My itunes won't play my tv show that used to play?

i am trying to watch season 5 of 90210 and it was working perfectly fine earlier today. but when my computer died and i turned it back on it said that it couldn't play it because it has to be played on a computer that supports HD or something like that (i told it not to show it to me again so i forget exactly what it said). I don't understand why it's doing this because i was watching it all yesterday and today up until now. i even updated my itunes.
When i try to play it, the play button goes to the pause button and then quickly goes back to the play button and the screen is black.
whats going on and how can i get it to play? and if it's not going to play can i get a refund cause i only got up to the 13th episode out of 23

Hello bianca729
I would check to make sure you can download the show again. If you can, then delete the show and download the TV show again. If it still not working, then report the issue with the download with the other article below.
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/ht2519
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933
Thanks for using Apple Support Communities.
Regards,
-Norm G.

Similar Messages

  • Sound not working & iTunes won't play & Netflix error

    Sometimes my sound stops working, and songs on iTunes won't play when this happens. Also if I try to watch Netflix an error message comes up: "Netflix Playback Error N8157 3140" and it says it could have something to do with my Silverlight plugin.
    This is what it says:
    The error you're seeing is related to the Silverlight plugin, which Netflix uses to play movies and TV shows on your computer.
    This error is usually caused by one of two things:
    A computer setting preventing Silverlight from storing files it needs to play your movie or TV show
    An issue with the Silverlight plugin itself
    To fix this error, follow the steps below for your Windows or Mac computer.
    Reinstall your audio card drivers 
    Your audio card drivers may be out of date or corrupt.
    Uninstall and reinstall your audio card driver. Your owner's manual or audio card manufacturer's website can help.
    However, I have tried deleting and reinstalling silverlight, but it doesn't make a difference. Does anyone know what I can do to fix this? It only happens sometimes, other times I have no problems and it works fine.

    Back up all data before proceeding.
    Triple-click anywhere in the line below on this page to select it:
    ~/Library/Application Support/Microsoft/Silverlight
    Right-click or control-click the line and select
              Services ▹ Reveal in Finder (or just Reveal)
    from the contextual menu.* A folder should open with an item selected. Quit the application if it's running. Move the selected item to the Trash. Relaunch the application and test.
    *If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination  command-C. In the Finder, select
              Go ▹ Go to Folder...
    from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.

  • ITunes won't play ANY of my music!

    When I select a song and press the spacebar or click the song or whatever, iTunes won't PLAY IT. The timer comes up like it's gonna play but it never starts counting. The icon to select pause comes up instead of the icon to select play in the top left corner. EVERYTHING about iTunes is working correctly up until the second that you expect the sound to come out. You know the little speaker icon next to the song? You know how it shows little lines that represent sound coming out of it when it begins playing a song? Even THAT works. It's just that the little time keeper across the top doesn't scroll across the song! My speakers work fine. I've uninstalled and reinstalled it. I've restarted the computer and shut it down! I checked the preferences menu. I can burn CDs still. Like I said, everything in iTunes is working fine except for the fact that the songs don't play. The files are still there. HELP! THis is driving me nuts. It wasn't working in 10.4.6 and it's still not working in 10.4.7. I've done every update...NOTHING!
    ibook g4   Mac OS X (10.4.7)  

    I am having the exact same problem. I have updated both the system and iTunes. I have an mBox whose driver I have reinstalled (although I knew that wouldn't really make a difference to iTunes NOT playing).
    I'm stumped.
    Zapped PRAM.
    Repaired permissions - they didn't need it.
    Help!

  • ITunes won't play in Windows 8.1...help!

    I just updated my computer from Window's 8 to 8.1 and now iTunes won't play anything at all. I can open up the iTunes store and everything else, but once I click on a song it will show that it is playing but nothing happens. I even tried moving "QTMovieWin.dll" from  c:\program files (x86)\common files\apple\apple application support\  to  c:\program files (x86)\iTunes but nothing happened after I did that. Is there anything else that can be done to fix this problem? Thanks!

    I have searched high and low for the right solution for this issue.  I'm on an HP Envy laptop, running iTunes 12, and just upgraded to Windows 8.1.
    I tried the settings for bit rate as suggested above and it still didn't work, but I did solve the problem.
    In iTunes I went to Preferences > Playback > Play Audio Using ... and changed the setting from "Direct Sound" to "Windows Audio Session"
    Now my iTunes on my laptop works!

  • ITunes Won't Play Anything

    iTunes (6.0.4.2) was working fine last week but this morning it won't play ANY files or even the sample tracks from albums streamed from the iTunes Music Store.
    iTunes Update works fine for searching/downloading podcasts.
    But, when I select any item in my Library, a downloaded podcast, or a iTMS sample track, and click on the play button (the right-pointing triangle) nothing plays. The button flickers momentarily but instead of the stop/pause button (vertical lines) button appearing, the play button is still showing. The name and duration information shows in the progress window at the top of iTunes but it too does not show that the item is playing. Last but not least, no sound comes out of my computer.
    The only thing I can think of that changed from last week is that the Microsoft installer updated six items this morning. One of them included an update for Windows Media Player.
    I've re-booted several times and all my other software seems to work fine.
    Only iTunes isn't working.
    I have uninstalled/downloaded/installed iTunes from Apple's website but the symptoms do not change.
    What can I do to troubleshoot/fix this so I can listen to my podcasts!?!
    Thank you in advance for your help.
    - nello
    IBM ThinkPad T42   Windows XP Pro   SP 2 with most recent updates; 1.5 GB RAM

    I uninstalled/installed QuickTime as you suggested and there were no error messages on either. To verify that the installation completed successfully, I played a movie trailer from Apple's website. The audio was fine but there was no sound. And, of course, there was no sound in iTunes.
    Then I realized that the Windows startup/shutdown sounds weren't playing either so my problem is system-wide, not just a iTunes or QT problem.
    I looked at Control Panel > Sounds and Audio Devices Properties and saw that no devices are listed in the "Sound Playback" device list. So, I guess that for some reason, WinXP isn't recognizing the sound capabilities built into the motherboard of my ThinkPad. I looked at the Device Manager and the Event Viewer and can't see anything obviously wrong.
    I'm now in the process of downloading driver updates from IBM's ThinkPad support website.
    For now, at least, I'm stuck with a dumb laptop...literally!
    Any suggestions/links for how to troubleshoot/fix my sound problem would be most appreciated.
    Thank you very much.
    - nello

  • ITunes won't play music and won't display some of my album art.

    iTunes won't play music and won't display some of my album art. I'll click play but the song wont play and some of my album art doesnt appear anymore. When I go on iTunes music store non of the pictures will appear it will just be black where a picture should be. What can i do to fix all of this?????

    I am having the exact same problem and have been trying to solve it for a couple of weeks. So far I havent found a soulution. But if you get one can you please let me know? Good Luck

  • ITunes won't play quicktime videos on Mac anymore.

    I'm using 10.7.3
    iTunes 10.6
    MacBook Pro 2.6Ghz 4GB ram
    iTunes won't play my video anymore and it's been a while I'm not sure when it occured if it's after an update to snow leopard or iTunes updates...
    When I double click a video I get "This movie requires QuickTime, which is not supported by this version of iTunes." ??
    ...and cannot convert the option doesn't work I get this other message when trying to convert a version for APPLE TV in advanced menu "None of the selected files were converted because they could not be found."??
    But the movies are quicktime movies in my library and the MPEG-4 plays in iTunes but not on APPLE TV.
    From all my videos I get one only going through APPLE TV and when I try opening it it says error occured why opening and never works??
    It seems APPLE is regularly messing things up in updates to loose people so they have to pay for tech support, I didn't upgrade to iPhoto 11 and cannot import anything anymore into it so my entire library is a dead one ; not a cool way to do business than messing people software so they have to buy newer versions!!!
    Any specialists that know how to fix this ??

    The 32-bit solution has never, I repeat, never worked for me.  I've even done a full reinstall on a clean drive of OSX Lion with a fresh install of iTunes downloading a video of "The Big Bang Theory" that just came out this last thursday and still get the error (just finished the full reinstall to a clean drive now and, no, I didn't do any backup restores.)
    The only solution I've found is to remove the video from iTunes, without deleting the file, then import the file back into iTunes.
    Switching to 32-bit iTunes to run the file causes iTunes to tell me it needs to open iTunes to play the file then it sits and waits for itself to open until I cancel the process.  The video then plays without audio.
    I have noticed that I can stream the files to my Apple TV to play even while getting the error trying to play them on the computer I downloaded the files onto.
    As a result of this error, I've had to reduce the amount of content I purchase from iTunes.  no more buying whole seasons at a time unless I do it at the start of the season.  Even then, I'm reconsidering it.  The amount of work required to get the files into a playable status on the computer is simply too great on an on-going basis.

  • Movie purchased in iTunes won't play. Audio is fine; video doesn't appear.

    Movie purchased in iTunes won't play. Audio is fine; video doesn't appear.

    Wormbog wrote:
    I went back to iTunes but there's no option for me to re-download it.
    Yes there is.
    Go to the iTunes Store on your computer.  Click the "Purchased" link about halfway down on the far right side.  Click the "All" tab on top.  The song is there.  Re-download it.

  • Can't turn mute off / iTunes won't play

    After a blue screen restart into safe mode this morning, I have lost all sound. System Preferences lists it as mute, but won't let me change the setting. The volume keys do nothing and I can't adjust using the icon in the menu bar.
    While trying to work out the extent of the problem, I have noticed that iTunes won't play.
    The computer blue-screened after I downloaded the latest security update. I thought it was because my startup disc was full and after I restarted, I got rid of some of the excess. Everything seemed fine so I downloaded the iTunes update (at the time I didn't realise that the sound wasn't working).
    Any suggestions?
    Cheers,
    Kate Buchanan

    all well - though the first restart did nowt, the second gave me large amounts of joy

  • I added some songs to my itunes but now my itunes won't play the songs - it says it can't locate the song although the Itunes match is turned on and it says all of my songs are in the cloud - anyone have any thoughts

    i added some songs to my itunes but now my itunes won't play the songs - it says it can't locate the song although the Itunes match is turned on and it says all of my songs are in the cloud - anyone have any thoughts

    Did you delete the hard copy of the songs from your computer after you uploaded them?
    If so just highlight the said songs and delete but do not check the box that says delete from iCloud and your songs should play fine. 
    This happens when the original file is moved from the location that itunes was looking for it at and if you did this because you uploaded it then it will still be in the cloud you just need itunes to read from cloud and not think it's supposed to be finding the original file

  • TS3159 Some songs that I've bought on iTunes won't play on my iPhone 3GS even though they used to and they will still play on iTunes.  Anyone know what I can do to get these songs to play on my iPhone again?

    Some songs that I've bought on iTunes won't play on my iPhone 3GS even though they used to and they will still play on iTunes.  Anyone know what I can do to get these songs to play on my iPhone again?  Please help!

    No, I haven't figured it out.  And no one from Apple has contacted me to help.  Very frustrating.  Sure makes me want to not buy music on iTunes and just buy CD's.
    Do you have a 3GS too?  Maybe it's something with that phone??

  • Itunes won't play song even though computer is authorized

    Song purchased on itunes won't play  even though computer is authorized, any ideas of how to fix it?

    I did not get an error code just a box came up and said i need to authorize computer, and when i piut in username/password, it says computr is already authorized, ans when i click on the song the same box comes up again.  I have updated Itunes and still no luck.

  • ITunes won't play music videos.

    iTunes won't play music videos.
    Posted: Jan 14, 2008 2:23 AM
    Click to reply to this topic Reply email Email
    Hey guys, here's my problem.
    I had some major issues with OSX last week that a trip to the Apple Store couldn't fix. Their only advice was to save all my pictures, music, documents, etc. and reformat. I did that yesterday. I reinstalled everything and then downloaded all the most recent updates.
    Today, I can play all the music I own in iTunes (music imported from CDs, bought from other sites, and music bought from iTunes itself). However, it won't play any of the music videos I have (all bought off iTunes).
    I have authorized the computer again and again. When I try to open the videos in Quicktime it tells me that I don't have permission to play them and that I need to authorize the computer.
    I'm lost. Any help?

    Yup, this Audio but no Video WAS exactly the same trouble I was having, on my MacBook and iMac but not the other 2 MacBooks. This was due to the speaker settings at the bottom right hand corner of the iTunes window. I do use multiple speakers via Airtunes, on the two that were having trouble but not the other two, and although the speakers were only set to the computer it still wouldn't play the video content.
    Whilst the audio (of the music video) was playing I then went to reselect multiple speakers, which brought up the "*failure to connect to remote speakers network refused connection*" warning, then I unchecked the remote speakers to leave just the "Computer" and hey presto the video came to life.
    Thank you Charles C n Miami and hope this extra info helps.
    Happy Music Video Watching
    Matt

  • Itunes won't play, store won't play, no audio

    itunes won't play, itunes store won't play, no audio.

    Make sure the volume slider in iTunes isn't all the way to the left.
    If that doesn't work, check out this Apple article -> iTunes and QuickTime for Windows: Audio does not play or plays incorrectly

  • ITunes won't play/QuickTime RunTime error -- Total Recorder related ...

    Hello -- I am having some iTunes issues. It will not play any MP3s in my library ... it will play CDs, but I get an error message when I try to rip them. And, very odd, QuickTime gives me this error:
    "The application has requested the RunTime to terminiate it in an unusual way. Please contact ehe applications support team for more information."
    I know this is likely based on my installing the nefarious "Total Recorder" (boo!) and I'm well-versed in the issues it has with iTunes and have tried the fixed proposed on apple.com. I have removed it and even scanned my registry to make sure there are no references; and re-installed my audio drivers.
    Any ideas?
    Dell Inspiron 700m   Windows XP Pro  

    ... it's hard in the poor places tonight ...
    When I try to rip I get the cryptic "An unknown error occured (-223)."
    okay. what antivirus and antispyware applications are you running at the moment?
    i've seen one case of that one being caused by interference by an antispyware package:
    http://discussions.apple.com/thread.jspa?messageID=825155&#825155
    (good lord ... and i now see Justin was getting the same "itunes won't play music" symptom too. i hadn't remembered that.)
    perhaps first try switching your antispyware off (experimentally) prior to playing or ripping, to see if that helps. otherwise, let's try a reinstall with antispyware disabled (like Justin) to see if that helps matters.
    love, b

  • ITunes won't play audio with mp4 or mov video

    I have wasted many frustrating hours now trying to get iTunes to play mp4 and mov videos but can't get any sound. A few months back it was working fine. Tried ALL the suggested fixes like uninstalling, updating and checking all the MIME/File boxes. When I went back to QT 7.5 and played the files independently of iTunes everything was fine. Quicktime  7.6, 7.67 & 7.7.1 do not play the audio independently or under iTunes and of course iTunes won't play video with QT less than 7.7.1. The same mp4 videos uploaded to my iPOD work fine. I currently have iTunes 10.5.3.3 installed on a Windows XP SP3 on an e-machines pc. Ideas please!!

    I got this problem as well. Seems as soon as I moved to version 7.6 it stopped playing my video audio. My music plays fine, but my video audio is non-existant. It's not the file itself because I can play off my iPod (though not off my iPod through iTunes) just fine. I've done all the suggestions above and NOTHING has worked. Is there anything else we can find???

Maybe you are looking for

  • Problems with IOS7 update, my Itunes app keeps closing out, won't even let me in

    I have had nothing but problems with my phone since the update. I have always loved my iphone but this has put me over the edge and I'm considering leaving the iphone community. I can't find support information anywhere. My local store is an hour awa

  • Csv to file

    Hi all,      Can u please send me blogs of csv to file scenario. Thanks in advance

  • Powerpoint problem in presenter view.

    I'm having a powerpoint problem in presenter view. For some reason it's only showing the slide I'm on, as opposed to showing the next slide as well. Anyone else ever run into this?

  • Homesharing and App sharing; Help?

    Hi all, I'm trying to share iPod/iPhone/iPad apps between computers on my network using Apple's Homesharing. Sharing music, movies, podcasts, books, etc. between said computers works just fine and dandy. When I try and transfer apps from the other co

  • Creating a paid-book account from the UK?

    Is it not possible for a UK writer to sell their work on iTunes, as a paid book? Thanks, SH