My MacBook desktop wallpaper has dissapeared and now its just a blue screen? and my toolbar at the bottom of the screen has dissapeared as well. Please can someone help !!?
my MacBook desktop wallpaper has dissapeared and now its just a blue screen? and my toolbar at the bottom of the screen has dissapeared as well. Please can someone help !!?
Try restarting your Mac.
If that doesn't help, open a Finder window. Select your Home folder (it has a small house icon) in the Sidebar on the left.
Now open the Library folder then the Prefernces folder.
Move the com.apple.desktop.plist file to the Trash. Restart your Mac one more time.
Similar Messages
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my iPod touch isn't working correctly.it is displaying a white light and no matter what i try it isn't helping.tries holding the reset and power button together and tryed holding the power button in but it doesn't work. please can someone help?
Try the remaining items in the white-screen topic of.
iPod touch: Hardware troubleshooting
If not successful. let the battery fully drain and then charfe for an hour and try again.
Frequently a white scree nis due to a hardware problem. -
I put my iphone 5 on charge and now its just a blue screen!
I've tried holding the off + home button at the same time! NOTHING. I've tried plugging in to the computer but it doesnt recognize it? Its been like this 5 hours! Should I take it to verzon or what!
Hold sleep/wake button (also the on/off button) + Home button for AT LEAST 30 seconds. If you've held them for at least 30 seconds and nothing happens, go to the Apple Store or call Apple as suggested.
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can anyone please help me?
I can't do anything with my laptop at the momentThat's not a password, it's your Apple ID. The same one you use to log onto this site or the App Store.
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I have an early 2011 MacBook Pro which has been running slow for a while. After looking at responses to similar problems I have downloaded and run EtreCheck. Please can someone help me with what it all means.
Thanks in advance.
EtreCheck version: 1.9.15 (52)
Report generated 19 September 2014 08:07:14 GMT+8
Hardware Information: ?
MacBook Pro (13-inch, Early 2011) (Verified)
MacBook Pro - model: MacBookPro8,1
1 2.3 GHz Intel Core i5 CPU: 2 cores
4 GB RAM
Video Information: ?
Intel HD Graphics 3000 - VRAM: 384 MB
Color LCD 1280 x 800
System Software: ?
OS X 10.9.4 (13E28) - Uptime: 0 days 0:4:29
Disk Information: ?
Hitachi HTS545032B9A302 disk0 : (320.07 GB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) / [Startup]: 319.21 GB (147 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
MATSHITADVD-R UJ-898
USB Information: ?
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Thunderbolt Information: ?
Apple Inc. thunderbolt_bus
Gatekeeper: ?
Mac App Store and identified developers
Kernel Extensions: ?
[not loaded] com.seagate.driver.PowSecDriverCore (5.2.4 - SDK 10.4) Support
[not loaded] com.seagate.driver.PowSecLeafDriver_10_4 (5.2.4 - SDK 10.4) Support
[not loaded] com.seagate.driver.PowSecLeafDriver_10_5 (5.2.4 - SDK 10.5) Support
[not loaded] com.seagate.driver.SeagateDriveIcons (5.2.4 - SDK 10.4) Support
[loaded] com.sophos.kext.sav (9.1.55 - SDK 10.7) Support
[loaded] com.sophos.nke.swi (9.1.50 - SDK 10.8) Support
Launch Daemons: ?
[loaded] com.adobe.fpsaud.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
[running] com.sophos.autoupdate.plist Support
[running] com.sophos.configuration.plist Support
[running] com.sophos.intercheck.plist Support
[running] com.sophos.notification.plist Support
[running] com.sophos.scan.plist Support
[running] com.sophos.sxld.plist Support
[running] com.sophos.webd.plist Support
[running] com.trusteer.rooks.rooksd.plist Support
Launch Agents: ?
[loaded] com.divx.dms.agent.plist Support
[loaded] com.divx.update.agent.plist Support
[running] com.sophos.uiserver.plist Support
[running] com.trusteer.rapport.rapportd.plist Support
User Launch Agents: ?
[loaded] com.adobe.ARM.[...].plist Support
[running] com.amazon.music.plist Support
[loaded] com.google.keystone.agent.plist Support
[not loaded] jp.co.canon.Inkjet_Extended_Survey_Agent.plist Support
User Login Items: ?
iTunesHelper
TomTomHOMERunner
AdobeResourceSynchronizer
Dropbox
Internet Plug-ins: ?
FlashPlayer-10.6: Version: 15.0.0.152 - SDK 10.6 Support
DivX Web Player: Version: 3.2.1.977 - SDK 10.6 Support
AdobePDFViewerNPAPI: Version: 11.0.09 - SDK 10.6 Support
AdobePDFViewer: Version: 11.0.09 - SDK 10.6 Support
Flash Player: Version: 15.0.0.152 - SDK 10.6 Support
EPPEX Plugin: Version: 10.0 Support
Default Browser: Version: 537 - SDK 10.9
OVSHelper: Version: 1.1 Support
QuickTime Plugin: Version: 7.7.3
SharePointBrowserPlugin: Version: 14.4.4 - SDK 10.6 Support
iPhotoPhotocast: Version: 7.0 - SDK 10.7
Safari Extensions: ?
Ultimate
Audio Plug-ins: ?
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 2.0 - SDK 10.9
AppleAVBAudio: Version: 203.2 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins: ?
Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
3rd Party Preference Panes: ?
Flash Player Support
Perian Support
Trusteer Endpoint Protection Support
Time Machine: ?
Skip System Files: NO
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 297.29 GB Disk used: 160.38 GB
Destinations:
Data [Network] (Last used)
Total size: 2 TB
Total number of backups: 99
Oldest backup: 2012-04-20 17:05:32 +0000
Last backup: 2014-09-18 23:49:25 +0000
Size of backup disk: Excellent
Backup size 2 TB > (Disk size 297.29 GB X 3)
Time Machine details may not be accurate.
All volumes being backed up may not be listed.
Top Processes by CPU: ?
6% InterCheck
5% iCalExternalSync
3% WindowServer
2% CalendarAgent
2% SystemUIServer
Top Processes by Memory: ?
152 MB SophosScanD
147 MB InterCheck
106 MB SophosAntiVirus
66 MB Dropbox
57 MB com.apple.iTunesLibraryService
Virtual Memory Information: ?
161 MB Free RAM
1.55 GB Active RAM
1.41 GB Inactive RAM
902 MB Wired RAM
611 MB Page-ins
0 B Page-outsUninstall Trusteer software
http://www.trusteer.com/support/uninstalling-rapport-mac-os-x
Remove Sophos
https://discussions.apple.com/message/21069437#21069437 -
Re: My Macbook 2009 model was recently upgraded with a new hard drive and upgraded to Mountain Lion OS. I am battling to retrieve all my photos that were ''saved'' in iCloud. Can someone help?
If you are trying to recover photo stream photos, they are only held in iCloud for 30 days. All you would be able ro recover is photo stream photos from the last 30 days.
If you have an iOS device that still has the photo stream photos one it, you can save them to the camera roll by opening the my photo stream album, tapping Edit, tap the photos, tap Share, tap Save to Camera Roll. Once in the camera roll, they can be imported to iPhoto on your Mac as explained here: http://support.apple.com/kb/HT4083. -
Hi iv added iCloud to my iphone5 and by doing so I've now lost all contacts, photos and also my iMessage please can someone help me to restore my phone back to how it was before doing this? I went to backup and chose wrong backup date and I'm now stuck. This is driving me mad PLEASE someone help??
As far as I know you can't delete the primary email address for an iCloud account. It's assigned when the account is created. But your neighbor wouldn't have been able to get into your iCloud account without your Apple ID and password. Are you sure the account wasn't still on your phone when you gave it to him?
You could migrate a copy of your data to a new iCloud account but I would still be concerned that someone else was using my old account, which presumably still has your data in it.
I'm fairly certain that you're going to have to have iCloud support help you sort this one out as they may have the ability to make changes to an existing account that users can't. Make an appointment with the genius bar at a nearby Apple store and have them take a look at it. If necessary, they should be able to contact iCloud support for you. -
Hi, please can someone help me?
Have just returned home from abroad where my iphone 4 worked perfectly.
Now at home it wont receive wifi. It picks up the signal which shows in phones display but cant connect to the internet. Computers and ipod all working fine so I assume it must be a problem with the phone.
Have checked that wifi is turned on and tried resetting phone to no availHello melissa82686,
From your description, it sounds like you may have been using the SMS feature of Continuity in iOS 8. If this is the case and it has somehow become misconfigured after a recent change, you may find the information and steps outlined in the following articles helpful:
SMS
With Continuity, all the SMS and MMS text messages you send and receive on your iPhone also appear on your Mac, iPad, and iPod touch. Even if the person you’re communicating with doesn’t have an iPhone. And regardless of what phone they have, you can reply from whichever device is closest to you, including your iPad or Mac. You can also initiate a conversation by clicking a phone number in Safari, Contacts, or Calendar.
To use Continuity for SMS and MMS with your iPhone and your Mac, iPad or iPod touch
Your iPhone, iPad, and iPod touch need to use iOS 8.1, and your Mac needs to use OS X Yosemite.
Sign in to iMessage on your iPhone, your other iOS devices, and your Mac using the same Apple ID.
On your iPhone:
Go to Settings > Messages > Send & Receive > You Can Be Reached By, and add a check to both your phone number and email address.
Go to Messages > Text Message Forwarding, and enable the device(s) you would like to forward messages to.
Your Mac, iPad, or iPod touch will display a code. Enter this code on your iPhone to verify the SMS feature.
Connect your iPhone, iPad, iPod touch, and Mac using Continuity - Apple Support
Get help using Continuity with iOS 8 and OS X Yosemite - Apple Support
Sincerely,
- Brenden -
Hi, I have an iPod touch 5th generation which i got about 10 months ago and now my sound is not working. for example my music isn't playing nor are any of my game sounds. Someone help please.
No sound form :
- Speaker?
- Headphones?
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar -
My Macbook 2009 model was recently upgraded with a new hard drive and upgraded to Mountain Lion OS. I am battling to retrieve all my photos that were ''saved'' in iCloud. Can someone help?
While we all have MacBooks in this forum most of us don’t use iCloud. There's an iCloud Support Community where everybody uses iCloud. You should also post this question there to increase your chances of getting an answer. https://discussions.apple.com/community/icloud/icloud_on_my_mac
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I just updated my iphone4 to iOS5.1 and now I cant use my 3g, everything on my cellular data's right but I cant activate my 3g anymore, can you help me please? thank you! i really need it
Did you try to reset the phone by holding the sleep and home button for about 10sec, until the Apple logo comes back again? You will not lose data doing a reset.
If this does not work, set it up again as new device, without using the latest backup afterwards.
How to back up your data and set up as a new device -
Hi. I partially downloaded microsoft office for mac, It has really affected my mac and I need to get rid of it completely. I cant find it anywhere to remove it. Please can someone help???
How can a partially downloaded program affect your computer? If you don't find it in the Download folder or wherever you download to, then it's not on your computer.
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my iphone 4 randomly froze while i was face timing and now its just a black screen with thin grey lines on it. it wount turn on even if i press the lockscreen or home screen button. ive tried chargingit but that wont work either. It's been like this for about two hours now.
Hold down the Home and Power button for 20 seconds. And try to update again.
Also read and follow this:
http://www.apple.com/support/iphone/assistant/restore/ -
I updated Lion on OSX to Maverick OSX10.9.1 and now don't have Universal Access in Preferences only Access, Why? I need Universal Access to install Dragon Dictate, can you help?
It was replaced by Accessibility in Mac OS X 10.8.
(95895) -
Hi
Unfortunately I bought a 4s Apple to return the phone to factory settings and now I have the wrong password only I would input password.
Please can you help me.
GratefulIf you don't know the passcode but have synced with iTunes before while the passcode was set on it, you can back it up then restore it in iTunes on the last computer it was synced with.
If you haven't synced it while the passcode was set on it, or if you don't have access to the last computer it was synced with, you'll have to force it into recovery mode and restore it as explained here: http://support.apple.com/kb/ht1808. Then restore to an existing backup if you have one; if not, you'll have to restore it as a new iPhone and start over.
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