My itunes software crashes when accessing the music downloads. I use window 8.1

Is there a fix for itunes crashing when accessing the music download. I use windows 8.1?

Hello gaz2243,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/ts1717
Best of luck,
Mario

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I am running iTunes 10.1.2 on Mac OS 10.6.6
All my home sharing is turned off as is Genius (which was causing crashes on startup). I don't share my library. In fact I'm pretty sure I've turned off as much as I can.
If I access the iTunes store, iTunes crashes.
If I run Genius, iTunes crashes
Sometimes if I plug in my iPhone, iTunes crashes (I think it's going out to the network to find updates)
If I download a podcast or subscribe to a new podcast iTunes works OK.
If I turn off my network iTunes runs fine.
It seems that whenever iTunes talks to Apple's servers it crashes.
Here's what was posted to /var/log/system.log when iTunes crashed trying to access the iTunes store:
Feb 7 14:04:14 pilot com.apple.launchd.peruser.504[199]: catchmach_exception_raise_stateidentity(): PID: 1656 thread: 0x10c67 type: 0xa code: 0x76044 codeCnt: 0x2 flavor: 0x76054 old_state: 0x7605c old_stateCnt: 0x2c new_state: 0x7702c new_stateCnt: 0x77028
Feb 7 14:04:14 pilot com.apple.launchd.peruser.504[199] (com.apple.ReportCrash.Self[1656]): Job appears to have crashed: Trace/BPT trap
Feb 7 14:04:14 pilot com.apple.launchd.peruser.504[199]: catchmach_exception_raise_stateidentity(): PID: 1655 thread: 0xbfa7 type: 0xa code: 0xbfffe49c codeCnt: 0x2 flavor: 0xbfffe4ac old_state: 0xbfffe4b4 old_stateCnt: 0x2c new_state: 0xbfffe9bc new_stateCnt: 0xbfffe9b8
Feb 7 14:04:14 pilot com.apple.launchd.peruser.504[199] (com.apple.ReportCrash[1655]): Job appears to have crashed: Trace/BPT trap
Feb 7 14:04:14 pilot com.apple.launchd.peruser.504[199]: catchmach_exception_raise_stateidentity(): PID: 1598 thread: 0xbfab type: 0xa code: 0xbfffe49c codeCnt: 0x2 flavor: 0xbfffe4ac old_state: 0xbfffe4b4 old_stateCnt: 0x2c new_state: 0xbfffe9bc new_stateCnt: 0xbfffe9b8
Feb 7 14:04:14 pilot com.apple.launchd.peruser.504[199] ([0x0-0x134134].com.apple.iTunes[1598]): Job appears to have crashed: Segmentation fault
Hopefully someone from Apple reads this forum and can let me know of a fix.
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I copied this text from the Event Manager:
Log Name: Application
Source: Windows Error Reporting
Date: 04/02/2010 10:09:10 AM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: 1P6KVF1.ngco.com
Description:
Fault bucket 1566347632, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: iTunes.exe
P2: 9.0.2.25
P3: 4afca401
P4: QuickTimeH264.qtx
P5: 7.65.17.80
P6: 4afa6221
P7: c0000005
P8: 000588b4
P9:
P10:
Attached files:
C:\Users\rletona\AppData\Local\Temp\WER232.tmp.WERInternalMetadata.xml
These files may be available here:
C:\Users\rletona\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrashiTunes.exe_f3fc42c819d3fc994c73afca26a663681fb2417b61564
Analysis symbol:
Rechecking for solution: 0
Report Id: 3ba1e362-119f-11df-94fe-54092cea5b0f
Report Status: 0
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2010-02-04T15:09:10.000000000Z" />
<EventRecordID>27351</EventRecordID>
<Channel>Application</Channel>
<Computer>1P6KVF1.ngco.com</Computer>
<Security />
</System>
<EventData>
<Data>1566347632</Data>
<Data>1</Data>
<Data>APPCRASH</Data>
<Data>Not available</Data>
<Data>0</Data>
<Data>iTunes.exe</Data>
<Data>9.0.2.25</Data>
<Data>4afca401</Data>
<Data>QuickTimeH264.qtx</Data>
<Data>7.65.17.80</Data>
<Data>4afa6221</Data>
<Data>c0000005</Data>
<Data>000588b4</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
C:\Users\rletona\AppData\Local\Temp\WER232.tmp.WERInternalMetadata.xml</Data>
<Data>C:\Users\rletona\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCra shiTunes.exe_f3fc42c819d3fc994c73afca26a663681fb2417b61564</Data>
<Data>
</Data>
<Data>0</Data>
<Data>3ba1e362-119f-11df-94fe-54092cea5b0f</Data>
<Data>0</Data>
</EventData>
</Event>

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Hey Baitmaster61!
Here is an article that will help you troubleshoot this issue:
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/ts1717
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http://support.apple.com/kb/ts1368
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Cheers,
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Hi Facecliff,
Thanks for visiting Apple Support Communities.
You may find some of the troubleshooting steps in this article helpful:
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http://support.apple.com/kb/ts1368
Cheers,
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Fault Module Name:    KERNELBASE.dll
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Exception Code:    c06d007e
Exception Offset:    0000c41f
OS Version:    6.1.7601.2.1.0.768.3
Locale ID:    1033
Additional Information 1:    0a9e
Additional Information 2:    0a9e372d3b4ad19135b953a78882e789
Additional Information 3:    0a9e
Additional Information 4:    0a9e372d3b4ad19135b953a78882e789
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Hi Facecliff,
Thanks for visiting Apple Support Communities.
You may find some of the troubleshooting steps in this article helpful:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
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_Short Description:_ Every time I try to access Shared Music on Apple TV, it crashes.
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If you are using a primary library, try checking the only show synced items and resyncing.
(Please excuse my unsupported nomenclature)

Itunes 10 crashes when accessing itunes store.

so before I updated itunes everything was fine, no problems, but it has been like two weeks since I updated and now itunes crashes whenever i try to access the store.

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Nombre del evento de problema:    APPCRASH
Nombre de la aplicación:    iTunes.exe
Versión de la aplicación:    10.4.0.80
Marca de tiempo de la aplicación:    4e262cf4
Nombre del módulo con errores:    CoreFoundation.dll
Versión del módulo con errores:    1.630.14.0
Marca de tiempo del módulo con errores:    4e0373f7
Código de excepción:    c0000005
Desplazamiento de excepción:    0004bd33
Versión del sistema operativo:    6.1.7600.2.0.0.768.2
Id. de configuración regional:    21514
Información adicional 1:    9e27
Información adicional 2:    9e2778096e7e1e2a2e0302fe58f3eea8
Información adicional 3:    9e27
Información adicional 4:    9e2778096e7e1e2a2e0302fe58f3eea8

My itunes software crashes when accessing the music downloads. I use window 8.1

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