My iPod touch won't respond. Please help!

so... my iPod screen has froze and it won't let me unlock. My sleep button has also broke so i can't reset it, i have also tried restoring and setting it up as a new iPod to which did not work eiter, it just presents me with an error message. If someone could help me it would be great thanks.

Try:
- iOS: Not responding or does not turn on
- If not successful and you can't fully turn the iPod fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
However, if you tell us what the error message said it may be easier.

Similar Messages

My ipod touch won't respond. Shortly after I downloaded IOS 8, it quite responding. How can I get my pictures recovered?

My ipod touch won't respond. Shortly after I downloaded IOS 8, it quite responding. All I get is the Apple sign. I connected to my computer and tried updating and was able to download the USB connection for the device but received an error when it tried to update the ipod. Is there any way to retrieve my pictures from the device before I try to recover? At this point my pictures are more valuable to me than restoring the device. How can I get my pictures recovered?
Now it looks like I have the Apple with an line under it on the screen, but still not responsive.

Check for hardware issues
Related errors: 1, 3, 10, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 1000, 1002, 1004, 1011, 1012, 1014, 1667, or 1669.
These errors mean that your device or computer may have a hardware issue that's preventing the update or restore from completing.
Check that your security software and settings aren't preventing your device from communicating with the Apple update server.
Then try to restore your iOS device two more times while connected with a cable, computer, and network you know are good.
Confirm that your security software and settings are allowing communication between your device and update servers.
If you still see the error message when you update or restore, contact Apple support.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar

HT1386 Both my iPod touch and iPad have been syncing properly with iTunes, until todat that is. I downloaded iTunes 11.1.5 and now iTunes isn't showing up/reading/detecting any of my devices. I can no longer sync both my iPod touch and iPad. Please HELP

Both my iPod touch and iPad have been syncing properly with iTunes, until todat that is. I downloaded iTunes 11.1.5 and now iTunes isn't showing up/reading/detecting any of my devices. I can no longer sync both my iPod touch and iPad. Please HELP

See
iOS: Device not recognized in iTunes for Windows
- I would start with
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
or
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
However, after your remove the Apple software components also remove the iCloud Control Panel via Windows Programs and Features app in the Window Control Panel. Then reinstall all the Apple software components
- New cable and different USB port
- Run this and see if the results help with determine the cause
iTunes for Windows: Device Sync Tests
Also see:
iPod not recognised by windows iTunes
Troubleshooting issues with iTunes for Windows updates

Brand new ipod touch suddenly stopped working. please help!

I was messing around on my brand new ipod touch and it suddenly crashed. it flashed a static-y black and now the screen is bluish white and won't change. I tried holding both the home button and the black button on top of the ipod and neither helped. I even connected it back to my mac book but nothing happened. please help! i've only had it for two days!

That sounds like a mechanical problem. You might want to insert and remove the headphone plug several times and see if it fixed the issue. If it does not, call Apple. 800-275-2273 in the U.S.A. and I think Canada.

I have an iBook G4, its current OS is 10.4.11(tiger i think) i cant update itunes past 9.2 which is a big problem for my new ipod touch 4th gen! please help me someone!

hello, i have an iBook G4 which is old, it has an OS of 10.4.11 which is called tiger i think, forgive me im new to apple,
it has a version of itunes installed (9.2) which worked fine with my 1st gen ipod touch but ive upgraded to a 4th gen ipod touch and now my itunes version is no longer compatible, the problem is that because my os is out of date i cant install the current version of itunes so i think i need to upgrade my OS.
Like i say im quite new to apple so any help or information would be greatly appreciated. thank you

As Niel has suggested Mac OS X 10.5 Lepaord.
But first of all make sure that your iBook is above 800Mhz and you have at least 512 Meg of memory. (1 GB recommended)
Please note, that if you do install Mac OS X 10.5 on your iBook, it will not allow you to install the latest version of iTunes version 11. The most recent version of iTunes that can be installed would be 10.5, which will be compatible with your iPod touch 4th gen, provided it's not been updated to iOS 6.
Sadly you can't install any version of Mac OS X above 10.5 Leopard, as it they requires an Intel processor, which your iBook G4 does not have.
Hope this helps.

New software update for iPod touch 4th generation? PLEASE HELP!!

Ok so here is the problem: I have the iPod touch 4th generation with software version 4.3 (I have had my iPod for about 7 months) and recently within the past week or so I have started experiencing multiple crashes with many different various apps and games. Just random games crashing and then I noticed it happening with the Facebook app and even Safari on my iPod! I had to get off of my iPod and come on the computer to type this message out because Safari would crash every single time I tried to type this on my iPod! So at first I figured it was the apps and games' problems, but then as more and more began to crash, like Facebook and Safari, I figured it is the Apple software version 4.3 acting up. So I was wondering, is Apple working on a new software update for iPod touch 4th gen.? Or is this a rare problem? Is there anyone out there having this same problem? Or anyone at all that can PLEASE help me?! MANY THANKS!
- Sam Amos

No one would know what Apple is working on, unless they announce, which they very rarely do.
Have you tried the basics from the manual?
restart.
reset.
restore.

On my THIRD iPod Touch aka " Mr. Freeze" Please Help!!!

I got my first 16GB iPod touch back in November and it was GREAT! I never had any function problems at all. It always tuned on , turned off , charged , synced , slept , and played just as it was supposed to. Then after about 2 months the left channel audio started cutting out . So I made a service request and sent it off to AppleCare where they quickly identified the problem and replaced my iPod with a different one.
Now the first night I had this replacement iPod it froze up on me and would not do anything until I held the home and Power button for 5 seconds until it restarts. This became a daily ritual. EVERYDAY I would go to use this iPod and it would be frozen , you could look at the screen under direct light and see that the screen was not completely off , you could not see pictures or backgrounds just different shades of black blocks and bars accross the screen vertically. And while it is in the frozen state is drains the battery VERY quickly. I can finish using the iPod at the end the end of the day with at least 75% battery left , turn it off and go home and check it 2 hours later and it will be frozen and when I get it to restart the battery is in the RED. When it is in this frozen state connecting it to the computer does nothing , the computer will not see it at all as long as it is frozen. It tried the 5 R's to every extent with no positive results.
So I got frusterated and made another service request and sent it off to AppleCare to be "Serviced". They said their technicians could find nothing wrong with it , that it met all of Apples quality control guidelines and function as expected by Apple , so they sent is back to me. It arrived to me FROZEN again!
So I tried to use it as was for about another month and decided you know what my first touch NEVER did anything like this in the 2 months I had it so I know it doesn't have to be this way. So I made another service request for this same (my 2nd) touch. Only this time I sent copies of a letter explaining every detail of the problems , and insisting that they either repair/replace or refund my money. Funny enough this time they iddentified and issue with it and replaced it with what is now my 3rd iPod touch.
Now this 3rd Touch does not do what the second one does. I does something NEW. it keeps going into RECOVERY mode , whatever the **** that is , so I will go to use it and it will not function nor turn on and when I connect it to my computer it says iTunes has detected an iPod in recovery mode and it must be restored before it can be used! So this morning I got up for work ejected the touch from my PC , it had been charging , slid the slider to unlock it and verified it was charged and ready to go abnd then turned the screen off and drove to work. Fifteen minutes later I go to turn the music on and it is stuck in recovery mode.Now I have really had it!!! If it's not annoying enough that this has to keep happening all my music is on my PC at home. So I plug it in to my PC at work and its says it has detected an iPod in recovery mode and must be restored, so I can restore it but then there is no Music on it until I can get back home to resync it with my home PC. So for the entire rest of the day I have and iPod that is no longer frozen , but also has NO content on it!This happens once maybe twice a week , not near as frequent as the last replacement Touch they sent me and it seems to be a different issue also , but still a problem just the same.
I don't understand why this keeps happening?!?! All the content is the same accross all 3 Touch's I have had. My usage remains the same for all 3. Nothing has changed accept the Firmware version between the three. The first touch was 1.1.2 the second was 1.1.3 and the third is 1.1.4.
And of course I never had any problems until I purchased the January Software Upgrade POS. Is it possible that the JSU is causing all of this? Is there a way to remove the JSU off of this Touch or would I have to revert back to 1.1.2 Firmare? And if so can it be done? If I have to do that and it is indeed the problem can I obtain a refund for the JSU because it CRIPPLES the iPod??
PLEASE help , any advice is greatly appeciated! Thanks
-Cody

Well, I am VERY particular about keeping my electronics MINT. I have never not used a protective case and I have to say it is almost heart breaking to imagine the scratchs my Touch will have on that shiny back after just one day without a case...........but I am desperate. I must say I really do love my Touch. It is my 15th Media player and beyond all comparison the best Media Player I have ever owned and I am willing to do whatever is necessary to remedy this situation and be able to use my Touch as intended once again.
What gripes me the most is that I paid premium price for this iPod Touch and it has virtually no Tech support. It baffles me. I had ONE tech support phone call available within 90 days and I used it on the first Touch so now I can't phone tech support , you cannot e-mail tech support , my only option is to place a service request and send it to AppleCare and you can't give a decent description of the problem even then because you are limited to 200 characters and I am damned tired of sending it back and forth. Is it really so hard to offer decent Tech support for these $400 and $500 Media Players? Dozens of other manufactures manage to do it so why can't Apple? They've got an AMAZING product , why not give it AMAZING support? Thats all I'm saying.
Message was edited by: GrandMasterB

I can't connect to iTunes as it stops working when my iPod touch is plugged in, please help!

i backed up and restored my iPod and now when I plug it in to put my things back on my iPod touch, iTunes stops working and the programme closes
please help soon!

Assuming a PC:
iTunes for Windows XP: Troubleshooting unexpected quits, freezes, or launch issues
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues

Lost my notes on iPod Touch!!! Please help me!

hi all, i created a lot of notes on my iPod Touch during the night while i was on the train. i just got home and connected my iPod Touch to my Mac Mini and the notes i created during the night are now all missing. it looks like the most recent notes i created are now gone and only the notes i created a few days ago are there. i'm accessing the iPod Touch notes via 'mail' as this is the only way i know how. i just unplugged my iPod Touch and tried to access the notes i created during the night on it, but it looks like the notes are at the same point as the mac mini's. so my iPod Touch notes are identical to the mac mini's notes.
i believe when i plugged in the iPod Touch to my mac the mac synced up the notes i had earlier so it wiped the most recent iPod Touch notes out. i remember seeing a dialogue about syncing a few days ago and i believe this started the issue. it seems like the mac mini now supersedes the notes i made on my iPod Touch.
does anyone know i can get them back?
thanks for any help!
man, this ***** big time.
does anyone know how i can make the iPod Touch the 'leading device' so the mac mini won't wipe the notes out again?
i can't see how i can get the notes back.

Try the following:
- A reset. Nothing is lost
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup
- Restore to factory settings/new iPod.

My ipod touch is disabled. Please help me with my questions. It is my first apple device.

My ipod is disabled. When i turn it on it says to connect to itunes. I can get to where the screen displays a cord and an itunes logo, but itunes does not pop up, nor display my devices. This is probably because I have not synced my ipod with this computer, nor with any computer. How do I sync my ipod with itunes when it is disabled? How do I get itunes to pop up when my ipod is connected to the computer? Please dont give me a link, i really would like a step by step guide. I have itunes downloaded on this computer, but it does not pop up or display my devices. Do I need to create an itunes account? I have so many questions because this is my first apple device. If you were wondering, my ipod touch is disabled because I forgot my passcode. PLEASE help, I dont care if I have to reset my ipod, I just want to be able to use it!

Use Device Firmware Mode...
1.     Turn off your ipod To do this, hold the home and sleep buttons for 10 seconds, ignore slide to power off message.
2.     Release the power button when you see the apple logo (keep holding the home button)
3.     Keep holding until you see a message.
Now restore from a backup!
Alternatively you can wait!

IPOD TOUCH 4G TROUBLE. PLEASE HELP!

Hi, I have had my iPod Touch 4g for about 2 years now and recently it will not hold a charge. I let it charge until it is completely full and i then take it off the charger. Within about 10 minutes or so it dies and mind you it just said fully charged. It will be fully charged and then slowly go down and down and then it will just shut off. I take pretty good care of my iPod and I hope this is nothing to serious. I have tried closing all of my apps my double clicking the home button, i have also tried dimming the brightness, changing the charger, and plugging the charger into another apple device to see if it is the charger but, that is not the case. PLEASE HELP ME!!!!!!!!!!!!!!!!!!!!!! I love my iPod.

Apple will exchange your iPod for a refurbished one for $79. They do not fix yours.
Apple - iPod Repair price
A third-party place like the following will replce yur bttery for less. Google for more.
iPhone Repair, Service & Parts: iPod Touch, iPad, MacBook Pro Screens
Replace the battery yourself if you are up to it. Y can purchase a replacement battery for aboutn $10
iPod Touch Repair – iFixit

Swapping from ipod touch to iphone 3g. please help!

my dad wants to swap his iphone with my ipod touch.
i want to transfer my songs to his iphone and vise-versa for his.
we each have our own laptop.
so do i just plug-in my dad's iphone to my PC so i can transfer my songs???
please help
x

i'd hold on until someone confirms this, but i think you just restore both with the backup from the other one.
plug in your iPod to his computer, click restore, when the option to restore to backup comes up, click that.
then plug the iPhone to your laptop, and do the same.

HT201365 My iPod touch has been stolen please help me

How can I find my iPod touch 5th gen that has been stolen if it's turned off? Are they a way to at least tell me where the last place it was ? Is there no other way to track it down where it doesn't have to be connected to Internet ? Please help if you have any good answers for me thank you for your time

Think about it logically...
Every electronic device needs power to function. If they are turned off, nothing works.
To track anything remotely, it needs some kind of wireless communications, which also require power.
The only way you can find your powered off iPod touch is to physically look for it. Even if the iPod had power and Internet, it doesn't have GPS so any location gathered would be very approximate.

IPod Touch won't respond to anything

I have an iPod (1G, 16GB) that's just slightly over a year old, and the other day it stopped working for no apparent reason. I can't get any response from it - I've tried forcing it on by plugging it in to my computer, I've tried putting it in DFU mode; I can't try to put it in recovery mode since iTunes won't register it. Nothing happens. It won't turn on, it's just stuck on a black screen. The only indication that something was wrong, was that a few hours prior to when it wouldn't start up, the music I was listening to would randomly pause after a few seconds. I've had problems where I wasn't able to turn the iPod on before ever since I've gotten it (maybe 2 or 3 times, once just about a month after I'd gotten it), but I never thought much of it since I was able to force it on by plugging it in to my computer. I've read that it could be hardware failure. Is there any way to fix this, or is it lost forever? Thanks.

See Here...
Frozen or unresponsive iPod touch
Try this First... You will not lose any Data...
Press and Hold the Sleep/Wake Button and the Home Button at the Same Time...
Wait for the Apple logo to Appear...
Usually takes about 15 - 20 Seconds... ( But can take Longer...)
Release the Buttons...
http://support.apple.com/kb/ht1430
If that does not work... try letting the battery fully drain.
Then Charge for an Hour and try the Reset again.

IPod touch error code 304 please help

Please help I'm trying to set up my iPod but when I plug it into iTunes it restores it n says unable to restore error code 304

- Reboot the computer
- Try another cable.
- Inspect the dock connector on the iPod for bent or missing contacts, foreign material,
- Try another USB port
- Try on another computer

Ipod touch restore problem *URGENT PLEASE HELP*

Ok well I just inherited an Ipod touch from my friend who upgraded to a iPhone and it has a lock code, which I don't know. I called up my friend and asked him the code, he didn't know it of course... so i just guessed passwords and it said it was locked, I only have one more try until it locks permanently. So, I tried resetting it and it didn,t work. so i put it in recovery mode and it was gonna be ok, but my problem is I have slow dial-up internet and cannot re-download the software because my internet turns off randomly and it takes about 35 hours straight to download the 280MB, my other problem is that every time the download is disrupted, what itunes has already downloaded deletes itself and I have to start over from zero. I cannot fully download the software and have no access to hi-speed internet, I need a solution please otherwise im sitting here with a $300 piece of junk.

Just bring it over to your friends house and have him reset it for you. Then bring it to your house to put your music on it.
It is as simple as that. Too bad you have dial-up still. I use broadband and it is very fast.
Timothy Z.

My iPod touch won't respond. Please help!

Similar Messages

Maybe you are looking for