My keyboard and trackpad occasionally do not respond for 1-2 minutes.

I bought my MBP new in July of this year and since I've had it the keyboard and trackpad have randomly stopped responding. It happened when I had lots of programs running at once and when I wasn't running anything. I took it to the Apple store and the genius said I needed to "ground" it by plugging the magsafe charger into the wall socket with the extension with the 3rd bottom prong. I've since done this and the keyboard and trackpad continue to freeze. I saw the update for this problem and it wouldn't let me download it because it said my computer didn't need it. I assume this is because my computer already has the update on it because it was made after the update came out? Has anyone else experienced this? Any solutions?

This isd a common problem for users who bought there Macbook Pro before March 2008. You should try installing the update again. If that does not work try to use an external mouse and keyboard to test if this is a logic board problem which could effect the USB ports causing them to not work either. If that's the case take the computer to apple and have the do a full diagnostic on it to save you anymore headache. You could in theory do the Apple hardware test yourself by taking you original Leopard install DVD and booting into the hardware test by holding D when you start up.

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    Jan 14 20:43:14 --- last message repeated 10 times ---
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    Jan 14 21:02:12 KrinkleMac kernel[0]: USBF:          145216.649          AppleUSBHubPort[0xffffff8038a3ba00]::FatalError - Port 2 of Hub at 0xfa110000 reported error 0xe00002c0 while doing clearing port feature (1)
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    Jan 14 21:02:13 KrinkleMac kernel[0]: E:[AppleBluetoothHCIControllerUSBTransport]WARNING !!!! [AppleBluetoothHCIControllerUSBTransport::DeviceRequestCompleteHandler] error 0xe00002ed (kIOReturnNotResponding)
    Jan 14 21:02:13 KrinkleMac kernel[0]: USBF:          145217.575          AppleUSBHubPort[0xffffff80398bf400]::FatalError - Port 2 of Hub at 0xfa110000 reported error 0xe00002c0 while doing get status (first in port status change)
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    Jan 14 21:02:23 KrinkleMac kernel[0]: USBF:          145228.200          AppleUSBHubPort[0xffffff803a123000]::FatalError - Port 3 of Hub at 0xfa110000 reported error 0xe000404f while doing get status (first in port status change)
    Jan 14 21:02:23 KrinkleMac kernel[0]: USBF:          145228.200          AppleUSBHubPort[0xffffff8039fd0c00]::FatalError - Port 2 of Hub at 0xfa110000 reported error 0xe00002ed while doing get status (first in port status change)
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    Jan 14 21:02:25 KrinkleMac kernel[0]: USBF:          145229.766          [0xffffff8038559600] The IOUSBFamily was not able to enumerate a device.
    Jan 14 21:02:26 KrinkleMac kernel[0]: USBF:          145230.963          [0xffffff8038559600] The IOUSBFamily is having trouble enumerating a USB device that has been plugged in.  It will keep retrying.  (Port 1 of Hub at 0xfa100000)
    Jan 14 21:02:26 KrinkleMac kernel[0]: USBF:          145230.963          [0xffffff8038559600] The IOUSBFamily was not able to enumerate a device.
    Jan 14 21:02:28 KrinkleMac kernel[0]: IOBluetoothUSBDFU::probe
    Jan 14 21:02:28 KrinkleMac kernel[0]: IOBluetoothUSBDFU::probe ProductID - 0x821A FirmwareVersion - 0x0041
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    Jan 14 21:02:28 KrinkleMac kernel[0]: [IOBluetoothHCIController::setConfigState] calling registerService
    Jan 14 21:02:38 KrinkleMac kernel[0]: USBF:          145242.843          AppleUSBHub[0xffffff803c64b000]::ConfigureHub(hub @ 0xfa110000) No config descriptor, retrying
    Jan 14 21:02:38 KrinkleMac kernel[0]: USBF:          145243.145          AppleUSBHub[0xffffff803c64b000]::ConfigureHub(hub @ 0xfa110000) No config descriptor, after retry, resetting the port (1)
    Jan 14 21:02:40 KrinkleMac kernel[0]: IOBluetoothUSBDFU::probe
    Jan 14 21:02:40 KrinkleMac kernel[0]: IOBluetoothUSBDFU::probe ProductID - 0x821A FirmwareVersion - 0x0041
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    Jan 14 21:04:05 KrinkleMac kernel[0]: USBF:          145329.455          AppleUSBHubPort[0xffffff803a24e400]::FatalError - Port 1 of Hub at 0xfa110000 reported error 0xe00002c0 while doing clearing port feature (1)
    Jan 14 21:04:05 KrinkleMac kernel[0]: USBF:          145329.456          AppleUSBHubPort[0xffffff8038a96200]::FatalError - Port 2 of Hub at 0xfa110000 reported error 0xe00002c0 while doing clearing port feature (1)
    Jan 14 21:04:05 KrinkleMac kernel[0]: USBF:          145329.492          AppleUSBHubPort[0xffffff803a9a6600]::FatalError - Port 3 of Hub at 0xfa110000 reported error 0xe00002c0 while doing get status (first in port status change)
    Jan 14 21:04:06 KrinkleMac kernel[0]: USBF:          145330.483          AppleUSBHubPort[0xffffff803a24e400]::FatalError - Port 3 of Hub at 0xfa110000 reported error 0xe00002c0 while doing get status (first in port status change)
    Jan 14 21:04:06 KrinkleMac kernel[0]: USBF:          145330.703          IOUSBCompositeDriver[0xffffff803b7c3700](CompositeDevice) GetFullConfigDescriptor(0) returned NULL
    Jan 14 21:04:06 KrinkleMac kernel[0]: USBF:          145330.703          IOUSBCompositeDriver[0xffffff803c98b400](CompositeDevice) GetFullConfigDescriptor(0) returned NULL
    Jan 14 21:04:09 KrinkleMac kernel[0]: USBF:          145333.634          [0xffffff8038559600] The IOUSBFamily is having trouble enumerating a USB device that has been plugged in.  It will keep retrying.  (Port 1 of Hub at 0xfa100000)
    Jan 14 21:04:09 KrinkleMac kernel[0]: USBF:          145334. 67          [0xffffff8038559600] The IOUSBFamily was not able to enumerate a device.
    Jan 14 21:04:10 KrinkleMac kernel[0]: USBF:          145334.916          [0xffffff8038559600] The IOUSBFamily is having trouble enumerating a USB device that has been plugged in.  It will keep retrying.  (Port 1 of Hub at 0xfa100000)
    Jan 14 21:04:10 KrinkleMac kernel[0]: USBF:          145335.347          [0xffffff8038559600] The IOUSBFamily was not able to enumerate a device.
    Jan 14 21:04:16 KrinkleMac kernel[0]: USBF:          145340.675          [0xffffff8038559600] The IOUSBFamily is having trouble enumerating a USB device that has been plugged in.  It will keep retrying.  (Port 1 of Hub at 0xfa100000)
    Jan 14 21:04:16 KrinkleMac kernel[0]: USBF:          145341.108          [0xffffff8038559600] The IOUSBFamily was not able to enumerate a device.
    Jan 14 21:04:18 KrinkleMac kernel[0]: USBF:          145343.300          [0xffffff8038559600] The IOUSBFamily is having trouble enumerating a USB device that has been plugged in.  It will keep retrying.  (Port 1 of Hub at 0xfa100000)
    Jan 14 21:04:19 KrinkleMac kernel[0]: USBF:          145343.803          [0xffffff8038559600] The IOUSBFamily was not able to enumerate a device.
    Jan 14 21:04:20 KrinkleMac kernel[0]: USBF:          145344.644          [0xffffff8038559600] The IOUSBFamily is having trouble enumerating a USB device that has been plugged in.  It will keep retrying.  (Port 1 of Hub at 0xfa100000)
    Jan 14 21:04:23 KrinkleMac kernel[0]: USBF:          145348. 42          [0xffffff8038559600] The IOUSBFamily was not able to enumerate a device.
    Jan 14 21:04:24 KrinkleMac kernel[0]: USBF:          145348.868          [0xffffff8038559600] The IOUSBFamily is having trouble enumerating a USB device that has been plugged in.  It will keep retrying.  (Port 1 of Hub at 0xfa100000)
    Jan 14 21:04:24 KrinkleMac kernel[0]: USBF:          145349.299          [0xffffff8038559600] The IOUSBFamily was not able to enumerate a device.
    Jan 14 21:04:30 KrinkleMac kernel[0]: USBF:          145355. 76          [0xffffff8038559600] The IOUSBFamily is having trouble enumerating a USB device that has been plugged in.  It will keep retrying.  (Port 1 of Hub at 0xfa100000)
    Jan 14 21:04:30 KrinkleMac kernel[0]: USBF:          145355. 76          [0xffffff8038559600] The IOUSBFamily gave up enumerating a USB device after 10 retries.  (Port 1 of Hub at 0xfa100000)
    Jan 14 21:04:30 KrinkleMac kernel[0]: USBF:          145355. 76          [0xffffff8038559600] The IOUSBFamily was not able to enumerate a device.
    Jan 14 21:04:42 KrinkleMac kernel[0]: IOBluetoothUSBDFU::probe
    Jan 14 21:04:42 KrinkleMac kernel[0]: IOBluetoothUSBDFU::probe ProductID - 0x821A FirmwareVersion - 0x0041
    Jan 14 21:04:42 KrinkleMac kernel[0]: [BroadcomBluetoothHCIControllerUSBTransport][start] -- completed
    Jan 14 21:04:42 KrinkleMac kernel[0]: [IOBluetoothHCIController][staticBluetoothHCIControllerTransportShowsUp] -- Received Bluetooth Controller register service notification
    Jan 14 21:04:44 KrinkleMac kernel[0]: [AppleBluetoothHCIControllerUSBTransport][ClearFeatureInterruptEndpointHalt] -- ClearPipeStall returned e000404f
    Jan 14 21:05:20 localhost bootlog[0]: BOOT_TIME 1358193920 0
    Jan 14 21:05:26 localhost com.apple.launchd[1]: *** launchd[1] has started up. ***
    Jan 14 21:05:26 localhost com.apple.launchd[1]: *** Shutdown logging is enabled. ***
    Jan 14 21:05:41 localhost com.apple.launchd[1] (com.apple.automountd): Unknown key for boolean: NSSupportsSuddenTermination
    Jan 14 21:05:41 localhost kernel[0]: PMAP: PCID enabled
    Jan 14 21:05:41 localhost kernel[0]: Darwin Kernel Version 12.2.0: Sat Aug 25 00:48:52 PDT 2012; root:xnu-2050.18.24~1/RELEASE_X86_64

    I've recorded the logs several times now and although a lot is variable (likely unrelated errors and crap). The following 5 lines consistently occur right before the freeze:
    1/18/13 11:06:10.000 PM kernel[0]: IOBluetoothUSBDFU::probe
    1/18/13 11:06:10.000 PM kernel[0]: IOBluetoothUSBDFU::probe ProductID - 0x821A FirmwareVersion - 0x0041
    1/18/13 11:06:10.000 PM kernel[0]: [BroadcomBluetoothHCIControllerUSBTransport][start] -- completed
    1/18/13 11:06:10.000 PM kernel[0]: [IOBluetoothHCIController][staticBluetoothHCIControllerTransportShowsUp] -- Received Bluetooth Controller register service notification
    1/18/13 11:06:24.000 PM kernel[0]: [AppleBluetoothHCIControllerUSBTransport][ClearFeatureInterruptEndpointHalt] -- ClearPipeStall returned e000404f
    1/18/13 11:07:22.000 PM bootlog[0]: BOOT_TIME 1358546842 0
    1/18/13 11:29:27.000 PM kernel[0]: IOBluetoothUSBDFU::probe
    1/18/13 11:29:27.000 PM kernel[0]: IOBluetoothUSBDFU::probe ProductID - 0x821A FirmwareVersion - 0x0041
    1/18/13 11:29:27.000 PM kernel[0]: [BroadcomBluetoothHCIControllerUSBTransport][start] -- completed
    1/18/13 11:29:27.000 PM kernel[0]: [IOBluetoothHCIController][staticBluetoothHCIControllerTransportShowsUp] -- Received Bluetooth Controller register service notification
    1/18/13 11:30:02.000 PM kernel[0]: [AppleBluetoothHCIControllerUSBTransport][ClearFeatureInterruptEndpointHalt] -- ClearPipeStall returned e000404f
    1/18/13 11:31:39.000 PM bootlog[0]: BOOT_TIME 1358548299 0

  • Keyboard and trackpad freeze when left idle after installing hard drive

    Installed a Samsung HM640jj hard drive in my Macbook Pro. Since then the keyboard and trackpad freeze if not in use. As long as I keep scrolling around on the pad everything works fine but as soon as I stop they both freeze. On startup the freezes only last a few seconds but the longer my mac is on the longer the freezes last. I've tried a lot of tricks from other posts but no luck. Not sure if its a glitch with the drive or if I should wipe it and reinstall from OS disk to see if that works. Any ideas? Thanks

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  • Intermittent keyboard and trackpad freezes in 10.5.2 (not again!)

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    http://discussions.apple.com/thread.jspa?messageID=5860606
    http://discussions.apple.com/thread.jspa?threadID=1196400
    http://discussions.apple.com/message.jspa?messageID=6103438
    http://discussions.apple.com/thread.jspa?threadID=1190210&tstart=0
    What's special about this case is that these issues began very recently, well after I installed Mac OS X 10.5.2, which I recall is supposed to provide a fix for exactly this issue. I've never had a problem with this MacBook Pro notebook before, so this is incredibly unnerving.
    The issue is frustratingly intermittent, but frequent. Sometimes the entire keyboard and trackpad locks up (freezes) and won't acknowledge any input whatsoever. Other times the keyboard and/or trackpad appear to get "choppy", sometimes the keyboard will miss a key causing a typo while typing or the trackpad will suddenly stop moving the cursor. Other times the keyboard will repeat keys by accident, causing maaaaajor typos (kind of like that).
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    I've troubleshot this in a number ways. Here is one such troubleshooting session's activity log that I kept while performing the troubleshooting:
    ---- CLIP ----
    MacBook Pro Keyboard Freeze problems troubleshooting log
    * Symptoms are a frozen keyboard and trackpad, that is, no input being recognized by the keyboard or trackpad. Not even the light of the caps lock key lights up when the issue is present.
    * Restarted computer. Issue recurred moments after logging back in and beginning to type.
    * Restarting, zapping PRAM. Issue is gone for a little while but has recurred.
    * Found a single line at the time issue began again in the "All Messages" log shown by Console.app that reads as follows:
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    * Restarting computer again, trying to boot in verbose mode. Can't!! Keyboard wasn't recognized even at this stage! Can't log in either, keyboard unresponsive at login screen.
    * Restarting again (via external USB mouse). Login window comes up and keyboard input is acknowledged. Very strange.
    * Keyboard input lost once again after using the keyboard for a short period of time.
    * Restarting, zapping PRAM again, and Logging in as Leopard's "Guest" user to try and isolate issue...no good, just seconds after logging in, the keyboard and trackpad freeze again.
    * Restarting once again, this time everything works. Noticed that the keyboard backlight is not lighting up in low-light situations. Trying to change the light level with the keyboard keys always results in the keyboard backlight bezel showing up with a prohibitory symbol. This is looking more and more like a keyboard driver issue.
    * Repairing disk permissions, no problems reported. Verifying disk itself, no issues reported. Issue persists.
    Observations and Lessons learned:
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    * Zapping PRAM helps, sometimes, but only for a short period of time.
    * No other traditional Mac fix seems to affect the issue (repair permissions, etc.)
    * The issue occurs regardless of whether or not any peripheral devices are attached to the system.
    Perhaps unrelated, but interesting (and new!) to note:
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    ---- END CLIP ----
    I've yet to try resetting the SMC, or doing a clean install, but from the copious amounts of users who reported similar errors in the threads I linked at the start of this post, those options only sound marginally hopeful.
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    Help?!?
    Thanks!
    -Meitar Moscovitz
    P.S. AUGH! Just as I was typing that last sentence the keyboard froze again! So I'm actually finishing typing this post via a VNC session. So, so, so so frustrating!

    I wanted to post once again with additional information just in case someone else is also having similar problems. Unfortunately, I'm almost certain that this is probably bad firmware or bad hardware, not a software issue at this stage. Here's why.
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    Here's the Kernel Panic log and system configuration I reported to Apple:
    PROBLEM DETAILS:
    Fri Apr 25 14:46:15 2008
    panic(cpu 1 caller 0x001A8C8A): Kernel trap at 0x34ba3a1a, type 14=page fault, registers:
    CR0: 0x8001003b, CR2: 0x00000000, CR3: 0x013e5000, CR4: 0x00000660
    EAX: 0x00000000, EBX: 0x04f1f800, ECX: 0x00000040, EDX: 0x0bbccd80
    CR2: 0x00000000, EBP: 0x3492bbe8, ESI: 0x3492bca0, EDI: 0x3492bca0
    EFL: 0x00010202, EIP: 0x34ba3a1a, CS: 0x00000008, DS: 0x0bbc0010
    Error code: 0x00000000
    Backtrace, Format - Frame : Return Address (4 potential args on stack)
    0x3492b9f8 : 0x12b0f7 (0x4581f4 0x3492ba2c 0x133230 0x0)
    0x3492ba48 : 0x1a8c8a (0x461720 0x34ba3a1a 0xe 0x460ed0)
    0x3492bb28 : 0x19ece5 (0x3492bb40 0x534500 0x3492bbe8 0x34ba3a1a)
    0x3492bb38 : 0x34ba3a1a (0xe 0xba90048 0x10 0x10)
    0x3492bbe8 : 0x34bae0c2 (0x0 0xbbccd80 0x0 0x40)
    0x3492bc08 : 0x34bac46b (0x4f1f800 0x3492bca0 0x40 0x0)
    0x3492bc68 : 0x34baed65 (0x4f1f800 0x3492bca0 0x40 0x40)
    0x3492bd38 : 0x34baefc3 (0x4f1f800 0x0 0x0 0x59c159)
    0x3492bd68 : 0x5955b3 (0x4f1f800 0x0 0x0 0x0)
    0x3492bdf8 : 0x823383 (0x4340000 0x43d2d00 0x0 0x0)
    0x3492be68 : 0x8248a8 (0x4340000 0x43c9000 0x0 0x0)
    0x3492bed8 : 0x8248e0 (0x4340000 0x0 0x0 0x135f38)
    0x3492bef8 : 0x8277cf (0x4340000 0x2 0x5396a0 0x42636ac)
    0x3492bf18 : 0x41f963 (0x4340000 0x437b180 0x1 0x19d4b1)
    0x3492bf68 : 0x41eac0 (0x437b180 0x4257e40 0x3492bf98 0x1369d8)
    0x3492bf98 : 0x41e7a2 (0x433c500 0x48c1440 0x4a81a00 0x4257e40)
    Backtrace continues...
    *Kernel loadable modules in backtrace (with dependencies):*
    com.apple.driver.AppleUSBTrackpad(1.6.3f3)@0x34b9d000->0x34bb5fff
    *dependency: com.apple.iokit.IOUSBFamily(3.0.8)@0x590000*
    dependency: com.apple.iokit.IOHIDFamily(1.5.2)@0x67b000
    com.apple.driver.AppleUSBUHCI(3.0.7)@0x81d000->0x82afff
    dependency: com.apple.iokit.IOPCIFamily(2.4.1)@0x5bf000
    dependency: com.apple.iokit.IOUSBFamily(3.0.8)@0x590000
    com.apple.iokit.IOUSBFamily(3.0.8)@0x590000->0x5b7fff
    BSD process name corresponding to current thread: kernel_task
    Mac OS version:
    9C7010
    Kernel version:
    Darwin Kernel Version 9.2.2: Tue Mar 4 21:17:34 PST 2008; root:xnu-1228.4.31~1/RELEASE_I386
    System model name: MacBookPro3,1 (Mac-F4238BC8)
    SYSTEM CONFIGURATION:
    *Model: MacBookPro3,1, BootROM MBP31.0070.B07*, 2 processors, Intel Core 2 Duo, 2.2 GHz, 2 GB
    Graphics: GeForce 8600M GT, GeForce 8600M GT, spdisplayspciedevice, 128 MB
    Memory Module: BANK 0/DIMM0, 1 GB, DDR2 SDRAM, 667 MHz
    Memory Module: BANK 1/DIMM1, 1 GB, DDR2 SDRAM, 667 MHz
    AirPort: spairportwireless_card_type_airportextreme (0x168C, 0x87), 1.3.4
    Bluetooth: Version 2.1.0f14, 2 service, 1 devices, 1 incoming serial ports
    Network Service: AirPort, AirPort, en1
    PCI Card: pci168c,24, sppci_othernetwork, PCI Slot 5
    Serial ATA Device: FUJITSU MHY2120BH, 111.79 GB
    Parallel ATA Device: HL-DT-ST DVDRW GSA-S10N
    USB Device: Built-in iSight, Apple Inc., high_speed, 500 mA
    USB Device: Optical USB Mouse, Logitech, low_speed, 500 mA
    USB Device: Apple Internal Keyboard / Trackpad, Apple Computer, full_speed, 500 mA
    USB Device: IR Receiver, Apple Computer, Inc., low_speed, 500 mA
    USB Device: Bluetooth USB Host Controller, Apple, Inc., full_speed, 500 mA
    Very strangely, Bluetooth functionality seems to have magically returned (it disappeared when this issue began occuring).
    There are also further log messages possibly associated with these errors:
    4/25/08 Apr 25, 2:46:07 PM kernel USBF: 2.411 CSRHIDTransitionDriver[0x445bf80](IOUSBCompositeDevice) GetFullConfigDescriptor(0) returned NULL
    4/25/08 Apr 25, 2:46:15 PM DumpPanic[42] Panic data written to /Library/Logs/PanicReporter/2008-04-25-144616.panic
    4/25/08 Apr 25, 2:46:28 PM kernel E:[AppleUSBBluetoothHCIController][StartInterruptPipeRead] there is alredy a pending read, skipping.
    4/25/08 Apr 25, 2:46:28 PM kernel [InterruptReadHandler] Received kIODeviceNotResponding error - retrying: 1.
    4/25/08 Apr 25, 2:48:19 PM kernel USBF: 145.306 [0x442ea00] The IOUSBFamily is having trouble enumerating a USB device that has been plugged in. It will keep retrying. (Port 2 of hub @ location: 0x5d000000)
    Running an *extended test with AHT, got error: 4SNS/1/40000000: TD0D-85.500*
    Also, *while running AHT, the keyboard freeze happened again*, and neither the trackpad nor even the light on the caps lock key was responsive, so now I am almost certain that this is not a software issue.
    Sigh. I really don't want to take this to a third-party repair center, but as I'm in Sydney I can't wait for the Apple store to open up—whenever that's supposed to be.
    -Meitar

  • Keyboard and trackpad became unresponsive occasionally when USB connected

    I am using a MacBook Air and OS 10.6.
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    Incidentally, last night the machine stopped recognising the keyboard and trackpad, but responded with external devices, but this morning, it wouldn't even start. This solved both issues, it is so far working fine.

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