My Mac can't get passed gray screen, and I cannot boot from cd. Help!

Grey Screen
https://support.apple.com/kb/TS2570
https://discussions.apple.com/message/16276201#16276201

Similar Messages

My MacBook Pro won't boot on the Mac side I get the gray screen and then halfway through the bar loading it turns off?

My MacBook Pro was downloading apps from iTunes and I shut the computer down at my I laws house or so I thought? When I pulled the computer out of my backpack it was still on? I tried to login and it kept spinning so I turned it off and now I only get a gray screen. I can boot it in the windows side and have an external hard drive with time machine backup on it but don't know how to load it without getting onto the Mac side?
Please help!

turn off the mac completely
as soon AS you hit power button press following 4 keys
Option + Command + P + R
that should reset it

Can't get past gray screen with progress indicator... Help

I can't turn on my Macbook. It starts but won't go past the gray screen with the progress indicator (spinning circle).
I have tried:
1. turning off, removing battery, holding start for 5+ seconds, replacing battery and then turning on.
2. Holding command + option + R + P while staring up, waited for 3+ chimes.
3. holding Shift down while starting up
none of these things are working.
I've been on hold with apple service/support for almost an hour now.
I have an assignment on the computer that is due by midnight.
HELP!
I'm not very computer savvy and this is my first mac.
Any ideas folks??
Thanks.
Macbook Mac OS X (10.4.7)

You've done all the standard procedures. If you have any peripherals attached, disconnect them.
This describes resetting the PMU:
http://docs.info.apple.com/article.html?artnum=303319
Did you have the AC disconnected when you did it? I don't have any other ideas.
These are the startup key options:
http://docs.info.apple.com/article.html?artnum=303124
Edit: If you have the install disc stuck in it anyway, can you get the hardware test to work? (Reboot while pressing the D key.)

Power Mac G4 starts, gets to gray screen and shuts down

My Power Mac G4 will start up, but after it gets to the gray screen with the Apple and the spinning gear for a minute or so the computer shuts down. I have started the computer while holding down the "C" with the 10.4 OS disc in and used the Disk Utility to run First Aid. First Aid fails stating:
__*Keys out of order*__
__*Rebuilding Catalog B-tree.*__
__*The volume Macintosh HD could not be repaired.*__
__*Error: The underlying task reported failure to exit*__
__*1 HFS volume checked*__
__*1 volume could not be repaired because of an error*__
__*Repair attempted on 1 volume*__
__*1 volume could not be repaired*__
I have attempted to start computer in safe mode but it just shuts down... no difference.

Faurot, welcome to Apple Discussions
You have directory corruption on your hard drive that Dusk Utility can't repair. DiskWarrior can probably fix your problem. DiskWarrior by Alsoft
http://www.alsoft.com/DiskWarrior/index.html
 Cheers, Tom

HT201407 Can not get passed the screen where it asks me for Apple ID and password

Dear Apple,
My father and I recently switched our phones because he needed a better phone for business. I now restored the phone and i can not get passed the screen where i need his Apple ID and Passcode. The problem with this is that it would be easy if i knew the Apple ID and password, but my father does not remember any sort of info about his Apple ID or password! Please help me ASAP! Thank you so much for taking the time out of your day for me.
Sincerely, Paresh
<Personal Information Removed by Host>

Do not post your personal information on a public thread - not a good idea.
If your father does not remember his Apple ID that he set up iCloud and Find My iPhone with, have him go to: FORGOT APPLE ID to retrieve the Apple ID.
Then follow the prompts to reset the password.
If he doesn't remember the answers to the Security Questions, contact Apple Support to have them reset:
ACCOUNT SECURITY CONTACT NUMBERS
Once you know the Apple ID and the password, you will be able to proceed.
Cheers,
GB

On startup Mac Pro I get a blue screen and a cursor on the upper left. The mouse cursor shows up independently. Is it likely a video card failure?

On startup Mac Pro I get a blue screen and a cursor on the upper left. The mouse cursor shows up independently. Is it likely a video card failure?

I managed to boot the computer and get the desktop to show. I now have a "repaired" computer. There are several problems that have cropped up. One is that I can only start up now in Safe Boot mode. Is there a way to turn it off? Also, I do not have a sound list, so I can't access anything requiring audio. Google Chrome only shows up as a white screen. Pictures that loaded before don't load in browsers, etc. Any suggestions? I figure I should reinstall Mac OS Lion for starts, maybe even do a mirror backup and reformat the drive. I think this drive has turned into scrambled eggs...what a headache!

HT3910 Once I register my MBP and create a user account, I get a gray screen and it does nothing.

Once I register my MBP and create a user account, I get a gray screen and it does nothing.

Reinstall OS X without erasing the drive
Do the following:
1. Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
2. Reinstall Snow Leopard
If the drive is OK then quit DU and return to the installer. Proceed with reinstalling OS X. Note that the Snow Leopard installer will not erase your drive or disturb your files. After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
Download and install the Combo Updater for the version you prefer from support.apple.com/downloads/.

My Mac keeps freezing at a gray screen, and wont take me to my desktop. How do i fix this? Ive tried shutting down and restarting a bunch of times

My mac keeps freezing at a gray screen and wont take me to my desktop. Ive tried restarting it, but it wont work. Its my fault, i shouldve done the IOS update! Someone please help

Grey Screen and spinning wheel at startup
http://support.apple.com/kb/PH11044
Repair Disk
Steps 2 through 8
http://support.apple.com/kb/PH5836
Reinstall OS X
http://support.apple.com/kb/PH10763?viewlocale=en_US

On I Mac can't get passed apple sign with spinning gear? Any suggestions?

On my I Mac I can't get passed the apple icon and a spinning gear under it? Any ideas?

You might try the following:
I would first reset the SMC:
Shut down and unplug the Mac.
Keep the Mac unplugged for at least fifteen seconds.
Plug the Mac back in and do not turn it back on for at least five seconds.
Press the power button to turn the Mac back on.
Then I would reset the PRAM by rebooting the iMac while simultaneously holding the Command-Option-P-R keys until the machine restarts a second time.
Hope this helps

5300 crashed and can't get passed welcome screen

I only bought the Nokia 5300 a couple of days ago but already it has crashed and now can't get passed the white Nokia welcome screen when I turn the phone on.
Admittedly, this did occur after I tried downloading an app and now fear this has permanantly damaged the phone.
Has this happened to anyone else or can anyone help?
Any help is much appreciated!!!

Take your phone to a Nokia care point. The next time be more carefull when you are going to install any application in your phone.
If this post was helpful, thank me by clicking the Kudos! star.
If you want to thank someone, just click on the blue star at the bottom of their post

HT2538 Mac can't get pass the ball

I done some up date in my G4 iBook and it froze and I when I turn on my laptop it has the ball spingin around and around with the streen grey and can't get pass that can some one hive me some help

Hi bobdj65,
Sorry to hear you are having trouble getting Facetime to work on your iMac.
The article below will explain how to work with Facetime and how to troubleshoot issues with it.
FaceTime for Mac: Troubleshooting FaceTime
Activating FaceTime for Mac
Use your Apple ID to register and use FaceTime. FaceTime registration validates your Apple ID and email address for use with FaceTime.
If you are unable to activate FaceTime, try the following:
Sign in to FaceTime for Mac using a valid Apple ID. After you validate the email address for use with FaceTime, other FaceTime users can connect to you using that email address. If you encounter issues registering or using an Apple ID account:
Ensure that you have an active Internet connection.
Verify that you are using a valid Apple ID at appleid.apple.com. You can also create an Apple ID or reset your password from this website.
Check that your email address is verified in FaceTime > Preferences.If FaceTime > Preferences shows your email status as "verifying," follow the instructions in the verification email that was sent to complete the process.
Toggle FaceTime off and on in FaceTime > Preferences.
This article gives specific instructions if you are having issues signing in with Facetime:
FaceTime, Game Center, Messages: Troubleshooting sign in issues
One more resource for you:
Apple - Support - FaceTime
I hope this information helps ....
- Judy

On my apple tav 3rd gen I can't get passed the terms and agreement screen with iCloud

On my 3rd generation Apple TV I can't get past the terms and agreement screen when trying to log into iCloud.

Try do some troubleshoots and read these articles on how to do it
http://support.apple.com/kb/HT3964
http://support.apple.com/kb/HT1379

When i turn my mac on i get the white screen and a progress bar that when finished shuts the computer down

i recently came back from holiday and tried to start up my laptop (that stayed at home, just shutdown but plugged in). when i turned it on, i got the apple white screen, a timer wheel and a progress bar that when it reached the end of the bar, it just shut the computer down again. i cannot get past this screen and the mac will not turn on. does anybody know how i can fix this please?

Your hard drive is dead and you'll need a new one. If you're the least bit handy, you can replace the drive yourself. You need to decide what capacity and speed you want out of a new drive.
I'm hoping that you had backup schemes in place? If not, there's a chance that, with a tool such as DiskWarrior, you MIGHT be able to grab some data from your dead/dying drive.
Clinton

My iMac freezes at start. I just get the gray screen and apple symbol.

I turned it off and on and then nothing. Just gray screen and spinning wheel. I also see the mouse pointer.

Reinstall OS X without erasing the drive
Do the following:
1. Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
2. Reinstall Snow Leopard
If the drive is OK then quit DU and return to the installer. Proceed with reinstalling OS X. Note that the Snow Leopard installer will not erase your drive or disturb your files. After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
Download and install the Combo Updater for the version you prefer from support.apple.com/downloads/.

While finalizing I get the blue screen and my laptop shuts down? HELP!

I pasted the diagnostic thing below but dont understand why I keep getting that blue screen and my computer to shut down on me. I have tried a couple of different brands of c.d.'s and can't figure it out. The computer is 2-3 months old I dont get it. Please help!
Microsoft Windows XP Professional Service Pack 2 (Build 2600)
Sony Corporation VGN-FJ290P
iTunes 6.0.4.2
CD Driver 2.0.4.3
CD Driver DLL 2.0.3.2
LowerFilters: dvd43llh (3.5.0.0), PxHelp20 (2.0.0.0),
UpperFilters: GEARAspiWDM (2.0.4.3),
Video Driver: Mobile Intel(R) 915GM/GMS,910GML Express Chipset Family\Intel(R) 915GM/GMS,910GML Express Chipset
FlashMedia\MSorMSProDevice, Bus Type SSA
IDE\DiskHTS541010G9SA00_______________________MBZOC60D, Bus Type ATA, Bus Address [0,0]
IDE\CdRomPIONEERDVD-RW__DVR-K16D________________1.00___, Bus Type ATA, Bus Address [0,0]
If you have multiple drives on the same IDE or SCSI bus, these drives may interfere with each other.
Some computers need an update to the ATA or IDE bus driver, or Intel chipset. If iTunes has problems recognizing CDs or hanging or crashing while importing or burning CDs, check the support site for the manufacturer of your computer or motherboard.
Current user is administrator.
E: PIONEER DVD-RW DVR-K16D, Rev 1.00
Audio CD in drive.
Found 19 songs on CD, playing time 76:13 on Audio CD.
Track 1, start time 00:02:00
Track 2, start time 04:01:65
Track 3, start time 08:02:08
Track 4, start time 11:43:11
Track 5, start time 15:43:55
Track 6, start time 22:23:05
Track 7, start time 25:45:55
Track 8, start time 29:38:08
Track 9, start time 33:28:34
Track 10, start time 37:56:60
Track 11, start time 42:25:28
Track 12, start time 45:26:27
Track 13, start time 49:08:66
Track 14, start time 54:05:27
Track 15, start time 57:58:62
Track 16, start time 60:52:58
Track 17, start time 64:56:31
Track 18, start time 68:26:42
Track 19, start time 73:01:53
Audio CD reading succeeded.
Get drive speed succeeded.
The drive CDR speeds are: 4 10 16 20 24.
The drive CDRW speeds are: 4.
The drive DVDR speeds are: 4 10 16 20 24 0.
The drive DVDRW speeds are: 4 10 16 20 24 0.
The last failed audio CD burn had error code -128(0xffffff80). It happened on drive E: PIONEER DVD-RW DVR-K16D on -128(0xffffff80) media at speed 0X.

I recently purchased Norton stuff and loaded it but dont know how to do all that stuff you said to do.
okay.
was that Norton Internet Security 2006? if so, right-click on the yellow ticky-Norton thing down in your task bar, and select "Norton Protection Center". click the LiveUpdate button. install everything it says is available at LiveUpdate. restart the PC if it asks you to.
open Norton Protection Center again. click on "Norton AntiVirus". click on "Scans". click on "Run full system scan".
once that's finished, and you've dealt to everything that shows up, do a spyware scan. if you don't have an antispyware program, download and install the free trial version of Ewido, and scan your PC with that.
ewido anti-malware download
once that's finished, and you've dealt to anything that shows up, go to the Symantec website (they make your Norton), and run one of their online virus scans. they take an eternity, so you may want to do that overnight:
Symantec Security Check
to do a disk cleanup, go "start > all programs > accessories > system tools > disk cleanup"
to run chkdsk (that's a disk checking/repair utility in Windows), close all active programs, go into My Computer, right-click on your hard drive, select "properties", click on the "tools" tab, and click the "check now" button.
to do a disk defrag, go "start > all programs > accessories > system tools > disk defragmenter"
love, b

My Mac can't get passed gray screen, and I cannot boot from cd. Help!

Similar Messages

Maybe you are looking for