My mum can't access her account. It says its locked and asked for her security questions, but she can't remember what they are. How do we access her account?

Hi sarahmcmast3r,
If you are having issues accessing an account and can't remember the security question answers, you may find the following article helpful:
Apple ID: All about Apple ID security questions
http://support.apple.com/kb/HT5665
Regards,
- Brenden

Similar Messages

HT201363 I have a lot of money on my Apple ID but when I try to buy something it ask for my security questions that I do not remember the answers to. I also don't have access to the email I used to set up my Apple ID but I do know the password how do I fi

I have a lot of money on my Apple ID but when I try to buy something it ask for my security questions that I do not remember the answers to. I also don't have access to the email I used to set up my Apple ID but I do know the password how do I fix this ?

You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(105412)

HT5699 I can't remember the answers to my Apple ID security questions. 1 Reply Latest reply : by alexbird I have I money in my apple I'd and when tried to purchase Apps asking me two security question but I am not remember the answer so I need your help

I can't remember the answers to my Apple ID security questions.
1 Reply Latest reply : by alexbird I have I money in my apple I'd and when tried to purchase Apps asking me two security question but I am not remember the answer so I need your help

Hello there, Subhi.sa.
Just wanted to second Niel's recommendation. Additionally this Knowledge Base article also provides some steps you can take yourself if you don't remember your security questions:
Apple ID: All about Apple ID security questions
http://support.apple.com/kb/HT5665
What should I do if I don't remember the answers to my Apple ID security questions?
Try answering them at least once to see if you can get them right, even if you are not sure you remember the answers to your security questions.
If you are confident you can't remember them, try one of the following:
If you have three security questions and a rescue email addresssign in to My Apple ID and select the Password and Security tab to send an email to your rescue email address to reset your security questions and answers.
If you have one security question and you know your Apple ID passwordsign in to My Apple ID and select the Password and Security tab to reset your security question.
If you have one security question, but don't remember your Apple ID passwordcontact Apple Support for assistance. Learn more about creating a temporary support PIN to help Apple confirm your identity when you contact Apple Support.
Note: If you have forgotten your password and answer your security questions incorrectly too many times in a row, you will be unable to try to answer your security questions for a period of time. During that time you will not be able to reset your password and will not have access to your account.
Thanks for reaching out to us on the Apple Support Communities.
Cheers,
Pedro D.

Help please what can i do i have a apple id that i have had scince i was in year 6 i have recently been unable to buy music or apps unless they are free because it asks for these security questions that i have no idea what the awnser is

help please what can i do i have a apple id that i have had scince i was in year 6 i have recently been unable to buy music or apps unless they are free because it asks for these security questions that i have no idea what the awnser is help me please

If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then the steps half-way down this page should let you reset them : http://support.apple.com/kb/HT5312
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use

I'm trying to buy a app that cost money and it's asking for my security questions that I can't remember

I'm trying to buy a app that cost money and it's asking for my security questions that I can't remember

http://support.apple.com/kb/HT5312

HT201363 My account is asking for my security questions, but the answer to one is never right. Also, I can't receive reset information because the emergency email ends with .con, a mistake I missed when creating my account. Please help me I'm getting very

Please help, my account will be locked. The safety email is s*****@gmail.con. It ends with .con. IT ENDS WITH .con. Since the last time you people didn't take that into account I decided to make it very obvious. Also, I can't change the email because I have to answer the security questions. Which I can't do because out of 4 choices, none are correct, and I can't get a reset email because the email doesn't exist and will never exist. I'm getting irritated because I also can't get proper support, mostly because I connot call, and the support I received didn't solve my problem because they didn't bother to read the whole problem. This is ruining my Apple experience, please help, or help me find someone who can.

The other option is the ExpressLane at https://expresslane.apple.com and then iTunes, iTunes Store, Password and Security Questions, Forgotten Security Questions and then you have choices for making contact but those are still limited to calls or rescue email. So this comes back to the same problem if you cannot call or receive an email.

HT5312 I have bought a iTunes gift card and went to buy something then it asked for my security questions. I don't remember them and the prompt is not coming up to reset them. What can I do?

I have tried to reset them but the prompt is not coming up.

Go back to the article you asked this question from and use the link to contact the iTunes Store staff in the 'Additional Information' section. If you don't already have a valid rescue email address, you can't reset the questions yourself, and nobody on these boards can reset them for you.
Setting up a rescue email address requires correctly answering two of the questions.
(93197)

HT5312 why can't I sign into my account and add a rescue email so I will be able to redo my security questions? I have been unable to buy anything from Itunes because it's asks me for security questions that I don't remember what I put

why can't I sign into my account and add a rescue email so I will be able to redo my security questions? I have been unable to buy anything from Itunes because it's asks me for security questions that I don't remember what I put in the first place

1. Because if you could, someone who breaks into your account could do it as well.
2. You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(96882)

HT5312 im trying to make a purchase on itunes and its asking for my security question and i dont remember them its been years since i made this account how can i reset them

im trying to make a purchase on itunes and its asking for my security question and i dont remember them its been years since i made this account how can i reset them

You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(98991)

My iPad asks for my iCloud password but I can not. that I can do? the problem is that I try to access it by putting my email but I do not remember which was which I put.

my iPad asks for my iCloud password but I can not. that I can do? the problem is that I try to access it by putting my email but I do not remember which was which I put.

If the old ID is yours, and if your current ID was created by editing the details of this old ID (rather than being an entirely new ID), go to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID. Click edit next to the primary email account, change it back to your old email address and save the change. Then edit the name of the account to change it back to your old email address. You can now use your current password to turn off Find My iDevice, even though it prompts you for the password for your old account ID. Then save any photo stream photos that you wish to keep to your camera roll. When finished go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud). Next, go back to https://appleid.apple.com and change your primary email address and iCloud ID name back to the way it was. Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.

I just bought a new Ipad mini a while ago, a created a new apple ID "***************" , I can't download anything on apps store, it keeps on asking for a credit card but I don't have one. Can I create an account without a credit card?

I just bought a new Ipad mini a while ago, and created a new apple ID *********** , I can't download anything on apps store, it keeps on asking for a credit card but I don't have one. Can I create an account without a credit card?
<Edited by Host>

Read this:
iTunes Store: Accepted forms of payment
It is the same for the app store. You are required to have some sort of payment method in the record.
Barry

I just got a new laptop, and when i went to go and buy something it asked me to verify my account because this was my first purchase on here. it asked me the security questions but i dont remember exactly what i put. Now my account is disabled. now what?

I just got a new laptop and when i went to go and buy something, it asked for some security question answers cause this was my first time buying on this computer. When i went to go type in the (so what I thought) correct answers, it said they were wrong. After numerous tries, it disabled my account. How do I get the answers sent to my email so i can start using my itunes again?

Go to item 12 in the AppleID FAQ for help with a disabled account.
You can also go to the AppleID support page and click manage your account for additional help.

I got my ipod, and my wife, her iphone. I downloaded an app and use it in my itouch, but when my wife download it in her iphone, and the phone ask her to update it, it asks for my apple ID, but she has her own apple ID, how do we avoid this?

I got my ipod, and my wife, her iphone. I downloaded an app and use it in my itouch, but when my wife download it in her iphone, and the phone ask her to update it, it asks for my apple ID, but she has her own apple ID, how do we avoid this?

Hi peacemakerco,
Thanks for visiting Apple Support Communities.
You can use the steps in this article to sign in on the iPhone with the right Apple ID:
iOS: Changing the signed-in iTunes Store Apple ID account
http://support.apple.com/kb/ht1311
Best,
Jeremy

HT2731 I was ask for my secure question and they did not work. So I went into my account and tap on my secure question that I forgot my secure question. It replied back that it just sent me a email. The email never came. I did this three time. My email is

I was ask for my secure question and they did not work. So I went into my account and tap on my secure question that I forgot my secure question. It replied back that it just sent me a email. The email never came. I did this three time. You have myy email as correct. I have check my account and it show as being correct.

It's a really bad idea to post your email addresess - it's an invitation to spam - and I've asked the Hosts to remove them.
This is a user-to-user forum and no-one on here can take any direct action. If your Yahoo address is not working that's something you would need to take up with Yahoo - have you checked it by sending yourself an email to it?
Otherwise you will need to contact Support: go to https://expresslane.apple.com/ and click on 'iTunes' in the center column and then 'iTunes Store' in the right-hand column and proceed from there.

HT5312 I want to change my security question but i can not remember answers

I want to change my security questions but i can not remember answers so i want you to help me reset them.
Thanks

The page that you posted from tells you how to reset them i.e. if you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then steps 1 to 5 half-way down that page should let you reset them.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the page that you posted from to add a rescue email address for potential future use

My mum can't access her account. It says its locked and asked for her security questions, but she can't remember what they are. How do we access her account?

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