My new Officejet Pro 8500a on a Windows XP machine will not print from the Internet.
I just purchased and installed an Officejet Pro 8500a all-in-one and everything seems to work fine except that the maachine will not print from the internet. I use Windows XP home and and the Firefox browser. The printer is connected directly to the computer, and is not directly connected to the Internet or any other network.
The Officejet 8500 printers take individual ink cartridges (IIC); that machine requires that all cartridges be installed to ensure that the printhead does not get damaged. Ink is used in the printer not just for printing, but maintain the printer and the printhead. One can reduce the amount of color ink the printer uses by changing the printer settings to Grayscale or use black ink only. Page 34 of the user manual shows how one can change those settings when printing documents. For further information on how ink is used in the printer; one can look as this page here where it goes into detail on the different ways that ink is used in the printer.
I would just replace the color cartridge that the printer indicates needs replacing when the machine alerts you to low ink. I would not replace all colors at once when only one is in need of replacing.
I hope that this helps.
I am a former employee of HP...
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HP Office Jet Pro 8600 Plus. Will not print from the internet
Hello all
Today my printer decided to 'throw' up a blank page ontop of the internet page I was trying to print.
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Then the white page pops up . You can see the internet around the edges.
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Maybe I altered something in the settings this morning but I can't remember what I did?
Has anyone any ideas? I do hope so . Thank-You Redocean
This question was solved.
View Solution.Hi @Redocean
What Browser are you using? Can you try another Browser and let me know if you can print properly please?
I look forward to hearing from you and working towards a solution.
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP -
My macbook pro is connected to wifi but it will not connect to the internet.
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I have not tested the solution suggested in the article linked above.
But hope it helps. -
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This question was solved.
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Hello @ladybonds ,
Thank you for taking the time to post on the HP Forums today! Hope you enjoy the experience.
You are saying that you have been printing fine from your computer for 5 months and now your printer says it is connected to the network and your computer says that it isn't.
Have you recently upgraded to Yosemite the new Apple OS? If not what OS X are you using?
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Let me know these answers and we can go from there.
I worked for HP. -
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thanksClose your iTunes,
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If you do get a prompt after restart windows to remap LSP, just click NO.
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Remember networks this computer has joined
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3. Reset the PRAM.
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I see by your post that the printer won't print a PDF document from the one computer.
I can help you with this issue.
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Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
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Here's the link for the latest driver for your printer.
Printer Driver
Make sure you save the file when prompted before running it.
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP. -
I just upgraded to Photoshop cs6 so that my new camera (Nikon D7100) would work in Camera Raw (I was told that the Camera Raw update 8.3, which is available for CS6, included this camera). However, it will not download from the "Update" option in CS6. I have tried over 10 times - it just says update is not working. and I cannot find an alternate way of downloading this file. So I still can use my camera, even thought I paid to upgrade. HELP please.
What OS do you have? You say you have explained what you had (computer/opsys) but I honestly don't see it here. If you had mentioned that my advice would have been different; I believe you can only upgrade as far as Camera Raw 8.3 on an older Windows system. There is more information here (look specifically for the "Revert to 8.3 ..." titles).
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And as far as I can recall, that version can work on Windows back to XP:
System requirements | Photoshop
I don't think you're out of luck, but you seem to be leaping into doing things without having the full story, and are jumping to conclusions a bit too quickly.
Here's what I suggest you try:
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-Noel -
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How come Windows CS4 files will not open on the Mac version?
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Where are you getting your info from as I have personally opened a Windows After Effects project on the Mac many times!
Anyway Adobe state they are cross platform so this is pretty missleading !
MCR, you asked in your previous post:
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Is that clearer?
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I have XP Pro. I tried installing 3.6.15 and could not open it. I did a system restore and 3.6.14 would no longer open. I tried again installing 3.6.15 and got a message that the previous version had not uninstalled properly. Tried uninstalling.
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Connecting via wifi?
Etherent?
This is the Mac Pro desktop forum. I requested your post be moved to the MacBook Pro laptop forum.
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