My new hp photosmart 7525 won't print

my new hp photosmart 7525 won't print and says it is "offline". In addition, the tray app error keeps coming on. I uninstalled my old printer. I have Vista.

Hi @hannabanna
I would like to help you print to your 7525. Let's first address the tray app error, then we can focus on the printer offline message.
The tray app error seems to be stemming from the older software you have uninstalled, it appears something did not fully uninstall. Please complete the following steps.
Please note; I simply choose the printer I did for steps 3 because of the version of software, we will not be installing this printer, I only want to use it to perform a comprehensive uninstall.
Hold down the Windows Logo key () on the keyboard and the 'R' to open the run box, type %temp%
Delete all files and folders from the temp folder. Choose skip if any pop ups appear saying any of the files could not be deleted
Download the software and choose to save as, save to desktop > HP Photosmart C7280 All-in-One Printer
After the software downloads and extracts, open the temp folder again, use the instructions from step 1.
Look for, and open the folder starting with 7z (Example: 7zS2356)
Open folder Util
Open folder CCC
If you have an HP computer run the L3uninstall.exe. If you have anon-HP computer run the L4uninstall.exe
When the uninstall has completed restart the computer
Follow these steps to reset the registry settings and options for Windows Installer.
Hold down the Windows Logo key on the keyboard and the 'R' to open the run box
In the Open box, type msiexec /unregister, and then click OK.
Hold down the Windows Logo key on the keyboard and the 'R' to open the run box
In the Open box, type msiexec /regserver, and then click OK
*Note: there is a space between the c and the /
If you have any difficulty with this step, please use this link to perform it another way. Restarting Windows Installer
Run Disk cleanup from Accessories\ System Tool < How to Delete files using Disk Cleanup
Download and install the latest version of Adobe flash player http://www.adobe.com/support/flashplayer/downloads.html
Restart the computer
Download and run the HP Printer Install Wizard for Windows
The HP Printer Install Wizard for Window was created to help Windows 7, Windows 8, and Windows 8.1 users download and install the latest and most appropriate HP software solution for their HP Printer.
Step 14 will help you to re-install the 7525. Once the 7525 is re-installed, please try printing. If you get the printer offline message, use the following document; 'Printer is offline' Message Displays on the Computer and the HP Printer Will Not Print.
Please let me know if this resolves the issues, and or is you require further assistance. If you still get the tray app error, please let me know which printer you had before that you recently uninstalled. Thanks.
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

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New HP Photosmart 7520 won't print from photo tray

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I have already looked at that link and tried all the things I can try at home, aside from replacing the print heads. Nothing works. The magenta seems to be the biggest offender. When I print photos that have a lot of magenta in them, I also get the horizontal lines, so it is not just the regular paper used by the printer's quality report (my first suspicion, sadly proven wrong). I see now that this printer also cuts off the image when printing a borderless photo. I have not found a solution for that yet, either. It also went crazy in the middle of a print job (told me that I needed to power it off, lost its wireless connection, regained its connection, but would not talk to the computer). I had to turn it off and on again to reset it, and after that it seemed to print, at least. This printer has been a very expensive mistake, considering the ink and paper I have gone through in the past week. I have four days to decide if I want to return it and just eat the cost of the ink cartridges. I am seriously considering it at this point, but will try to work things out for another day or two.

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Hello LTron,
Welcome to the HP Support Forums!
I see you are looking to use a cartridge previously installed in a different printer, the Photosmart 7525 says it a used cartridge.
If you are trying to use this cartridge before using the setup cartridges that come with the 7525, it will not work. Once the printer is initialized with the setup cartridges you would be able to use other ones.
If you have already used the setup cartridges, this error should only be letting you know that it has been installed in a printer before. Hitting OK, next, etc should clear the error.
'Used or Counterfeit Cartridge Detected' or 'Counterfeit Cartridge Advisory' Message with A Genuine ....
I hope this information has helped.
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

HP Photosmart C6380 won't print entire page

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Is your printer connected to a wireless network with Internet access?
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Hello @valster101 and welcome to the HP Forums!
One thing I see that hasn't been tried is checking the vents on the cartridges. Please have a look through this Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Photosmart 6510 e-All-in...s document to make sure you have tried all of these steps at one point or another.
If it still won't print black after that, just let me know and I'll do my best to get you a resolution
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
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This question was solved.
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Hi @mfspectrum,
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Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

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Hi @jmfmls,
Welcome to the HP Forums!
I noticed that your HP Photosmart Plus will not print and the alignment failed. I am happy to help you with these issues!
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Please see this post, Want Good Answers? Ask Good Questions, by @Bob_Headrick, so you can get the most out of these forums.
Hope to hear from you soon, and thank you for posting!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

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Thanks for any help you may be able to provide.
Message Edited by azchurch on 11-21-2009 10:24 AM
Message Edited by azchurch on 11-21-2009 11:20 AM
Message Edited by azchurch on 11-21-2009 12:02 PM
Message Edited by azchurch on 11-21-2009 12:08 PM
Message Edited by azchurch on 11-21-2009 06:33 PM

Okay I can print one document at a time if I:
send it to print
shut down the printer
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Hi @91Duck and welcome to the HP Forums!
I understand that your Photosmart 6510 is not printing black, despite your best efforts. I'm sorry to hear that, but will certainly do my best to help out
Since you've already covered the steps in the document I normally suggest, could you please let me know what country you're in? Thanks so much!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

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Hi @doowop,
Welcome to the HP Forums!
I noticed that your HP Photosmart 6510 will not print, and I am happy to help you!
For further assistance, I will need to know:
If you are using a Windows or Mac Operating System, and the version number. To find the exact version, visit this link. Whatsmyos.
If the printer is connected, Wireless, or USB.
If the printer is able to make copies by itself. Copy Text or Mixed Documents
If the power cable is plugged into a surge protector, or directly to the wall outlet. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
Please see this post, Want Good Answers? Ask Good Questions, by @Bob_Headrick, so you can get the most out of these forums.
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RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

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The steps in the document here may help resolve black not printing on your Photosmart 7520 printer. Be sure to check the vents as shown in Solution Six.
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Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

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Hello,
Since you have replaced Black ink cartridges and tried performing Clean Printhead and issue still exists, i'd suggest you to call HP Tech Support for further assistance.
If you are in US , the toll free # is 1-800-474-6836 .
If you are not in US , then log on to www.hp.com , at bottom-left corner there is a world map icon, click on it and then select the region you belong to, which would then provide support options for you for that region.
Regards,
Jabzi
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.

My new hp photosmart 7525 won't print

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