8. To isolate these issues, let’s try placing your iPad in recovery mode and attempting a restore with iTunes:
If you can't update or restore your iPhone, iPad, or iPod touch
http://support.apple.com/kb/HT1808
Thanks,
Matt M. -
After trying to download ios 7, iPad will not charge, will not open and will not connect to itunes. Sometimes, screen will switch from Apple logo to low battery notification, but doesn't look as if battery is charging.
Connect with cable to computer. Your ipad is in recovery mode.
Follow directions to fix
http://support.apple.com/kb/HT1808?viewlocale=en_US -
Hi, I HATE to ask for help with this, but I HAVE looked everywhere and Google searched different wordings and have not found anything similar nor a solution to my problem! My good old iPod 4th-gen charges just fine in any wall outlet, in any house, but when I connect it to my brand new ASUS laptop that has Windows-8 and 3.0 USB ports using the charging/data cable, the charging process just keeps "blinking" BOTH the iPod and the laptop and it will not connect to ITunes and I get "A Device is Detected" message that keeps popping up and going away over and over right above the Windows desktop toolbar. When I go to control panel and select "Devices" it does show the iPod, but for only a split second and than it disappears, but than it comes back again for a split second and than it disappears again and just keeps doing that over and over and over! I have tried resetting the iPod while it is plugged into the laptop by holding the power and menu buttons, that did no good. I also tried uninstalling iTunes and any other Apple stuff listed and reinstalling it all, that did NOT work! The iPod, the laptop and iTunes ARE all fully updated! I AM using a brand new charging/data cable that I just opened up an hour ago (I've learned to keep a few brand new ones around at all times since these piece of garbage rip-off cables hardly last a week, even when you baby them!). I also tried a few old cables, they all do the same thing! I would like to get this piece of junk to connect to my new laptop, even if only once, so that I can change/delete some songs and transfer a few dozen photos,since I haven't been able to do any of that stuff since my old laptop (that NEVER had any problems connecting) died way back in May! lol. I hope somebody knows a fix or solution! Thank You!
Try on another computer to help determine if iPod or computer problem.
- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar -
My ipod recenly froze with the last update. bestbuy gave me a replacement. the new one will not connect to the computer or itunes. i followed all the instructions and - nothing. It's frustrating enough as i lost all my notes and work, but now I can't connect to sync with itunes. i don't get it. i'm not a supertech so i don't know what to do. help!!!!!!
Thanks, Bob! You are correct. And, we learned this as we spoke with APPLE TECH SUPPORT by phone on Christmas day (800-APL-CARE). One of their reps spent the time to help us troubleshoot this, but the boiled down conclusion is your answer, and to repeat for the benefit of others, here is what worked:
1. With our Belkin router set to "out-of-the-box" WEP 64 bit security, we could not get wireless access of any kind. Only with the Security Mode set to DISABLED, could we gain access.
2. Changing the router's security mode setting to "WPA/WPA-2...." and entering a new min. 8 char passphrase, and then entering that same passphrase into the IPOD Touch, and restarting the router, did the trick!
Based on this, and some info found in another posting, I can only conclude that the IPODs and IPHONES do not support WEP security mode in many generic routers used by thousands of consumers. Hopefully, those same consumers can figure out how to change their wireless router setttings to WPA/WPA-2 security mode and ALSO get all their other wireless devices (PCs, laptops, WII boxes, ROKU boxes) all reconfigured to WPA mode, too.
I THINK THE BOTTOM LINE HERE IS THAT THERE IS AN ISSUE THAT APPLE NEEDS TO ADDRESS WITH WEP COMPATIBILITY and it may also be the case that MOST CONSUMERS ARE USING WEP 64 BIT security on their home wireless routers?
In any case, it's working now, so anyone who is having problems should try changing to WPA mode and post back here if it worked for them! -
Brand New C309g will not connect wirelessly with ANY wireless security options enabled
Printer will connect via wired ethernet. I can use the http utility.
Printer will connect via unsecured wireless connection.
Printer defaults to autoconfig (169.xxx)when connected via WEP (both open and shared), will not connect with a manual IP address. Cannot access http utility.
Printer won't even autoconfig when connected via WPA-Personal - instead says "No connection found."
Printer is in the same uncluttered room as the router.
ALL OTHER wireless network devices work fine and keep up with security changes.
I have legacy devices on the network that make me want to run with WEP.
I've run the HP Network Diagnostic. It can access my router just fine. It cannot find the printer.
Router is D-Link DIR-655.
I jump through the right hoops - refresh router, restore factory defaults on printer, etc. All other wireless network devices work fine.
I want to pull an "Office Space" on this brand-new printer - please save me from doing so!
-mooi
This question was solved.
View Solution.Ooops, my mistake. Thanks for pointing it out.
Another idea is to make sure the firmware is updated on the router.
Also, from the control panel of the printer: Setup > Network > Wireless Network Test. It will self-test the printer radio.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP -
My iPhone4 is unable to start, and will not connect to iTunes. Please help!
I've had my phone for about 3 months now, and I've already had to have it replaced. I got a new one about 3 weeks ago, and until last night it has worked perfectly fine. Last night, it turned off, and will not turn back on. I've reset it countless times, but it goes right to the Apple logo and then freezes for hours. It has been plugged in all night to, so it is fully charged. I tried connecting to iTunes but it will not connect. Someone please help
Here are Apple Steps: iPhone not recognized in iTunes http://www.apple.com/support/iphone/assistant/itunes
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Hi I have taken my daughters iphone and wiped it and resetted it but it will now not let me activate it via itunes and will not even go onto the home screen of the phone so i can go to settings etc and i do not know what to do to enable the phone to be activated
"We're Sorry, Activation Server Temporarily Unavailable, contact Customer Care?"
99.9% of the time, the cause of this issue is the fact the phone was jailbroken/hacked to unlock it for use on networks other than the network the phone was originally locked to. Apple maintains a database of officially unlocked iPhones, and when Apple's servers detect phones such as yours, activation stops & you get the message you got.
So, you need to get a sim card from the carrier the phone was originally locked to, or get it officially unlocked, if you want to activate it. Because it appears that it was not officially unlocked. -
Ipod disabled and will not connect to itunes
hi guys! I'm having a problem with my ipod touch 4g 8gb, i recently put in a new password and forgot it. I tired to figure it out many times but failed, so know the screen says ''Ipod is disabled connect to Itunes''. My computer or itunes (or whatever) will not recognize my ipod! the device charges but the itunes page doesnt pop up as it normally did, i cant sync or even restore anything. If anyone has had this problem or knows how to solve it please please let me know i really need help.
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: How to back up
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store -
my ipod is broken as well, my mother threw it at me & it busted. at the top, it says "IPOD DISABLED CONNECT TO ITUNES" the thing is, is that it doesnt connect to anything. when i plug it up to charge, the charging symbol doesnt appear, yet the ipod still charges. Im really confused & i NEED to get this thing to work, it holds memmories. ( the safari also doesnt work, as long as the downloading music. )
All the data on the iPod is now toast.
Disabled
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: How to back up
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store -
New iPhone will not connect to iTunes Store. Not able to activate
I bought my iPhone 3 weeks ago from an AT&T store and use it everyday. It works fine. I bought one for my wife 2 days ago from the same AT&T store and it does not work. After spending 2 + hours on the phone with Apple level 1 and 2 support, the final diagnosis is a bad sim card. (Apple phone support was very good and very professional) They are in process of sending me a box to mail the iPhone in for service and I am confidant they will fix the problem. I am disappointed, however, the iPhone did not work out of the box and I now have to wait for service on a brand new iPhone.
Has anyone experienced the following problem?
When connected to iTunes, the iPhone is not able to connect to the iTunes store and I receive the following error message, "We could not complete your iTunes request. The network connection timed out. Make sure your network settings are correct and your network connection is active." I was not able to activate it.
The iPhone screen itself shows the iTunes logo and the sync connector. iTunes does not give me the ability to activate the phone nor make any changes to it. iPhone shows up in the device listing, but that is it. There are no settings in iTunes for making changes or setting up the new phone.
When I plug my iPhone into the computer, everything works fine. The new iPhone does not. I tried everything Apple recommended including: Resetting the phone and deleting / reinstalling iTunes, but nothing worked. So, here I am waiting for service on a brand new iPhone that I have paid for and am paying for monthly service, but cannot use. Kind of stinks...
Anyone have a similar problem?2 things
one they will overnight you the box and give you a overnight box to send to them (fedex)
two call them back they will also overnight you a free iPhone loaner for the next few days if you ask -
HT1212 How do you unlock iPhone when its disabled and will not connect o iTunes
My iphone is locked. Says iPhone is disabled, connect to iTunes. But when i connect ot iTunes it does not connect. Tells me to put in my password inwhich I cant because it is disabled. This is an iPhone 4 that is not used as a phone but an iTouch for my daughter. No phone capapbilities.
power your phone completely down, plug the cord into the computer but not the iphone. Once the phone is completely powered down hold down the home button while you plug in the phone and continue to hold it down until you see the iTunes icon. that is recovery mode. Restore to manufacture settings. Unless you have a back up all your info will be lost
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I disabled my cousins iPhone by pressing random numbers until his iPhone said ; iPhone is disabled connect to iTune ; in red on his front screen. He is in a different province for a month from where he last backed up his iPhone. We tried connecting it to iTunes, but it says it cannot be connected unless the iphones passcode is put in.. which is impossible. Is there some way i can restore his iphone without him losing ANYTHING on it.. like today...
Put the device in DFU mode and restore.
When he gets back to the computer that he normally syncs with, he can restore from his backup. Everything since that last backup will be lost.
Start apologizing now... keep it up for a few months to several years.
Then hopefully you will learn to leave other peoples stuff alone.
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