My MacBook Pro is stuck on grey loading screen with apple logo and spinning wheel.

PLEASE HELP - Tried to start up my MacBook Pro and I get grey screen w/ apple logo & spinning wheel. It's stuck on this screen. Safe mode didn't help but reveled this: smc read key action error, BOOS key failed, BOPS key failed. Consider rebuild of prelinked kernal com.apple.kext triggers triggered rebuild. IOBluetooth host controller USB transport Suspend Device. I ran verifications/repairs in Disk Utilities, but nothing came back wrong on the reports. I'm a bit panicked, as I use this computer for work and have no other computer to use in the meantime. I should also note that I have very little technical knowledge, so if you can lend your help please keep that in mind when responding. I'd be over the moon if anyone can help.

Startup - Gray, Blue or White screen at boot, w/spinner/progress bar
Startup - Gray Screen
Startup Issues - Resolve
Startup Issues - Resolve (2)

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Macbook Pro (2011) froze while working, forced shut down, now won't turn on. Grey screen with apple logo and spinning wheel for hours. Help?

Macbook Pro (2011) froze while working, forced shut down, now won't turn on. Grey screen with apple logo and spinning wheel for hours. Help?
Unfortunately do not know the operating system since I never updated anything and I can't get in to it.
Thanks for your assistance.

If you want to preserve the data on the boot drive, and it's not already backed up, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data, you can skip this step.
There are several ways to back up a Mac that is not fully functional. You need an external hard drive to hold the backup data.
1. Boot from the Recovery partition or from a local Time Machine backup volume (option key at startup.) Launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.”
2. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, boot the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
3. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.

HT204347 Hi my serial number on bottom of my mac is W8*******66E when l try to try the computer on it is just going to grey screen with apple logo and spinning wheel i have tried starting in safe mode and a few other suggested solutions and they have not

Hi my serial number on bottom of my mac is W8******66E when l try to turn the computer on it is just going to grey screen with apple logo and spinning wheel i have tried starting in safe mode and a few other suggested solutions and they have not worked?
<Edited by Host>

What other solutions have you tried?
This may help you:
https://discussions.apple.com/docs/DOC-3353
Ciao.

Macbook won't boot past grey screen with Apple logo and spinning wheel.

For some reason, after about 1 year and 10 months of owning my Macbook, it decided this morning not to load past the grey screen with the Apple logo and spinning cog/wheel.
I used it for a couple of hours beforehand, and it was working fine. Software Update prompted me of about about 4 or 5 updates; I can't remember exactly what was downloaded, but I think there was a Security Update and iTunes among them. I restarted, left it to install with no errors, but when I logged in, Safari and iTunes were running incredibly slowly. I also noticed that the volume keys weren't responding, as well as the power key to bring up the "Sleep, Restart, Shutdown, etc" dialog box. I forced shutdown, hoping a restart would solve my problem, and that's when my troubles started. I originally just left it, but after about an hour the wretched thing was still spinning.
So far, I have done a number of troubleshooting tips on a variety of websites. I have tried taking the battery out and holding down power for 5 seconds, resetting the PRAM with option, cmd, p & r, and holding down power until the sleep light flashes rapidly and the computer lets out a large "BOOOP".
I have booted off my Leopard install disk with both option and c, repaired the hard drive a number of times, with there being no errors whatsoever. I have tried repairing permissions, but everything seems to freeze up, except the mouse.
For some reason my computer will not boot into safe mode, either, and holding cmd & s at startup doesn't get me to the stage where I can enter commands with the keyboard.
Unfortunately, because of my puny 60GB hard drive, I only have 1GB of free space left and cannot reinstall Leopard without wiping my hard drive.
I would greatly appreciate it if anyone could assist me with this unfortunate dilemma. It's such a shame that my computer has been fantastic for so long and now decides to play up. (Maybe it's just Apple trying to get me to buy a new 2.4Ghz aluminium Macbook sooner than I was planning...)
Thanks very much.

Hi ds,
Sorry to hear you're having such trouble!
Unfortunately, the best thing you can do at this point is reinstall Leopard (and then attempt to install the combo updater, too). If you don't have a backup of your machine, you could boot it into Target Disk Mode (by holding down T at startup) and then attach it via FireWire to another computer to salvage your files.
I recently had to repair a machine with this exact same problem, and after messing around with that for several hours, I'd have to say that I think that an Erase and Install is the way to go. If you then migrate over your user data and start having troubles, you at least know where the problem lies. I suspect, though, that having a clean machine with all of the new updates applied will be the end of the issue.
Sorry to be the bearer of bad news. There are a few other things you could try first; you could, for example, manually download the relevant combo updater from Apple's website and attempt to install it to your damaged machine while it's in Target Disk Mode. If you have a copy of Disk Warrior, that too is certainly worth a shot (and in some cases may be the saving grace). In my experience, though, a failure of this magnitude isn't easy to resolve.
Hope that helps.
—Hazy

MacBookPro stuck on grey screen with Apple Logo and spinning wheel - help !

I was using my MBP when I dropped an empty folder into the trash and then went to empty the trash, suddenly everything went slow, i tried closing the windows and any applications but the beachball thing was spinning round on everything I was trying to close, I went to restart the computer the normal way (top left) but that had a spinning beachball so i switched it off with the power button. Now when it starts up it does the usual bong noise, shows the apple sign and the loadng circle but nothing happens after. I have tried the Pram reset thing but to no avail - I need help please !!

This typically means critical system files were damaged from the abnormal shutdown. It's possible that repairing the drive may fix the problem (but may not.) See the following:
Repairing the Hard Drive and Permissions
Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Installer menu (Utilities menu for Tiger and Leopard.) After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer. Now restart normally.
If DU reports errors it cannot fix, then you will need Disk Warrior (4.0 for Tiger, and 4.1 for Leopard) and/or TechTool Pro (4.6.1 for Leopard) to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
If this doesn't work then you will need to reinstall OS X. You may be able to do the following:
How to Perform an Archive and Install
An Archive and Install will NOT erase your hard drive, but you must have sufficient free space for a second OS X installation which could be from 3-9 GBs depending upon the version of OS X and selected installation options. The free space requirement is over and above normal free space requirements which should be at least 6-10 GBs. Read all the linked references carefully before proceeding.
1. Be sure to use Disk Utility first to repair the disk before performing the Archive and Install.
Repairing the Hard Drive and Permissions
Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Installer menu (Utilities menu for Tiger.) After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported, then quit DU and return to the installer.
2. Do not proceed with an Archive and Install if DU reports errors it cannot fix. In that case use Disk Warrior and/or TechTool Pro to repair the hard drive. If neither can repair the drive, then you will have to erase the drive and reinstall from scratch.
3. Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When you reach the screen to select a destination drive click once on the destination drive then click on the Option button. Select the Archive and Install option. You have an option to preserve users and network preferences. Only select this option if you are sure you have no corrupted files in your user accounts. Otherwise leave this option unchecked. Click on the OK button and continue with the OS X Installation.
4. Upon completion of the Archive and Install you will have a Previous System Folder in the root directory. You should retain the PSF until you are sure you do not need to manually transfer any items from the PSF to your newly installed system.
5. After moving any items you want to keep from the PSF you should delete it. You can back it up if you prefer, but you must delete it from the hard drive.
6. You can now download a Combo Updater directly from Apple's download site to update your new system to the desired version as well as install any security or other updates. You can also do this using Software Update.

Mac book air stuck on grey screen with apple logo and spinning wheel

I had a lot of tabs open and several applications as well. things really slowed up when I added El media player to the mix. finally computer froze completely and now can't get it to restart (stuck on grey screen) tried SMR plus PRAM procedures without success.

Hmm... try doing this:
1) Force your Mac to shut down by pressing and holding the power button for about 5 sec.
2) Start in Safe Mode. Press the power button to turn it on, and before you hear the Startup "Dummmmm" chime, hold down the Shift key. For a few sec, you won't see the Apple logo. Keep pressing the Shift key until you see it. If you press it after the Apple logo appears, start from Step 1 again.
3) This time, your Mac should take longer to boot. (Like a minute or 2 longer as it is going thru the necessary files to boot from, and not just everything like in Normal Startup mode; which caused it to hang)
4) Does your Mac boot sucessfully to the Login Screen or Desktop? The login Screen should show SAFE MODE in red at the top. The Desktop should have Sound disabled and seems a lot slower. If you see either of these, backup ALL your files (if you have not already done so) on to an External HDD. Create a new User Account in System Preferences>Accounts with about the same info as your current account (The name will have to be different though, if your previous account was John, this time, add your last name as in John Appleseed.) Make sure it is an Admin account. Then, login into the new account and delete your previous account. Copy all your files over to your new account and restart your Mac correctly by going to Apple Menu>Restart.
5) This time, don't press anything and let it boot normally. Does your Mac boot correctly? I hope that helps you a little. Get back to me if it does not work!

IMac (early 2008): grey screen with Apple logo and spinning wheel

Hi there,
I have recently had a problem with my iMac - it started with distorted graphics and I booted into Safe Boot to back up all files with the intention of reinstalling OS X (either from original install CDs or from USB drive with Mountain Lion on). Safe Boot got rid of the distorted graphics but as I rebooted to reinstall, the iMac hung on the spinning wheel on a grey screen with the Apple logo.
I have tried (in no particular order) : resetting PRAM and SMC, booting from original install CDs, booting from the self-created Mountain Lion USB stick, booting into Safe Boot again, booting normally, taking out keyboard/mouse and booting normally... the pinwheel either freezes, the iMac reboots itself, or comes up with a screen telling me to reboot due to a problem. If I hold down command-V at startup it always freezes/fails at the same point and there's usually a previous shutdown cause of 3 or -128?!
I don't seem to be able to run the hardware test either from DVD or internet, I can boot into single user mode and the iMac will stay up for hours but I don't know what to look at or what to fix! There are kernel panic logs relating to some of the shutdowns but as I can't view these out of single-user mode I can't attach them to the post but can look & reply on another machine.
It's an early 2008 iMac, 24" screen, running OS X 10.8.2 - I'd appreciate any help and will try to provide any extra information anyone needs (that I can glean from single user mode, anyway!)
Kind regards,
Carly

I've looked at that, I did try to link the discussion to the article but it failed too Thank you though.
I just created an Ubuntu DVD to run - the graphics are distorted on that too so I'm guessing it's a fault with the graphics card. I don't have the knowledge to confirm/deny it so a trip to an Apple Store is probably in order?

My macbook shows a only white screen with apple logo and spinning wheel when i on the power button? How can i correct that?

Any help!!!

Take each of these steps that you haven't already tried. Stop when the problem is resolved.
Step 1
The first step in dealing with a boot failure is to secure your data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since your last backup, you can skip this step.
There are several ways to back up a Mac that is unable to boot. You need an external hard drive to hold the backup data.
a. Boot into the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.”
b. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, boot the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
c. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to boot, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can boot now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
If you've booted from an external storage device, make sure that your internal boot volume is selected in the Startup Disk pane of System Preferences.
Step 3
Boot in safe mode. Note: If FileVault is enabled on some models, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
When you boot in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, your boot volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 5.
If you can boot and log in now, empty the Trash, and then open the Finder Info window on your boot volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then reboot as usual (i.e., not in safe mode.)
If the boot process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 4
Sometimes a boot failure can be resolved by resetting the NVRAM.
Step 5
Launch Disk Utility in Recovery mode (see Step 1.) Select your startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then reboot as usual.
Step 6
Reinstall the OS. If your Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Step 7
Repeat Step 6, but this time erase the boot volume in Disk Utility before installing. The system should automatically reboot into the Setup Assistant. Follow the prompts to transfer your data from a Time Machine or other backup.
Step 8
This step applies only to older Macs (not current models) that have a logic-board ("PRAM") battery. Both desktop and portable Macs used to have such a battery. The logic-board battery is separate from the main battery of a portable. A dead logic-board battery can cause a gray screen at boot. Typically the boot failure will be preceded by loss of the startup disk and system clock settings. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
Step 9
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store to have the machine tested. If you can't get to an Apple Store, go to another authorized service provider.

MacBook 2008 or 2009(?) stuck on grey boot screen with Apple logo and rotating gear under it.

See now, the real problem is that I can't even try Disk Utility because I don't have the original disks seeing as I bought this MacBook off of Amazon. I tried Safe Mode, Single User Mode, & resetting the PRAM. Basically everything I can do without the original disks. How do I do this?! Please help for I'm desperate.

Sounds like you've already read this Apple note. No bootable external backup hard drive? You might call Apple support to see if they still have the original OS X disks for your system, or you can buy OS X 10.6 from the online Apple for $20, which would be an upgrade, assuming you have at least 1GB of memory. Otherwise, take it into an Apple store for assistance.

My macbook pro doesn't bootbeyond the grey screen with apple icon and spinning wheel.

My macbook pro doesn't boot beyond the grey screen with apple icon and spinning wheel. I used the "Option" button to access the Disk Utility function and run Repair Disk and Repair Disk Permissions. Should I restart my computer?

The following support article is somewhat outdated. Where it refers to booting from an installation disc, you should boot from your recovery partition (if running 10.7 or later) by holding down the key combination command-R at the chime.
Mac OS X: Gray screen appears during startup

Start up screen stuck on grey screen with apple logo and spinning gear

Start up screen is stuck on grey screen with apple logo and spinning gear. What should I do?

See this thread with dominic23’s suggestions: https://discussions.apple.com/thread/5783326?tstart=0

MacBook will not start. I have restarted with original CD. I have used Utilities and "no problem" with hard drive. I have reset PRAM. I have tried safe boot. Nothing is work. Gray screen with Apple logo and rotating wheel. Thanks for any suggestions!

MacBook will not start. I have restarted with original CD. I have used Utilities and "no problem" with hard drive. I have reset PRAM. I have tried safe boot. Nothing is work. Gray screen with Apple logo and rotating wheel. Thanks for any suggestions!

Snow Leopard is a Mac OS X version. You say that it's the version you have in your Mac (10.6.8). Do a back up of your files, format the hard drive (using Disk Utility) and reinstall again

MacBook Pro won't get off startup screen with apple logo. Help?

Could someone please tell me how I can get my macbook to get off that stupid startup screen with the apple logo? It won't go past that screen and boot properly. I have tried reinstalling OS X didn't work. I tried running a disk utility test and no errors where found. I don't have the time machine thingy so I couldn't try that. Is there anything else I can do before taking it to Apple and l
paying hundreds of dollars???
thanks in advance!!!

Take each of these steps that you haven't already tried. Stop when the problem is resolved.
Step 1
The first step in dealing with a startup failure is to secure the data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since the last backup, you can skip this step.
There are several ways to back up a Mac that is unable to start. You need an external hard drive to hold the backup data.
a. Start up from the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.” The article refers to starting up from a DVD, but the procedure in Recovery mode is the same. You don't need a DVD if you're running OS X 10.7 or later.
b. If Step 1a fails because of disk errors, and no other Mac is available, then you may be able to salvage some of your files by copying them in the Finder. If you already have an external drive with OS X installed, start up from it. Otherwise, if you have Internet access, follow the instructions on this page to prepare the external drive and install OS X on it. You'll use the Recovery installer, rather than downloading it from the App Store.
c. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, start the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
d. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
If the startup process stops at a blank gray screen with no Apple logo or spinning "daisy wheel," then the startup volume may be full. If you had previously seen warnings of low disk space, this is almost certainly the case. You might be able to start up in safe mode even though you can't start up normally. Otherwise, start up from an external drive, or else use the technique in Step 1b, 1c, or 1d to mount the internal drive and delete some files. According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation.
Step 3
Sometimes a startup failure can be resolved by resetting the NVRAM.
Step 4
If you use a wireless keyboard, trackpad, or mouse, replace or recharge the batteries. The battery level shown in the Bluetooth menu item may not be accurate.
Step 5
If there's a built-in optical drive, a disc may be stuck in it. Follow these instructions to eject it.
Step 6
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to start up, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can start up now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
Step 7
If you've started from an external storage device, make sure that the internal startup volume is selected in the Startup Disk pane of System Preferences.
Start up in safe mode. Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to start and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know the login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
When you start up in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, the startup volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 11. If you ever have another problem with the drive, replace it immediately.
If you can start and log in in safe mode, empty the Trash, and then open the Finder Info window on the startup volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then restart as usual (i.e., not in safe mode.)
If the startup process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 8
Launch Disk Utility in Recovery mode (see Step 1.) Select the startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then restart as usual.
Step 9
If the startup device is an aftermarket SSD, it may need a firmware update and/or a forced "garbage collection." Instructions for doing this with a Crucial-branded SSD were posted here. Some of those instructions may apply to other brands of SSD, but you should check with the vendor's tech support.
Step 10
Reinstall the OS. If the Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Step 11
Do as in Step 9, but this time erase the startup volume in Disk Utility before installing. The system should automatically restart into the Setup Assistant. Follow the prompts to transfer the data from a Time Machine or other backup.
Step 12
This step applies only to models that have a logic-board ("PRAM") battery: all Mac Pro's and some others (not current models.) Both desktop and portable Macs used to have such a battery. The logic-board battery, if there is one, is separate from the main battery of a portable. A dead logic-board battery can cause a startup failure. Typically the failure will be preceded by loss of the settings for the startup disk and system clock. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
Step 13
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.

MacBook pro bought in 2010 when u turn it on screen is gray with apple logo and spinning wheel and won't turn on???

When trying to turn on MacBook pro bought in 2010 (Mac OS X) I get a gray screen with an apple logo and a spinning wheel. Won't go any further. Any ideas? I have photos I haven't saved and don't want to loose them.

stevesurplus wrote:
and a few other suggested solutions and they have not worked?
What are the 'other suggested solutions'?
Ciao.

2011 Macbook Pro white screen after apple logo and spinning wheel

Hey there guys,
My 2011 Macbook Pro has encountered some problems. Firstly while i was at school, i opened up my computer, usually the computer would require you to type your password, but my login page became fuzzy, white lines everywhere. So I restarted my computer and everything was okay. After that i came back home, my computer was running fine, after surfing the net for a few hours, my whole computer suddenly became blue. So what i did was i just restarted my computer, after that my computer would boot up Apple logo would come up, the spinning wheel would also come up, after 30-40 secs it would turn black screen and come back on as a white screen and would just stay like that. It would be on the white screen. Tried some rebooting ways but all didn't work.
1st: I wanna know whats the problem?
2nd: Is this a harddrive failure? (Because i have alot of important documents and personal stuff in my hard drive and i hope it isn't a crashed hardrive)
Thanks for your help..
PS: Im running on Moutain Lion, but i have no idea what version it is.

Make a "Genius" appointment at an Apple Store.
Back up all data on the internal drive(s) before you hand over your computer to anyone. If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.
Keeping your confidential data secure during hardware repair
*An SSD doesn't need to be zeroed.

My MacBook Pro is stuck on grey loading screen with apple logo and spinning wheel.

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