My itunes store will not open. : ( It has not worked for months. I have tried everything!
My itunes store will not open. It is a blank, white screen when I click on it. It has not worked for months. I have installed all software updates more than once during this time and there is still no change. I am using Mac OSX version 10.6.8 and itunes version 11.1.5. I have tried every solution I can find on the internet. Please help!
Hi Abeaze,
Welcome to the Support Communities!
The article below will get you connected with the iTunes Store Support. These folks can review your account with you:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933?viewlocale=en_US
Cheers,
- Judy
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lets try to break this down into a couple different steps here. Will start with Imessages first.
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settings > first option
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Hello there, HockeyMomClearLake.
The following Knowledge Base article offers up some troubleshooting steps for your issue:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Particularly:
Troubleshoot issues on an iPhone, iPad, or iPod touch
If you haven't been able to connect to the iTunes Store:
Make sure your date, time, and time zone are correct in Settings > General > Date & Time.
Note: Time Zone may list another city in your time zone.
Make sure that your iOS software is up to date by tapping Settings > General > Software Update (iOS 5 or later) or connecting your iOS device to iTunes and clicking Check for Update on your device's Summary page.
Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
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I have tried clicking on the icon on my desktop & in my programs. When that doesn't work, I tried connecting my iphone to my computer to open it up that way... nothing. I will wait almost 30 mins-1 hr, not just a few minutes & it never pulls up. I have uninstalled & reinstalled itunes. I have even tried to close the program in task manager & try opening it again. Nothing....
Download iTunes using the tab at the top of this page. Then run the update with iTunes closed.
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How can I get my iTunes to function properly. It stopped working a couple of days ago and I can't figure how to get back and running. I have tried numerous things such as rebooting, checking for the network connection, applying it to open without security measures. Error message "Your connection time out. Check your connection." Even though I can get into the internet, iTunes is still not responding! Technical support help isn't helping!
Just to close out ... the 'supervisor' was clueless as it turns out. Apple does NOT have a deal with UPS on handling the Mini, so the person who gave me the info was wrong. Did he call back? No ... he just let me go out and find out myself.
So I called again, and this time eventually ended up with a manager, who told me that the UPS Store thing wouldn't work, but that a box would arrive and then there would be a 'forced replacement'.
About 10 minutes later he called back and said he discovered that EVERYTHING the supervisor did was wrong ... he didn't actually properly flag for auto-replace, so I would have gone through an identical cycle again! So he had to restart the whole process, meaning I would get TWO 'coffins', but that I would then get an auto-replacement and would see that indicated in my support email.
I got the email, saw 'auto-replace'. Got the box on the 28th and immediately turned it around. Apple got the box on the 31st, and on the 1st I got emails that my Mini would arrive on the 2nd and it also had the new serial #.
Yesterday I grab the box from FedEx and go home to check it out. As expected, it IMMEDIATELY worked on my WiFi without issue ... and has worked perfectly since.
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- Apple does NOT do proper testing on the Mini to detect what appears to be a fairly common issue.
- non-retail customers ARE treated as second-class by support.
This issue took FOUR WEEKS to resolve, involved FOUR shipments back & forth, and the ONLY reason it got resolved was that *I* did the troubleshooting that Apple either would not or could not do.
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When I click on 'iTunes Store' I get a "iTues has stopped working" message. Why?
. . .then I have to close iTunes.
Hi, iTunes Store Help 12.
Thank you for visiting Apple Support Communities.
Here is an article I would recommend going through when experiencing issues with the iTunes Store.
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/ts3297
Cheers,
Jason H.
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