My ipod touch isn't being recognised.

I have an ipod nano and an ipod touch, both of which I sync on the same mac but for some reason my touch does not seem to be recognised at all when I try and connect it up. I took it into my local apple store but the assistant wasn't helpful at all (she dropped my touch in front of me!!) She connected it up to the instore computer and my touch was on it so she said that it must be a software failure on my mac. How can this be when my nano is still syncing?

http://support.apple.com/kb/ts1591

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    http://ftgmytx

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