My Laser Jet Pro CM1415fnw color - will not print ... WILL let me fax...

My Laser Jet Pro CM1415fnw color  - will not print ... will let me fax... then it goes to a screen like it is thinking ....the screen shows HP.... enerystar.... and a white bar on the bottom ...then it "initializing"  and acts like it wants to print something. Help

Does the printer ever come to "ready" or Home screen? If it does not then i would recommend calling support and they may be able to help you with restoring the device to factory settings. If this is constantly occuring every time you boot you may want to try upgrading the fw to the latest version. Also if it is just showing "Calibrating" very frequently in the Embedded WebServer (EWS), navigate to IP if you have it, in the "System" , "Print quality", you can can change the calibration timers and see if that helps.
I am an HP Employee.

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    I work on behalf of HP
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