My laser jet 100 color MFP M175nw is not working after windows 8.1 upgrade,

my laser jet 100 color MFP M175nw is not working after windows 8.1 upgrade, driver on your website fails to setup at 83 % with an error message

Welcome to the HP Forums  MillaMagia,
I see by your post that the USB isn't being recognized.
I can help you with this issue.
Are you using the same USB cable? (known good USB cable)
You want to use the normal USB slot 2.0 cable and not the latest USB 3.0.
USB 3.0 are supposed to be backwards compatible.
Try another USB port on the Laptop, some of the USB ports are more powered then others.
I have provided a document to see if the printer is partially recognized in the device manager, which is causing the printer not to be recognized again. (the uninstall from the CD should have removed the entry and the printer from the registry)
Leave the printer turned on and the USB cable connected directly to the computer and the printer's power cord directly into a wall outlet.
How do I get into Windows Device Manager?
Here is a document for Identifying problems in Windows Device Manager.
Check to see if there are any hardware driver conflicts, you might see a ! mark or a red x beside a device with a conflict or unknown device, look under universal serial bus controllers, look for USB printing support or mass storage device, delete the entry by right clicking and select uninstall, OK.
Let me know how it was listed. (screen shots welcome)
If this is a Laptop then check the power management settings.
Access the device manager. Windows 8-How do I access the Device Manager.
Select universal serial bus controllers from the list, for each USB root hub, right click and left click on properties, for power management remove the check mark for "Allow the computer to turn off this device to save power". It allows the computer to limit or turn off power for this device.
Disconnect the USB, run the full uninstall and reinstall the printer software again.
If you need further assistance, let me know.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Gemini02
I work on behalf of HP

Similar Messages

  • Laser Jet 100 Colour MFP M175nw adf not working

    The ADF on my printer is not working for scan or copy, the rollers are up and do not engage when I place paper in the ADF -
    Have tried unplugging and resetting - there are no error messages showing
    any ideas ?
    Thanks
    moraj

    Hi @moraj ,
    I understand that the rollers are up and do not engage when the paper is in the ADF. I can help you.
    It sounds like a hardware issue with the printer.
    I have included a document for cleaning the ADF, just to rule that out.
    'Document feeder mispick' Message Displays on the Control Panel and the ADF Does Not Pick Up Paper o...
    Please call our technical support if the issue persists, at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
    Contact HP.
    Have a nice day!
    Thank You.
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    Gemini02
    I work on behalf of HP

  • Laser Jet 100 Color MFP M175nw "Very low" message even after changing cartridge

    Hello, Windows 7, 64 bit. Connection: USB. After a "supply very low" message for the black cartridge, I changed it to a completely new one (HP original toner with the hologram), but I still got a "very low" message and the print quality remained faint. Nothing worked: I tried the 3 solutions posted by Shirlzz1 to another user that had exactly the same problem (Alan_Gilmore), i.e. 1) taking out and reseating cartridges, 2) hard reset, and 3) taking cartridges out and hard reset, then reseating cartridges. I also tried a cleaning and a print quality report. All looked fine, but still "very low" message and faint print quality. The only thing that worked was changing the cartridge a second time to a completely different (new) one -- now everything's fine. So I'm guessing the first replacement cartridge I used is defective. However, is there anything else I can try with the apparently defective cartridge? They do cost a pretty penny, especially here in Denmark. Thanks for taking the time to look at this.

    Hi,
    Please check for these settings
    setup menu> system setup>supply settings
    Under this you have a option
    Black Cartridge
    very low settings>stop/Prompt/Continue, select continue
    low threshold> on/off
    same for color too
    Hope this helps
    Although I am an HP employee, I am speaking for myself and not for HP.
    *Say thanks by clicking the "Kudos! Star" which is on the left*
    Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.

  • HP LaserJet Pro 100 color MFP M175nw does not connect to wireless network

    I recently upgraded my wireless network router. I had my HP LaserJet Pro 100 color MFP M175nw connected to the old wireless network router. The SSID is password protected (WPA2)
    I need to connect the printer to the new wireless network router. However, neither the control panel nor blue wireless connection button provide any way for me to do this. The manual has not walked through a way to do this. 
    There really needs to be a simple, no-nonsense way to just connect the printer to the wireless network. How do I connect this printer to a new wireless network?

    Hi @shakayumi ,
    I see that you are having issues configuring the printer on the new router. I would like to help.
    Restore the printer's network defaults.
    Touch the Setup button. (wrench)
    Select Network Setup Menu.
    Then select Restore Defaults.
    Print out a configuration report to make sure the IP address is 0.0.0.0 and the SSID is cleared.
    Printing a Configuration Report.
    Here are the directions for setting up the printer through the Wireless Direct to configure the printer over the network as Infrastructure.
    Turn the Wireless Direct on the printer.
    On the printer touch the setup button, (wrench) then select network setup menu, select wireless menu, select wireless direct and turn it on.
    On the computer, in the bottom right corner click on the wireless icon and select the printer from the list to connect to. Then open Internet Explorer and type in the IP address (192.168.223.1) for the printer in the address bar.
    This will load the embedded web server for the printer.
    Select the networking tab, wireless on the left hand side.
    Fill out all your network information, select infrastructure, select your network name, put in password and type of encryption. Apply settings.
    Click on the wireless icon and connect back to your network name.
    Print out a configuration report to make sure the IP address is valid. (192... or 10....)
    Now create a new port, this will save you the time, instead of uninstalling and reinstalling the software.
    Go to Start, Devices and Printers, right click the printer, go to Printer Properties, select the Ports tab.
    Click Add Port, select Standard TCP/IP Port, then select New Port and follow the wizard.
    Type in the proper IP address for the printer.
    Make sure the printer is online.
    Test the printer.
    If you are still having issues, then try this method:
    If you have a Ethernet cable, connect it from the printer to the router.
    Wait about a minute, print the configuration page to see if you get a IP address.
    Then type the IP address into Internet Explorer's address bar to bring up the printer's web page.
    Select the networking tab, wireless on the left hand side.
    Fill out all your network information, select infrastructure, select your network name, put in password and type of encryption. Apply settings.
    Then disconnect the Ethernet cable.
    Then wait a minute to see if you get a wireless light on the printer, print the configuration page and check the IP address again. Then type the IP address into Internet Explorer's address bar to bring up the printer's web page.
    If the printer is back on the network, create a new port. Steps are listed above.
    Make sure the printer is online.
    Try and print now.
    What operating system are you using? How to Find the Windows Edition and Version on Your Computer.
    If you need further assistance, just let me know.
    Have a great day!
    Thank You.
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    Gemini02
    I work on behalf of HP

  • HP Laserjet 100 color MFP M175nw does not connect to Virgin SuperHub

    Spent the last day trying to connect my laptop wirelessly to a HP Laserjet 100 color printer.
    I've uninstalled and tried to re-install the software, both from the disk supplied with the printer and from the less than useful HP support website.
    The installation process gets to the point after 30 minutes or so, where it decides "An install operation took too long to execute. This is preventing product use" - so I cannot install the software. Despite during the process connecting the laptop via a USB cable.
    This happens on two laptops (both HP one with  Windows 7.1, the other with Windows 8.1, the result is the same in either case. This is extremely frustrating. So would appreciate a view as to how I might fix this.
    The only thing that has changed is upgrade to a Virgin Superhub - but I do not see why this would cause the issue.

    Welcome to the HP Forums DG-UK,
    I see by your post that you are getting the error message of  "An install operation took too long to execute. This is preventing product use" on Windows 7.1 and Windows 8.1. I can help you with this issue.
    I am going to provide some steps so we can get the printer configured on the wireless network and then worry about the installation after that.
    On the printer's control panel, touch the setup button, network setup menu, wireless direct, turn it on.
    On the Windows 7 computer to play it safe, go to the wireless icon in the bottom right corner and select the printer's network name.
    Open Internet Explorer and type in the IP address (192.168.223.1) for the printer in the address bar.
    This will load the Embedded Web Server for the printer.
    Select the networking tab, wireless on the left hand side.
    Fill out all your network information, select infrastructure, select your network name, put in password and type of encryption.
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    Now the printer should be configured over the wireless network.
    Then go to the wireless icon in the bottom right corner again and select your network name.
    Run the uninstall from the CD software to remove any registry files.
    Disconnect the USB cable if it is connected.
    Go to start, computer, right click on the CD and left click open, double click on uninstall.
    Then disable all the start up programs and temporarily turn off the Antivirus Software. How to use MSCONFIG .
    Click on the start up tab and click disable all.
    Then go to start, computer, right click the CD and left click open, right click install or setup and run as administrator.
    Select the option for  wireless connection.
    Test the printer now.
    Then you will need to go back in and enable the start up programs and turn the Antivirus Software back on again.
    Please provide in detail the results if you are still having issues.
    Have a nice day.
    Thank You.
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    Gemini02
    I work on behalf of HP

  • HP laserjet 100 color MFP M175nw -Driver for scanning in windows 8.1??

    scanner doesn't work since installing windows 8.1.  Doctor for scanning and printing want's me to install new driver.
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    Hope I've missed it

    H beermans
    I understand you are no longer able to scan since updating to Win 8.1.
    Uninstall and reinstall the Win 8 driver again. This should resolve your issue.
    http://h10025.www1.hp.com/ewfrf/wc/softwareCategor​y?os=4132&lc=en&cc=us&dlc=en&sw_lang=&product=5076​...
    Hi nosweat
    I checked online for the drivers for the Scanjet G4050 on Maverick. None available at this time.
    When you connect the device to the computer it should do automatic updates. If not run the apple updates.
    Here is a document you can try to see if you can scan using the apple preinstalled drivers.
    http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&​lc=en&docname=c03967506#N229
    Here is a url to sign up for HP driver updates.
    https://h41183.www4.hp.com/signup_alerts.php?count​ry=us&language=en&jumpid=hpalerts_main
    Hope this helps.
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    Gemini02
    I work on behalf of HP

  • Hp Laserjet 100 color MFP  M175nw does not appear as an AirPrint Printer. How do I make it detectable?, Hp Laserjet 100 color MFP  M175nw does not appear as an AirPrint Printer. How do I make it detectable?

    Hi all,
    I have bought a new printer that was compatible with the AirPrint feature. But when I select print for a photo in the iPhone's photo album, the printer won't appear.
    There is no clear litterature online that explains how to make the printer detectable. I suspect it should be done automatically.
    However I keep on trying and the printer won't show up.
    Would anyone would know how to fix this?
    Thank you
    Sanya

    I just got this same printer.
    You have to upgrade the firmware in order to use Airprint.  Go to the HP support page for this printer and download the latest firmware update. Here's the direct link:
    http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=kj-93591-3 &cc=us&dlc=en&lc=en&os=219&product=5076465&sw_lang=
    Open the .dmg file and follow the directions.  It's pretty easy.

  • LASERJET PRO 100 COLOR MFP M175 - does not work

    If I press the power button for turning on  , then both of LEDs "ready" and "attention" light  , and  display lights too. But the unit does not work.

    Hello OlegRu,
    Welcome to the HP Forums.
    I see that you are having an issue with lights flashing on the printer.
    Are you getting any kind of an error message on the display screen?
    Please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
    Write me back when you have time with any additional information you can provide.
    Thank you.
    Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    W a t e r b o y 71
    I work on behalf of HP

  • LaserJet 100 color MFP M175nw - how do I install a different driver on the server to which I RDP?

    I have installed my LaserJet 100 color MFP M175nw on my (32-bit) Windows XP Pro SP3 PC via USB and it works fine.  When I make it the default printer (I also have another HP printer installed locally) and use Windows Remote Desktop (RDP) to my server - which is (64-bit) Windows Enterprise without Hyper-V SP2 (2008 R2) it prints but some fonts show gobbledygook. The printer driver on the server is defaulting to "terminal services easy print".  I have administrator privileges on the server and have, in the past, been able to download the appropriate driver to the server so that printing in the RDP session works.  But now I only seem to be able to find installation software to download (not the actual drivers).  So, when attempting to install the software (rather than copy it) on the server the installation waits for the local (USB) connection and won't proceed. 
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    Hi there IT _Mgr
    Quick suggestion; This is a commercial product. I will suggest seraching for posible solutions and posting in the forum for HP Business Support for yet a better chance at finding a prompt solution.
    You may find the commercial Laserjet board here.
    http://h30499.www3.hp.com/t5/Printers-LaserJet/bd-p/bsc-413
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    RobertoR
    You can say THANKS by clicking the KUDOS STAR. If my suggestion resolves your issue Mark as a "SOLUTION" this way others can benefit Thanks in Advance!

  • LaserJet 100 color MFP M175nw. impossible de réinstalé le driver de l'imprimante

    Bonjour,
    imprimante: LaserJet 100 color MFP M175nw.
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    Hi,
    Here is a document that might help resolve your issue, Echec d'impression de la tâche d'impression HP ePrint.
    Please let me know if this helps resolve your issue, and good luck!
    <via Google Translate>
    Salut,
    Voici un document qui pourrait aider à résoudre votre problème, Echec d'impression de la tache d'impression HP ePrint.
    Se il vous plaît laissez-moi savoir si cela permet de résoudre votre problème, et bonne chance!
    TheCurmudgeon
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the right to say “Thanks” for helping!

  • Paper weight specs for HPLaserJet 100 color MFP M175nw

    I have been trying (without success) to find the paper weight specs for my HP LaserJet 100 color MFP M175nw printer. Both the user manual and the online help only offer useless, non-specified info, such as : Use only heavy paper that is approved for use in laser printers and meets the weight specifications for this product. Tried to search for the paper weight specs for this product - no luck! I want to print on 200gsm (laser friendly paper), but don't want to damage my printer. PLEASE help?
    This question was solved.
    View Solution.

    I will provide a link to a page that should be able to help out. Once you have the page pulled up click on the drop down titled “Paper-handling Specifications” then click on “Paper Tray Capacities”. That will open a chart that gives chart that list the paper, Paper weight, and the Capacity. I hope that this helps. Here is the link: http://goo.gl/xBtGF.
    I am a former employee of HP...
    How do I give Kudos?| How do I mark a post as Solved?

  • Hp laserjet 100 color mfp m175nw not working anymore – MAC OSX YOSEMITE

    After installing the YOSEMITE update my hp laserjet 100 color mfp m175nw not printing anymore. Connection is USB. And OSX Drivers are all up-to-dae. Also i heared similar problems with other printers than HP.
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    Hi @Ankanb ,
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    Type the IP address into your web browser's address bar. (Safari)
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    Restart the computer..
    Reset the Printing System:
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    Click the Apple icon and then click System Preferences.
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    Type the correct Name and Password.
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    If there is anything else I can help you with, just let me know.
    Have a nice weekend!
    Thank You.
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    Gemini02
    I work on behalf of HP

  • Want to print remotely to my HP LaserJet Pro 100 color MFP M175nw

    Hello! I have a 
    HP LaserJet Pro 100 color MFP M175nw printer in my office. It is connected to my wifi network from the office and i can use it from several laptops from office with no issue.
    Now i want to be able to print and scan papers from my home pc also which is connected to my home wifi network.
    I found there it is possible to print pages over internet. Except hpeprint option, how can i add printer from office to printer list from my home pc.
    Please help me.
    Thanks!

    Hi Tolick,
    Thank you becoming a member of the HP Support community. I understand that you have an HP Laserjet 100 at your office and you would like to be able to print to it when you are at home.
    Super_Dave is correct with the solution he gave you. I just wonder if you have set up the ePrint feature of your Laserjet yet and customized the ePrint email address?  If you have then using the ePrint software that you installed on your laptop should allow you to print to your office printer from home. The instructions on how to do this are in the HP ePrint Software User Guide on page 16 in the section titled "Use HP ePrint (Windows)".
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    HP ePrint Software User Guide
    Getting the Printer Claim Code
    Setting Up a Custom Email Address for ePrint
    Regards,
    Happytohelp01
    Please click on the Thumbs Up on the right to say “Thanks” for helping!
    Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
    I work on behalf of HP

  • HP Laserjet Pro 100 Color MFP M175nw Print missing/faded down centre of every page

    HP Laserjet Pro 100 Color MFP M175nw. Operating on Windows 7 from my laptop wirelessly. Just bought this new a few day's ago and each page of print has about 20mm wide streak missing print running down the centre. what can I do to correct this problem? I have tried printing a cleaning page a couple of times and calibrating color from the Print Quality Menu also a couple of times but this has made no difference. I'm using a Premium quality paper for use in laserjet printer's. Could someone please advise me what I can do. Thanks in anticipation.
    This question was solved.
    View Solution.

    Hi Watcher35,
    I see that the new Laserjet Pro 100 MFP M175NW is missing print down the center of the pages, you have ran cleaning and color calibration but the issue is not resolved.
    Would this be an accurate example of the issue: but with the "Bb" would be completely missing?
    This HP document: Resolving Print Quality Issues may take you though some of the same steps you have already done, I suggest not skipping any steps.
    If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here.
    Regards,
    JERENDS
    I work on behalf of HP
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

  • HP LaserJet Pro 100 color MFP M175nw unable to communicate with product

    Hi guys,
    I've had a HP LaserJet Pro 100 color MFP M175nw for 12months now and it has worked great over my wireless network. I recently upgraded from router from a 5 year old single band router to a late model dualband wireless N router.
    Since i did this my HP LaserJet Pro 100 color MFP M175nw was unable to reconnect to my new network.
    I have uninstalled the drivers and have tried reinstalling the drivers but each time (after I select Connect the Product/Coonect through wireless network, have tried both Yes retrieve the wirelss settings on my computer and No I will enter the wirelss settings manually) but no matter which I select the printer is installed successfully but then gets stuck at 15% and says cannont communicate with the product.
    I have disabled my firewall during the installation and have only used the USB cable when the installation has asked me to do so.
    The printer is visible in control panel but each time I do a test print or send something to the printer in the sys tray the print job is shown but nothing ever happens.
    The installation will work fine if I install it via the directly connect to the computer using USB option.
    If I do a test print fromt he printer itself by going into the network setting, network test it prints a page that says:
    Wireless On Pass
    Wirelss Working Pass
    Network Name SSID Found Fail
    Security Fail
    Your HP printer cannot find your wirelss router. The WPA authentification method on your HP has changed fromt he default setting.
    Is there anyway I can edit the SSID network name and password without having to do this install process?
    This is really frustrating. Just spent 3 hours with HP support which got me know where (they were reading the script the supplied me) and then when I rebooted and went to go back to online chat support the website tells me their support is only available during business hours!
    Any help would be great

    OK time to back up totally.   I need to make sure you are following the instructions in the user guide to install this printer.  Please start from scratch by uninstalling all software from your computer and outline every step to make sure it is correct. 
    You have to use the USB cable to set up the wireless connection. 
    Go here for the User Guide and all installation info.  Get your drivers and troubleshooting info here too.
    http://h10025.www1.hp.com/ewfrf/wc/manualCategory?cc=us&dlc=en&lc=en&product=5076465
    The reason we have to start over is that you started the software installation when you changed your router.  You don't have to do this, but now we do. 
    Say thanks by clicking the Kudos Thumbs Up to the right in the post.
    If my post resolved your problem, please mark it as an Accepted Solution ...
    I worked for HP but now I'm retired!

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