My MacBook pro is less then a year old and when I try to shut it down it gives me the blue screen and the loading spinner but the doesn't do anything or shut down. I've already tried to reinstall Mac os x but that didn't work any ideas?
It stays on the blue screen forever until I manually shut it down
Cooper, please start a new thread. You'll get a wider audience and won't confuse Quintonaturner with issues that don't pertain to them. You don't know they have Office. Many Mac users don't. http://www.neooffice.org is a nice alternative, and so is http://docs.google.com/ as long as you don't have Exchange servers that aren't Mac OS X Mail compatible.
Similar Messages
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My macbook pro is just over 2 years old....for the last couple of months it has been running very slowly,the beachball is in permanent residence!
I have been advised I need a new hard drive....after only 2 years I'm not at all impressed. Is this normal?Over a very large sample of drives, these drives are very reliable, despite being moved around inside laptops.
You do not have a very large sample, you have ONE drive. Anything that happens, from having it run for twenty years to having it die on the first day, is within the normal range.
The rapid resolution to your problem IS to replace the drive. At your leisure, you may find that after re-writing every block with Zeroes (a process that can take half a day and has no guarantee of success) enough spare blocks can be found to return the drive to service. Or maybe not. If you are willing to invest the time and energy to do this, you may get a nice backup drive, or you may get a doorstop. No one can predict ahead of time. -
My MacBook pro is just over 3 years old now and the screen has totally blacked out for a few seconds at a time. It will come back on in a few seconds with the exception this past month it has stayed black for a longer period of time like one minute. It scares me to think that one of these times it won't come back on. I have noticed it happens more often when I am using just the battery power. Does anyone have any idea what causes this? just to mention my battery was not low when this happens.
Message was edited by: jmckljmckl,
if your MacBook Pro is a 15-inch Mid 2010 model (“MacBookPro6,2”), then it might be exhibiting the defect that is documented on this Apple Support page. If your black screen is due to this defect, then that page states that Apple will service this problem on this specific model of MacBook Pro gratis, for three years from the date of purchase. However, some commenters here have noted that sometimes the servicing is done gratis without having proof of the date of purchase. If you have an Apple Store near you, you might consider bringing your MacBook Pro there to have them check for the presence of this defect.
It is only the 15-inch Mid 2010 model that has this problem; no other model suffers from it. -
I have a macbook pro 2.2 about six years old. It is running Lion 10.7.5 should I upgrade it?
I have a macbook pro 2.2, about six years old. It is running Lion 10.7.5 should I upgrade it?
For optimum performance, install Snow Leopard 10.6.8, to date the most efficient OSX from Apple.
Ciao. -
I have a macbook pro. It is three years old. It has been working perfectly fine. However, as of yesterday, whenever I push the "on" button, the computer does not turn on. The little light comes on indicating that the computer has started, but there is nothing on the computer screen, and it does not make the usually noise that it makes when it cycles on.
Any suggestions?Check the battery status to make sure it has a full charge (and that the charger is working). Then make sure the screen backlight is turned up.
If the backlight is up then, try forcing the machine to shutdown (hold the power button for 5 - 10 seconds). Then restart the computer(listen for the start up chime).
If the computer does start up and you still cannot see anything reset the PRAM by forcing the machine to shut down (hold power button as before), then press the power button and start holding the key combo
<Command>+<Option>+p+r
until you hear the start up chime two or three times, then release the keys and allow to boot -
Browsers on my MacBook Pro Early 2011 running Yosemite keep on crashing when connected to gmail or google drive. This happens with Safari, Firefox and Chrome. Any suggestions on further digging?
Here is the most recent crash and this one involved Safari:
Process: com.apple.WebKit.WebContent [13867]
Path: /System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.We bKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent
Identifier: com.apple.WebKit.WebContent
Version: 10600 (10600.1.25)
Build Info: WebKit2-7600001025000000~1
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Safari [312]
User ID: 503
Date/Time: 2014-11-20 23:13:50.158 -0700
OS Version: Mac OS X 10.10 (14A389)
Report Version: 11
Anonymous UUID: 7BD1BB1A-05E8-2E0A-0AEC-194138422DAF
Sleep/Wake UUID: A82848B2-ADC0-4EED-BB1B-7CC2488FDC35
Time Awake Since Boot: 5400 seconds
Time Since Wake: 4100 seconds
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000015
VM Regions Near 0x15:
-->
__TEXT 0000000106b11000-0000000106b12000 [ 4K] r-x/rwx SM=COW /System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.We bKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent
Application Specific Information:
Bundle controller class:
BrowserBundleController
Process Model:
Multiple Web Processes
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.apple.security 0x00007fff8820d336 std::__1::__tree<void*, std::__1::less<void*>, std::__1::allocator<void*> >::destroy(std::__1::__tree_node<void*, void*>*) + 18
1 com.apple.security 0x00007fff8820d341 std::__1::__tree<void*, std::__1::less<void*>, std::__1::allocator<void*> >::destroy(std::__1::__tree_node<void*, void*>*) + 29
2 com.apple.security 0x00007fff8820d341 std::__1::__tree<void*, std::__1::less<void*>, std::__1::allocator<void*> >::destroy(std::__1::__tree_node<void*, void*>*) + 29
3 com.apple.security 0x00007fff8820d341 std::__1::__tree<void*, std::__1::less<void*>, std::__1::allocator<void*> >::destroy(std::__1::__tree_node<void*, void*>*) + 29
4 com.apple.security 0x00007fff8820d34d std::__1::__tree<void*, std::__1::less<void*>, std::__1::allocator<void*> >::destroy(std::__1::__tree_node<void*, void*>*) + 41
5 com.apple.security 0x00007fff8820d34d std::__1::__tree<void*, std::__1::less<void*>, std::__1::allocator<void*> >::destroy(std::__1::__tree_node<void*, void*>*) + 41
6 com.apple.security 0x00007fff8820d34d std::__1::__tree<void*, std::__1::less<void*>, std::__1::allocator<void*> >::destroy(std::__1::__tree_node<void*, void*>*) + 41
7 com.apple.security 0x00007fff8820d341 std::__1::__tree<void*, std::__1::less<void*>, std::__1::allocator<void*> >::destroy(std::__1::__tree_node<void*, void*>*) + 29
8 com.apple.security 0x00007fff8820d34d std::__1::__tree<void*, std::__1::less<void*>, std::__1::allocator<void*> >::destroy(std::__1::__tree_node<void*, void*>*) + 41
9 com.apple.security 0x00007fff8820d34d std::__1::__tree<void*, std::__1::less<void*>, std::__1::allocator<void*> >::destroy(std::__1::__tree_node<void*, void*>*) + 41
10 com.apple.security 0x00007fff8820d34d std::__1::__tree<void*, std::__1::less<void*>, std::__1::allocator<void*> >::destroy(std::__1::__tree_node<void*, void*>*) + 41
11 com.apple.security 0x00007fff8820d341 std::__1::__tree<void*, std::__1::less<void*>, std::__1::allocator<void*> >::destroy(std::__1::__tree_node<void*, void*>*) + 29
12 com.apple.security 0x00007fff8820d341 std::__1::__tree<void*, std::__1::less<void*>, std::__1::allocator<void*> >::destroy(std::__1::__tree_node<void*, void*>*) + 29
13 com.apple.security 0x00007fff8815f523 Security::TrackingAllocator::~TrackingAllocator() + 37
14 com.apple.security 0x00007fff8815e7ba Security::DbVersion::open() + 2156
15 com.apple.security 0x00007fff8815dbce Security::DbVersion::DbVersion(Security::AppleDatabase const&, Security::RefPointer<Security::AtomicBufferedFile> const&) + 154
16 com.apple.security 0x00007fff8815d7e0 Security::DbModifier::getDbVersion(bool) + 308
17 com.apple.security 0x00007fff8815d68d Security::DbModifier::openDatabase() + 55
18 com.apple.security 0x00007fff8815d369 Security::Database::_dbOpen(Security::DatabaseSession&, unsigned int, Security::AccessCredentials const*, void const*) + 85
19 com.apple.security 0x00007fff8815cc4f Security::DatabaseManager::dbOpen(Security::DatabaseSession&, Security::DbName const&, unsigned int, Security::AccessCredentials const*, void const*) + 67
20 com.apple.security 0x00007fff8815c912 Security::DatabaseSession::DbOpen(char const*, cssm_net_address const*, unsigned int, Security::AccessCredentials const*, void const*, long&) + 156
21 com.apple.security 0x00007fff8816bc7a cssm_DbOpen(long, char const*, cssm_net_address const*, unsigned int, cssm_access_credentials const*, void const*, long*) + 219
22 com.apple.security 0x00007fff8816b9bf CSSM_DL_DbOpen + 111
23 com.apple.security 0x00007fff8816ac8e Security::CssmClient::DbImpl::open() + 212
24 com.apple.security 0x00007fff8816c075 SSDatabaseImpl::open(Security::DLDbIdentifier const&) + 59
25 com.apple.security 0x00007fff8816bdc1 SSDLSession::DbOpen(char const*, cssm_net_address const*, unsigned int, Security::AccessCredentials const*, void const*, long&) + 245
26 com.apple.security 0x00007fff8816bc7a cssm_DbOpen(long, char const*, cssm_net_address const*, unsigned int, cssm_access_credentials const*, void const*, long*) + 219
27 com.apple.security 0x00007fff8816b9bf CSSM_DL_DbOpen + 111
28 com.apple.security 0x00007fff8816ac8e Security::CssmClient::DbImpl::open() + 212
29 com.apple.security 0x00007fff88183307 Security::KeychainCore::Trust::evaluate(bool) + 1865
30 com.apple.security 0x00007fff88182a10 SecTrustEvaluate + 48
31 com.apple.CFNetwork 0x00007fff8d1f8d26 SerializableArchive::add(__CFString const*, __SecTrust*) + 92
32 com.apple.CFNetwork 0x00007fff8d199c5f URLProtectionSpace::serializeToPropertyList(SerializableArchive*) const + 371
33 com.apple.CFNetwork 0x00007fff8d121d56 Archiver<URLProtectionSpace, _CFURLProtectionSpace*>::archive(_CFURLProtectionSpace*) + 36
34 com.apple.CFNetwork 0x00007fff8d121cc0 _CFURLProtectionSpaceCreateArchive + 60
35 com.apple.CFNetwork 0x00007fff8d1227ba -[NSURLProtectionSpace encodeWithCoder:] + 44
36 com.apple.Foundation 0x00007fff9667329b _encodeObject + 1144
37 com.apple.WebKit 0x00007fff900c15b6 IPC::ArgumentCoder<WebCore::ProtectionSpace>::encodePlatformData(IPC::ArgumentE ncoder&, WebCore::ProtectionSpace const&) + 210
38 com.apple.WebKit 0x00007fff900d14a8 bool IPC::Connection::sendSync<Messages::WebPageProxy::CanAuthenticateAgainstProtect ionSpaceInFrame>(Messages::WebPageProxy::CanAuthenticateAgainstProtectionSpaceIn Frame&&, Messages::WebPageProxy::CanAuthenticateAgainstProtectionSpaceInFrame::Reply&&, unsigned long long, std::__1::chrono::duration<long long, std::__1::ratio<1l, 1000l> >, unsigned int) + 118
39 com.apple.WebKit 0x00007fff8ff73ae5 WebKit::WebFrameLoaderClient::canAuthenticateAgainstProtectionSpace(WebCore::Do cumentLoader*, unsigned long, WebCore::ProtectionSpace const&) + 123
40 com.apple.WebCore 0x00007fff8d9ffe1a WebCore::ResourceLoader::canAuthenticateAgainstProtectionSpace(WebCore::Protect ionSpace const&) + 58
41 com.apple.WebKit 0x00007fff8ff8872b WebKit::WebResourceLoader::canAuthenticateAgainstProtectionSpace(WebCore::Prote ctionSpace const&) + 25
42 com.apple.WebKit 0x00007fff9013e89e void IPC::handleMessage<Messages::WebResourceLoader::CanAuthenticateAgainstProtectio nSpace, WebKit::WebResourceLoader, void (WebKit::WebResourceLoader::*)(WebCore::ProtectionSpace const&)>(IPC::MessageDecoder&, WebKit::WebResourceLoader*, void (WebKit::WebResourceLoader::*)(WebCore::ProtectionSpace const&)) + 92
43 com.apple.WebKit 0x00007fff9013e304 WebKit::WebResourceLoader::didReceiveWebResourceLoaderMessage(IPC::Connection*, IPC::MessageDecoder&) + 220
44 com.apple.WebKit 0x00007fff8ffec16a IPC::Connection::dispatchMessage(std::__1::unique_ptr<IPC::MessageDecoder, std::__1::default_delete<IPC::MessageDecoder> >) + 94
45 com.apple.WebKit 0x00007fff8ffee2e2 IPC::Connection::dispatchOneMessage() + 114
46 com.apple.JavaScriptCore 0x00007fff9136e357 ***::RunLoop::performWork() + 423
47 com.apple.JavaScriptCore 0x00007fff9136ea22 ***::RunLoop::performWork(void*) + 34
48 com.apple.CoreFoundation 0x00007fff8fac8661 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__ + 17
49 com.apple.CoreFoundation 0x00007fff8faba7ed __CFRunLoopDoSources0 + 269
50 com.apple.CoreFoundation 0x00007fff8fab9e1f __CFRunLoopRun + 927
51 com.apple.CoreFoundation 0x00007fff8fab9838 CFRunLoopRunSpecific + 296
52 com.apple.HIToolbox 0x00007fff9477a43f RunCurrentEventLoopInMode + 235
53 com.apple.HIToolbox 0x00007fff9477a1ba ReceiveNextEventCommon + 431
54 com.apple.HIToolbox 0x00007fff94779ffb _BlockUntilNextEventMatchingListInModeWithFilter + 71
55 com.apple.AppKit 0x00007fff883e3821 _DPSNextEvent + 964
56 com.apple.AppKit 0x00007fff883e2fd0 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 194
57 com.apple.AppKit 0x00007fff883d6f73 -[NSApplication run] + 594
58 com.apple.AppKit 0x00007fff883c2424 NSApplicationMain + 1832
59 libxpc.dylib 0x00007fff8d486ef2 _xpc_objc_main + 793
60 libxpc.dylib 0x00007fff8d488a9d xpc_main + 490
61 com.apple.WebKit.WebContent 0x0000000106b11b40 0x106b11000 + 2880
62 libdyld.dylib 0x00007fff956165c9 start + 1
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff8a4f722e kevent64 + 10
1 libdispatch.dylib 0x00007fff8be6ca6a _dispatch_mgr_thread + 52
Thread 2:
0 libsystem_kernel.dylib 0x00007fff8a4f6946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8bf804a1 start_wqthread + 13
Thread 3:
0 libsystem_kernel.dylib 0x00007fff8a4f6946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8bf804a1 start_wqthread + 13
Thread 4:
0 libsystem_kernel.dylib 0x00007fff8a4f6946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8bf804a1 start_wqthread + 13
Thread 5:
0 libsystem_kernel.dylib 0x00007fff8a4f6946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8bf804a1 start_wqthread + 13
Thread 6:
0 libsystem_kernel.dylib 0x00007fff8a4f6946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8bf804a1 start_wqthread + 13
Thread 7:
0 libsystem_kernel.dylib 0x00007fff8a4f152e mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff8a4f069f mach_msg + 55
2 com.apple.CoreFoundation 0x00007fff8fabab14 __CFRunLoopServiceMachPort + 212
3 com.apple.CoreFoundation 0x00007fff8fab9fdb __CFRunLoopRun + 1371
4 com.apple.CoreFoundation 0x00007fff8fab9838 CFRunLoopRunSpecific + 296
5 com.apple.AppKit 0x00007fff885468f7 _NSEventThread + 137
6 libsystem_pthread.dylib 0x00007fff8bf822fc _pthread_body + 131
7 libsystem_pthread.dylib 0x00007fff8bf82279 _pthread_start + 176
8 libsystem_pthread.dylib 0x00007fff8bf804b1 thread_start + 13
Thread 8:: JavaScriptCore::BlockFree
0 libsystem_kernel.dylib 0x00007fff8a4f6132 __psynch_cvwait + 10
1 libc++.1.dylib 0x00007fff87de6c95 std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 47
2 com.apple.JavaScriptCore 0x00007fff90ec42d4 JSC::BlockAllocator::blockFreeingThreadMain() + 228
3 com.apple.JavaScriptCore 0x00007fff90eb9a9f ***::wtfThreadEntryPoint(void*) + 15
4 libsystem_pthread.dylib 0x00007fff8bf822fc _pthread_body + 131
5 libsystem_pthread.dylib 0x00007fff8bf82279 _pthread_start + 176
6 libsystem_pthread.dylib 0x00007fff8bf804b1 thread_start + 13
Thread 9:: JavaScriptCore::Marking
0 libsystem_kernel.dylib 0x00007fff8a4f6132 __psynch_cvwait + 10
1 libc++.1.dylib 0x00007fff87de6c95 std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 47
2 com.apple.JavaScriptCore 0x00007fff90ec486b JSC::GCThread::waitForNextPhase() + 171
3 com.apple.JavaScriptCore 0x00007fff90ec46c8 JSC::GCThread::gcThreadMain() + 88
4 com.apple.JavaScriptCore 0x00007fff90eb9a9f ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_pthread.dylib 0x00007fff8bf822fc _pthread_body + 131
6 libsystem_pthread.dylib 0x00007fff8bf82279 _pthread_start + 176
7 libsystem_pthread.dylib 0x00007fff8bf804b1 thread_start + 13
Thread 10:: JavaScriptCore::Marking
0 libsystem_kernel.dylib 0x00007fff8a4f6132 __psynch_cvwait + 10
1 libc++.1.dylib 0x00007fff87de6c95 std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 47
2 com.apple.JavaScriptCore 0x00007fff90ec486b JSC::GCThread::waitForNextPhase() + 171
3 com.apple.JavaScriptCore 0x00007fff90ec46c8 JSC::GCThread::gcThreadMain() + 88
4 com.apple.JavaScriptCore 0x00007fff90eb9a9f ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_pthread.dylib 0x00007fff8bf822fc _pthread_body + 131
6 libsystem_pthread.dylib 0x00007fff8bf82279 _pthread_start + 176
7 libsystem_pthread.dylib 0x00007fff8bf804b1 thread_start + 13
Thread 11:: JavaScriptCore::Marking
0 libsystem_kernel.dylib 0x00007fff8a4f6132 __psynch_cvwait + 10
1 libc++.1.dylib 0x00007fff87de6c95 std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 47
2 com.apple.JavaScriptCore 0x00007fff90ec486b JSC::GCThread::waitForNextPhase() + 171
3 com.apple.JavaScriptCore 0x00007fff90ec46c8 JSC::GCThread::gcThreadMain() + 88
4 com.apple.JavaScriptCore 0x00007fff90eb9a9f ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_pthread.dylib 0x00007fff8bf822fc _pthread_body + 131
6 libsystem_pthread.dylib 0x00007fff8bf82279 _pthread_start + 176
7 libsystem_pthread.dylib 0x00007fff8bf804b1 thread_start + 13
Thread 12:: WebCore: Scrolling
0 libsystem_kernel.dylib 0x00007fff8a4f152e mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff8a4f069f mach_msg + 55
2 com.apple.CoreFoundation 0x00007fff8fabab14 __CFRunLoopServiceMachPort + 212
3 com.apple.CoreFoundation 0x00007fff8fab9fdb __CFRunLoopRun + 1371
4 com.apple.CoreFoundation 0x00007fff8fab9838 CFRunLoopRunSpecific + 296
5 com.apple.CoreFoundation 0x00007fff8fb6fed1 CFRunLoopRun + 97
6 com.apple.WebCore 0x00007fff8d9f1654 WebCore::ScrollingThread::initializeRunLoop() + 244
7 com.apple.JavaScriptCore 0x00007fff90eb9a9f ***::wtfThreadEntryPoint(void*) + 15
8 libsystem_pthread.dylib 0x00007fff8bf822fc _pthread_body + 131
9 libsystem_pthread.dylib 0x00007fff8bf82279 _pthread_start + 176
10 libsystem_pthread.dylib 0x00007fff8bf804b1 thread_start + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x0000000000000015 rcx: 0x00000000000fc080 rdx: 0x0000000000086730
rdi: 0x00007fff590ec210 rsi: 0x0000000000000015 rbp: 0x00007fff590ec010 rsp: 0x00007fff590ec000
r8: 0x0000000000000003 r9: 0x00007fbdeac00000 r10: 0x0000000000000030 r11: 0x00007fbdeac00000
r12: 0x0000000000002cf8 r13: 0x00007fbdeac6bcd0 r14: 0x00007fff590ec210 r15: 0x00007fff590ec240
rip: 0x00007fff8820d336 rfl: 0x0000000000010202 cr2: 0x0000000000000015
Logical CPU: 2
Error Code: 0x00000004
Trap Number: 14
Binary Images:
0x106b11000 - 0x106b11ffb com.apple.WebKit.WebContent (10600 - 10600.1.25) <0052B6B6-528C-376E-AF59-16E17BB206E3> /System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.We bKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent
0x106b1d000 - 0x106b1dfff WebProcessShim.dylib (7600.1.25) <98D0302B-2534-38AA-915E-3B367C1908AC> /System/Library/Frameworks/WebKit.framework/WebProcess.app/Contents/MacOS/WebPr ocessShim.dylib
0x10b3f6000 - 0x10b3f6ffb com.apple.datadetectors.plugins.phone (6.0 - 396.1) <B19E8E8D-18AC-392F-AC01-E6B8A7FF45E8> /System/Library/PrivateFrameworks/DataDetectorsCore.framework/PlugIns/PhoneNumb ers.plugin/PhoneNumbers
0x10b742000 - 0x10b754fff com.apple.webcontentfilter.framework (5.1 - 5.1) <9A7E8B12-BDB4-3FB1-9283-48BDF586B624> /System/Library/PrivateFrameworks/WebContentAnalysis.framework/WebContentAnalys is
0x10b76a000 - 0x10b770ff7 com.apple.SymptomReporter (1.0 - 1) <3191E395-6284-3C5F-BDA2-BB061CF00B51> /System/Library/PrivateFrameworks/Symptoms.framework/Frameworks/SymptomReporter .framework/SymptomReporter
0x10b817000 - 0x10b8caff7 com.apple.NetworkExtension (1.0 - 1) <30A5B116-F7A3-3523-85C8-D457CAB6BB8A> /System/Library/Frameworks/NetworkExtension.framework/NetworkExtension
0x7fff6bed4000 - 0x7fff6bf0a837 dyld (353.2.1) <4696A982-1500-34EC-9777-1EF7A03E2659> /usr/lib/dyld
0x7fff87855000 - 0x7fff87857ff7 libutil.dylib (38) <471AD65E-B86E-3C4A-8ABD-B8665A2BCE3F> /usr/lib/libutil.dylib
0x7fff87858000 - 0x7fff87d44fff com.apple.MediaToolbox (1.0 - 1562.19) <36062C5F-CC37-3F50-8383-07A9C8C75F33> /System/Library/Frameworks/MediaToolbox.framework/Versions/A/MediaToolbox
0x7fff87d45000 - 0x7fff87d4dff7 com.apple.icloud.FindMyDevice (1.0 - 1) <D198E170-3610-3727-BC87-73AD249CA097> /System/Library/PrivateFrameworks/FindMyDevice.framework/Versions/A/FindMyDevic e
0x7fff87d4e000 - 0x7fff87d59fff libcommonCrypto.dylib (60061) <D381EBC6-69D8-31D3-8084-5A80A32CB748> /usr/lib/system/libcommonCrypto.dylib
0x7fff87ddf000 - 0x7fff87e33fff libc++.1.dylib (120) <1B9530FD-989B-3174-BB1C-BDC159501710> /usr/lib/libc++.1.dylib
0x7fff87ef1000 - 0x7fff87f23ff3 com.apple.frameworks.CoreDaemon (1.3 - 1.3) <C6DB0A07-F8E4-3837-BCA9-225F460EDA81> /System/Library/PrivateFrameworks/CoreDaemon.framework/Versions/B/CoreDaemon
0x7fff87f24000 - 0x7fff87f7eff7 com.apple.LanguageModeling (1.0 - 1) <ACA93FE0-A0E3-333E-AE3C-8EB7DE5F362F> /System/Library/PrivateFrameworks/LanguageModeling.framework/Versions/A/Languag eModeling
0x7fff87f7f000 - 0x7fff87faafff com.apple.DictionaryServices (1.2 - 229) <6789EC43-CADA-394D-8FE8-FC3A2DD136B9> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/DictionaryServices
0x7fff87fab000 - 0x7fff87ffaff7 com.apple.opencl (2.4.2 - 2.4.2) <6AE26E08-6EFC-3E1B-B202-EFA9C3E5B9D4> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
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0x7fff92ec4000 - 0x7fff92edbff7 libLinearAlgebra.dylib (1128) <E78CCBAA-A999-3B65-8EC9-06DB15E67C37> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLi -
I have a PB G4 that won't start. It shows the gray apple screen, shows the blue screen, and then goes black. The sleep light pulses. From there, I can't turn it off normally. I have tried restarting the PMU. And I have tried unplugging the ac adaptor and removing the battery. From there I have plugged only the ac adaptor in, and it will begin to start but do the same thing once it shows the blue screen.
I tried only using the battery (without plugging in the ac adaptor) and the same thing happens. I tried starting the computer while holding down CTRL, Option, P, and R, waiting to hear the start up chimes 3 times, and then holding Shift as it starts up. But I still get the black screen once I see the blue one, and the computer's sleep light pulses.
I need something very important from this computer. And was able to start it last night. I did not shut down the computer, and was going to take it to a friends to use his printer today. The computer was in sleep mode in the morning.
Thanks for any help!
GinaWhat your describing could be a logic board or memory issue.
You did or did not hear 3 startup chimes? If you hear 3 chimes when you start it, that would indicate a memory problem. Try reseating the memory to see if that makes a difference. If you have 2 RAM cards, try one then the other in each slot. If you have 1 RAM card, move it to the other slot. Powerbooks can develop one bad slot.
You may need to pull the hard drive out of the Powerbook, put it into an external case, then read it from another mac. -
Tuesday night I was texting a friend and when I went to open her message, my screen went blue and restarted. I just wrote it off as weird and went on about my business. Later that night, I tried to turn on my phone and it would not turn on. I plugged it up, held down the power button, and pressed the home button all numerous times. I looked online and it said to do a "hard reset" by holding down the power and home button at the same time--my phone then came on. Throughout Wednesday, it would give me a blue screen and restart--nothing major just really annoying. I took it to the local Verizon store where I bought the phone from and he said that it was some type of hardware defect and I was still under my year warranty so I could get a new one for free--the free phone won't be here until tomorrow, Saturday. I took it home and it didn't give me any trouble for a couple of hours. The next day it was cooperating and then I left town for a little while and it acted up (blue screen and then restarting) a few times. When I got home, it acted up again and so I restarted the phone and it was working fine. A few minutes later, I tried to check my messages and the phone was off again. No matter what I do, my phone will not come back to life. It had at least 45% battery last time I looked at it. I decided to plug the phone up to my computer and see what it did--my computer recognizes that there is a phone hooked to it and it says that it's in "recovery mode". It also said that if I'm having issues with my phone, that I need to reset the phone via iTunes. I guess the questions that arise are
1. Why is my phone doing this?
2. If I reset my phone, will it go back to working again? I ask that because I don't want Verizon to charge me $300 when they send me the replacement phone and I won't need it (assuming that the phone decides to work once it's been reset).
3. What type of hardware defect is this that is causing this issue, not only with my iPhone 5S but others as well?
4. Shouldn't people be notifying Apple and letting them know that they need to fix this issue?
5. Should I report this issue to Apple even though I didn't buy the phone directly from them, but through Verizon?
Any help that anyone could give me would be greatly appreciated! This whole situation has me stressed out and seriously confused.Hi, beth.lau.gr.
Thank you for visiting Apple Support Communities.
I understand you have been experiencing issues with your iPhone restarting and showing you a blue screen. I wont be able to give you an exact answer as to why this is happening. However, this is the most relevant troubleshooting article for this issue. This article also provides options to reach out to us via phone for additional assistance.
If your iOS device restarts, displays the Apple logo, or powers off while you're using it
http://support.apple.com/en-us/HT203899
Cheers,
Jason H. -
I powered off my Ipad and it is stuck on the blue screen and won't shut off. What can I do?
I shut down my Ipad but it has become stuck in shutdown mode on the blue screen and won't turn off. What can I do to turn it off and try to restart it?
Both buttons:
-
I have a jetpack, and when I try to "connect" to my ipad or phone, it keeps telling me I am not using the correct password. I have tried everything. I even changed the password, nothing is working. Both are 4G, my ipad is an Air and my phone is a Iphone 5. I can get connected to other wifi on these features but not with my jetpack. Please help, I need to use this feature soon. Thank you so much
Chances are you mis-typed a character in the Wifi password and the devices saved that information. Now whenever you try to connect the device refers to the wrong password and the Jetpack does not accept your connection. Tell your devices to forget the wireless connection and start over.
Once you enter the proper WiFi credentials the Jetpack will allow you to connect. -
I forgot the answers for the security questions and when I try to change them (My Apple ID -> Manage your account -> Password and Security) I'm asked to answer the exact questions I'm trying to change because I don't remember the answers. How can I do it?
Can't you try the email option instead?
-
i connected my laptop to the tv and it has worked before. this time only the laptop flashes the blue screen and the tv is saying no signal. when i tried to check the dispaly arrangement it says this:The Arrangement tab of Displays preferences is hidden because you only have a single display attached to this computer.
It is not properly connected to the network.
Make sure location is set correctly
DNS should be on auto (settings - general - network)
Try ethernet
Signal strength on device won't account for issues, you would need a network report from istumbler, netstumbler or similar. This will show accurate signal strength along with noise and nearby networks -
While finalizing I get the blue screen and my laptop shuts down? HELP!
I pasted the diagnostic thing below but dont understand why I keep getting that blue screen and my computer to shut down on me. I have tried a couple of different brands of c.d.'s and can't figure it out. The computer is 2-3 months old I dont get it. Please help!
Microsoft Windows XP Professional Service Pack 2 (Build 2600)
Sony Corporation VGN-FJ290P
iTunes 6.0.4.2
CD Driver 2.0.4.3
CD Driver DLL 2.0.3.2
LowerFilters: dvd43llh (3.5.0.0), PxHelp20 (2.0.0.0),
UpperFilters: GEARAspiWDM (2.0.4.3),
Video Driver: Mobile Intel(R) 915GM/GMS,910GML Express Chipset Family\Intel(R) 915GM/GMS,910GML Express Chipset
FlashMedia\MSorMSProDevice, Bus Type SSA
IDE\DiskHTS541010G9SA00_______________________MBZOC60D, Bus Type ATA, Bus Address [0,0]
IDE\CdRomPIONEERDVD-RW__DVR-K16D________________1.00___, Bus Type ATA, Bus Address [0,0]
If you have multiple drives on the same IDE or SCSI bus, these drives may interfere with each other.
Some computers need an update to the ATA or IDE bus driver, or Intel chipset. If iTunes has problems recognizing CDs or hanging or crashing while importing or burning CDs, check the support site for the manufacturer of your computer or motherboard.
Current user is administrator.
E: PIONEER DVD-RW DVR-K16D, Rev 1.00
Audio CD in drive.
Found 19 songs on CD, playing time 76:13 on Audio CD.
Track 1, start time 00:02:00
Track 2, start time 04:01:65
Track 3, start time 08:02:08
Track 4, start time 11:43:11
Track 5, start time 15:43:55
Track 6, start time 22:23:05
Track 7, start time 25:45:55
Track 8, start time 29:38:08
Track 9, start time 33:28:34
Track 10, start time 37:56:60
Track 11, start time 42:25:28
Track 12, start time 45:26:27
Track 13, start time 49:08:66
Track 14, start time 54:05:27
Track 15, start time 57:58:62
Track 16, start time 60:52:58
Track 17, start time 64:56:31
Track 18, start time 68:26:42
Track 19, start time 73:01:53
Audio CD reading succeeded.
Get drive speed succeeded.
The drive CDR speeds are: 4 10 16 20 24.
The drive CDRW speeds are: 4.
The drive DVDR speeds are: 4 10 16 20 24 0.
The drive DVDRW speeds are: 4 10 16 20 24 0.
The last failed audio CD burn had error code -128(0xffffff80). It happened on drive E: PIONEER DVD-RW DVR-K16D on -128(0xffffff80) media at speed 0X.I recently purchased Norton stuff and loaded it but dont know how to do all that stuff you said to do.
okay.
was that Norton Internet Security 2006? if so, right-click on the yellow ticky-Norton thing down in your task bar, and select "Norton Protection Center". click the LiveUpdate button. install everything it says is available at LiveUpdate. restart the PC if it asks you to.
open Norton Protection Center again. click on "Norton AntiVirus". click on "Scans". click on "Run full system scan".
once that's finished, and you've dealt to everything that shows up, do a spyware scan. if you don't have an antispyware program, download and install the free trial version of Ewido, and scan your PC with that.
ewido anti-malware download
once that's finished, and you've dealt to anything that shows up, go to the Symantec website (they make your Norton), and run one of their online virus scans. they take an eternity, so you may want to do that overnight:
Symantec Security Check
to do a disk cleanup, go "start > all programs > accessories > system tools > disk cleanup"
to run chkdsk (that's a disk checking/repair utility in Windows), close all active programs, go into My Computer, right-click on your hard drive, select "properties", click on the "tools" tab, and click the "check now" button.
to do a disk defrag, go "start > all programs > accessories > system tools > disk defragmenter"
love, b -
Have MacBook Pro which is around a year old.Downloaded
Have MacBook Pro around a year or so old. Download & tried to install OS ML. Saying couldn.t install becos disk Macintosh HD damaged. Tried repair disk via utility but cant click on repair disk. Any ideas - am toiling to get anything going??
The OS installation checks your disk for damage before trying the install the new OS. Your disk is obviously damaged. You'll need to replace it. I can recommend OWC as a place to start looking for a new internal drive. You might want to buy a dock or enclosure for your old drive to see if you can, in fact, salvage any data from it. It would also be wise to invest in a good external drive for backup purposes.
Clinton -
I am a long time user of Macs. 20+ years.
This is my granddaughters 13" MacBook Pro we purchased for her in 2010 for college.
I have tried everything I know including firewire connection to my iMac while holding the T key, two different utilities CDs (will not open them) and held various key combinations as recommended while start up. Computer just beebs ever four seconds.
Battery is built-in but fully charged.
Any ideas?Hello,
Can you count the beeps or flashes?
1 beep = no RAM installed
2 beeps = incompatible RAM types
3 beeps = no good banks
4 beeps = no good boot images in the boot ROM (and/or bad sys config block)
5 beeps = processor is not usable
In addition to the beeps, on some computers the power LED will flash a corresponding number of times plus one. The LED will repeat the sequence after approximately a 5-second pause. The tones are only played once.
Note: In this case, a flash is considered to be 1/4 second or 250 ms or greater in length.
http://support.apple.com/kb/HT1547
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