My Macbook is stuck at the loading screen (the apple with the spinning circle beneath it). I went to Best Buy, they told me to call Apple Help and ask them to restore my unit. But Apple help wont help me without charging me. Help please !!

My Macbook Pro is stuck at the loading screen (the apple with the spinning circle underneath). I went to Best Buy to get help, and they told me to call Apple Help and ask them to 'restore my unit', which he said is a matter of only about 4 mouse clicks. If it was so easy, I didn't understand why he couldn't do it for me. But he said that even though I have a 3 year warranty and protection plan with them, they were not responsible for this type of problem. Whatever.
Anyway, so I called Apple Help, and even though he was familiar with my problem, it's been more than 90 days since I purchased the laptop, therefore I'd have to set up a service agreement to get his assistance, meaning I'd have to PAY him. So now i'm stuck, and I'm just hoping somebody knows what to do to help me
I don't have any disc that I apparently need, and I don't remember ever getting one. However, if there is some other way to fix this issue, please let me know. Thanks for your time and assistance
Brenna

HI, have you blown the dust out lately?
Does it boot better/further if allowed to cool?
If you're sure the RAM is good, try the Hair Dryer trick...
http://discussions.apple.com/message.jspa?messageID=13240047#13240047
https://discussions.apple.com/message/15223603#15223603
https://discussions.apple.com/message/15499912#15499912
https://discussions.apple.com/message/15613068#15613068
https://discussions.apple.com/thread/3270112
https://discussions.apple.com/message/16053892#16053892
No power light at all...
https://discussions.apple.com/thread/3692775?tstart=0
It can show on any G5, and even many other computers & electronic devices of the period.
http://www.macintouch.com/reliability/pmg5.html
http://lowendmac.com/ppc/power-macintosh-g5.html
And see this last one in particular...
https://discussions.apple.com/message/16781690#16781690
Heat gun better...
https://discussions.apple.com/thread/3916312?tstart=0
If we don't get more help or answers here, feel free to join my site & ask...
http://x704.net/bbs

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