My nano does not appear in itunes yet displays in my pc. itunes troubleshooting says that there is a driver problem

My nano is 3 mos old; i have loaded books but now that i want to update the lists, itunes no longer recognizes it. A message appears that syas itunes can not identify the ipod properly. I have disconnected and re-connected it several times, have re-installed itunes and have the latest update to windows 8.1. I have also done all the troubleshooting described. Dell has reviewed the problem and says that it is a problem between Windows and Apple. Any suggestions???

A message appears that syas itunes can not identify the ipod properly. I have disconnected and re-connected it several times, have re-installed itunes
Doublechecking. Have you also tried a complete uninstall of both iTunes and all the other related software components and then a reinstall? If not, try the instructions from the following document:
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8

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