My iPod won't turn on and will not connect to my iTunes

I used my iPod Mini on Sunday, December 4, 2005 without a problem. When I attempted to use it the next day, it would not turn on. The screen won't even come up to try and unfreeze it. I tried to connect it to my iTunes by plugging it into my USB port (which is fully functional) and it would not recognize that I had an iPod connected to my computer. I have called your support services, but the assistant was unable to find what was wrong with my iPod. I received this iPod Mini in April of 2005 and have only had it frozen once (which was fixed easily). I was wondering if someone could please help me?
Dell Inspiron 700m   Windows XP  

I'm having the same problem. Mines froze and isn't working now either but won't update or restore either. You think you could tell me the service number.

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