My iTunes account was hacked. How do I get my account reactivated?
My iTunes account was hacked. There was an app on my phone that I did not purchase. It made 'in app' approved purchases on my account to the tune of $100 that I did not authorize. I have contacted PayPal who put a stop on payments. I have tried contacting the iTunes store several times over the past 3 days, and there has been no response. My iTunes account has now been disabled. How can I get help with this if nobody is responding to my emails? Is there a phone number to contact?
Apple ID: "This Apple ID has been disabled for security reasons" alert appears
Frequently Asked Questions About Apple ID
iTunes Store: What to do if your account has been compromised
There is no phone number.
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I think my computer was hacked, how can I tell who has been using my account?
I think my computer was hacked, how can I tell who has been using my account?
Hi sandys98368807,
Do you see any unusual activity on your system?
If you are worried about your Adobe account, i would recommend you to change your Adobe password as soon as possible.
Please let me know if you have any other query or need any further assistance.
Regards,
Rahul -
My Gmail linked to ITunes Store was Hacked. I can't access ITunes account!!
My Gmail I use to access Itunes store was hacked. I can't get in to change the password, and Google is not responding. Verify steps have been changed.
So, I want to make sure my Itunes account is protected but they must have used the email change using my Gmail to also change my password there
HELP!If the password to your iTunes Store account was changed, you can try the iForgot site:
iforgot.apple.com
and use the "answer security questions" option. With luck, the hackers won't have thought to change those questions. You should then be able to change the password. If those questions were also changed, go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
Regards. -
My account was diabled, how do I get it enabled so I can buy music?
My account was diabled, how do I get it enabled so I can buy music?
You might be able to re-enable it via this page : http://appleid.apple.com, then 'reset your password'
You might then need to log out of your account on your iPad by tapping on your id in Settings > Store (Settings > iTunes & App Store on iOS 6+) and then log back in so as to 'refresh' the account on it
If that doesn't fix it then you might need to contact iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page -
I have a question. For the past week I have not been able to access my iTunes app it always kicks me out. I've turned it off and on and still nothing. I was wondering how can I get it to work or what should I do. Thank you
You need a computer with iTunes and an internet connection
Try:
- Restore from backup. See:
iOS: Back up and restore your iOS device with iCloud or iTunes
- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar -
Alright, so my ipod touch stopped working, but I can still connect it to itunes, but my friend gave me his old nano. I was wondering how I could get my more updated songs from my ipod touch onto th nano. My laptop crashed whitch had all my new music, and im afraid if I sync my Ipod touch to the desktop with all my old songs, ill lose all my newer ones which I dont want to happen because I want them on my nano. Im sorry for the confusing topic im just so lost.
All you have to do is connect your new iPod to the computer that has the library for your old iPod.
When iTunes comes up, click on your new iPod under Devices.
At the top of the Summary Page click Music.
Click Synch Music.
Do the same thing for Photos, Apps, Movies and so on...
Now just synch the iPod. -
My ipod touch was stolen how do i get my itunes back
my ipod was stolen how do i get my itunes back
If you have failed to put them on your comptuer and back them up ( not good), then you can redownload some itunes purchases in some countries:
Downloading past purchases from the App Store, iBookstore, and iTunes Store -
I have a Disney Mvoie Rewards account that is connected to my iTunes account. I have downloaded digital copies of movies I have purchased before such as Thor: The Dark World, but I recently purchased Saving Mr. Banks and it is not loading in my iTunes movie Library. How do I get it to load there once I have redeemed the digital copy code and have confirmed the two accounts are connected?
Go to Settings>General>Date and Time and make sure it is correct, including time zone.
Have you looked at the previous discussions listed on the right side of this page under the heading "More Like This"? -
Why do I get movies on itune in German? How can I get them in English? I am registered as living in Zurich, but I don't speak German :-( Thanks in advance
If you must. You can open a new iTunes Store account in the country you are from. In iTunes scroll down and change the country flag icon to your country and registry. If you don't have a credit card from your home country you can use gift cards instead.
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My media was deleted how do i get it back?
my media was deleted how do i get it back?
If you've deleted it then have you got a backup of it that you can copy back onto your computer and load into iTunes ? If not, and you are in the US, then you should be able to re-download past music and TV show purchases from iTunes : http://support.apple.com/kb/HT2519 . Films can't be re-downloaded.
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HT1349 My Ipod was stolen how do i get the serial number?
My IPOD was stolen how do I get the serial number?
The easiest way to find your serial number is this Open Itunes...click help... run diagnostics.....(tick or untick as necessary) so that you just have ticked the last two, device connectivity and device sync. run these tests. it will say no ipod/ipad found but will give results of test....scroll down to bottom of results... here you will find the serial number of your last attached devices.
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i purchased the movie THE GREY and it never downloaded but i was charged. how do i get my purchased movie, sense its paid for?
Store>Check for Available Downloads
Downloading past purchases from the App Store, iBookstore, and iTunes Store -
i was wondering how do i get music back that was stuck on another computer that crashe that i paid for? then i gought anther song that was called my boo and you guys changed the words completelty how do i get the one i paid for back
If the computer crashed an wont boot you can't. Unless you got it thru Itunes. I don't remember how without looking it up. You might have to contact then.
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System crashed before I could print an Itunes gift card. How do I get it back?
System crashed before I could print an Itunes gift card. How do I get it back?
When you redeem the gift card through iTunes on the computer, it goes onto your account which will allow you to purchase any item via your computer or your iPod becuase it is on your account
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I accidently made my music on my itunes desktop go away, how do I get it back?
I accidently made my music on my itunes desktop go away, how do I get it back?
I was just downloading some songs off my Ipod Touch 5th Generation, when my itunes music on my laptop disappeared. I'm pretty sure that I did not delete my music. I can access my music on my Ipod, but no longer my laptop. Please help!Go to your Home folder and drag the Downloads folder back to the Dock. Then, right-click on it and set up the options as you'd like.
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i synced my phone to another computer to get the update and when i went to restore it, all my music was earased, but everything else was normal. how do i get my music back?
I enabled the backup, but when i went to use the backup, the phone recovered everything except the music.Of course your music was lost - unless you uncheck sync music, you're syncing with another music library. You'll have to sync your phone with the other/original computer to the music back.
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