My ipod touch 5 generation 16gb wont restore on itunes and sometimes it says that an error has accord (4013)
my ipod touch 5 generation 16gb wont restore on itunes and sometimes it says that an error has accord (4013)
Check USB connections
If there’s an issue with the USB port, cable, dock, or hub, or if the device becomes disconnected during restore, try troubleshooting the USB connection, then troubleshooting your security software.
Common errors: 13, 14, 1600-1629, 1643-1650, 2000-2009, 4000, 4005, 4013, 4014, 4016, “invalid response”, and being prompted to restore again after a restore completes.
To narrow down the issue, you can also change up your hardware:
Use another USB cable.
Plug your cable into a different USB port on your computer.
Try a different dock connector (or no dock).
Add (or remove) a USB hub between your device and computer.
Connect your computer directly to your Internet source, with no routers, hubs, or switches.
If you see your error after changing your USB connections, continue to the next section to troubleshoot your hardware.
Check for hardware issues
Try to restore your iOS device two more times while connected with a cable, computer, and network you know are good. Also, confirm your security software and settings are allowing communication between your device and update servers. If you still see the alert when you update or restore, contact Apple support.
Common errors: 1, 10-47, 1002, 1011, 1012, 1014, 1000-1020.
Similar Messages
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i bought a brand new 5th gen ipod touch. im trying to restore from itunes backup. then it says connect to itunes but my hp laptop is not syncing it. when i plug it in it does nothing but say connect to itunes... how do i fix this?
Hey jtom234412,
Thanks for the question. Based on the information you have provided, it sounds like your device is not detected in iTunes for Windows. The following resource may help resolve this issue:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/ts1538
Furthermore, if your device is in recovery mode (displaying an iTunes symbol, with a plug), see the relevant information under Step 5.
Thanks,
Matt M. -
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What does the error message say? (Precise text, please.)
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or
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Try a Reset
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The Apple logo will Appear and then Disappear...
Usually takes about 10 - 15 Seconds...
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This sounds like your problem:
Restore loop (being prompted to restore again after a restore successfully completes): This issue is typically caused by out-of-date or incorrectly configured third-party security software. Please followTroubleshooting security software issues if USB troubleshooting does not resolve this issue.
Above from:
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I am trying to get minecraft for my iPod touch. When I put in my apple ID it says that I have to verify that I can buy it. I click ok I pulls up a site ask me for my apple ID and then I put in my security questions. After that it ask me some weird question like Who Is your favorite teacher and another question like what is your least favorite car model. I did not set those as my secure questions. So can u please help me
Forgotten Security Questions/Answers
You need to contact Apple by:
1 - Use the Express lane and start here:
https://expresslane.apple.com
then click More Products and Services>Apple ID>Other Apple ID Topics>Forgotten Apple ID security questions.
or
Apple - Support -form iTunes Store - Contact Us
2 - Call Apple in your country by getting the number from here:
http://support.apple.com/kb/HE57
or
Apple ID: Contacting Apple for help with Apple ID account security
3 - Use your rescue email address if you set one up
Rescue email address and how to reset Apple ID security questions
For general information see:
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What is "mimobleprod"?
Cheers, Tom -
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This article should give you the options
https://discussions.apple.com/docs/DOC-3991 -
My Ipod touch 4G is not recognized by Itunes and by any computer... what can I do?
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Take a look at this link, http://support.apple.com/kb/TS1591
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If you have a PPC iMac, see KB Article: http://docs.info.apple.com/article.html?artnum=301733 iMac G5: How to Reset the SMU (iMac G5, the iMac G5 (Ambient Light Sensor), and the iMac G5 (iSight)).
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Your iPod is "new" & still under warranty.
Every iPod comes with complimentary, single-incident telephone technical support within 90 days of your iPod purchase. If you also purchased AppleCare, then your warranty is extended for technical support and hardware coverage for two years from the original purchase date of your iPod.
Or, take your iPod Nano to your local Apple Store or AASP. -
i have ipod classic,80gb,i cant restorit via itunes and when i click restore i see the error1439 plz help me.is there any software to reset it
Hello adifromba
Try putting your iPod Classic into Disk Mode to force a restore within iTunes to get it to show up. The steps to do that are within the first article below, I have also provided a second article for further troubleshooting if it continues to not show up.
Putting iPod into Disk Mode
http://support.apple.com/kb/ht1363
iTunes: iPod not recognized in iTunes and Mac desktop
http://support.apple.com/kb/TS1410
Regards,
-Norm G. -
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If you are updating via Settings>General>Software update then connect to your computer and update via iTunes
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