My network extender is dropping iPhone 5 calls?

We've had our Samsung Network extender (model SCS-2U01) for about 6 months and it has worked fine. Now both our iPhone 5s are suddenly dropping incoming and outgoing calls. It seems like our phones going "off" the extender or just not coming back on when we get home. This happens even if the phone is just a few feet away from the extender. Since there is no way to know if it is under "Extender Network Coverage" without dialing #48 or noticing that the two beeps don't happen at the start of a call, it's hard to track.
Typically, it will work fine for a few days, then once a call drops, neither one of us can get back on "Extender Coverage" to make/receive a reliable call for some time. We're tried restarting/rebooting the Extender as well as the router and modem behind it with no luck. Does anyone have any suggestions/fixes? We ditched our land line since this $250 solution was working great, but now that it's not it's extremely frustrating.

I have the same exact problem with 3 of my iPhone 5s. But with iPhone 5, its okay. I really HATE it, since the 5s are work phones. I could complete any conference calls. When my boss or clients call me, it drops just after a minute talking. Its very FRUSTRATING!.
Verizon, do you have resolution to this issue? It seems that you have multiple complains regarding this issue, Yet, I haven't seen at least ONE resolution or response from your team regarding this issue. Oh, I forgot, I thought I saw one, CLASS ACTION resolution.
My company that pays for this service is a one of your big customers here in Southern California. If this problem persist, we might have to convince our contracting team to reconsider this issue. Especially we have other contracts with AT&T and Sprint. Bottom line, its all about efficiency and reliability to run a business, which neither of the two are present at this pressing and frustrating issue. PLEASE respond with true resolution.

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Follow us on Twitter @VZWSupport

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TrevorC_VZW
Follow us on Twitter @VZWSupport

My network extender is dropping iPhone 5 calls?

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