My iTunes hasnt been working for over 6 months and nobodys been able 2 help
I am so desperate and frustrated!!!! please help. the icon is there but when i click, i get this message:
iTunes has encountered a problem and needs to close.
We are sorry for the inconvenience.
Yes, I've repeatedly deleted and reinstalled iTunes. This is an extreme case because nothing seems to work!!
Windows XP
hi iheartpharell!
iTunes has encountered a problem and needs to close.
We are sorry for the inconvenience.
i can't recall what you've already tried, so let's start from scratch with troubleshooting this one.
the first thing that i check for when people report getting that message when they try to launch their itunes is a broken QuickTime.
try to open your QuickTime. does it launch properly, or do you get an error message?
if you get an error message, the first thing we'll try is a careful standalone QT 7.1 reinstall.
download and save a copy of the QT 7.1 standalone installer to your hard drive. (we'll run the install from there rather than online.) switch off antivirus and antispyware applications prior to the install.
Quicktime 7.1 Standalone Installer
if that install goes through okay, does your itunes launch properly again?
(if you get an error message on the QT standalone reinstall, let us know what it says. include error message numbers if you're getting any.)
love, b
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