My last computer crashed and my new computer doesn't have a disk drive. I downloaded the CS6 package, put in my serial number, but during install it is still requiring a disk. What do I do?

My last computer crashed and my new computer doesn't have a disk drive. I downloaded the CS6 package, put in my serial number, but during install it is still requiring a disk. What do I do?

Thread moved from the Adobe Captivate forums.

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  • My last computer crashed and my new computer doesn't have a disk drive. I downloaded the CS package, put in my serial number,but during install is is still requiring a disk. What do I do?

    My last computer crashed and my new computer doesn't have a disk drive. I downloaded the CS package, put in my serial number,but during install is is still requiring a disk. What do I do?

    is your cs6 a upgrade?
    if so, after entering your cs6 serial number you will be prompted to select the qualifying product from a dropdown.  select the product you own and enter its serial number.
    after entering each serial number at the correct time installation will proceed.
    if no, what files (names and extensions) did you download and what are the file sizes shown on your hd?

  • HT1366 On Apple Support - I put in my serial number, but it says it's not valid. Now what?

    I want to upgrade to Mountain Lion. I have 10.5.8 OS X now. The Software Update says there are no updates.But I need to update to the next level in order to be able to download Mountain Lion.
    So I go to Apple Support - they ask for my serial number - i type it in - it says "invalid".
    So now what? I'm stuck and Apple Support won't talk to me without the serial number.
    AARRGGGH.

    There has never been a free upgrade from 10.5 to 10.6 Snow Leopard, so Software Update is reporting the correct information. Snow Leopard was a $30 upgrade, which you may be able to still get by calling Apple, in the US, at 1-800-MY-APPLE. Ask if it's still available from the legacy products list. Since Mountain Lion was released, it's been pulled off the Apple online store site. Or check Amazon or hardcoremac.com.
    You may also want to read this article on the the upgrade from Leopard.

  • I have been reading epub books for the past few years and all of a sudden they have stopped working.  I downloaded the 3.0 version of adobe digital editions but now i am unable to download any books into the adobe digital edition and my kobo isnt seeing a

    any ideas of what i can try?

    Please authorize ADE 3 with same credentials that you used with older version of ADE

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    How do I add music from my CD collection to iTunes if my Apple computer doesn't have an optical drive to take the music from the CD's to my iTunes library?

    1) Use a different computer which has an optical drive, then transfer the media files to the other computer.
    2) Buy an external optical drive for your computer.

  • I bought a student version of CS 5 a few years ago, and just got a new computer (a MacBook Air).  The computer doesn't have a CD drive, so how can I install my CS 5 onto my new computer?

    I bought a student version of CS 5 a few years ago, and just got a new computer (a MacBook Air).  The computer doesn't have a CD drive, so how can I install my CS 5 onto my new computer?

    Download CS5 products
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  • I purchased Adobe Acrobat XI Pro on a CD but didn't realize that my new computer doesn't have a CD drive. Is there a way to download via the web using the serial number on my CD?

    I purchased Adobe Acrobat XI Pro on a CD but didn't realize that my new computer doesn't have a CD drive. Is there a way to download via the web using the serial number on my CD?

    Downloads available:
    Suites and Programs:  CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
    Acrobat:  XI, X | 9,8 | 9 standard
    Premiere Elements:  13 |12 | 11, 10 | 9, 8, 7
    Photoshop Elements:  13 |12 | 11, 10 | 9,8,7
    Lightroom:  5.7| 5 | 4 | 3
    Captivate:  8 | 7 | 6 | 5
    Contribute:  CS5 | CS4, CS3
    Download and installation help for Adobe links
    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.window using the Lightroom 3 link to see those 'Important Instructions'.

  • How can I transfer the songs from a CD to iTunes if my computer doesn't have a CD drive?

    I have iTunes installed in my personal computer and that's the only computer where I connect my ipod touch (5th generation) and where I have all my music. But the problem is that this personal computer doesn't have a CD drive. I was thinking about installing iTunes on another computer (that does have a CD drive) and transfering the songs from the CD here and then connect my ipod to transfer the album. But will my ipod synce in this new computer and make a security copy and delete all my previous songs (from my personal computer)? And also, will I be able to transfer the album from my ipod to the iTunes library in my personal computer? Or is there any other solution for this? Thank you.

      Or is there any other solution for this?
    Be careful, the method you describe will indeed delete the contents of your iPod. 
    Instead, after you rip your CD on the other computer, copy the resulting song files to a flash drive.  Then copy them from the flash drive to your main computer, and add them to your iTunes library.

  • How do I download photoshop from a cd if my computer doesn't have a cd drive

    I bought both Lightroom and Photoshop last year. Due to recent computer issues I had to upgrade so that I could work on my photos easier. The only problem with this is that my computer doesn't have a disc drive and I don't know how to download my products.

    why not purchase a usb cd or dvd external drive? would imagine they are cheap enough, think you would need dvd for photoshop to install. many computers today dont have cd or dvd drives as it seems cloud software or downloadable installs are the current and the future - personally would prefer a usb flash drive with the software on but it seems now they are not such secure devices and can seemingly be empty yet have nasties that install or do things when inserted.

  • I purchased standard XI but need the download - new laptop doesn't have a disk drive. Can someone please send me a link to download so I can activate with my serial #?

    I purchased standard XI but need the download - new laptop doesn't have a disk drive. Can someone please send me a link to download so I can activate with my serial #?

    Downloadable installation files available:
    Suites and Programs:  CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
    Acrobat:  XI, X | 9,8 | 9 standard
    Premiere Elements:  13 |12 | 11, 10 | 9, 8, 7
    Photoshop Elements:  13 |12 | 11, 10 | 9,8,7
    Lightroom:  5.7.1| 5 | 4 | 3 | 2.7(win),2.7(mac)
    Captivate:  8 | 7 | 6 | 5
    Contribute:  CS5 | CS4, CS3
    Download and installation help for Adobe links
    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.window using the Lightroom 3 link to see those 'Important Instructions'.

  • I purchased Photoshop elements and it downloaded in Pc and I have a mac.  I downloaded the trial version of mac and put in my serial number but it doesn't recognize it.  what to do.

    I purchased Photoshop elements and it downloaded in Pc and I have a mac.  I downloaded the trial version of mac and put in my serial number but it doesn't recognize it.  what to do.?

    Get a refund from where you bought and buy the correct version

  • I bought Adobe Suite 4 on disc and I have a serial number but my new laptop doesn't have a CD drive. How do I install Photoshop CS4?

    I bought Adobe Suite 4 on disc and I have a serial number but my new laptop doesn't have a CD drive. How do I install Photoshop CS4?

    Download from Download CS4 products
    Install then enter your serial number.

  • I own PSE 7 on disc. The laptop it was loaded on died. My new laptop doesn't have an optical drive so I downloaded PSE 7 from the Adobe site. It downloaded fine but I cannot start using it until I enter a S/N. The S/N on the disc box doesn't work.

    I own PSE 7 on disc. The laptop it was loaded on died. My new laptop doesn't have an optical drive so I downloaded PSE 7 from the Adobe site. It downloaded fine but I cannot start using it until I enter a S/N. The S/N on the disc box doesn't work.

    Those links weren't particularly helpful to me. They convinced me to install the drivers for my USB 2.0 card, but that didn't make a difference. Still no OS X without a PRAM reset if I've dared to venture into OS 9.
    It's always been my understanding that an unblessed System Folder will not be selectable in OS 9's Startup Disk control panel. My folders are blessed and healthy. Of course I'm running 9.2.2, as stated in my first message. I also frequently verify and repair my disks and permissions.
    I did a verbose startup of OS X, and noticed something funny about "ATY...too old." Perhaps this problem is related? I ventured into my system.log file and there it was, repeated over and over, everytime I've booted this computer:
    Aug 8 18:30:24 localhost kernel: From path: "/pci/@d/pci-ata@1/ata-4@0/disk@0:10,\mach_kernel", Waiting on <dict ID="0"><key>IOPathMatch</key><string ID="1">IODeviceTree:/pci/@d/pci-ata@1/ata-4@0/@0:10</string></dict>
    Aug 8 18:30:35 localhost kernel: ROM ndrv for ATY,Rage128y is too old (0xb3383430)
    Aug 8 18:30:41 localhost init: kernel security level changed from 0 to 1
    Anyone know how to interpret that? Is it related to my problem? I googled it, and all I found was a web board of people arguing over whether the Apple installed stock ATI Rage video card that came in the G3's is appropriate for Panther. The Ye's have it as far as I'm concerned...as long as I leave OS 9 alone, my video is fine on this computer!
    14" iBook G3 800, B&W PowerMac G3 350, Mac Classic II 16 :-P   Mac OS X (10.3.9)   System 7 Rocked!

  • I purchased a DVD format of Light Room 5 forgetting my brand new laptop doesn't have a dvd drive

    I purchased a DVD format of Light Room 5 forgetting my brand new laptop doesn't have a dvd drive.  Any ideas how I can install it?

    Download the trial version from the Adobe website.
    https://www.adobe.com/cfusion/tdrc/index.cfm?product=photoshop_lightroom
    Enter your serial number to license it on your computer.

  • I purchased a CS6 Design Standard disc and my MacBook Air doesn't have a disc drive. How do I download CS6 to my MacBook?

    I purchased a CS6 Design Standard disc and my MacBook Air doesn't have a disc drive. How do I download CS6 to my MacBook?

    Download the installer from Adobe Download CS6 products
    Install then enter your serial number.

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