My legally licensed CS6 has stopped working and reverted to trial mode.  I paid a bundle for this and don't care to pay more to keep the software I legally own.  There seems to be no customer support for this anymore, what do I do?

My legally licensed CS6 has stopped working and reverted to trial mode.  I paid a bundle for this and don't care to pay more to keep the software I legally own.  There seems to be no customer support for this anymore, what do I do?
The only answers I found were things like:
Upgrade to CC or You're out of luck.
This is not okay.
Please Help!

"Similar" problem here. I have bought a new PC, and want to install my precious CS5.5 to the new system.
All I get is an "illegal serial number" message. Even though I deactivated on the old pc and even though I copy the serial (for the pc version) from my official products page (or whatever that page is called)...
That's when the ordeal started to get someone at Adobe to figure out what is wrong.
No voice support for my "old" version. 2011? Old? Come on?!
The chat support is a Turin test, with no solution whatsoever.
The websites linked to in the final "chat" lines which should answer my questions are utterly useless.
So last attempt: I try overhere... and add my questions to you, OP...
Note that the only way in which I can get a fast human reply is by calling the number for buying the new CC! Shame on you Adobe!

Similar Messages

  • I'm getting the following error message when ever I try to start cs6 and the program gets close. "Adobe Photoshop CS6 has stopped working. A problem caused the program to stop working correctly."

    Hi,
    I’m getting the following error message when ever I try to start cs6 and the program gets close.
    “Adobe Photoshop CS6 has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available”
    Please advise what is the problem? and How to sort this out?
    OS Name
    Microsoft Windows 8.1 Pro
    Version
    6.3.9600 Build 9600
    Other OS Description
    Not Available
    OS Manufacturer
    Microsoft Corporation
    System Name
    JARVIS
    System Manufacturer
    Dell Inc.
    System Model
    Inspiron N5110
    System Type
    x64-based PC
    System SKU
    To be filled by O.E.M.
    Processor
    Intel(R) Core(TM) i5-2450M CPU @ 2.50GHz, 2501 Mhz, 2 Core(s), 4 Logical Processor(s)
    BIOS Version/Date
    Dell Inc. A11, 8/3/2012
    SMBIOS Version
    2.6
    Embedded Controller Version
    1.01
    BIOS Mode
    Legacy
    BaseBoard Manufacturer
    Dell Inc.
    BaseBoard Model
    Not Available
    BaseBoard Name
    Base Board
    Platform Role
    Mobile
    Secure Boot State
    Unsupported
    PCR7 Configuration
    Binding Not Possible
    Windows Directory
    C:\Windows
    System Directory
    C:\Windows\system32
    Boot Device
    \Device\HarddiskVolume2
    Locale
    United States
    Hardware Abstraction Layer
    Version = "6.3.9600.17196"
    User Name
    Jarvis\JARVIS\Abhishek
    Time Zone
    India Standard Time
    Installed Physical Memory (RAM)
    4.00 GB
    Total Physical Memory
    3.16 GB
    Available Physical Memory
    1.21 GB
    Total Virtual Memory
    3.72 GB
    Available Virtual Memory
    1.55 GB
    Page File Space
    576 MB
    Page File
    C:\pagefile.sys
    Hyper-V - VM Monitor Mode Extensions
    Yes
    Hyper-V - Second Level Address Translation Extensions
    Yes
    Hyper-V - Virtualization Enabled in Firmware
    Yes
    Hyper-V - Data Execution Protection
    Yes
    Display adapters:
      and NVIDIA GeForce GT 525M.

    Without the actual crash logs nobody can say, but chances are that your graphics hardware is to blame, so update the driver...
    Mylenium

  • I receive the error Photoshop cs6 has stopped working for windows 7 32 bit

    I downloaded and installed cs6 for windows 7 32 bit and cant open it to use,i get the message" adobe photoshop cs6 has stopped working" I have tried different graphics drivers but still the same. My other adobe softaware works fine,IE: elements11 and lightroom4. Any ideas?

    Did you receive any error messages during the installation process?  You can check your installation log files to look for errors.  Please see Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html for more information on how to locate and interpret the installation log files.

  • Indesign cs6 has stopped working and needs to close in windows 8

    We have Adobe InDesign CS6 installed on 2 different computers and on both computers it frequently crashes saying "cs6 has stopped working" and closes the application. Restarting it ok for a while and then the same thing happens. We have uninstalled and reinstalled to no avail, no other Adobe products are installed.

    Try trashing the prefs. See Replace Your Preferences

  • What does the warning CS6 has stopped working mean for Elements 12?

    What does the warning CS6 has stopped working mean with ElemenT 12?

    Please read this (in particular the section titled "Supply pertinent information for quicker answers"):
    http://forums.adobe.com/docs/DOC-2325
    If you are talking about Photoshop Elements please post over at
    http://forums.adobe.com/community/photoshop_elements

  • "Adobe Media Core CS6 has stopped working" error.

    I have had Premiere Elements 11, Photoshop Elements and LR 4 installed for over a year on my Windows 7 computer. Over the last couple months, within a few minutes of turning on my computer I get an error that Adobe Media Core CS6 has stopped working. It seems like this might be related to Premiere but I have not been able to find a solution. This occurs even if I have not run any of my installed programs. Any suggestions what is causing this and how to fix it?

    I had not saved the detail files earlier today (it appears they disappear on a restart), but did a shutdown/startup a short time ago and had a recurrence again. (Although two subsequent cycles did not generate the error.) I saved the files and the .xml file indicates the parent process was Elements 11 Organizer this time, not LR4.
    I had been living with this problem for a while, one of the set of saved error file sets was from 5/1. I don't recall for sure if that was from the first occurrence of the error, but I decided to look for other programs installed just before that time. I see that Adobe Creative Cloud was installed the day before, 4/30. I don't recall how/why that was installed since I don't have any Cloud products. Also installed on 4/30 were three Microsoft Visual C++ Redistributable files, which show installation times one minute before the Creative Cloud installation, so I assume they are part of the Cloud installation. The next most recent (before 5/1) installed program was Smith Micro Anime Studio Pro 9.5, which was installed on 4/29.
    The firewall settings have not changed. I was in a chat with my ISP when the problem occurred this afternoon, but not during the latest occurrence. I don't recall any updates since 6/24. I believe the error had occurred every time I started my computer before the Firewall changes, but it seems to be more sporadic now.
    I will see what else I can come up with tomorrow since it is getting late. I wanted to get this all down before I lost my thoughts.
    Update 7/5:
    I have more information, but still no solution.
    I found this thread Adobe Media Core CS6 has stopped working related to the same error, but it had no solution. The error did not occur when I exited PS Elements or Premiere Elements as it did for that person.
    I also found Adobe media core cs6 stopped working......??? and tried the steps to rebuild the Photoshop Elements editor preferences file, but no success.
    I had noticed that Adobe Creative Cloud was installed the day before, so I uninstalled it. Error still occurred.
    I installed a different firewall (Zone Alarm Free) and disabled Windows Defender, error still occurs.
    Uninstalled Anime Studio Pro (that had been installed a couple days before, error still occurred.
    I will provide more updates as I try more changes.
    Update 7/20:
    More things I tried:
    Repaired quicktime via control panel, did not fix
    Uninstalled quicktime, error did not recur
    I noticed that there remained a plug-ins folder in the quicktime folder, so I renamed it.
    Reinstalled quicktime from Apple site on 7/12 and the CS6 error has not recurred.
    Additional info not directly related to original question, but occurred afterwards.
    I don't think it is related, but a few days later started getting a small blank MFC CTxfiHlp window upon windows startup. I haven't resolved that yet, but it is related to my Creative XFi sound card.
    I also noted when I reinstalled Anime Studio Pro that the readme contains a warning that 64 bit windows does not support quicktime; that I should use the 32 bit version of their software.
    I installed the latest Creative sound card software, but started getting lockups. Still working on this, but the original problem seems to be solved.
    The only other thing I can think of is that iTunes software had been installed, but I removed it. It is possible that caused a problem with quicktime??
    Anyway, the removal of quicktime (including the Plug Ins) and re-install did resolve my problem.

  • Adobe Bridge CS6 has stopped working - has issue been resolved?

    Hello.
    I am experiencing the above problem with a new install of CS6.
    Has this issue been resolved?
    CS6 Design and Web Premium installed on Win 7 pro 64 bit Dell Precision laptop. Error with Adobe Bridge cs6: "Adobe Bridge CS6 has stopped working", problem event name "APPCRASH". Error occurs when opening Bridge from Photoshop and other apps (Browse in Bridge) and directly from desktop or start menu. Also a cache directory is not being created under c:\user\<user>\appdata\roaming\adobe\bridge\. Holding ctrl key down and double clicking icon gets same message, cannot get at reset window.
    Performed the following with no change: verified Bridge and full suite is on latest version (Bridge=5.0.2.4); created desktop icon directly from bridge.exe; verified application was installed and is starting with administrator privileges; verified latest display driver installed; performed complete uninstall of CS6, CC cleaner tool run, then full reinstall; Error under Event Viewer: faulting application: Bridge.exe and faulting module name: ntdll.dll; disabled UAC; tested memory for damage using MemTest86-good.
    Thanks for any help you can provide.

    A follow up to the above.
    There appears to be a number of possible causes for this type of error. In my case it was somewhat specific. I had a stand alone copy on this same machine previously of Adobe Photoshop CS2 (only) which was completely uninstalled prior to the installation of CS6. There is an issue with Bridge CS6 being installed on a machine that has Bridge CS2 on it. I wasn't aware of Bridge being present with my copy of Photoshop CS2 but apparently there were at least some components of Bridge CS2 left after the uninstall. The workaround that solved the issue for me was the creation of an empty folder:
    C:\Users\[your user name]\AppData\Roaming\Adobe\Bridge CS2
    For those of you who may have this situation.
    Here is where I found the solution (sixth thread down):
    Bridge CS6 won't open running on Win7

  • "Adobe Premiere Pro CS6 has stopped working" but was working fine a week ago...

    On my desktop (Dell XPS 8300), I keep getting the error message "Adobe Premiere Pro CS6 has stopped working" when openng up a previously created project or trying to create a new one in Premiere Pro CS6.
    On my laptop (MS Surface Pro 2), I can load projects and edit them, but I cannot export media.  When I try, it just sits there and does nothing.  I've also tried sending it to Media Encoder, but that doesn't help either.  Sometimes, it crashes too.
    I'm running Windows 8.1 on both with the latest updates installed.
    Oddly, this started roughly around the same time on both computers.
    I've tried uninstalling and re-installing, but that didn't help.
    I've run the Windows troubleshooter and that didn't help either.
    I've tried running as an administrator, and running the program in compatibility mode for Windows 8, 7 and Vista - that doesn't solve the issue either.
    At this point, I can't do any work and am even considering paying for CC even though I just dropped $700 on CS6 last year, but I'm wondering if that would even solve the issue, or if the CC version would also not work...

    >started roughly around the same time on both computers
    Most likely cause is a Windows update that changed "something" about the video system
    Check the vendor site (NOT Windows update) for a newer video driver
    •ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
    •nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

  • Adobe Photoshop CS6 has stopped working - when printing

    I get the message “Adobe Photoshop CS6 has stopped working” regularly when I try to print a Photoshop document.  I end up having to recreate the document which usually then prints even though I have just dragged the layers across.  How can I resolve this?

    Hi there! Because the forum you originally posted in is for beginners trying to learn the basics of Photoshop, I moved your question to the Photoshop General Discussion forum, where you'll get more specialized help.

  • Adobe Media Core CS6 has stopped working (Premiere Pro Family CS6)

    I have recently upgraded my computer to better run Premiere and Encore but have now encountered the error "Adobe Media Core CS6 has stopped working". The program will then boot even after I choose either of the two options that say they should close the program. They both seem to run fine after getting past the error but I would rather not have to see it everytime and know that something is amis. I have tried uninstalling and reinstalling Quicktime like some other users have suggested but I think my problem may lie elsewhere. Can anyone help me out?
    Problem Event Name:
    APPCRASH
      Application Name:
    Adobe QT32 Server.exe
      Application Version:
    6.0.1.0
      Application Timestamp:
    5043716a
      Fault Module Name:
    cwalsp.dll
      Fault Module Version:
    2.8.13.1
      Fault Module Timestamp:
    4f33e357
      Exception Code:
    c0000005
      Exception Offset:
    00017914
      OS Version:
    6.1.7601.2.1.0.256.1
      Locale ID:
    1033
      Additional Information 1:
    0a9e
      Additional Information 2:
    0a9e372d3b4ad19135b953a78882e789
      Additional Information 3:
    0a9e
      Additional Information 4:
    0a9e372d3b4ad19135b953a78882e789

    cwalsp.dll
    Find out where that's coming from and what it does, then reinstall or uninstall the program it came with. Pertinent information suggests that this may be a DLL of a DRM client for games that interferes with local ports...
    Mylenium

  • How to stop "Adobe Photoshop CS6 has stopped working" error in Win8?

    On my new Dell XPS 8500 Win 8 computer Photoshop CS6 keeps stopping working.  I've tried both 64-bit and 32-bit versions and updated the video driver after phoning Dell. Also installed latest Adobe program updates. I keep getting the error message "Adobe Photoshop CS6 has stopped working.  A problem caused the program to stop working correctly.  Windows will close the program and notify you if a solution is available."  Any solutions?  I'm losing a terrible amount of time!

    Hi there - thanks for the quick reply....
    Yes, I do have a discrete video card with my main monitor plugged into that.  I enabled multiscreen in the BIOS so I could plug in my second screen into the internal VGA port (both older monitors from my previous pc). I was previously getting an error when I opened Photoshop which said "Photoshop has encountered a problem with the display driver, and has temporarily disabled enhancements which use the graphics hardware.  Check out the manufacturer's website for the latest software... etc..." which is why I contacted Dell to update the driver.  They have a list of drivers for my system and suggested I try the first 3 in order.  The first 2 wouldn't install but the third did and although the display driver error has disappeared now, Photoshop keeps crashing.
    My version of Photoshop is CS6 13.0.1 x64
    From Event Viewer (and bear in mind I am out of my depth here...):
    Faulting application name: Photoshop.exe, version: 13.0.1.0, time stamp: 0x5022da9d
    Faulting module name: aticfx64.dll, version: 8.17.10.1140, time stamp: 0x5008c014
    Exception code: 0xc0000005
    Fault offset: 0x000000000008a80f
    Faulting process id: 0x22e8
    Faulting application start time: 0x01ce20477336922d
    Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Photoshop.exe
    Faulting module path: C:\Windows\SYSTEM32\aticfx64.dll
    Report Id: e36dd566-8c3a-11e2-be78-f4b7e258e018
    Faulting package full name:
    Faulting package-relative application ID:

  • Error message: adobe mediacore CS6 has stopped working --????

    I am trying to run premiere elements 10 on a high=end pc with 8gb of memory, Win 7 Pro4-bit, massive hard drives and no conflicting software (that I can see....).
    Can open up the program and use the manage module. It shows me three files that I have ready to work on. When I go to edit one of those files I get: 'adobe prem elem 10 has stopped working' and then 'adob media core CS6 has stopped working'. I can see from googling that other people have had this problme with no solution from Adobe yet. Any ideas?  And no, running some defragmenter and system check thing on my PC is not in the cards. Don't need to buy any of those guys. Really.....

    After an uninstall of InDesign and the antivirus software, no solution to the problem.  I went into the startup menu and started doing selected start ups.  I was able to narrow down the conflict to the "windows management instrumentation" program.  When this is not running, I get the message that my ID has reached its activation limit and I need a new number or it needs to be deauthorized on at least one computer.  There are a couple of other programs that need WMI to run as well.  I did go in and delete the preferences since nothing I had was hard to recreate.  Can the other files in the cache be deleted as well?  Will ID look for them and recreate them such as the one in the recovery folder?  Anyway, I had one document that I have been working on be rescaled-very strange.  Everything else was unchanged.  One other thing, when I would get the error message, I would close and then reopen the document without any problem.  However, when I closed it again, even if all i did was view it without changing anything, I would get the prompt if I wanted to save the changes.
    So does that help at all in narrowing down the problem?  I have reinstalled the antivirus, and it did not affect anything.  As long as I don't run WMI, I don't get the error message.
    thanks,
    Clark

  • Pp cs6 has stopped working...transitions?

    Whenever I try adding the iris star transition between clips and increase the border width, and then scrub the time line over that transition, I get the message "Adobe Premiere Pro cs6 has stopped working"
    This only happens with this transition and only after increasing the border width. I have tested all other transition and cannot repeat the problem with them. I try the Iris star again and the problem repeats
    This appears to be a problem with this transition alone.Has anybody else experienced this?

    I'm seeing the same thing here with CUDA on and off.  It seems to play through fine, but crashes whenever the CTI is parked on the transition.  It's probably a bug and should be reported.  In the meantime, don't scrub it or put the CTI over it.

  • Adobe Premiere Pro CS6 has stopped working when importing music (Windows 8)

    I have a problem with Adobe premiere Pro CS6  on windows 8. When I use Premiere Pro CS6 for the first time, it's doesn't have any problem, but now I can't import music to Premiere Pro CS6 and it's say ''Adobe Premiere Pro CS6 has stopped working'', I don't know what should I do. How to fix it ?

    >started roughly around the same time on both computers
    Most likely cause is a Windows update that changed "something" about the video system
    Check the vendor site (NOT Windows update) for a newer video driver
    •ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
    •nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

  • Adobe Media Core CS6 has stopped working

    Hi Folks,
    I'm running Adobe Creative suite CS6 on Windows 7, Dell T7600 with 64G RAM. Quicktime Pro 7.74, up to date.
    When I try to export a sequence using Quicktime as the Export format, I get the error, 'Adobe Media Core CS6 has stopped working'
    Here are the details:
    Problem signature:
      Problem Event Name:                        APPCRASH
      Application Name:                             Adobe QT32 Server.exe
      Application Version:                           6.0.5.0
      Application Timestamp:                     5211c5c2
      Fault Module Name:                          QuickTimeH264.qtx
      Fault Module Version:                        7.74.80.86
      Fault Module Timestamp:                  5180f338
      Exception Code:                                  c0000005
      Exception Offset:                                001f371d
      OS Version:                                          6.1.7601.2.1.0.256.48
      Locale ID:                                             6153
      Additional Information 1:                  0a9e
      Additional Information 2:                  0a9e372d3b4ad19135b953a78882e789
      Additional Information 3:                  0a9e
      Additional Information 4:                  0a9e372d3b4ad19135b953a78882e789
    I suspect this could be related to Quicktime.
    Any help is much appreciated.
    Thanks
    Ken

    More information needed for someone to help... click these links and provided the requested information
    -http://forums.adobe.com/message/4200840
    -http://forums.adobe.com/thread/416679

Maybe you are looking for

  • Memory modules not working on HP Touchsmart 600-1050sc desktop - update BIOS ?

    Hi I just bought 2 x 4GB DDR3 PC3 12800 memory modules from Cruical (see http://eu.crucial.com/eur/en/touchsmart-600-1050sc/CT5311446) The modules does not work on my HP Touchsmart 600-1050 sc desktop. Acc to HP specs it should support 2 x 4GB (max 8

  • Logic Express 9.1.5 won't boot

    I just bought a refurbished 27" iMag 3.4ghs i7 from Apple and picked up Logic Express. I installed it and then did the update for 9.1.5. It opened fine. I played around a bit and closed it. I opened it again and it worked. Closed it, came back a bit

  • Need Help On this SQL

    Hello Good People, I have this query always running for ever .... I mean very long and casuing a lotta I/O (db file sequencial read): SELECT      C.COLLECTOR,      A.BUSINESS_UNIT,      A.JOURNAL_ID,      A.JOURNAL_DATE,      A.UNPOST_SEQ,      A.JOU

  • Native call in JCVM

    Hi All, I read the specs of JCVM and i knew that the native keyword is not supported. Hence i am confusing that how the jcvm knows that whether it needs to access to native methods defined in JCRE? I don't see any flag indicating if a method is nativ

  • Mac Pro Configuration for Photography Advice...

    About to hit the buy button. Wondering if anyone running a similar machine and happy with Lightroom, Aperture, and CS4 performance. Mac Pro Quad 2.93 16 gig Ram ATI Radeon HD 4870 4 x 1T Hitachi "Saturn" 7200 internal Drives Machine strictly for RAW