My ipod touch has frozen with a white screen. None of the buttons will work to turn it off or take any action. Holding down buttons for 10 seconds plus does not work.Help

My ipod touch has frozen with a white screen. The on/ff and sleep buttons will not work whether pressed for a moment or held for more than 10 seconds as per help pages. When connected to computer it is not recognised and no indication in "devices".It has been working perfectly from Christmas until now. Was watching a TV prog via BBC iplayer when the image and sound froze for about 5 seconds then just white screen. Help

First, try a system reset.  It cures many ills and it's quick, easy and harmless...
Hold down the on/off switch and the Home button simultaneously until the screen blacks out or you see the Apple logo.  Ignore the "Slide to power off" text if it appears.  You will not lose any apps, data, music, movies, settings, etc.
If the Reset doesn't work, try a Restore.  Note that it's nowhere near as quick as a Reset.  Connect via cable to the computer that you use for sync.  From iTunes, select the iPad/iPod and then select the Summary tab.  Follow directions for Restore and be sure to say "yes" to the backup.  You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod.  Again, say "yes."

Similar Messages

  • My ipod touch is frozen on a white screen and when i connect it to the computer it doesnt come up on itunes so i cant restore it or reset it! :( please help mee

    My ipods been freezing for a while but i just reset it every time it did but now it wont let me reset it, i read about restoring it on itunes but it wont come up on itunes when its frozen on the white screen

    Try the white-screen topic here:
    iPod touch: Hardware troubleshooting
    Frequently it is due to a hardware problem.

  • My Ipod touch has frozen while using an app.

    My new Ipod touch has frozen while I was using an app. I can't even turn it off. It has pink and blus stripes on the screen. I don't want to lose all my stuff and haven't yet got a back up on the computer. What should I do?

    Have you tried a hard reset yet? To do this, press and hold both the Sleep/Wake and Home buttons together long enough for the Apple logo to appear. 
    See here for more assistance.
    http://support.apple.com/kb/TS3281
    B-rock

  • HT1430 My ipod touch is frozen with the Apple logo. I can't do anything with it. Help!

    My ipod touch is frozen with the Apple logo. I can't do anything with it. Help!

    Try:
    - iOS: Not responding or does not turn on
    - If not successful and you can't fully turn the iPod fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - If still not successful that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.

  • TS2771 my ipod touch is frozen with the apple logo on the screen, won't turn off, have already reset it and it still sits the same...logo on screen.  Can anyone help me out?

    My IPOD TOUCH is frozen with the Apple logo sitting there on the screen.  I have already reset the ipod because it was freezing up so I reset it, but now it won't shut off or got o main screen it just sits with the logo on it.  I can't turn it off.  The screen will also flash as though it will turn off then goes back to the logo screen.  Does anyone know what the heck is going on with my IPOD?  It's reall frustrating me...ALOT!!! 

    - Try:
    iOS: Not responding or does not turn on
    - If not successful, let the battery fully drain. After charging for at least an hour try again
    - If still not successful, time for an appointment at the Genius Bar of an Apple store.

  • My ipod touch is frozen with a picture of the usb and arrow pointing to the itunes.  How can I fix?

    My ipod touch is frozen with a picture of the usb and an arrow pointing to the itunes icon.  I have tryed to restore and update.  And I have tired to reset.  Please if anyone can help.  This happed while I was on Itunes and trying to update and download a new app.

    What happened when you tried to restore and update the iPod?

  • HT1296 My ipod touch has frozen

    My old ipod touch has frozen. The touch screen won't respondand itunes is not recognising or syncing it. The sleep button doesn't work so I can't hold it down with the home button. Is ther any other way I can get it working again?

    Try as best you can with the bad button.:
    - iOS: Not responding or does not turn on
    - When it says place the iPod in recovery mode use this program:
    RecBoot: Easy Way to Put iPhone into Recovery Mode
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar       

  • HT1414 ipod touch has frozen and wont turn off

    my ipod touch has frozen and wont turn off, ive left it so it locks but it wont go that far...what should i do? thanks

    Try:
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - Try on another computer          
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar       

  • My ipod touch is stuck on a white screen and i did everything hold the home botton and sleep botton togher, but it wont respnd it is just stuck on the white flash scree HELP PLEASE!

    My ipod touch is stuck on a white screen and i did everything hold the home botton and sleep botton togher, but it wont respnd it is just stuck on the white flash scree HELP PLEASE!

    - Let the battery fully drain. The charge for an hour and see what happens,  Try resetting too:
    Reset iPod touch:  Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Connct to computer and restore if it shows in iTunes.
    - You can try placing the iPod in recovery mode and then trying to restore. See:
    iPhone and iPod touch: Unable to update or restore
    - Also see:
    iPod touch: Hardware troubleshooting
    Frequenly the white scree is due to a hardware problem.

  • My new ipod touch has no icons just background screen. Is this normal?

    My new ipod touch has no icons, just background screen. Help?

    The screen of a new iPod will have a iTunes and a USB cord icons. To use the iPod you first have to connect the iPod to a computer with an internet connect and which has the latest version of iTunes installed. ITunes will give you instructions after you connect the iPod to the computer.

  • My iPad is frozen with a white rotating circle in the center. How do make the circle stop rotating?

    My iPad is frozen with a white rotating circle in the center.  How do I unfreeze it?

    OK if I understand whats going on.
    You have to restore your ipad.
    If you backed it up prior to this problem you may not loose everything.
    I can tell you how to restore it.
    Hold the on/off button and the home button at the same time until the device turns off.
    Once the device has turned off without letting go of the home button release the power button and keep holding until the connect to itunes logo appears.
    It should be rather obvious now that you have to connect your iPad to the computer.
    iTunes on your computer should open automatically if it doesn't open it.
    on the side bar of iTunes your ipad should appear.
    Click on it.
    Then in the centre of the window there should be a restore and/or  restore and update button.
    Click restore.
    the rest of the instructions should appear on the screen.
    Assuming the restore was successful.
    Leave the iPad plugged in and If you backed up the iPad before it stopped working then you should see a restore from back up there if not you may have to start from scratch.

  • TS2634 My iPod Touch only syncs with my photo albums.  All the music is no longer on the device.

    My iPod Touch only syncs with my photo albums.  All the music is no longer on the device.

    - Reboot the computer
    - Reset the iOS device. Nothing will be lost
    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Reset all settings      
    Go to Settings > General > Reset and tap Reset All Settings.
    All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
    - Restore from backup. See:                                 
    iOS: How to back up           
    - Restore to factory settings/new iOS device.
    If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
    Apple Retail Store - Genius Bar          

  • Why does my iPod touch has, despite iOS 6, no panorama function in the camera?

    Why does my iPod touch has, despite iOS 6, no panorama function in the camera?

    Because it is not available for the 4G.
    iOS 6: Which software features does my iPhone, iPad, or iPod touch support?

  • HT4972 I have an iPod touch 3rd generation with IOS 4.2.1 and the newest version of iTunes.  However, when I press "check for updates" it says that IOS 4.2.1 is the current version.  How do I update?

    I have an iPod touch 3rd generation with IOS 4.2.1 and the newest version of iTunes.  However, when I press "check for updates" it says that IOS 4.2.1 is the current version.  How do I update?

    I suspect you have a 2G iPod. Those can only go to iOS 4.2.1.
    Identifying iPod models
    iPod touch (3rd generation)
    iPod touch (3rd generation) features a 3.5-inch (diagonal) widescreen multi-touch display and 32 GB or 64 GB flash drive. You can browse the web with Safari and watch YouTube videos with Wi-Fi. You can also search, preview, and buy songs from the iTunes Wi-Fi Music Store on iPod touch.
    The iPod touch (3rd generation) can be distinguished from iPod touch (2nd generation) by looking at the back of the device. In the text below the engraving, look for the model number. iPod touch (2nd generation) is model A1288, and iPod touch (3rd generation) is model A1318.

  • My iPod touch is alternating between a white screen and the Apple startup logo. I can't seem to bring it out of that sequence.

    My iPod touch is alternating between a white screen and the apple startup logo. Is it done for?

    Try:
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - Try on another computer
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar       

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