My mail is saying cannot verify account all of a sudden

Question

My mail account is saying cannot verify account. I've deleted and started again but same message appears. Help

Answer 1

Hello Nicola98,
It is possible that some of the server options have changed recently. I would recommend using this to get the settings from the email provider directly and use that information to setup the account.
Account Information
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Answers
Notes
Full name:
Your name as you would like it to appear on messages you send, such as Tom Clark.
My email address:
Such as [email protected].
My email provider:
The name of your email service provider such as Yahoo, Gmail, Comcast, or AOL.
Incoming (POP or IMAP) mail server settings
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Account type:
Choose one.
POP [     ]
IMAP [     ]
Exchange IMAP [     ]
Exchange 2007 EWS [     ] (see below)
Your provider will understand which Account type to select.
Description:
Used to title your inbox in Mail.
Such as "Tom's email"
Incoming mail server hostname:
Such as mail.example.com
Username:
Example: tomclark or [email protected]
Password:
Used to protect your email account. See thisarticle to choose a good password.
Incoming server port number:
Your provider will understand which port to select.
Incoming server authentication method:
Choose one.
Password [     ] MD5 [     ] NTLM [     ] Kerberos [     ] None [     ]
Your provider will understand which authentication method to select.
Incoming mail server supports Secure Sockets Layer (SSL)?
Yes [     ] No [     ]
Your provider may call this Transport Layer Security (TLS).
Outgoing (SMTP) mail server settings
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Notes
Outgoing Mail Server:
Such as smtp.example.com
Outgoing server port:
Choose one.
25 [     ] 465 [     ] 587 [     ] Other:
Your provider will understand which port to select.
The outgoing mail server supports Secure Sockets Layer (SSL):
Yes [     ] No [     ]
Your provider may call this Transport Layer Security (TLS)
Outgoing server authentication type:
Choose one
Password [     ] MD5 [     ] NTLM [     ] Kerberos [     ] None [     ]
Your provider will understand which authentication method to select.
If "None", ask for the Internet Service Provider off-network outgoing (SMTP) mail server settings to use when you are connected to the Internet from outside your ISP; for example, a WiFi hotspot at your local coffee shop. Use the next chart to denote these settings.
Internet Service Provider off-network outgoing (SMTP) mail server settings
Note: Only use this section if you checked “None” for Outgoing server authentication in the above section
Questions
Answers
Notes
Outgoing Mail Server:
Such as smtp.example.com
Outgoing server port:
Choose one
25 [     ] 465 [     ] 587 [     ] Other:
Your provider will understand which port to select.
The outgoing mail server supports Secure Sockets Layer (SSL):
Yes [     ] No [     ]
Your provider may call this Transport Layer Security (TLS)
Outgoing server authentication type:
Choose one.
Password [     ] MD5 [     ] NTLM [     ] Kerberos [     ]
From: Configuring Mail for your email account
          http://support.apple.com/kb/ht1277
Take care,
Sterling