My macbook (aluminum 13inch) shuts down unexpectedly when battery 45%

hello there,
my macbook 13inch-aluminum, 2 years old, shuts down unexpectedly when battery state is at about 45% and when an external hard drive (western digital passport 160gb) is connected, or an iphone on a usb port. This occurs only when my mac is running on battery power. I suppose same thing will happen with any other usb device connected. Last time the same thing happened, i did not have any usb device connected onto my laptop.
My battery details are
Charge Information:
Charge remaining (mAh): 2377
Fully charged: No
Charging: Yes
Full charge capacity (mAh): 3234
Health Information:
Cycle count: 276
Condition: Normal
Battery Installed: Yes
Amperage (mA): 376
Voltage (mV): 12249
I tried to reset my SMC settings as well, but this did not help. Any thoughts please?

Your full charge capacity is about 75% of what it should be, even though your cycle count is comparatively low. If you still have AppleCare, you ought to be able to convince them on the phone or at your local Genius Bar that you have a defective battery, because your capacity should be much higher at that number of cycles.
If you do not have AppleCare, you will probably have to pay for replacement.

Similar Messages

  • Black Macbook (Late 2006) shuts down unexpectedly when plugged in!

    I have been having trouble with my Macbook shutting down unexpectedly for the past two weeks and got it checked out and it turned out it was the battery that needed replacement. So I'm using it without the battery but connected to the Magsafe adapter while my new battery gets mailed to me but suddenly it shuts down anyways! What could it be?

    Hello Brine,
    And welcome to Apple Discussions!
    According to the Apple support document below, just bumping the A/C adaptor could cause the Macbook to disconnect and shutdown. Are you positive that this isn't happening?
    http://support.apple.com/kb/HT2332?viewlocale=en_US
    Otherwise, you may just have to wait and see if the issue persists when the new battery arrives.
    B-rock

  • My macbook pro shuts down unexpectedly when battery gets to 20% and is not plugged in

    Why does my macbook pro keep shutting down when it gets to 20% without warning?
    here is my battery information:
    Battery Information:
      Model Information:
      Serial Number:          SMP-ASMB014-3774-64a
      Manufacturer:          SMP
      Device name:          ASMB014
      Pack Lot Code:          0002
      PCB Lot Code:          0000
      Firmware Version:          0110
      Hardware Revision:          0500
      Cell Revision:          0102
      Charge Information:
      Charge remaining (mAh):          3395
      Fully charged:          No
      Charging:          No
      Full charge capacity (mAh):          3677
      Health Information:
      Cycle count:          1148
      Condition:          Fair
      Battery Installed:          Yes
      Amperage (mA):          385
      Voltage (mV):          12442
    System Power Settings:
      AC Power:
      System Sleep Timer (Minutes):          10
      Disk Sleep Timer (Minutes):          10
      Display Sleep Timer (Minutes):          5
      Automatic Restart On Power Loss:          No
      Wake On AC Change:          No
      Wake On Clamshell Open:          Yes
      Wake On LAN:          Yes
      Display Sleep Uses Dim:          Yes
      Battery Power:
      System Sleep Timer (Minutes):          10
      Disk Sleep Timer (Minutes):          10
      Display Sleep Timer (Minutes):          2
      Wake On AC Change:          No
      Wake On Clamshell Open:          Yes
      Display Sleep Uses Dim:          Yes
      Reduce Brightness:          Yes
    Hardware Configuration:
      UPS Installed:          No
    AC Charger Information:
      Connected:          Yes
      Charging:          No
    WHAT DOES IT ALL MEAN??

    That many cycles is amazing service. A battery that consistently shuts down at about the same charge level percentage every time probably has a bad cell (that info came form an Apple technician) and needs to be replaced.
    It's given you far longer service than many of us get, and may be a new record around here for cycle count!

  • Macbook shuts down unexpectedly when battery reaches 20% and unplugged

    I noticed this behavior after installing the Bonjour Update 2010-001 (version 1.0) and the Remote desktop client update (version 3.3.2) last night. Upon reaching 20% of battery capacity, the macbook shuts down, and will not restart until it is plugged in. There is no warning, it just turns off.
    Does anyone know what's going on?
    Message was edited by: incomethax

    Wow! I recently had this same EXACT problem and called Apple Care about it last week and said that they cannot do anything about it since my battery cycle is too high ( only 315) ! MacBook is the same model as yours. I finally brought mine in today at a local genius bar (Otay Ranch) and they replaced the battery even though My Mac's just a little over a month its 1 year warranty. I will now calibrate this battery and see if the same problem persists. When I called about this problem, the Apple Care rep says that he has never seen this problem before but now I just saw this and glad that I wasn't the only one, maybe its a faulty design on the first generation Unibody with removable batteries (Late 2008)

  • What do I do when my macbook pro just shuts down and when I plug my charger in, it faintly blinks green and yellow and doesnt charge?

    what do I do when my macbook pro just shuts down and when I plug my charger in, it faintly blinks green and yellow and doesnt charge?

    Hi aaliyafrommarkham,
    In order to troubleshoot this, I would recommend that you start with an SMC reset. Information on this procedure can be found here:
    Intel-based Macs: Resetting the System Management Controller (SMC)
    http://support.apple.com/kb/HT3964
    Thanks for coming to the Apple Support Communities!
    Cheers,
    Braden

  • MBP shuts down unexpectedly when on battery

    Today my MBP shuts down unexpectedly when on battery. It started at about 50%. I seems to happen if I don't a thing for a short while when I read something or so. I most of the time when using mu MBP have it on the net cord but today I wanted to work the battery.
    Does anyone know what it could be? I have searched in the forum but the answers hasn't been satisfying. I find it weird that I have to use the keyboard or the track pad to keep going.

    Not sure what the cause is but you can try resetting the SMC.
    Intel-based Macs: Resetting the System Management Controller (SMC)
    See: 
    Resetting the System Management Controller (SMC) - Battery information

  • Macbook Pro random shut down whilst using battery

    My Macbook Pro randomly shuts down whilst using battery power even though their is plenty of charge in the battery.
    Any ideas??

    does it do it when plugged in?
    Also it sounds that there's a power failure and causing it to shutdown, I would get it serviced asap, the battery connector might be faulty.

  • MacBook shuts down unexpectedly when the MagSafe is touched or removed

    Hi, I got my new MacBook during November of 2009 but two weeks ago it started shutting down by itself once I touch the magsafe of the macbook or remove the magsafe. All it needs is a simple touch and it shuts down. When it does shut down, the light indicator doesn't come on anymore. I have to keep removing the magsafe, and plugging it back in like 20 times until it starts charging again. So now I just let it fully charge every time I use it since any sudden movement will cause it to shut down. I will be making an appointment next week at the apple store because I had no time to go these past 2 weeks. I never dropped it and take good care of it. I am just wondering what might be the cause of this? I hope they do not take weeks to fix the mac since I have a lot of homework to do... Thanks!

    Anything is possible, but a firmware issue is not very probable.
    Did Apple troubleshoot and repair your Mac? It's not the iBook as listed in your profile is it?
    If Apple recently did the repairs and the problem persist then you should contact them, as they are obligated to fix it.
    Did they for sure rule out the Magsafe adapter?
    Which board did they replace? The logic board or just the DC board? Or both?

  • MacBook Pro (W8638) shuts down unexpectedly in both Safari & Firefox

    My 2006 MBP has worked well. The machine model is MacBookPro 1,2; 2.16GHz, Family name: A1151, screen size 17 inch, Memory DDR2-S-667 running OS 10.6.8 Snow Leopard.
    Two weeks ago it started shutting down unexpectedly. In three of the first four unexpected shutdowns I had 8-10 windows open. In three unexpected shutdowns since then I had 4-7 windows open. Most times in Safari, a couple of times when running Firefox concurrently or Firefox separately.
    I've read several posts about possible battery problems. I'm on my third battery since late 2006 - which seems very fair given the amount of usage. The current battery appears to be working fine: "Charge Remaining" is 596, "Fully Charged," yes' "Capacity" 596; "Cycle Count" 211; "Voltage" 12488. "AC Charger" info: ID 0X0100, wattage 85. (As an aside, I'm on my fourth charger. Each failure was a due to a break in the plastic housing where the power cord connects.
    It is important to note that the battery, on each of the shutdowns, was 75% - 100% full.
    As recommended from several responsders within the Apple Support Community, I downloaded MBP SMC Firmware Update 1.5 and, I think, uploaded it to my hard drive. I say "I think" because the downloaded folder had nine icons. The one I clicked on did in fact upload to my MBP successfully - or so I thought. I've had several unexpected shutdowns since then (4) so I may have down the upload incorrectly or there may be something else wrong with the MBP. Don't know if this is helpful: I just checked "Applications" and the only firmware update I could find is under "Utilities" and it shows "MacBook Pro EFI Firmware Update.app" installed November 14, 2006. I've re-downloaded SMC Firmware Update 1.5 if that's an appropriate solution and will install 1.5 if someone would kindly advise on which of the nine icons to install.
    Many thanks, Bret

    Kappy, thanks for your help. I decided not to install MBP Firmware update 1.5 because it appears to be a fan fix for newer MBPs than my 2006.
    My takeaway from your recommendation is that I shouldn't open as many windows as I have done in the past. I searched Activity Monitor and read the Support docs explanations. Also checked Console Logs (in Library/Crash Reporter) but I have no idea how to interpret on how to use that data. So I'll stick with the "fewer open windows is better" approach.
    Thor

  • Mbp shuts down unexpectedly when remove the thunderbolt cable

    Today when I turn on my thunderbolt display connected to my macbook pro, it was not fitting, so I forced insertion and then nothing happened, so when I removed the T-bolt cable my macbook pro shuts down unexpectedly.
    so I think I may have damaged or something in the socket
    can someone help me please? thank you!

    Not sure what the cause is but you can try resetting the SMC.
    Intel-based Macs: Resetting the System Management Controller (SMC)
    See: 
    Resetting the System Management Controller (SMC) - Battery information

  • Windows 7 shuts down unexpectedly when I close my lid

    I recently installed Windows 7 Professional x86, and recently when I close my lid my computer instead of going to sleep, which is what the power setting is set to, it shuts down. When I open my computer, I have to turn my computer on and when Windows loads, I get the 'Windows shut down unexpectedly' window. Has anyone heard of this happening or has had it happen to them or knows how to fix it?

    Didn't find anything in the Action Center. But did find similar events that match the times in the Event View that said the following:
    'The system has rebooted without cleanly shutting down first. This error
    could be caused if the system stopped responding, crashed, or lost power
    unexpectedly.'
    They all has the source as being Kernel-Power, Event ID of 41, and Task Category of (63). Searched Microsoft's website and it didn't return any results. Despite this, it hasn't happened since I originally posted this. Hopefully it doesn't start doing it again. Although one thing I remember it saying on the 'Windows has experienced an unexpected shutdown' window was something about a blue screen. But I never saw one. And I don't know what would even cause this to happen cause I never had this problem when I had Windows XP Pro on my Mac.

  • ITunes shuts down unexpectedly when someone tries to access my shared music

    I recently started having the problem of iTunes shutting down immediately when someone on another computer enters the password i have on my shared music and then try to access it. the message i receive on my computer is "The application iTunes shut down unexpectedly." i tried having other users try to access it and same result every time. is there something i can do to fix this or does anyone know what could be wrong?

    Hello there, kshore11.
    The following Knowledge Base article provides some good pointers for troubleshooting the issue you're having:
    OS X Mavericks: If an app freezes or quits unexpectedly
    http://support.apple.com/kb/PH13975
    If you still want to report a problem with the download then this article provides the instructions for that:
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
    http://support.apple.com/kb/ht1933
    Thanks for reaching out to Apple Support Communities.
    Cheers,
    Pedro.

  • Macbook pro is shutting down unexpectedly

    Can anybody help me?
    Macbook pro mid 2010 , 15' , 4gb RAM, 500HD
    That's the message , everytime it shuts down unexpectly,
    Interval Since Last Panic Report:  4184 sec
    Panics Since Last Report:          1
    Anonymous UUID:                    A751A3F5-B32B-F253-F19A-7E117675B6C8
    Fri Jun  7 19:56:46 2013
    panic(cpu 0 caller 0xffffff7fa0019f1a): "GPU Panic: [<None>] 5 3 7f 0 0 0 0 3 : NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0x0a2910de 0x00100000 0x00000000, BAR0 0xd2000000 0xffffff809a8e9000 0x0a5480a2, D0, P3/4\n"@/SourceCache/AppleGraphicsControl/AppleGraphicsControl-3.4.5/src/AppleM uxControl/kext/GPUPanic.cpp:127
    Backtrace (CPU 0), Frame : Return Address
    0xffffff8099d1b710 : 0xffffff801de1d626
    0xffffff8099d1b780 : 0xffffff7fa0019f1a
    0xffffff8099d1b850 : 0xffffff7f9e612f1e
    0xffffff8099d1b910 : 0xffffff7f9e6e712d
    0xffffff8099d1b950 : 0xffffff7f9e6e718e
    0xffffff8099d1b9c0 : 0xffffff7f9e9aded0
    0xffffff8099d1baf0 : 0xffffff7f9e70fa75
    0xffffff8099d1bb10 : 0xffffff7f9e619d50
    0xffffff8099d1bbc0 : 0xffffff7f9e6177d0
    0xffffff8099d1bdc0 : 0xffffff7f9e618845
    0xffffff8099d1bea0 : 0xffffff7f9e5b40a4
    0xffffff8099d1bef0 : 0xffffff7f9ffdd0df
    0xffffff8099d1bf40 : 0xffffff7f9ffdc1e7
    0xffffff8099d1bf60 : 0xffffff801de3e25e
    0xffffff8099d1bfb0 : 0xffffff801deb3137
          Kernel Extensions in backtrace:
             com.apple.driver.AppleMuxControl(3.4.5)[49FEF732-D7A3-327B-A7AA-6AC5A6E3DCFF]@0 xffffff7fa000c000->0xffffff7fa001efff
                dependency: com.apple.driver.AppleBacklightExpert(1.0.4)[1D0BB11E-7D71-34CF-ACC3-57DF01CADA 08]@0xffffff7fa0007000
                dependency: com.apple.iokit.IOPCIFamily(2.7.3)[1D668879-BEF8-3C58-ABFE-FAC6B3E9A292]@0xffff ff7f9e45c000
                dependency: com.apple.driver.AppleGraphicsControl(3.4.5)[4A2C8548-7EF1-38A9-8817-E8CB34B8DC A6]@0xffffff7f9fff3000
                dependency: com.apple.iokit.IOACPIFamily(1.4)[A35915E8-C1B0-3C0F-81DF-5515BC9002FC]@0xfffff f7f9e3e8000
                dependency: com.apple.iokit.IONDRVSupport(2.3.7)[6C8CFC18-75F0-3DEF-86C7-CEB2C1FD6BB1]@0xff ffff7f9e59d000
                dependency: com.apple.iokit.IOGraphicsFamily(2.3.7)[990D1A42-DF16-3AB9-ABC1-6A88AC142244]@0 xffffff7f9e55a000
             com.apple.NVDAResman(8.1.2)[96AE69DE-8A37-39D0-B2D3-D8446A6AA670]@0xffffff7f9e5 b1000->0xffffff7f9e856fff
                dependency: com.apple.iokit.IOPCIFamily(2.7.3)[1D668879-BEF8-3C58-ABFE-FAC6B3E9A292]@0xffff ff7f9e45c000
                dependency: com.apple.iokit.IONDRVSupport(2.3.7)[6C8CFC18-75F0-3DEF-86C7-CEB2C1FD6BB1]@0xff ffff7f9e59d000
                dependency: com.apple.iokit.IOGraphicsFamily(2.3.7)[990D1A42-DF16-3AB9-ABC1-6A88AC142244]@0 xffffff7f9e55a000
             com.apple.nvidia.nv50hal(8.1.2)[988EAF3A-3318-3787-8A5A-844830FA1522]@0xffffff7 f9e862000->0xffffff7f9eb36fff
                dependency: com.apple.NVDAResman(8.1.2)[96AE69DE-8A37-39D0-B2D3-D8446A6AA670]@0xffffff7f9e5 b1000
                dependency: com.apple.iokit.IOPCIFamily(2.7.3)[1D668879-BEF8-3C58-ABFE-FAC6B3E9A292]@0xffff ff7f9e45c000
             com.apple.driver.AGPM(100.12.87)[A7004F02-7D39-3398-8BD3-729DCC404E5F]@0xffffff 7f9ffdb000->0xffffff7f9ffeafff
                dependency: com.apple.iokit.IOPCIFamily(2.7.3)[1D668879-BEF8-3C58-ABFE-FAC6B3E9A292]@0xffff ff7f9e45c000
                dependency: com.apple.driver.IOPlatformPluginFamily(5.3.0d51)[2C131EAF-F74C-39D1-A702-A499B 39C293C]@0xffffff7f9ef46000
                dependency: com.apple.iokit.IONDRVSupport(2.3.7)[6C8CFC18-75F0-3DEF-86C7-CEB2C1FD6BB1]@0xff ffff7f9e59d000
                dependency: com.apple.iokit.IOGraphicsFamily(2.3.7)[990D1A42-DF16-3AB9-ABC1-6A88AC142244]@0 xffffff7f9e55a000
    BSD process name corresponding to current thread: kernel_task
    Mac OS version:
    12E55
    Kernel version:
    Darwin Kernel Version 12.4.0: Wed May  1 17:57:12 PDT 2013; root:xnu-2050.24.15~1/RELEASE_X86_64
    Kernel UUID: 896CB1E3-AB79-3DF1-B595-549DFFDF3D36
    Kernel slide:     0x000000001dc00000
    Kernel text base: 0xffffff801de00000
    System model name: MacBookPro6,2 (Mac-F22586C8)
    System uptime in nanoseconds: 95420898088
    last loaded kext at 27670674230: com.apple.driver.AudioAUUC          1.60 (addr 0xffffff7f9f7e2000, size 32768)
    loaded kexts:
    com.apple.driver.AudioAUUC          1.60
    com.apple.driver.AppleHWSensor          1.9.5d0
    com.apple.driver.AGPM          100.12.87
    com.apple.driver.AppleTyMCEDriver          1.0.2d2
    com.apple.iokit.IOBluetoothSerialManager          4.1.4f2
    com.apple.filesystems.autofs          3.0
    com.apple.driver.AppleMikeyHIDDriver          122
    com.apple.driver.AppleHDAHardwareConfigDriver          2.3.7fc4
    com.apple.driver.AppleHDA          2.3.7fc4
    com.apple.GeForce          8.1.2
    com.apple.driver.AppleUpstreamUserClient          3.5.10
    com.apple.iokit.IOUserEthernet          1.0.0d1
    com.apple.Dont_Steal_Mac_OS_X          7.0.0
    com.apple.driver.AppleMikeyDriver          2.3.7fc4
    com.apple.iokit.IOBluetoothUSBDFU          4.1.4f2
    com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport          4.1.4f2
    com.apple.nvidia.NVDAStartup          8.1.2
    com.apple.driver.AppleSMCLMU          2.0.3d0
    com.apple.driver.ApplePolicyControl          3.4.5
    com.apple.driver.ACPI_SMC_PlatformPlugin          1.0.0
    com.apple.driver.SMCMotionSensor          3.0.3d1
    com.apple.driver.AppleIntelHDGraphics          8.1.2
    com.apple.driver.AppleIntelHDGraphicsFB          8.1.2
    com.apple.driver.AppleSMCPDRC          1.0.0
    com.apple.driver.AppleLPC          1.6.0
    com.apple.driver.AppleMuxControl          3.4.5
    com.apple.driver.AppleBacklight          170.2.5
    com.apple.driver.AppleMCCSControl          1.1.11
    com.apple.driver.AppleUSBTCButtons          237.1
    com.apple.driver.AppleUSBCardReader          3.1.7
    com.apple.driver.AppleUSBTCKeyEventDriver          237.1
    com.apple.driver.AppleUSBTCKeyboard          237.1
    com.apple.driver.AppleIRController          320.15
    com.apple.driver.AppleFileSystemDriver          3.0.1
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1
    com.apple.BootCache          34
    com.apple.iokit.SCSITaskUserClient          3.5.5
    com.apple.driver.XsanFilter          404
    com.apple.iokit.IOAHCIBlockStorage          2.3.1
    com.apple.driver.AppleUSBHub          5.5.5
    com.apple.driver.AppleFWOHCI          4.9.6
    com.apple.iokit.AppleBCM5701Ethernet          3.6.1b4
    com.apple.driver.AirPort.Brcm4331          615.20.17
    com.apple.driver.AppleAHCIPort          2.5.2
    com.apple.driver.AppleUSBEHCI          5.5.0
    com.apple.driver.AppleUSBUHCI          5.2.5
    com.apple.driver.AppleSmartBatteryManager          161.0.0
    com.apple.driver.AppleEFINVRAM          1.7
    com.apple.driver.AppleACPIButtons          1.7
    com.apple.driver.AppleRTC          1.5
    com.apple.driver.AppleHPET          1.8
    com.apple.driver.AppleSMBIOS          1.9
    com.apple.driver.AppleACPIEC          1.7
    com.apple.driver.AppleAPIC          1.6
    com.apple.driver.AppleIntelCPUPowerManagementClient          196.0.0
    com.apple.nke.applicationfirewall          4.0.39
    com.apple.security.quarantine          2.1
    com.apple.driver.AppleIntelCPUPowerManagement          196.0.0
    com.apple.iokit.IOSerialFamily          10.0.6
    com.apple.kext.triggers          1.0
    com.apple.driver.DspFuncLib          2.3.7fc4
    com.apple.iokit.IOAudioFamily          1.8.9fc11
    com.apple.kext.OSvKernDSPLib          1.6
    com.apple.nvidia.nv50hal          8.1.2
    com.apple.NVDAResman          8.1.2
    com.apple.iokit.IOSurface          86.0.4
    com.apple.iokit.IOBluetoothFamily          4.1.4f2
    com.apple.iokit.AppleBluetoothHCIControllerUSBTransport          4.1.4f2
    com.apple.iokit.IOFireWireIP          2.2.5
    com.apple.driver.IOPlatformPluginLegacy          1.0.0
    com.apple.driver.AppleSMBusPCI          1.0.11d0
    com.apple.driver.AppleSMC          3.1.4d2
    com.apple.driver.AppleHDAController          2.3.7fc4
    com.apple.iokit.IOHDAFamily          2.3.7fc4
    com.apple.driver.IOPlatformPluginFamily          5.3.0d51
    com.apple.driver.AppleGraphicsControl          3.4.5
    com.apple.driver.AppleBacklightExpert          1.0.4
    com.apple.iokit.IONDRVSupport          2.3.7
    com.apple.driver.AppleSMBusController          1.0.11d0
    com.apple.iokit.IOGraphicsFamily          2.3.7
    com.apple.iokit.IOSCSIBlockCommandsDevice          3.5.5
    com.apple.iokit.IOUSBMassStorageClass          3.5.1
    com.apple.driver.AppleUSBMultitouch          237.3
    com.apple.iokit.IOUSBHIDDriver          5.2.5
    com.apple.driver.AppleUSBMergeNub          5.5.5
    com.apple.driver.AppleUSBComposite          5.2.5
    com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.5.5
    com.apple.iokit.IOBDStorageFamily          1.7
    com.apple.iokit.IODVDStorageFamily          1.7.1
    com.apple.iokit.IOCDStorageFamily          1.7.1
    com.apple.iokit.IOAHCISerialATAPI          2.5.1
    com.apple.iokit.IOSCSIArchitectureModelFamily          3.5.5
    com.apple.iokit.IOFireWireFamily          4.5.5
    com.apple.iokit.IOUSBUserClient          5.5.5
    com.apple.iokit.IOEthernetAVBController          1.0.2b1
    com.apple.iokit.IO80211Family          530.4
    com.apple.iokit.IONetworkingFamily          3.0
    com.apple.iokit.IOAHCIFamily          2.3.1
    com.apple.iokit.IOUSBFamily          5.6.0
    com.apple.driver.AppleEFIRuntime          1.7
    com.apple.iokit.IOHIDFamily          1.8.1
    com.apple.iokit.IOSMBusFamily          1.1
    com.apple.security.sandbox          220.3
    com.apple.kext.AppleMatch          1.0.0d1
    com.apple.security.TMSafetyNet          7
    com.apple.driver.DiskImages          345
    com.apple.iokit.IOStorageFamily          1.8
    com.apple.driver.AppleKeyStore          28.21
    com.apple.driver.AppleACPIPlatform          1.7
    com.apple.iokit.IOPCIFamily          2.7.3
    com.apple.iokit.IOACPIFamily          1.4
    com.apple.kec.corecrypto          1.0
    Model: MacBookPro6,2, BootROM MBP61.0057.B0F, 2 processors, Intel Core i7, 2.66 GHz, 4 GB, SMC 1.58f16
    Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
    Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 512 MB
    Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80AD, 0x484D54313235533654465238432D47372020
    Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80AD, 0x484D54313235533654465238432D47372020
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.106.98.100.17)
    Bluetooth: Version 4.1.4f2 12041, 2 service, 18 devices, 1 incoming serial ports
    Network Service: Wi-Fi, AirPort, en1
    Serial ATA Device: Hitachi HTS545050B9SA02, 500.11 GB
    Serial ATA Device: MATSHITADVD-R   UJ-898
    USB Device: hub_device, 0x0424  (SMSC), 0x2514, 0xfa100000 / 2
    USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfa130000 / 5
    USB Device: BRCM2070 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0xfa110000 / 4
    USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8218, 0xfa113000 / 8
    USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0236, 0xfa120000 / 3
    USB Device: hub_device, 0x0424  (SMSC), 0x2514, 0xfd100000 / 2
    USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 4
    USB Device: Built-in iSight, apple_vendor_id, 0x8507, 0xfd110000 / 3

    You have the MacBookPro6,2, the Edsel of Macs. It may be covered by this program:
    MacBook Pro (15-inch, Mid 2010): Intermittent black screen or loss of video
    Make a "Genius" appointment at an Apple Store to have the machine tested. The routine hardware diagnostics used by service providers may not detect the fault. There is a specific test for this issue.
    Print the first page of the panic report, and the support page linked above, and bring them with you.
    Note that the replacement program only applies within three years of purchase. If you wait beyond that date, Apple may refuse the service.
    Back up all data on the internal drive(s) before you hand over your computer to anyone. If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.
    *An SSD doesn't need to be zeroed.
    You may be able to stop the panics by disabling automatic graphics switching in the Energy Saver preference pane, but that's not a solution. 
    Most likely, the logic board will be replaced. Sometimes the replacement part is also defective, so be prepared for that possibility.

  • Chrome shuts down unexpectedly when accessing finder such as when I upload pictures to Shutterfly.

    It appears that almost every time I try to upload a picture from my finder into Shutterfly, or post one on Facebook my Chrome browser shuts down unexpectedly. I have scanned for virus (none), I have cleared my cashe and cookies and all that, I have rebooted and have checked for updates... Nothing is working. I get the following information in an error report, which is like foreign language to me.
    Process:               Google Chrome [965]
    Path:                  /Applications/Google Chrome.app/Contents/MacOS/Google Chrome
    Identifier:            com.google.Chrome
    Version:               39.0.2171.71 (2171.71)
    Code Type:             X86-64 (Native)
    Parent Process:        ??? [1]
    Responsible:           Google Chrome [965]
    User ID:               501
    Date/Time:             2014-12-06 20:26:07.742 -0500
    OS Version:            Mac OS X 10.10.1 (14B25)
    Report Version:        11
    Anonymous UUID:        6940E79A-A757-975F-48E9-EB382A6AF946
    Time Awake Since Boot: 1000 seconds
    Crashed Thread:        0  CrBrowserMain  Dispatch queue: com.apple.main-thread
    Exception Type:        EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes:       KERN_INVALID_ADDRESS at 0x00000000000000b8

    I've trouble shot the RAM pretty thoroughly. I have bought two 1 Gig chips, each from a different source. Each of the third party chips will run the computer all day long in the main slot, as will the Apple 1 gig chip. I can do heavy intensive work with only 1 gig and never have a problem.
    I have also run memory tests on all three and they all pass with flying colors. Certainly it might be reasonable to try an apple RAM next, but at Twice the price, I'm slow to go that route. Both of the third party chips appear to be in good shape. They all are DDR2 PC5300 667Ghz. Both of the chips were procured from stores that I have used for 20 years and are well known to be high quality brands.
    My thought is that there may be a problem with the upper RAM slot connector. Does anyone know if you can start the machine with RAM only in that slot? I might try that as another troubleshooting effort.

  • Mid-2009 macbook pro 13" shuts down randomly when unplugged

    When my MBP is plugged in, it has never restarted on me. Most of the time when it is unplugged it doesn't either, but for the last month or so it will randomly power off (it pauses for a half-second, screen dims and it turns off .) I have Mavericks on it and 128GB SSD in it originally when the problems started, I installed a 240GB SSD a week ago and restored to an image from before the problem started happening (April 14th) and it seemed like it was fine but within a day or two I noticed the problem again. I am not sure if perhaps some update is breaking it or what, but it is pretty irksome. The battery seems to be fine, although I'll admit it has said 'service battery' in the past (but it says 'normal' in the system profiler and lasts ~3-4 hours.) I have tried resetting the SMC using these instructions: http://support.apple.com/kb/ht3964 but it doesn't seem to have helped. I can restart the macbook on battery power after it turns off, so the battery doesn't seem to be dead when it powers off - in fact it will sometimes turn off when there are hours of life left. The macbook doesn't get particularly hot so I don't think it is an overheating issue.
    Any ideas what could be the problem?

    Thanks for the suggestion. I finally gave in and bought a new battery and installed it (I've suspected this might be the problem for awhile) but unfortunately it hasn't fixed the problem at all. In fact, it almost seems worse - previously it has just had problems randomly, however I noticed just now at 42% it shuts down randomly within a a few minutes - it's happened 3 times in a row now (I turned it back on each time, leaving it unplugged, and it shut down again.) Any other thoughts?

Maybe you are looking for