My old email was hacked. My old Apple ID had the password changed and now with my new Apple ID I want to delete my old account and transfer my purchases and details to my new account. How do I go about this when I cannot access my old email as it has been
My old email was hacked and my password corrupted. Now I have a new Apple ID but cannot cancel the old ID as I no longer have access to that email address. How do I cancel the old ID and merge my purchases and details with the new Apple ID?
You can't merge Apple IDs. You also can't cancel (delete) and existing ID, you can only choose to stop using it.
If your old ID was compromised and you can no longer access it, you'll have to contact Apple for assistance. Go to https://expresslane.apple.com ; click 'See all products and services' at the bottom of the page. In the next page click 'More Products and Services, then 'Apple ID'. In the next page select 'Other Apple ID Topics' then then 'Apple ID account Security’.
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can apple tell me the carrier my iphone is with?
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How do I update my devices (Ipad and iphone 5) to new apple ID? I changed from my old one as it didnt work afer I created a new email as my old one was hacked.
Hi Krista motu B,
Thanks for visiting Apple Support Communities.
You may find the steps in this article helpful:
iOS: Changing the signed-in iTunes Store Apple ID account
http://support.apple.com/kb/ht1311
Best,
Jeremy -
Even if my iPad and all apple gadgets contain my new email, the old email I no longer use is the one prompted for my apple ID when I visit the App Store. Please help.
CatibayanMaking a new ID is not a good solution, as all your previous purchases are forever tied to the old one.
Who cares if your old email was hacked, it's the apple id that matters. If you stil can't acccess it, then try this:
Account Security Team (AST)
Check the AppleCare number for your country here:
http://support.apple.com/kb/HE57
Call them up, and let them know you would like to be transferred to the Account Security Team. -
My original apple id email was hacked. how can i change my apple id for my iphone 4. im able to change it for the pc and my ipad but cannot chonge it for the phone
I had the same problem last month.
The only fix was to call Apple Support. Basically, the history of the account could be followed and the hacker had changed the email address and no doubt the password of my apple id. The account also showed purchases in £ so I suspect the associated country been changed as well? Apple support blocked his associated credit card, restored the account back to a date where I had last used it and we then changed the Apple ID to a new email address. I could have used the old Apple ID, effectively regaining control of it, but I wasn't attached to it and it enhanced security by changing it.
Scared myself last night as my daughetrs iphone had been associated with the old ID and she couldn't access the icloud acocunt. I'd manged to restore her iphone, although it was asking for the passowrd of the hacked Apple ID, I used the password for the 'new' ID (just the old one with a changed email) and it worked. Even after restoring the iphone, I still had to change my 'new' apple id back to the 'old' email so she could sign out of the 'old' icloud account on her phone after the restore and disable 'find my iphone'. Only then could she add her own personal icloud account and I changed my apple id back to the new email. Confused?
Point is, you will need apple support to regain control of your apple id. If you're not attched to it and want a new or modified apple id, make sure you sign out of all assoicted devices first! -
My old email was hacked and destroyed.
My old email was hacked and destroyed. How can I change my acct email to my new one. I can't even update my password because all emails from you go to the old address.
Thanks,
Randy
<Edited by Host>No one from Apple is here - this is a user to user support forum.
Password updates do not require an email unless you have forgotten your Security Questions.
To change your Apple ID go to Manage your Apple ID: Apple - My Apple ID, sign in, answer the Security Questions, and then EDIT the Apple ID. If you do not remember the answers to your Security Questions, you can have them reset by Apple Support: ACCOUNT SECURITY CONTACT NUMBERS
Cheers,
GB -
I cannot access my old email address anymore, however I have used it for my apple ID and now I want to delete it because the account has never been verified in the first place so my password for it doesn't work. So when I want to download apps I have to sign in with apple id but I can't so I made a new one, However I can't seem to be able to delete the old one. What do I do?
You can't merge Apple IDs. You also can't cancel (delete) and existing ID, you can only choose to stop using it.
If your old ID was compromised and you can no longer access it, you'll have to contact Apple for assistance. Go to https://expresslane.apple.com ; click 'See all products and services' at the bottom of the page. In the next page click 'More Products and Services, then 'Apple ID'. In the next page select 'Other Apple ID Topics' then then 'Apple ID account Security’. -
How do I delete my iCloud off my phone when my email was hacked and I can't figure out the password?
My email was hacked recently and I have been trying to reset it for awhile. Theres no way to delete the account or reset my phone without the password. I also dont remeber what year I put in for my birthday.
Call Apple and ask for Account Security.
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Aol email was hacked and now cannot get aol email on apple iPhone or ipad
AOl Email was hacked and now both of my apple products will not accept aol email...WHY?
I have iPhone 4 and iPad 2Maybe because it was hacked. Did you change your password? Did the hacker change your password?
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Lost old Apple ID password,Apple ID request/did password change,still can't access old ID
-Went to update some iPad Apps
-Said I had to sign in with Apple ID
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-Prompt said it was wrong, tried options, still wrong
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Any suggestions.................?Go here, find the instructions for your country and initiate a dialog with Apple in order to get their help.
Contact Apple for help with Apple ID account security - Apple Support -
I have attempted to upgrade os4 to os7. At the end, it threw an error that i had to turn off "Find my iphone" on my phone, which seems to be impossible at that stage as i could not access beyond the upgrade screen.
I thin chose to set up as new iphone, but icloud has taken an old expired email address for which i do not know the password. icloud will not recognise my current itunes email and password, so i now have os7 but am unable to restore from my itunes back up.
Desperately need help please... Any help appreciated
ThankyouIf you don't know your password, don't know your security questions and don't have a rescue address or don't receive a reset email, you should contact AppleCare who will initially try to assist you with a reset email or if unsuccessful will pass you to the security team to reset your security questions for you.
If you are in a region that doesn't have international telephone support try contacting Apple through iTunes Store Support. -
My brother and I have shared an account for five years, and now that I'm moving out, I want to create my own separate account but still want to be able to play the music I've purchased over five years.
In order to continue to play and sync the music you purchased with your old account, you'll need to authorize your new computer/iTunes library to do so. You can do this by choosing Store -> Authorize This Computer and then entering in your old account credentials.
That's all you should need to. Then just create your own account and start purchasing and using it the same you have with the old one.
B-rock -
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Hey RR6705,
If you would like to delete previously purchased content off of your iPhone, you may find the steps outlined in the following article helpful:
How to delete content you've downloaded from the iTunes Store, App Store, iBooks Store, or Mac App Store - Apple Support
Cheers,
- Brenden -
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