My Mac is a 21.5-inch Late 2009 with a 1 TB Seagate HD that must be replaced, according to Apple support, but they denied me that right because the serial is not part of the replacement program: any suggestions to get a plausible solution to this problem?

My Mac is a 21.5-inch Late 2009 with a 1 TB Seagate HD that must be replaced, according to Apple support Panama, but they denied me that right because the serial is not part of the replacement program: any suggestions to get a plausible solution to this problem?
I would want to know what are the criteria used by the people al espresslane support to deny the opportunity presented by the replacement program, given the situation that these 1 TB Seagate HD´s have had problems and certainly not only in the batch they accepted, but probable in other batches too.
The second question is about the powerpc support that is lost when updating from Snow Leopard to Lion X: I can not read my medical application UPTODATE.
I hope that there wil be some kind of support to help me solve that problem, this is my first petition actually.
Now, I do not have access to my yahoo email, intermitent access to Apple home page, unpredictable access to Apple store and no access to iCloud in my iMac: when I try to access these web sites, the blue web address bar is interrupted and never goes to the end, no filling up the whole bar.
I do not know what is the first problem, the Seagate HD or the Lion X, but my life is becoming a miserable one, not having the opportunity to enter in the raplacement program, losing the powerpc support because of the updating to Lion X, the necessity to buy Lion X again because it used to appear as a paid program, but not anymore, and finally having no access to my yahoo email, Apple home website and Apple store and no access at all to the iCloud: I am done.
Chao, Elías.

You can have Apple or a competent service shop replace the internal HD for a fee, unless you have AppleCare and the iMac is within its warranty period in which case it will cost nothing. If you must pay the cost will be approximately $350 US.
PowerPC support is gone with Lion. You can install or retain Snow Leopard on another partition, and boot Snow Leopard as necessary.
The inability to load web pages is a different problem, unless it is related to your failing hard disk.

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