My Iris Preset stopped working and I don't know how to fix it. Help?

My Iris Preset stopped working and I don't know how to fix it.It worked on one picture and now it isn't working anymore. I cannot figure out why. Google failed me.

This may occur if you are connected to the Internet and iTunes is trying to connect to the iTunes Store and fails for some unknown reason.
Try this:
Quit iTunes and disconnect completely from the Internet.
IF you have an iPhone (iPod etc), open iTunes. Sync the device.
Re-enable your Internet connection.
Quit iTunes.
Open iTunes again.
If this does not work, try completely uninstalling iTunes, then reinstall it according to these instructions:
http://www.apple.com/support/iphone/assistant/itunes/#section_6

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This may occur if you are connected to the Internet and iTunes is trying to connect to the iTunes Store and fails for some unknown reason.
Try this:
Quit iTunes and disconnect completely from the Internet.
IF you have an iPhone (iPod etc), open iTunes. Sync the device.
Re-enable your Internet connection.
Quit iTunes.
Open iTunes again.
If this does not work, try completely uninstalling iTunes, then reinstall it according to these instructions:
http://www.apple.com/support/iphone/assistant/itunes/#section_6

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The only way to fix it is to replace the phone.

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Does the app now use iCloud, do you use iCloud and do the two of you use the same account on iCloud?
Just a guess.

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Please read this whole message before doing anything.
This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, or by a peripheral device.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode and log in to the account with the problem. Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including sound output andWi-Fi on certain iMacs. The next normal boot may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin. Test while in safe mode. Same problem? After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of the test.

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Name: network.manage-offline-status
Value: false
See also http://kb.mozillazine.org/about%3Aconfig

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Doc Tzee wrote:
I'm in the Admin account! What's MBP? I'm pretty new to Mac.
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See:
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* http://kb.mozillazine.org/Images_or_animations_do_not_load
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Thank you

This helped me.
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My Iris Preset stopped working and I don't know how to fix it. Help?

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