My mom's iPhone 4 with ios 6 won't work and won't backup

My mom's iPhone is starting to take a **** on her. Everything is super super SUPER slow! Her texts won't go through and sometimes don't even send at all and just disappear. She tried updating it using her wifi at her work and it got to the VERY end and then told her she didn't have enough storage. So I went on her itunes later that night and tried to backup her phone so she wouldn't lose anything cause I heard the new ios7 erases pictures and contacts. It took 2 hours and the phone never backed up. It just acted like it was and never actually did anything. It never even finished 'backing up'. HELP! Mom is getting super frustrated and so am I!

Try backing up to iCloud instead: Settings > iCloud > Storage & Backup > Back Up Now.
Then try restoring the phone in iTunes (which will also update it): http://support.apple.com/kb/HT1414.

Similar Messages

  • I have an iPhone with iOS 7.1.1 and am trying to update to 7.1.2, but get an error message "iTunes could not back up the iPhone becaus the backup was corrupt or not compatible with the iPhone"

    I have an iPhone with iOS 7.1.1 and am trying to update to 7.1.2, but get an error message "iTunes could not back up the iPhone because the backup was corrupt or not compatible with the iPhone"

    Assuming you are using the current version of iTunes (11,2,2), open iTunes, click "Preferences" under the leftmost entry on iTunes' menu, then choose "Devices".
    Find the iPhone's backup there, highlight it, and choose "Delete Backup".

  • Just updated my iphone with iOS 7.0.2 and when I call or people call me, only one party can hear the other. Would you know how to fix this problem? Thanks

    just updated my iphone with iOS 7.0.2 and when I call or people call me, only one party can hear the other. Would you know how to fix this problem? Thanks

    Hi Apple_Mom,
    Thanks for visiting Apple Support Communities.
    If you've noticed issues after updating to iOS 7.0.2, you may want to first update to iOS 7.0.3 which was recently released.
    iOS: How to update your iPhone, iPad, or iPod touch
    http://support.apple.com/kb/HT4623
    If the behavior persists, the troubleshooting steps in this article can help:
    iPhone: Can't hear through the receiver or speakers
    http://support.apple.com/kb/TS1630
    Cheers,
    Jeremy

  • HT4623 tried to update iphone with IOS 6.1.2 and my phone is frozen with the itunes icon and a pic of a usb cable, whast can i do?

    tried updating my sons ipone w IOS 6.1.2 and phone froze with the itune icon and a pic of a usb cable, what can I do

    what it mean to tell you is to connect the ios device to a computer running itunes
    using an usb cable to restore the software so it will work once more

  • New email on iphone 6 IOS 8 is delayed and won't update until you lauch the email app

    New email that is received on an iphone 6 (IOS 8) doesn't update # until you actually launch the email app.  At that time the new email badge updates and VIP notifications are activated.  How do I correct this so that it updates immediately as email is received.

    Hi Georgiegog,
    If you are not getting updates in Mail until you launch the app, you may want to check in Settings to make sure that Push delivery is active, as noted on this page:
    Mail settings - iPhone
    Regards,
    - Brenden

  • Quicktime won't work, and won't unistall!!

    I have an iTunes problem that I suspect is being caused by Quicktime. I've tried downloading the latest version of QT but it tells me I already have a newer version installed (which I don't, it's the same version). I've tried uninstalling QT and after about a minute I get a vague "fatal error" message with no explanation. So I can're reinstall QT, and I can't uninstall it. I've tried reinstalling iTunes a million times with no help.

    I finally got QT removed, after going through the painstaking process of searching through the entire Registry for all instances of "Quicktime", then deleting them. But guess what? When I reinstalled QT (using a fresh download from Apple's site), it STILL doesn't work, and subsequently iTunes does not work either. Just the other day, iTunes was working fine for me. Then suddenly, for no apparent reason, it stopped working. When I launch iTunes, I get a vague message saying "Sorry, iTunes encountered an error and must close". The problem is most certainly QT but who the **** knows what it it. Needless to say, my impression of Apple right now is total crap. MANY MANY PEOPLE ARE HAVING THIS PROBLEM AND NO ONE CAN FIGURE OUT A FIX!!!!!!!!!!!! APPLE - ARE YOU LISTENING????? (I DOUBT IT).

  • Cannot Syn my 3gs Iphone with IOS 4.3.5 and Itunes 10.5

    I have a iphone 3gs running IOS 4.3.5. I upgraded to ITunes 10.5. When I connect my Iphone to my laptop, the Itunes is not connected automatically.  I need to manually run Itunes. I am also unable to sync my Iphone now.

    Follow the directions here:
    http://support.apple.com/kb/ht4972
    The update to iOS 5.0 or greater is an erase/restore deal, so make sure ALL of your content is on your computer BEFORE you begin.
    iOS 6.1.3 will be installed on your phone.

  • Help needed. Ipod won't work and won't format.

    Hi,
    everytime i connect my ipod, it says i need to format. (It shows the folder with exclamation point picture). I used the updater to format, but it doesn't work. "Can't connect the Ipod".
    What should I do?
    Thnx,
    Joyce

    See if this helps;
    http://docs.info.apple.com/article.html?artnum=61003
    Cheers!
    -Bryan

  • Firefox won't work and won't install on my computer.

    Here's the situation: I was using Firefox today and it was working fine. A window popped up saying it was updating Firefox or something like that. After that, Firefox stopped working saying "trouble loading page." It is not my internet connection as Internet Explorer still works just fine. I even tried re-starting my computer which did not help. I also uninstalled Firefox and tried to re-install it with again, no luck. I really need help with this as I am taking an online class that works best with Firefox.

    Was that a Firefox window or possibly a fake pop-up created by a web page?
    Do a malware check with some malware scanning programs on the Windows computer.<br>
    Please scan with all programs because each program detects different malware.<br>
    All these programs have free versions.
    Make sure that you update each program to get the latest version of their databases before doing a scan.
    *Malwarebytes' Anti-Malware:<br>http://www.malwarebytes.org/mbam.php
    *SuperAntispyware:<br>http://www.superantispyware.com/
    *Microsoft Safety Scanner:<br>http://www.microsoft.com/security/scanner/en-us/default.aspx
    *Windows Defender: Home Page:<br>http://www.microsoft.com/windows/products/winfamily/defender/default.mspx
    *Spybot Search & Destroy:<br>http://www.safer-networking.org/en/index.html
    *AdwCleaner:<br>http://www.bleepingcomputer.com/download/adwcleaner/<br>http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml
    *Kasperky Free Security Scan:<br>http://www.kaspersky.com/security-scan
    You can also do a check for a rootkit infection with TDSSKiller.
    *Anti-rootkit utility TDSSKiller:<br>http://support.kaspersky.com/5350?el=88446
    See also:
    *"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked

  • Safari won't work and won't uninstall.

    I downloaded Safari 7 to my 2009 Macbook OS X, but when I tried to open it it wouldn't work with my computer. After searching for hours I finally downloaded Firefox on another computer and transferred it with a flash drive. But I still can't get Safari to open, uninstall, or do anything else. I really prefer Safari and want my 5.0 version back if I can get it. Help?

    Safari 5.1.10 for Snow Leopard
    Try that, although it may not replace everything that was changed by the Safari 7 installer. If you have a suitable backup, revert to it.

  • Photoshop Elements 10 won't work and won't uninstall

    I have Photoshop Elements 10 and Windows 8 on a Lenovo g500s i7 laptop. Photoshop will not open. I cannot uninstall it either. The uninstall process stops at the first Installwizard screen which asks me to press next to continue. I have tried various compatibility options and other suggestions that people have previously posted. I would be very glad of any ideas on how I can either restart Photoshop or uninstall it so that i can start again.

    This is a Photoshop not Photoshop Elements user forum.not an Adobe support organization.  If you have an install problem Adobe customer support can help you.  Please go to www.adobe.com to see what support is available for you to use.

  • I am unable to create a new event on my iPhone with IOS 7.0.4. I tap the plus sign, fill in the details, tape Done and ... nothing. Repeatedly. No problem on my iMac or iPad, just with the phone. Help.

    I am unable to create a new event on my iPhone with IOS 7.0.4. I tap the plus sign, fill in the details, tape Done and ... nothing. Repeatedly. No problem on my iMac or iPad, just with the phone. Help.

    Assuming you're creating this event to place in your calendar, and assuming this calendar is shared with your iMac and iPad using iCloud, might the calendar be restricted on your iPhone?
    Check Settings > General > Restrictions

  • My iPhone 4S had the iOS 6 update and I have been trying to download all day but it won't work and now when I go to software update of says iOS 5.1.1 is up to date

    My iPhone 4S had the iOS 6 update and I have been trying to download all day but it won't work and now when I go to software update of says iOS 5.1.1 is up to date. And I cant restore my iPhone becuase when I go onto iTunes it says that it can't find my iPhone. I have tryed to download the most resent iTunes because I went to apple website and just hit download iTunes so I guess it's the most resent version and I don't know what to do. Should I go to an apple store?

    If your are using IOS 4, see below.
    http://support.apple.com/kb/HT4972

  • Hi! I have an iPhone 4S with iOS 6.1.3 and I have iTunes 11.1.3.8. on my Windows 8. Now I can't sync my iPhone, because the device is not recognised by iTunes. Somebody have any idea why, or what can I do (except refresh the iPhone software) ?

    Hi! I have an iPhone 4S with iOS 6.1.3 and I have iTunes 11.1.3.8. on my Windows 8. Now I can't sync my iPhone, because the device is not recognised by iTunes. Somebody have any idea why, or what can I do (except refresh the iPhone software) ?

    Hi Drazse,
    Thanks for visiting Apple Support Communities.
    If your iPhone is not recognized by iTunes for Windows, the troubleshooting steps in this article may help:
    iOS: Device not recognized in iTunes for Windows
    http://support.apple.com/kb/TS1538
    Cheers,
    Jeremy

  • I updated my iphone 4S with iOS 6.1.3 and now my e-mails say, "This message has not been downloaded from the server".  We have an Exchange server at work.  ??

    I updated my iphone 4S with iOS 6.1.3 and now I cannot retreive or send my e-mails.  We have an Exchange server at work.  I still receive the e-mails on all my devices just fine and I can see the subject headings & a small portion of the body of the e-mail, but when I open the e-mails there is no body and it reads, "This message has not been downloaded from the server".  Very aggrevating and is not helping my business at ALL!!  Same has happened with both iPads we own now. 

    Delete then add back the exchange acct on each device.

Maybe you are looking for

  • New problem - Disconnections

    Since my last problem with the broadband and getting fixed. http://community.bt.com/t5/BB-in-Home/Speed-proble​ms-have-started/m-p/53007#M32999 The speed came back on the 26th Sept, but now I get random diconnections. Ive put up with it for 10 days n

  • Apple iOS App Store submission Errors

    I am getting several errors during submission. 1) I'm using the "correct" version of the Adobe AIR 4.0 compiler downloaded from http://labsdownload.adobe.com/pub/labs/flashruntimes/air/air4-0_sdk_win.zip as noted here: http://forums.adobe.com/message

  • Captivate 8 Tin Can - problem communicating with the learning record store

    When publishing a course to Tin Can format, what should I enter in the 'Identifier' field? If I publish with the default 'Course_ID1' text, I get an error when launching the course on our LMS. Errors says "There was a problem communicating with the l

  • WRT54GS - Firewall - adding program to router's firewall

    Need help.  I have ATX 2007 tax software and I'm trying to do an e-filing.  I contacted software vendor and was walked through adding the software in exceptions using Windows Firewall.  I also disabled the windows firewall but still could not do a fi

  • How to use Workflows Designed with Aris in WLI?

    Hello everyone. We are using Aris Tools to design our business workflows. Is there any way of importing those processes into Weblogic Integration? Best Regards, José M. Selman