My MacBook pro retina display 15 inch (2013) doesn't start. After I press the start button there is only a beep sound at regular interval. The screen remains blank and the keys don,t light up. Can anyone help please?

My MacBook pro retina display 15 inch (2013) doesn't start. After I press the start button there is only a beep sound at regular interval. The screen remains blank and the keys don,t light up. Can anyone help please?

If your MBP is under warranty, bring it to an Apple store and have the technicians fix it.  If not, try the steps in this support article:
http://support.apple.com/kb/ts2570
Ciao.

Similar Messages

  • I have an Ipod touch and cannot take it off headphone mode, Can anyone help please.

    I have an Ipod touch and cannot take it off headphone mode, Can anyone help please.
    Thankyou

    - Try cleaning out/blowing out the headphone jack. Try inserting/removing the plug a dozen times or so.
    Try the following to rule out a software problem
    - Reset the iPod. Nothing will be lost
    Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Reset all settings
    Go to Settings > General > Reset and tap Reset All Settings.
    All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
    - Restore from backup
    - Restore to factory settings/new iPod.
    - Make an appointment at the Genius Bar of an Apple store. Seems you have a bad headphone jack.
    Apple Retail Store - Genius Bar
    Apple will exchange your iPod for a refurbished one for this price. They do not fix yours.
    Apple - iPod Repair price
    A third-party place like the following will replace the jack for less. Google for more.
    iPhone Repair, Service & Parts: iPod Touch, iPad, MacBook Pro Screens
    Replace the jack yourself
    iPod Touch Repair – iFixit

  • Glitch at shutdown? Macbook pro retina display late 2013 model

    Hi,
    I have the late 2013 model of the macbook pro retina display. Since the past few weeks, I've been noticing a glitch at shutdown. This started to happen after my macbook asked me for my keychain password. How can I fix this glitch?
    Before the whole keychain password: My mac would take a good 30 seconds to turn off properly. There would be a grey screen for a good 30 minutes.
    After the whole keychain password: My mac just shuts off in a second literally but the grey screen doesnt appear. These a glitch. You can see the dock trying to go down at shutdown but because of the glitch it just stays there.
    How can I fix this? Should I get it checked out?

    Please make a Genius Appointment and take it in for service. Ask for the glitch specialist.

  • Problem with RAM and slowing of computer when using CS5 can anyone help please?

    Hello I am having big problems at the moment with a slow computer when I am using Photoshop CS5 I am informed that I am low on memory.  I do not store any photographs on my computer they are all on an external hard drive, the only image on the computer are the ones I am working with.  I have been in touch with Norton who think it is an Adobe issue can anyone help please, looking forward to hearing from you and to a swift fix of the problem
    Best wishes
    Sheila

    How much memory do you have installed, and what operating system are you running?
    Mark

  • HT1212 hi my daughter has disabled her iphone 4 and its never been synced with itunes can anyone help please

    hi my daughter has disabled her iphone 4 and its never been synced with itunes can anyone help please

    iOS: Forgotten passcode or device disabled after entering wrong passcode - http://support.apple.com/kb/ht1212 - Learn what to do if you have forgotten or can't remember your passcode, or if your device displays a message saying it is disabled.

  • I recently bought the macbook pro retina display early 2013? should I return it and get the late 2013 model?

    i recently bought the macbook pro 15 inch retina display early 2013? should I return it and get the late 2013 model?

    You have 14 days exchange
    New retina has which yours doesn't -
    802ac wifi, very very fast
    Haswell cool running processor
    Longer batt life
    Lightweight form factor
    Faster  PCIe SSD
    Overall a better machine to have yes
    Your choice is subjective to your needs however
    peace

  • I just got an iPad 2 16 gb and was wondering how I can upload pictures from a micro sd card but my iPad is saying cannot connect device using too much power. I have tried a 16 gb micro sd card and 4 gb micro sd card. Can anyone help please??

    I got an iPad 2 and I cannot get my pictures to upload from a micro sd card as the iPad is saying device not accepted using too much power. Can anyone help? My iPad 2 is a 16 gb and my micro sd card is 4 gb

    You can use a USB flash drive & the camera connection kit. First download the pics to your computer.
    Plug the USB flash drive into your computer & create a new folder titled DCIM. Then put your movie/photo files into the folder. The files must have a filename with exactly 8 characters long (no spaces) plus the file extension (i.e., my-movie.mov).
    Now plug the flash drive into the iPad using the camera connection kit. Open the Photos app, the movie/photo files should appear & you can import.
     Cheers, Tom

  • Pop ups and adverts have infected my mac. Can anyone help please?, Pop ups and adverts have infected my mac. Can anyone help please?

    Hi. I have had a mac for many years now and suddenly iv'e been infected with pop ups, redirections and adverts which are very annoying.
    Can anyone please advise how i can clean this up to get back to my many happy years browsing with Safari?
    Thanks
    Andy

    Click here and follow the instructions, or if desired, download and run Adware Medic. The second link is a direct download; if you're unable to download it, see this page.
    (116113)

  • I tried to restore my MacBook pro. As I'm selling it its lion 10.7.4 but now it won't safari. And my setting are still on. Can anyone help please

    Hi everyone
    I need help?
    I bought my MacBook pro 17" in may 2012 and I've only used it for iTunes and to surf the net.
    I gathered that I wasn't really using it to its full potential. I'm selling it now and wanted to restore it.
    I think I've pressed command a r and reloaded lion on to it.
    The problem is it still has my account info and I was hoping that would put it to its factory settings.
    I logged on and now safari won't load up.
    Please can I have some help never had a mac before all I want is to set it too factory settings please.

    Install or Reinstall Lion/Mountain Lion from Scratch
    Be sure you backup your files to an external drive or second internal drive because the following procedure will remove everything from the hard drive.
    Boot to the Recovery HD:
    Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
    Erase the hard drive:
    Select Disk Utility from the main menu and click on the Continue button.
    After DU loads select your startup volume (usually Macintosh HD) from the left side list. Click on the Erase tab in the DU main window.
    Set the format type to Mac OS Extended (Journaled.) Click on the Erase button and wait until the process has completed.
    Quit DU and return to the main menu.
    Reinstall Lion: Select Reinstall Lion/Mountain Lion and click on the Install button.
    Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.

  • Macbook Pro Retina Display (Oct 2013)

    I have the new MBPr that came out in late october 2013. The battery is obviously not going to last me 9 hours because I'm using it.. but it sure does drain fast. Most I do is internet browsing and listen to music on youtube. Is there something I can reset with the battery to maximize the battery life? Also I'm a new macbook user and I don't know when I should charge my macbook. I've been charging it when the battery is almost dead but I've read on some forums that this is bad for the battery life. PLEASE HELP ME! The battery life is really upsetting..

    The 'estimated' 9 hours of battery time is onlt for 'light' Internet browsing - with few Flash movies being viewed - and maybe a couple of low-consumption applications being open, all energy saver settings set just right, etc.
    BUT...
    You shouldn't let the battery run down to almost no power. If you're able, plug your computer in just as battery % reaches about 30. You can even leave the adapter plugged in whenever you're near a receptacle. If you're plugged in almost 100% of the time, let your battery run down to about 30-40% at least once every two weeks before plugging back into mains.
    Be sure and set your Energy Saver prefs to lower the screen brightness and keyboard backlight brightness as low as possible.
    You may not get a solid 9 hours on battery, but at least 8 hours can be reasonably expected.
    Good luck,
    Clinton

  • Funky and annoying issues with my ipods harddrive, can anyone help please?

    Hi everyone,
    this is the first time ive been to an ipod support forum, ive tried everything and this is the last resort please help!
    ive got a 4thgeneration ipod (non-color) and this is my 4th one, after a random period of time (between 4 weeks to 2 months) they all break. The hard drive starts making crazy sounds, randomly the unhappy face appears and eventually you lose everything, im not having a great experience with this product and apple refuse to refund saying theyll just replace it with another one (3 ipods later its still not working)
    It hasn't been abused, i've treat this one like it's worth its weight in gold and its barely been moved since i've gotten it (mostly been using it for temporarily storing files). I unmount it (safely eject/remove hardware) before unplugging it and do everything by the book.
    This time it's gone beyond what normally goes wrong..
    As a last resort i tried restoring the ipod to factory settings, something must have gone wrong during this process because now the ipod is convinced that it is just a 400meg drive, is there anything i can do to restore it to its full 40gb?
    formatting just gives the option to format it to 400meg, fdisk wont work because its a USB disk, same thing with partition magic.
    any ideas?
    im desperate lol! also, if not, what are the chances of convincing apple to refund me so I can get an iRiver?
    having said that, my friend has the exact same model and has had it about 7 months without any problems, maybe im just unlucky!
    id prefer to repair it rather than send it off again for another refurbished model, any ideas?
    thanks in advance guys..

    "Did you do this within the iPod interface?"
    not sure what you mean sorry!, I used the ipod updater tool to restore it to factory settings.
    Apologize for that one, I somehow assumed you tried to reset it with holding "menu" and the center button or via "settings->reset to factory setting" in the iPods menu.
    i've tried formatting it with windows but it only allows me to format it to the drives 'maximum capacity' of 400megs, fdisk for linux tells me the maximum partition size can be 400megs also
    Well, that might be the thing you shouldn't have done. The iPod must be formatted with the Updater! Other programs (like Windows Explorer and Partition Magic) mess up the iPods firmware.
    As the "400MB" appeared after the Updater treatment, the drive surely is messed up. Try the latest Updater once again. If this doesn't work out, you could run chkdsk and use the Updater afterwards.
    If there's still no avail, you would have to send it in one more time.

  • TS3276 my server went down and now my email is not working, can anyone help please?

    My website server went down and now my email is not working (though the server is back up)
    Does anyone know what I need to do?
    I'm told by my website hosts that I need to 'reconfigure authentication" but I have no idea how to do this, they are now closed for the weekend and I need it fixed before Monday morning. Could anyone tell me where to find step by step instructions. I've tried but have made matters worse and the couple of mail accounts that WERE still receiving email are now also not.
    Help please!

    Hi Eyen80,
    If you are having issues with your iPhone’s camera not functioning, you may want to troubleshoot using the steps in this article -
    iPhone: Hardware troubleshooting
    http://support.apple.com/kb/TS2802
    Specifically -
    Camera isn't functioning or has undesired image quality
    If the screen shows a closed lens or black image, force quit the Camera app.
    If you do not see the Camera app on the Home screen, try searching for it in Spotlight. If the camera does not show up in the search, check to make sure that Restrictions are not turned on by tappingSettings > General > Restrictions.
    Ensure the camera lens is clean and free from any obstructions. Use a microfiber polishing cloth to clean the lens.
    Cases can interfere with the camera and the flash. Try gently cleaning the lens with a clean dry cloth or removing the case if you see image or color-quality issues with photos.
    Try turning iPhone off and then back on.
    Tap to focus the camera on the subject. The image may pulse or briefly go in and out of focus as it adjusts.
    Try to remain steady while focusing:
    Still images: Remain steady while taking the picture. If you move too far in any direction, the camera automatically refocuses to the center.
    Note: If you take a picture with iPhone turned sideways, it is automatically saved in landscape orientation.
    Video: Adjust focus before you begin recording. You can also tap to readjust focus while recording. Exiting the Camera application while recording will stop recording and will save the video to the Camera Roll.
    Note: Video-recording features are not available on original iPhone or iPhone 3G.
    If your iPhone has a front and rear camera, try switching between them to verify if the issue persists on both.
    Thanks for using Apple Support Communities.
    Best,
    Brett L

  • Can my Flash Storage on my Macbook Pro Retina Display (Late 2013) be upgraded?

    I feel like my 256GB Flash Storage is not going to be enough for me, and I have bought it over a month ago. Anyone know my options on upgrading, other than using a portable storage drive.
    Thanks.

    There's no 3rd party for that yet. The company to watch would be Other World Computing. They do have SSD's for previous generations of Retina, but the new models have a different interface. One thing you can do is to add an SD card in the slot and format it as OS X Extended (Journaled) NOT case sensitive. It's nowhere near as fast as your SSD, but it's convenient and maybe good for less important data files.
    http://www.amazon.com/Lexar-Professional-128GB-Memory-LSD128CTBNA400/dp/B007BZRX K2/ref=sr_1_3?ie=UTF8&qid=1396915819&sr=8-3&keywords=sd+card+128+gb

  • My Macbook Pro Retina Display keeps freezing when I open or try to view videos in Youtube. Its brand new, Ive had it for maybe 3 months now and I'm worried its a virus or something. Help?!

    Help me please!!!

    What browser are you using? If it's Safari, uninstall Flash Player and then reinstall it. Also, go to the Safari dropdown menu and choose the option to reset Safari.

  • Line in Macbook Pro retina display late 2013 model

    there is the very thin line on the screen sometimes pink, red, green colour. towards the left side of the screen. the line goes of sometimes comes back.  I have read many people had this problem, but the posts was last years. is this hardware or software problem?

    Take the MBPr back to an Apple store genius bar and have the techs check it out while still under warranty...a graphics module problem will need their attention.

Maybe you are looking for