My macbook pro doesn't restart or shut down from the apple menu. I run 10.7.5, any suggestions?

My macbook pro doesn't restart or shut down from the apple menu. I run 10.7.5, any suggestions?

Reset SMC.     http://support.apple.com/kb/HT3964
Choose the method for:
"Resetting SMC on portables with a battery you should not remove on your own".
Best.

Similar Messages

  • My girlfriends Macbook Pro shuts down at the Apple Logo....

    My girlfriends Macbook Pro shuts down at the Apple Logo....
    1)I start the computer
    2)It loads to the apple logo
    3)A progress bar shows and loads about 5% then it dissappears and a few seconds later the macbook pro shuts down.
    Any solutions?
    If not, is there any way for me to reinstall the os without losing any files such as(any of her pictures, music, etc)?

    Hi S,
    See if you can run Repair Disk: Boot frominstall disc (insert disc > restart > immediately hold down c key andkeep holding it until you see “Preparing Installation”) > at first screenselect the language and click Continue > click on the Utilities Menu in themenu bar > open Disk Utility > select your HD in the panel on the leftside> click Repair Disk at bottom of main window. Run this at least twice,and keep running it until it says “appears ok” twice in a row. If that doesn’thappen, you may need a stronger utility such as DiskWarrior or if the directoryis damaged beyond repair, you may need to reinstall the OS, or you may have a damagedHD (repair utilities can only repair the directory structure, not the HDitself). When this is finished, quit Disk Utility, quit the installer, andrestart. Once booted normally, go to Applications > Utilities > DiskUtility and run Repair Permissions.

  • Macbook Pro 5,1 issue with shutting down when lid closed  - sleep issue

    Here is the issue I hope someone has seen and figured out the cause. This is on a Macbook Pro 5,1 (2.8 Ghz Unibody). This doesn't appear to be the random shutdown issue.
    My issue is when on AC power and you close the lid the mac sleeps. The light will blink indicating its sleeping. But at random time frames it shuts down. You open the lid and have to power on from a cold boot. Now if you hit sleep from the apple menu then close the lid everything is fine, it will sleep until the lid is opened. So its only when the lid is closed. And its random, sometimes it will stay in sleep mode for a few minutes or hours. But at some random point it will shutdown.
    Any thoughts???
    Thanks
    jim

    Hi and welcome to AD!
    Try a SMC reset.
    DALE

  • MacBook Pro won't Sleep or Shut Down

    My MacBook Pro won't go to sleep or shut down.
    Sleep
    The behaviour is the same whether I press the power button and choose 'Sleep' or whether I choose 'Sleep' from the Apple menu. The computer stays awake, but it loses the ability to respond to Keyboard Shortcuts, such as those used for Expose, and can get stuck in some Apps. If I close the lid the computer stays awake but the screen blacks out. Re-openning the lid does not re-illuminate the screen so I have to force shut down and re-boot.
    *Shut Down*
    The behaviour is erratic. Sometimes the computer simply ignores me (although it does close the 'Are you sure you want to Shut Down now?' window), and sometimes it goes to the blue screen with the progress circle and hangs.
    *What I've tried already*
    - Resetting the SMC
    - Checked the Firmware versions are the latest

    Sorry for the repost. New to this forum and I hadn't seen the answers to the last time I brought up this topic here:
    http://discussions.apple.com/message.jspa?messageID=5050821

  • My macbook pro 13" unibody has randomly shut down, and will not switch on again, it is totally unresponsive. I have tried using different chargers, and my laptop had charge when  it shut down,

    My macbook pro 13" unibody has randomly shut down, and will not switch on again, it is totally unresponsive. I have tried using different chargers, and my laptop had charge when  it shut down,

    Hey Sarahbetts,
    Thanks for the question. If I understand correctly, the MacBook will not turn on. I would recommend that you read this article, it may be able to help the issue.
    Troubleshooting: My computer won't turn on - Apple Support
    Thanks for using Apple Support Communities.
    Have a good one,
    Mario

  • My macbook pro won't start up. Instead of the apple logo appearing in the start up only a grey folder with a ? At the center appears

    My macbook pro won't start up. Instead of the apple logo appearing in the start up only a grey folder with a ? At the center appears

    Boubert,
    the question mark in the folder typically represents the inability to recognize a valid filesystem on the volume being booted from. You can try this, although it might not make a difference: boot your MacBook Pro into Recovery mode by holding down a Command key and the R key as it starts up. Once the OS X Utilities menu appears, select Disk Utility. On the left-hand side of the Disk Utility window, select your internal disk’s boot partition (typically called “Macintosh HD”). On the right-hand side, select the First Aid tab if it’s not already selected, then press the Verify Disk button if it’s not greyed out; if it is greyed out, or if it reports that errors were found, press the Repair Disk button. Once the verification/repair is completed, exit Disk Utility and select Restart from the Apple menu to restart in normal mode. Is it able to boot normally now?

  • What is the exact name of the cable I need to connect my old hard drive from my macbook pro (it has been taken out of the computer) to my new macbook pro?  I need to transfer files from the old hard drive to the new computer.

    What is the exact name of the cable I need to connect my old hard drive from my macbook pro, which has been removed from the computer, to my new macbook pro?  I need to transfere files from the old hard drive to the new computer.

    No eSATA to USB. Just a SATA/IDE to USB adapter. Google SATA/IDE to USB adapter and you will get tons of links to buy them. Most likely your local computer electronics store has them, although they might be more expensive buying locally than online.
    I have several. You can get either USB 2, which what I recommend, or USB 3. USB is backward compatible so a USB 3 adapter will work on a USB 2 port and a USB 2 adapter will work on a USB 3 port. Backward compatible in both directions.
    I suggest a USB 2 type because there have been some problems with certain USB 3 devices, the USB 3 interface used isn't all that good in those certain devices. USB 3 is still fairly new where as USB 2 has been around for over 10 years.
    synghem wrote:
    Thank you LowLuster,
    At the apple store they said I needed an esata to usb wire.  But looking at wires on line has been confusing.  Is sata the same as esata?  How do I know if I need a usb 3 or usb 2?

  • Hello everyone!  i have a new macbook pro and i want to download aperture.  my app store says it is already installed (on my old macbook pro).  how do i install aperture from the app store in this instance please?

    hello everyone!  i have a new macbook pro and i want to download aperture.  my app store says it is already installed (on my old macbook pro).  how do i install aperture from the app store in this instance please?

    Are yoy sure that Apeture is not in the Applications folder of the new system? If it is move it to the trash and the App Store will let you download Aperture from it.
    You will need to make sure you use the same Apple ID you used to purchase it in the past.
    regards

  • I'm new to Macbook Pro, and never imagined I would have problems saving bookmarks when I switched to Mac.  Any suggestions with this issue?  And has Apple come up with a permanent fix?

    I'm new to Macbook Pro, and never imagined I would have problems saving bookmarks when I switched to Mac.  Any suggestions with this issue?  I have Safari 6.0.4, and has Apple come up with a permanent fix?

    Triple-click the line below to select it:
    ~/Library/Safari/Bookmarks.plist
    Right-click or control-click the highlighted line and select
    Services ▹ Show Info
    from the contextual menu.* An Info dialog should open.
    Does the dialog show "You can read and write" in the Sharing & Permissions section?
    In the General section, is the box labeled Locked checked?
    What is the Modified date?
    *If you don't see the contextual menu item, copy the selected text to the Clipboard (command-C). Open a TextEdit window and paste into it (command-V). Select the line you just pasted and continue as above.

  • I have MacBook Pro and updated to OS Maverick. Now it says my iPhoto is not supported. Any suggestions?

    I have MacBook Pro and updated to OS Maverick. Now it says my iPhoto is not supported. Any suggestions?

    It should be made clearer that the iLife components are different for Mavericks:iLife: System requirements

  • I just installed Mountain Lion on my MacBook Pro and enabled dictation. It won't let me edit Google Docs with it. Any suggestions?

    I just installed Mountain Lion on my MacBook Pro and enabled dictation. It won't let me edit Google Docs with it. Any suggestions?

    It would be easier to just fix whatever is making your machine slow.
    I wrote a little diagnostic program to help show what might be causing these problems. Download EtreCheck from http://www.etresoft.com/download/EtreCheck.zip, run it, and paste the results here.
    Disclaimer: Although EtreCheck is free, there are other links on my site that could give me some form of compensation, financial or otherwise.

  • MacBook Pro won't stay asleep with external monitor attached.  When sleep is selected from the Apple menu the computer will go to sleep only to continually wake up...go back to sleep...wake up...etc. every few seconds.

    MacBook Pro won't stay asleep with external monitor attached.  When sleep is selected from the Apple menu the computer will go to sleep only to continually wake up...go back to sleep...wake up...etc. every few seconds.  This only happens when using the external monitor. Does anyone have any suggestions?

    Mine does that too. The worst thing is when it goes to sleep, then wakes up and keeps running while the lid is closed and it is wrapped up in a case. I am afraid when the hot weather comes it is going to burn up. I am hoping Apple fixes it in the software or they may have a melted MBP to replace.
    Then when I open the lid it is crashed running at fill tilt, pumping out heat to beat the band. I am forced to hold the button down and reboot.
    I wiped my hard disk and reinstalled my OS, but it didn't help. I reversed my OS to 10.5.0 and it solved the DVI problem but still won't sleep. This post will probably be deleted by Apple, they did it a few days ago. I just don't know what to do, and I consider myself a real Apple expert. Just hoping you realize you are not the only one.

  • How do I log in to my macbook pro if when logging in, it stops at the apple logo and won't move?

    I logged out of my mac book pro to transfer some files from my hard drive.  When logging back in, the computer is not logging in at all... it just get stuck at the white screen at the log in apple, and keep twirling.... and just wont log in... what do I do?

    Reinstall Lion, Mountain Lion, or Mavericks without erasing drive
    Boot to the Recovery HD:
    Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
    Repair
    When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported then click on the Repair Permissions button. When the process is completed, then quit DU and return to the main menu. Select Restart from the Apple menu.
    Reinstall Mountain Lion or Mavericks
    OS X Mavericks- Reinstall OS X
    OS X Mountain Lion- Reinstall OS X
    OS X Lion- Reinstall Mac OS X
         Note: You will need an active Internet connection. I suggest using Ethernet
                     if possible because it is three times faster than wireless.

  • My Iphone 5 got stuck when I did rest all Settings in my iphone 5 and my iphone do not restart or shut down. The phone do not have the ability to shut down.

    my Iphone 5 got stuck when I did rest all Settings in my iphone 5 and my iphone do not restart or shut down. The phone do not have the ability to shut down.

    Did you try to press and hold the home and sleep button for about 10sec, until the Apple logo comes back again? You will not lose data by resetting the device.
    If this does not work, try connecting in recovery mode, explained in this article:
    If you can't update or restore your iOS device

  • I have a Power MAC G5 dual 2ghz that has a peculiar problem.  The monitor will not report until the machine is stopped and started 5 or 6 times.  Once booted it will restart without problem if done so from the apple menu.  Swapped out all hardware

    My Power MAC G5 has a peculiar problem.  The monitor fails to report until the machine is started and shut down 5 or 6 times.  Once it has booted it can be restarted without incident from the Apple menu.  I have swapped out all of the hardware.  Monitor, Memmory,Video Card and reset the PRAM.  After resetting the PRAM it booted on the first attempt and I thought it was solved.  But the next day it was back to starting and stopping until the Monitor came on.  Does anyone have a suggestion?  Thanks

    It could be a bad PRAM battery corrupting your PRAM.  Typically when I have monitor issues on startup it is a bad PRAM battery.
    Texas Mac Man's PRAM, battery, PMU tutorial - https://sites.google.com/site/macpram/mac-pram-nvram-cuda-pmu-battery-tutorial
    Apple's PRAM reset directions - http://docs.info.apple.com/article.html?artnum=2238
    If you have a digital multimeter you can check the condition of your present battery.  It should read at least 3.2V if it is the 3.6V half-AA battery type.  A new battery provides 3.67 Volts DC. A bad battery provides under 3.2 Volts DC.  Ideally this should be measured while the battery is under load; added recommendation from Hans777:
    >I have recently found out that an exhausted battery will still indicate >3.6 V with a high internal resistance VM.
    >
    >Checking incircuit: powercord disconnected press PMU reset button for >about 5 sec before measuring.
    >
    >Checking outside: load the battery with a 1500 Ohm resistor when measuring.
    Alternatively, test the battery while it is still in the computer.
    If the battery is more than 5 years old, especially if you totally disconnect the computer from the power regularly, or have left it unplugged for several months at one time, it is likely the battery is dead.
    Sometimes you have to do a more intensive reset of hardware management:
    [Resetting Cuda/PMU on Power Mac G5, Power Mac G4, Power Macintosh G3|http://support.apple.com/kb/HT1939]
    [How to reset the SMU on a Power Mac G5 (Late 2004) or Power Mac G5 (Late 2005)|http://support.apple.com/kb/HT1436]
    [iMac G5: How to Reset the SMU|http://support.apple.com/kb/HT1767]

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