My MacBook Pro will not start up.  I only get a grey screen with the spinning wheel.  No blue page appears and the grey screen remains.  Tried starting with the Shift key but ineffective as well.

Can't get my MacBook Pro to start up.  Have shut it down several times and tried restarting but all I get is a grey screen with the spinning icon.  Apple Support online suggested starting with power button followed immediately with the shift key.  Same results.  Also tried power button with shift key, command, and V.  Black screen appeared instead with lots of data language but still no starting.  This final page was suppose to result in an internal system check and restart but nothing happened and the black screen remains.Where do I go from here?  Scheduled for the Genius Bar tomorrow but would like to resolve this beforehand.

You may be having a hardware problem that you cannot resolve on your own. Nevertheless...
...hold down the command and R keys whilst booting to try to get to your Recovery partition. If you can, use Disk Utility to try to Verify your boot drive (usually named "Macintosh HD" unless you've renamed it). If the verification fails, try to repair your hard drive. If everything appears to be OK, restart.
If you can't get into your Recovery partition, your problem is likely hardware related. If so, keep your appointment and see what the Apple techs have to say.
Clinton

Similar Messages

  • My Aluminum MacBook Pro will not startup (no chime), only sound is the dvd(dl) that is spinning inside. I have tried everything I know (dmc? reset), still disk spinning but no chime, (this is a spare-backup).

    All of a sudden,will not startup (no chime), only sound is the dvd(dl) that is spinning inside. I have tried everything I know (dmc? reset), removing 1 memory module at a time and trying to startup, still no chime only spinning of disk, still disk spinning, (this is a spare-backup), and I dont want to spend alot of $.
    my next ts is to open it up and disconnect the dvd drive (maybe it is hung up????) the hd is the original 1, maybe the power supply.......ANY suggestions?

    bump, I think ill cook my book...............

  • My 13" MacBook Pro will not boot up - all I get is blank screen

    The MacBook Pro is only 10 months old and is up to date on all OSX updates. I have been using it all day and suddenly this evening it just went to a blank screen and will not boot up. No fan, nothing. Nada.
    I have tried the following:
    checked magsafe and it is clean of any dirt
    checked battery (pressed button on side of Macbook and got 6 green lights coming up)
    There are no USB peripherals connected
    tried pressing CMD+CNTRL+Start button and nothing happended
    tried holding down start button for 30 seconds
    The mac has not been dropped or had water on it.
    Any other ideas?
    Cheers

    Which OS do you have...if it is Snow leopard then press shift while starting up, i.e., immediately after pressing power button
    if the os is Lion or Mountain Lion press command+r to goto the restore thing and then disk utility to rectify your problem

  • After updating from Lion 10.7.4 to 10.7.5, my MacBook Pro will not reboot.  Why?  What can I do about it?

    After upating from Lion 10.7.4 to 10.7.5, my MacBook Pro will not reboot.  Why?  What can I do about it?

    I ended up having to visit an Apple Store.  They claimed that the update must have aggravated an already corrupted hard disk drive.  The solution was to wipe my hard disk (fortunately I had recently backed up on Time Machine).  The "Genius" also claimed this was the first time he had come across the problem.  Although he was clearly able to diagnose it straightaway, and the next person he saw had exactly the same problem with his Mac, and I saw an awful lot of customers queuing up with their Macs and iMacs looking very suspiciously like they all had the same problem!  So clearly Apple know what the problem is but as usual treat customers as if they're idiots in order to cover up the problem.  But at least the problem is now solved (although having to take at trip out and wait in a queue at an Apple store, and then restoring from backups is a painstaking inconvenience I could well have done without).  All I can suggest is that you might as well take it in.  None of the "solutions" on the Forum are remotely on the ball, and all Apple "Geniuses" have clearly been told what the problem is and how to fix it.  Good luck!

  • MacBook pro will not boot. I get the gray screen, an apple icon and spinning wheel. Tried to start in safe mode but get the same screen. The only thing different was that I loaded the zedge sync app yesterday. Now getting this problem.

    Macbook pro will not boot. I get the gray screen, an apple icon and spinning wheel. I tried to start in safe mode, but get this same screen. The only thing different is that I added the zedge update app to do a sync for adding ringtones to my apple cell phone. How can I get a good boot. I am fairly new to apple computer.

    Reset PRAM: http://support.apple.com/kb/PH4405 and then try a normal boot.
    Run the Startup Manager to select Startup disk:  http://support.apple.com/kb/HT1310
    If those did not work your disk may be sick or dying.  The top priority at this point is to make a backup copy of your data.
    Check the health of the disk.  Boot in Recovery Mode (Boot, Command-R).  Run Disk Utility.  Click on the upper left disk icon.  Does the S.M.A.R.T. status say “Verified”?  If not the disk/SSD is unhealthy and needs to be replaced.  Even if it does not show “Verified” you can still attempt a backup. 
    Click on the icon indented below, usually called “Macintosh HD” and Verify Disk.  If it finishes with a green “OK” message then all is well with the disk.  If it shows errors in red then you have found a problem to address once the system is backed up.  Do not attempt software repairs until you have secured the data.
    If the disk will not show up at all in Disk Utility as your ran the tests above then it may be dead or it may have a bad internal SATA cable.  A trip to an Apple store for confirmation would be in order.
    If you have an external disk drive you can use as a backup drive then do so.  If not Google “Hitachi USB 3.0 external hard drive 1TB” to purchase one or go to a brick-and-mortar store (including an Apple store) to pickup one.  Any 1 TB external drive will do.
    Assuming it is still breathing you can try to recover the data without booting from the sick disk. 
    Reformat the external disk.  (This will erase all data on the external disk.)
    Boot in Recovery Mode.  Start Disk Utility.  Plug in the new disk.  Select it’s disk Icon (the second one down, left justified). Select the Partition tab.
    Partition Layout > Single Partition
    Name: Emergency Recovery 1 (or whatever name you wish to use)
    Format: Mac OS Extended (journaled)
    Options… > GUID Partition Table > OK
    Apply
    Select the Restore tab.
    Drag the old system volume (Macintosh HD) to Source.
    Drag the new disk volume (Emergency Recovery 1) to Destination.
    Click on Restore.
    It may take a long time for the backup.
    If that will not complete post back for other emergency data recovery methods, including those from a brody.
    If the backup succeeds, use the First Aid tab in Disk Utility to select the old volume (Macintosh HD) and Repair Disk.  If it does not finish with a green OK message try to repair it once or twice more.  If it repairs with a green OK message, will it boot normally?  If not, boot from the Recovery Partition and reinstall OS X.
    If it is still not healthy, post back for further instructions.

  • After instaling the update for OS yesterday (saturday 7.10.2012) my macbook pro will not start. The instaling proses start but stopp after 2-3 minutes. I have started mayby 10 tims know but it stops every time. Help, its just a monts ago my iMac hard fail

    After instaling the update for OS yesterday (saturday 7.10.2012) my macbook pro will not start. The instaling proses start but stopp after 2-3 minutes. I have started mayby 10 tims know but it stops every time. Help, its just a monts ago my iMac hard fail

    Actually it sometimes gets a little further, the display will dim and the pointer will appear and then whoop it will turn off. if i do a verbose start up, it will finish all the steps, the white screen will appear and dim and then it will turn off.

  • Have Macbook Pro & 4th gen iPod Touch. Downloaded & installed iOS 4.3.2 yesterday. Upgrade went without a hitch, but now iTunes on My Macbook Pro will not open. I get an error that says "iTunes" Data too new to be used with this version of iTunes.

    Have a Macbook Pro and a 4th gen iPod Touch. Downloaded and install iOS 4.3.2 yesterday. Upgrade went without a hitch, but now iTunes on My Macbook Pro will not open. I get an error that says --The file "iTunes Library" cannot be read because it was created by a newer version of iTunes--. I am running iTunes 10.1.  I searched for Updates to my MacBook Pro (running 10.6.7), but comes back saying no updates available. WHAT IS GOING ON??

    Is your computer still authorized in the Store menu in iTunes?
    iTunes Store: About authorization and deauthorization
    When I changed to my new MacBookPro I had to authorize it although I used TimeMachine to transfer my settings and data.
    Did you try to deselect Wi-Fi syncing and enable it again after that?
    iTunes 10.5 and later: Troubleshooting iTunes Wi-Fi syncing
    Did you already transfer your purchases and manually started a backup?

  • HT3964 My MacBook Pro will not boot up. The screen remains dark although the the comput makes the characteristic start up sound. The sleep light is showing.

    MY MacBook Pro will not boot upThe screen is dark, but the sleep light is on and it makes the characteristic start up sound.What is wrong?

    There is always the forum for MBP
    MacBook Pro
    https://discussions.apple.com/community/notebooks/macbook_pro
    https://discussions.apple.com/community/mac_os?view=discussions 
    http://www.apple.com/support/macbookpro

  • My MacBook Pro will not connect to my home wifi but will connect everywhere else. My other Apple devices (I-pad, I-touch, another MacBook Pro) connect to the router without problems. It was working fine but all of a sudden stopped working.Thanks!

    My MacBook Pro will not connect to my home wifi but will connect everywhere else. My other Apple devices (I-pad, I-touch, another MacBook Pro) connect to the router without problems. It was working fine but all of a sudden stopped working.Thanks!

    try this.
    get back into your router's settings and start deleting devices that are not connected to your router.
    you can also delete the ones that are connected - they'll connect again.
    on the DHCP side of it, increase the amount of users that can connect/log in to your router.
    see if that sorts it out for you.
    good luck.

  • HT1379 My Macbook Pro will not start at all. I automatically get the Apple Icon and a pinwheel that keeps clocking. How do I fix?

    If anyone can assist with why my Macbook Pro will not pass the first screen, please respond. I have been getting the spinning pinwheel for a few days and cannot lg on now. In recent days I deleted some files and thought that would help the computer move a little faster but now it will not sllow me to access my account. Any suggestions on how to get pass the initial screen?

    Could be many things, we should start with this...
    "Try Disk Utility
    1. Insert the Mac OS X Install disc, then restart the computer while holding the C key.
    2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu at top of the screen. (In Mac OS X 10.4 or later, you must select your language first.)
    *Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.*
    3. Click the First Aid tab.
    4. Select your Mac OS X volume.
    5. Click Repair Disk, (not Repair Permissions). Disk Utility checks and repairs the disk."
    http://docs.info.apple.com/article.html?artnum=106214
    Then try a Safe Boot, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it completes.
    (Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive.)
    If perchance you can't find your install Disc, at least try it from the Safe Boot part onward.
    If 10.7.0 or later...
    Bootup holding CMD+r, or the Option/alt key to boot from the Restore partition & use Disk Utility from there to Repair the Disk, then Repair Permissions.
    If that doesn't help Reinstall the OS.

  • My MacBook Pro will not start up, any suggestions?

    My MacBook Pro will not boot up. I was aware of something odd when I switched it off a couple of hours ago  now when I push the 'on' switch something starts - fans I think, and the little indicator light on the front. Does anyone have any suggestions on how to solve this problem?

    I had the same issue I bought my MacBook Pro in Jan. my harddrive was bad and they had to replace it. I know the guy held down the shift botton for a little then pressed the power botton while still holding down the shift botton and it turned on but not completely since my hard drive was bad.

  • Sleep light is on but MacBook pro will not power up

    Sleep light is on but MacBook pro will not power up

    Hi a,
    If the sleep light is already on when you try to start up, that means the MBP isn't shut down, so cannot start up. Hold down the power button for 5-10 seconds to shut it down, then try starting up.

  • My macbook pro will not start up. stuck on grey loading screen and spinning dial. HELP

    my macbook pro will not start up. stuck on grey loading screen and spinning dial. i shut it down last night and now when i try to turn it on it will not get past this page. lights and sounds work but nothing happens. please help

    Power it down by holding the power button down. Then try to power it up again. Post back. It would help if we knew what OS you are running, the model MBP...

  • My macbook pro will not start up or turn on.  any suggestions?

    My macbook pro will not start up or turn on.  Any suggestions?

    I had the same issue I bought my MacBook Pro in Jan. my harddrive was bad and they had to replace it. I know the guy held down the shift botton for a little then pressed the power botton while still holding down the shift botton and it turned on but not completely since my hard drive was bad.

  • Some apps on my macbook pro will not open,,,they bouce a few times and disappear.  would someone please give me a straightforward answer on why this might be haappening(started after updates))   please?

    some apps on my macbook pro will not open,,,they bouce a few times and disappear.  would someone please give me a straightforward answer on why this might be haappening(started after updates))   please?

    Yay! Solved my own question; just did a hard shutdown, worked like a charm! Funny, didn't before. But who am I to question salvation?

Maybe you are looking for