My Macbook Air 2011 got a white screen and a folder with a question mark. I tried to press option+r and try to install the OS X Lion but it didn't show the disk Macintosh Hd

My Macbook Air 2011 got a white screen and a folder with a question mark. I tried to press option+r and try to install the OS X Lion but it didn't show the disk Macintosh Hd

You are using Snow Leopard so you have no OPTION+R shortcut. You need to boot the computer from your Snow Leopard DVD or USB flash drive.
Reinstall OS X without erasing the drive
1. Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
2. Reinstall Snow Leopard
If the drive is OK then quit DU and return to the installer.  Proceed with reinstalling OS X.  Note that the Snow Leopard installer will not erase your drive or disturb your files.  After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
Download and install Mac OS X 10.6.8 Update Combo v1.1.

Similar Messages

  • I was just using macbook normally when it  got hanged. Nothing worked so i restarted. A white screen then came up with a 'question mark in a folder' sign blinking. Nothing's working. Please help!!

    I was just using macbook normally when it  got hanged. Nothing worked so i restarted. A white screen then came up with a 'question mark in a folder' sign blinking repeatedly. Nothing's working. Please help!!

    Look for a solution here:
    https://discussions.apple.com/docs/DOC-5281
    Ciao.

  • HT1310 when i starst my mac i get a flashing folder with a question mark. i tried rebooting and holding the option button then i get 2 boxes, one with a refresh arrow and one with a forward arrow neither of them seem to do anything. now what

    when i starst my mac i get a flashing folder with a question mark. i tried rebooting and holding the option button then i get 2 boxes, one with a refresh arrow and one with a forward arrow neither of them seem to do anything. now what

    Here is an article that describes what it is supposed to do:
    Startup Manager: How to select a startup volume
    If no Volumes are shown, it is telling you there are no potentailly bootable Volumes attached. That means your boot drive has died or the bootable image on it is unrecognizable.
    What Mac Pro ? by year, GHz, number of processors, screen size?
    What Mac OS X ?

  • When I turn on my macbook pro, the white screen displays a file with a question mark in the middle. What does this mean?

    Suddenly, my macbook pro has experienced problems. When I turn on my computer, the white screen displays a flashing file folder icon with a quesrion mark in the middle. Has my hard drive burnt out? Thank you in advance for any helpful suggestions..

    It means your computer is search for a start up volume.  You need to reboot into recovery mode and attempt to repair your disk.  To do this restart the computer and hold the keys:
    <command> + r
    Then open Disk utility.
    http://support.apple.com/kb/ts1417

  • Laptop turns on but has a folder with a question mark in the middle

    for the last month or so my computer has been acting weird. when i turnd it on one morning it wouldent load it just kept the apple sign logo on the screen then it would change too the circle with a line though it sign.
    now the logo doesnt even show up and a folder with a question mark on it is shown. is there a way to fix this problum and if so estimated how much...

    Hi wizy;
    It sounds like either your disk or the directories on your disk have been slowly going bad.
    Do you have a backup?
    The question mark indicates that your Mac is not able to find a system to boot from. I would suggest that you boot form the install media for your Mac and repair the disk with Disk Utility. Let us know the results of that and we can go from there.
    Allan

  • Can I retrieve files off my MacBook Air that has crashed (White screen flashing folder)?

    Besides a few freezes here and there, my MacBook Air has worked fine. However when I opened it the other day, It wouldn't power on. I pressed the power button a few times, and it finally powered on with a completely white screen. I powered it off and on a few times but nothing changed. I figured if I let the battery die, maybe it would work when I charged it again. I left the screen open, but after 10 min, a flashing folder with a question mark popped up, And it's been flashing ever sense. I took it to apple, they said it was a software issue. They plugged it into a g-drive to reinstall, along with other cords and got their apple account up, although none of my information showed up. They said the Mac forgot its software, and nothing of mine would show. They said I have to replace the lap top and gave me prices/options. I never got my question fully answered on if I can retrieve my photos, notes, garage band, music, etc. I left apple with out any trade. Does anyone know of any way I can get my pictures, music, voice memos, and notes, back? I'm desperate and have lots of important stuff that I can't access. I'm also losing work not having access to my computer. But I'm not trading it in until I try/or know there is no way to get my stuff back. I will pay anything to get my stuff back! I honestly would rather have my stuff then the computer. And just get a new one. Any advice will help. Thanks!

    a flashing folder with a question mark popped up,
    Can mean that your Mac can't find a system folder to boot from.
    Try restarting while holding down the Option key. That should prompt the Startup Manager window where you can select the startup disk and restart.
    Startup Manager: How to select a startup volume
    If the disk is not available, then it's failing or has failed.
    If you did not backup your important files, an alternative would be data recovery but it's expensive.
    One suggestion > Data Recovery by DriveSavers

  • Restarted my MacBook Air, just have a white screen with apple . Will not start up

    Restarted my MacBook Air, just have a white screen with apple . Will not start

    What version MacBook Air do you have?  Usually identified by the year you bought it, i.e. mid-year 2012, 2011, etc.  Also, what OSX are you running?  (please provide OSX ver number, i.e. 10.8.2 for latest Mountain Lion, etc.)
    Not sure I can help you directly but for others to lend a hand, they'll need to know this information to make a sound suggestion.  I see you're new to posting here so this will help you in the future.
    Good luck.

  • Hey ppl,my macbook is not booting and by that i mean u can hear the audio wave when its starting up,the screen goes white and then after a while there's a folder with a question mark in the middle of the screen...anyone,any ideea?!?

    Hey ppl,my macbook is not booting and by that i mean u can hear the audio wave when its starting up,the screen goes white and then after a while there's a folder with a question mark in the middle of the screen...anyone,any ideea?!?Regards.

    That folder with the question mark icon means that the MacBook can't find the boot directory. That can either mean it can't find the hard drive or the hard drive data is somehow corrupted.
    Put your install DVD into the drive and reboot. As soon as you hear the boot chime, hold down the "c" key on your keyboard (or the Option key until the Install Disk shows up). That will force your MacBook to boot from the optical drive.
    Once it has finished booting and you are at the Install screen launch Disk Utility from the Utilities menu. Is your Hard Drive in the list on the left?
    If it is then select the First Aid Tab run Repair Disk and if that repairs any problems run it again until the green OK appears and then run Repair Permissions.
    If your hard drive isn’t recognized in Disk Utility then your hard drive is probably dead.

  • MacBook Pro won't boot at start.  I get a white screen with a blinking folder with a question mark in the middle. Any ideas?

    MacBook Pro won't boot at start.  I get a white screen with a blinking folder with a question mark in the middle. Any ideas?

    Read this article...
    http://support.apple.com/kb/TS1440?viewlocale=en_US&locale=en_US

  • When I went to turn the desktop on, the start up sound came on.  Then the screen was white with an icon flashing. The icon is a file folder with a question mark on it.  I cannot get it to fully turn on.  HELP

    When I went to turn the desktop on, the start up sound came on.  Then the screen was white with an icon flashing. The icon is a file folder with a question mark on it.  I cannot get it to fully turn on.  HELP

    Run a disk repair tool on the hard disk or install a new OS.
    (59898)

  • My MacBook Pro won't start - it just displays a grey screen with flashing icon of a folder with a question mark in the middle. Help.

    It started while I was using Adobe InDesign, and that program froze, then crashed. When I tried to reopen the program, the error message I received was simply "Error: 16".
    I tried to take a screen shot of the error message for reference, and it gave me a message saying I couldn't because I didn't have access to the files where it would normally store the shot.
    Attached to my computer at the time was my Seagate Free Agent Go-Flex for Mac backup drive.
    So, I closed any open applications, and restarted my computer. But it wouldn't restart. It only displays a grey screen with a flashing icon in the middle of a folder with a question mark on it.
    I have no idea what happened - I wasn't using the machine any differently than usual, and it only had a few basic applicaitons open in addition to InDesign (like Preview, Text Edit, Microsoft Word, iCal).
    I have MacKeeper on my MacBook, and I keep it clean.
    Does anyone out there know what this flashing icon indicates, and if there is anything I can try on my own to fix it?
    Thanks.

    ali har wrote:
    It started while I was using Adobe InDesign, and that program froze, then crashed. When I tried to reopen the program, the error message I received was simply "Error: 16".
    I tried to take a screen shot of the error message for reference, and it gave me a message saying I couldn't because I didn't have access to the files where it would normally store the shot.
    For the Error: 16
    http://kb2.adobe.com/cps/827/cpsid_82744.html
    Seems a uninstall and reinstall of CS is in order.
    Attached to my computer at the time was my Seagate Free Agent Go-Flex for Mac backup drive.
    May or may not be a contributing factor,  may have kicked in at a wrong time or running root code.
    So, I closed any open applications, and restarted my computer. But it wouldn't restart. It only displays a grey screen with a flashing icon in the middle of a folder with a question mark on it.
    Computer can't find a bootable volume.
    https://support.apple.com/kb/TS2570
    I have MacKeeper on my MacBook, and I keep it clean.
    Well that explains it, MacKeeper is almost malware.
    http://applehelpwriter.com/2011/09/21/how-to-uninstall-mackeeper-malware/
    Search the forums here for "MacKeeper" they will tell the whole story, crapware.
    Disconnect all drives, follow the "Grey Screen" instructions and hold Shift key down while booting, if you get into OS X , immediatly backup your files to another drive and disconnect.
    In my opinion you should first check to make sure you have a backup of your data, then just erase the entire internal drive (hold c boot off the 10.6 disk, use Disk Utility), reinstall OS X, same user name, update to 10.6.8, c boot off the 10.6 and Repair Disk (to fix a update error) install your programs and finally return files from backup into the same main user folders like before (Music, Docs, Pictures etc.)
    A pain it is, but you've hosed your system and in the process you might as well rebuild everything and have a fast machine again. So happens to clear MacKrapper, uninstall CS5 and any other junk in your system at the same time. Fresh, clean, lean and mean.
    Learn to Carbon Copy Cloner to a external drive that new pristine boot drive, you can hold the option key and boot from it (even update it), which is a real bacon saver when something like this happens.  Also it's free to use, donations accepted.
    http://www.bombich.com/
    Note: if anything above I've mentioned is too complicated or your not sure, seek the services of a local computer specialist.

  • My laptop seemed to be frozen and I could not shut down from the menu. I held the power button for a long time and finally it shut off. When I started it again it turned on to show a black screen with an icon of a file folder with a question mark inside

    Any idea what a blank screen with a flashing folder with a question mark inside of it means???

    Ambinder55,
    it means that the forced shutdown corrupted some portion of the internal disk’s filesystem. Which version of OS X is installed on your MacBook Pro?

  • I had to restart my iMac and when it came back on the screen shows a file folder with a question mark. What should I do?

    I had to restart my iMac and when it came back on the screen shows a file folder with a question mark. What should I do?

    Did you move any system files? It's looking for the system folder. You can startup from the system CD by inserting the CD and restarting the computer and at the same time hold down the C key. The computer will boot from the CD. At that point run the disk utility and check your hard-drive. It the problem persists then do a fresh clean install of the system folder and that should help you get back on track.
    Good Luck.

  • TS1812 Hi Everyone, I have tried all the solutions mentioned by apple and still have a white screen with a blinking file folder with a question mark in the center, anyone have any ideas or experienced this?

    Hi Everyone, I have tried all the solutions mentioned by apple and still have a white screen with a blinking file folder with a question mark in the center, anyone have any ideas or experienced this?

    Nooo or you would use OS X Recovery Mode: Disk Utilty and then Startup Disk.
    Mac OS X & Mountain Lion Community
    https://discussions.apple.com/community/mac_os
    https://discussions.apple.com/community/mac_os/os_x_mountain_lion?view=discussio ns
    Recovery Mode
    http://support.apple.com/kb/HT4718
    ExpressLane
    https://expresslane.apple.com/
    Mac OS X Help
    http://www.apple.com/support/macbasics/
    Isolating Issues in Mac OS
    http://support.apple.com/kb/TS1388
    https://www.apple.com/support/osx/
    https://www.apple.com/support/quickassist/
    http://www.apple.com/support/mac101/help/
    http://www.apple.com/support/mac101/tour/
    Get Help with your Product
    http://docs.info.apple.com/article.html?artnum=304725

  • My MacBook screen is displaying a pic of a folder with a question mark on it. Tried rebooting but still comes up the same. Anyone know what to do?

    My MacBook screen is displaying a blank screen with a  folder with a question mark on it. Can't get it to respond. Tried rebooting and folder with question mark comes back up. Does anyone know what to do? Thanks.

    Question (?) Mark, Blinking Folder, or Gray Screen at Startup
    These are related but not identical issues. Their causes are outlined in Intel-based Mac- Startup sequence and error codes, symbols. Solutions may be found in:
    A flashing question mark appears when you start your Mac
    Mac OS X- Gray screen appears during startup
    In most cases the problems may be caused by:
    Problem with the computer's PRAM - See Resetting your Mac's PRAM and NVRAM.
    Boot drive's directory has been corrupted - Repair with Disk Utility.
    Critical system files are damaged or deleted - Reinstall OS X.
    The disk drive is physically non-functional - Replace the hard drive.
    Repair the Hard Drive and Permissions
    Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
    If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
    The main difference if you are using Lion or Mountain Lion is that you must first boot from the Recovery HD:
    Boot From The Recovery HD:
    Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
    Reinstall Snow Leopard Without Erasing The drive
    1. Repair the Hard Drive and Permissions
    Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
    If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
    2. Reinstall Snow Leopard
    If the drive is OK then quit DU and return to the installer.  Proceed with reinstalling OS X.  Note that the Snow Leopard installer will not erase your drive or disturb your files.  After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
    Download and install Mac OS X 10.6.8 Update Combo v1.1.
    Reinstalling Lion/Mountain Lion Without Erasing The Drive
    Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
    Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
    When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.
    Reinstall Lion/Mountain Lion: Select Reinstall Lion/Mountain Lion and click on the Continue button.
    Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.

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