My iPod touch 5th gen isn't charging and when I plug my working charger in that I've always used a message pops up that says "This accessory may not be supported". So can I send it in for a new one if I have a warranty?

For Christmas, my older sister got me a portable charger for my iPod. I'm not sure if it was capable with apple products, but it charged my iPod when I used it. My brother came upstairs and took my portable charger from me, so I went to go use my wall charger. The wall charger I have has always worked and it charges my mom's iPhone, so the problem I have isn't my charger. After I plugged my iPod in my charger, a message popped up saying "This accessory may not be supported". I was confused because this never has happened before, so I tried my portable charger after I got the message. The portable charger didn't charge my iPod anymore apparently after I tried my charger. All this happened the day after Christmas, so it's almost been a month without my iPod charging properly. My iPod does charge, but only when I plug it in halfway and am about to turn it all the way off. The only way I get it to charge is when I plug it in real fast as soon as I turn my iPod completely off. I've also restarted my iPod, cleaned out the charging area, asked people at stores that work with technology, and etc, so if someone could help me resolve this problem that would be legit because I use my iPod on a daily basis.

That message is usually due to a bad cable.
Not Charge
- See:
iPod touch: Hardware troubleshooting
iPhone and iPod touch: Charging the battery
If you can’t charge your iPhone, iPad, or iPod touch
- Try another cable. The cable for 5G iPod (lightning connector) seems to be more prone to failure than the older cable.
- If a 5G iPod
Iphone 5 lightning port charging problem - SOLUTION!
- Try another charging source
- Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar
or send it in to Apple. See:
Service Answer Center - iPod

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Hi,my iphone 5 is not getting charged,but i can connect to itunes in usb.but when i put for charging it is is saying this accessory may not be supported,please help

my iphone5 is not getting charged,but if i connect to my computer via usb i can use itunes and other all functions.normally if i connect it is charging battery also,but now it is not charging .it is saying this accessory may not be supported and the cable iam using orginal apple cable, alsoiam loosing my battery percentage.please help me

Hello beenafromgbr,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
Troubleshooting iPhone, iPad, and iPod touch accessories.
http://support.apple.com/kb/ts2634
Best of luck,
Mario

Apple iPhone 5 cable saying "this accessory may not be supported"?

Using the Apple Lighting cable I specifically purchased off the Apple site with my Apple iPhone 5 (IOS 8..1.2) so that I would have at least one charge cable that would work with my computer and my phone. But at last I have been mistaken. Everything I plug my phone in with the Apple cable it informs he that "this accessory may not be supported"? Does anyone know a solution to this problem. I know i've emailed Apple about this once before and magically it started working for that night but its yet to wok since with my computer. I know the cable works just fine as I use it ever day to charge my phone with my wall adapter so I know the cable itself must not be the problem.

Hey A.R.R,
If you are having an issue with an alert saying that the cable is not supported for use with your iPhone, I would suggest that you troubleshoot using the steps in this article -
If you can’t charge your iPhone, iPad, or iPod touch - Apple Support
Specifically -
If you see an alert
When you plug in your device, you might see one of these alerts:
“This cable or accessory is not certified and may not work reliably with this iPhone.”
“This accessory is not supported by this device.”
If you see one of these alerts, unplug your device try and these steps:
Look at the connector at the bottom of your device and make sure it’s free of debris, then reconnect the USB cable.
If you still see an alert, try a different USB cable or charger.
Get more help
If your device still doesn't charge or you still see an alert after trying the steps above, contact Apple Support.
Be well,
Brett L

What does it mean when my mobile device says "this accessory may not be supported" or something similar to that? Does it mean I have to get a new charger?

Please lmk ASAP.

Does the charger actually chafe the phone?
I have same thing with one of mine I got from the market.
But as it still does the job I just ignore the alert
My stereo has a similar issue where it doesn't charge but still plays music so it suits me still
Hope that eases your mind.

IPhone 4 - Charging issues including "This accessory may not be supported."

So for the past couple of weeks, on and off, my iPhone 4 (2 years old) has been having intermittent charging issues. I have gone through four charging cords, all from Apple, and two charging blocks, both from Apple - none of these change/resolve the issue.
I had an online chat through Apple with someone a week ago, and she suggested resetting my settings only (resetting the entire phone was my husband's idea) - resetting the phone entirely did not resolve the issue, and resetting the settings (and only the settings) works for maybe 1-2 days maximum. Any of the following things happen when plugging in the phone to charge:
1) The phone charges normally (very rare anymore, happens more often if I reset the settings on the phone first then put everything back the way I want it)
2) The phone charges for maybe two seconds, then a message pops up that says "This accessory may not be supported." (8/10 times this happens, can usually get it to charge normally if I unplug and replug a bunch of times)
3) The phone makes the noise/vibrates like it is charging, but the battery percentage will go down over time. (rare, but does happen)
An Apple store visit is not exactly...possible? I live an hour and a half away from my closest one, and the location is not easy to get to (cross a bridge, pay $13 toll, $13 to get back over to go home, and that's just the way there and back...forget finding the place). I have cleaned out the phone at the charging port more times than I can count. My husband seems to think it is a battery issue...thoughts?

iOS 7 will give errors on non Apple certified peripherals. So make sure you only use Apple certified products. Did you backup the phone and then RESTORE AS NEW (not reset)? Try doing that by plugging the phone to iTunes on a computer. See if that helps. If it solves the problem, there could have been corrupted software on you phone. If not, it could be a hardware issue (including the battery), in which case you would need to go to a Apple Store or authorized service provider.
Use iTunes to restore your iOS device to factory settings - Apple Support

This accessory may not be supported?

Since updating to ios7 I have had several generic chargers and I would get the message saying this accessory may not be supported. I went to the phone shop and got told that the update included software that burns out the chips in generic cables. I was advised to get the little charger converter made by apple so that I could use another cable with it. It seemed to work fine for 2 months but now I am getting the same message again. It charges on and off and very slowly. I also have to wiggle it around (not the wire the actual connector) for it to be recognised. Why are we paying so much money for a phone you can't even charge properly? Does anyone have any suggestions as I really don't want to have to spend another 17 pound on yet another cable

I also been having problems, Call Apple Support and there is no charge for help. Since this happen after you downloaded ios 7.1.

My iPhone 5 got problem when connect with lighting cable, this will keep pop up message "this accessory may not be supported"

My iPhone 5 got problem when connect with lighting cable, this will keep pop up message "this accessory may not be supported", I can't charge or sync at all. I tried plug and unplug many time, still can't detect/charge my iPhone5, but sometime will 'lucky' that can connect to my iTunes and charge battery…
This message will auto pop up also when I don't have plug anything in my iPhone 5, It is very annoying…
The lighting cable is original and now i'm using OS 7.0.4 / iTunes is 11.1.3
What I can do to fix this problem? Thank you.

I would try using another cable you can likely borrow one to test from somebody
if it's the same then likely the connector in your iphone have been damaged

IPhone 5 - "this accessory may not be supported"

I’m having charging issues with my original iPhone 5. I’m getting a message saying “this accessory may not be supported” when you plug your phone in. I am using a new cable/adapter made by apple (not a third party cable), I’ve clean what I could out of the charging port, I have reset my phone, and the battery is totally fine. I’ll leave my phone charging at night and it goes up to 50% if that. My guess is there’s an issue with iOS7. Went to the apple store twice and since my phone was over two years, they couldnt do anything about it. This is my last and only option I guess. Please help!

I have the same problem. After I upgraded to IOS 7, my iphone 5 keeps giving the message that this accessory may not be supported while I am using the phone's original charger and it stops charging. it also takes much longer to charge it! I bought another apple charger thinking there is a problem with my charger cable but I have the same problem! I am taking my phone to the apple store this weekend! Charging has become a difficult task now as I can only charge it through a computer!!! and sometimes even that doesn't work.....

My iPod touch 5th gen isn't letting me play most of my music

My iPod touch 5th gen isn't letting me play most of my music. If I try to play a song it will just skip it and then if I go back to try again it will be greyed out. I can play all my music on iTunes on my computer but only about 10% on my iPod, and the 90% I can't play includes many songs and albums I've bought directly from iTunes. I've tried re-syncing the missing music from my computer but it won't let me, I can't even delete the remaining music. Please help. Thankyou.

The grayed-out sone indicated that the songe files are corrupted.
Try:
- Unsync all music and resync
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.

I own an ipod touch 5th gen ios 7.1 and while using it suddenly black and white vertical stripes appeared on the screen and now it wont turn on!!!what should i do?

i own an ipod touch 5th gen ios 7.1 and while using it suddenly black and white vertical stripes appeared on the screen and now it wont turn on!!!what should i do?

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

I have recently upgraded to 7.0.2 and can no longer charge my iphone 4 as i recieve the message this accessory may not be supported, any advice would be appreciated

i have recently upgraded to 7.0.2 and can no longer charge my iphone 4 as i recieve the message this accessory may not be supported, any advice would be appreciated
i have also tried 4 different chargers both official apple and non official

i have tried this but still not working i found a way of fixing it by restoring the phone but this has now put my phone in recovery mode and when i try to fix it i get an error 14 which i have no clue what it means

Can't get iPhone 6 to charge. "This accessory may not be supported."

Two days ago I noticed my phone would keep getting this message every time I tried to charge it. "This accessory may not be supported." It's the official Apple cable and adapter. I took that same cable/wall adapter and plugged it into my iPad and it worked fine. Tried restarting the phone, no fix. Earlier I started a chat with Apple Support, they made me restore my phone, and that ended up fixing it... for a couple hours. After coming back home and plugging it back in, the same error message keeps popping up again and now the phone won't charge. I didn't install any new apps or change any settings after restoring the phone. Has anyone else been having this problem? I've made sure the port and the cable are both clean.

Hey thought I'd just follow up real quick with my phone. After messing around with it I discovered the only way I could get it to charge was to plug it in, close the error message, and turn the phone off. While it was off it would charge, just couldn't be on. Brought it to the store after making an appointment and was in and out within 15 minutes with a brand new phone that's been working fine. Must be a hardware issue. Head to the store and they should take care of it for you!

This accessory may not be supported message started a few days ago. Now, I get the message every time I plug in and my phone won't charge!

Three days ago, my iPhone 4 started sporadically displaying this message when I plugged my authentic apple iPhone charger in: "This accessory may not be supported." I was dismissing it, until my battery was nearly dead and I finally realized that when the message would come up the charging would stop.
Somehow, last night, I got it to begin charging on my Macbook and although it stopped a few times, got it back to 95%.
Now, it happens every time I plug it in to charge and it WILL NOT charge.
Details:
I am using genuine apple chargers. The one that came with my iPhone and the one that came with my iPad.
I am using outlets that work.
I have tried charging on my Macbook and receive the same message.
I am on IOS 7.1.1
The battery seems to be draining faster than usual.
It seems like when the battery gets low enough (<5%), it will charge again, at least a little bit, without the message popping up?
I tried to make a genius bar appt. but the next one isn't until next Tuesday! Eek. I cannot afford a new phone right now, and I am really hoping there is a way to fix this. If there is anything I can do at home to isolate the problem, or reduce what could end up costing a lot I would greatly appreciate your help.

hi, try all what these guys say, as they make sense (my bet is on a slug of kebab guys ).
you list bits you have tried but don't say if you have tried a new lead?
i'm not being tricky, as an electronics engineer of some 40+ years who repairs consuls, iPhones, iPads etc. i have some experience of what gets overlooked. Some of the cheap after market leads aren't the best quality,and some darn right lethal, likely to catch fire while your asleep. you might have bought of them.
i find it tends only genuine Apple leads lock in, but there might be fakes of them to. either way worth a go. perhaps se if your family or mates have one.
Alan

My Iphone 4 appears this massage "this accessory may not be supported" and then cannot charging with apple (old & new also) genuine cable

Since updating to iOS 7.0.4 I've getting a prompt "this accessory may not be supported" after a few minutes charging.
Charging then stops and I've unplug the cable and reconnect, then hopefully get another 5 minutes before the message appears again. The phone is pretty much unusable now as I can't get it charged. Only using genuine apple cables (have tried 3 seperate cables) and have tried charging both via the wall and the laptop, but the result is the same.

Yes Doctor9fan. All Accessories are genuine.

IPhone 6 ios 8.0.2 "This accessory may not be supported"

I know this is a common issue as there are dozens of threads, but after reading more than a dozen I still do not have a solution.
Often, when I plug my brand new (10 days) lightening cord into my brand new (10 days) iPhone 6 to charge, I receive the "This accessory may not be supported" error message. The cord is the one that came with my new iPhone. I am running ios 8.0.2.
I suffered from this debilitating issue with my last phone (iphone 5s) also and consequently ended up having to buy 6 new lightening cords (3 were official and purchased through Apple.com). With the 5s, whenever I bought a new cord it would work for between one day to a few weeks, and then back to the "This accessory may not be supported" error message. I also tried cleaning the port of the 5s with no avail.
It shouldn't be happening to my brand new iPhone 6 (or any iphone for that matter). It's extremely frustrating. Last year while traveling through Central America, this problem was a huge bummer as the 5s (my only internet device) was often dead for days until I could find a place that sold lightening cords or find someone with one to borrow. I cannot believe it's happening again with my brand new iPhone 6! I never had this issue with my Samsung smartphones.
Can someone from Apple please comment on this issue?

seanb2008 wrote:
I know this is a common issue as there are dozens of threads, but after reading more than a dozen I still do not have a solution.
Often, when I plug my brand new (10 days) lightening cord into my brand new (10 days) iPhone 6 to charge, I receive the "This accessory may not be supported" error message. The cord is the one that came with my new iPhone. I am running ios 8.0.2.
I suffered from this debilitating issue with my last phone (iphone 5s) also and consequently ended up having to buy 6 new lightening cords (3 were official and purchased through Apple.com). With the 5s, whenever I bought a new cord it would work for between one day to a few weeks, and then back to the "This accessory may not be supported" error message. I also tried cleaning the port of the 5s with no avail.
It shouldn't be happening to my brand new iPhone 6 (or any iphone for that matter). It's extremely frustrating. Last year while traveling through Central America, this problem was a huge bummer as the 5s (my only internet device) was often dead for days until I could find a place that sold lightening cords or find someone with one to borrow. I cannot believe it's happening again with my brand new iPhone 6! I never had this issue with my Samsung smartphones.
Can someone from Apple please comment on this issue?
There is no Apple here in this user to user technical forum.
If you're getting that message - take the charger to Apple and get a replacement, it is still under warranty.

My iPod touch 5th gen isn't charging and when I plug my working charger in that I've always used a message pops up that says "This accessory may not be supported". So can I send it in for a new one if I have a warranty?

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