My ovi account is locked... Please unlock it !!!

Hello,
When I try to log in nokia ovi e-mail, I always get this error :
"Your account is locked."
It's not a matter of time as written in this webpage :
http://support.ovi.com/osc/en_GB/service/get_a_nokia_account/faq/FA135206_en_US?no_session=true
I always get the error even if I don't try to log in during several days !
And also I know I use the good name & password because if I use a wrong password I don't have the "Your account is locked" error but another one (which is "Either the email address / username ... ... or password was not recognized.")
My ovi e-mail adress is [email protected]
Thanks.
Solved!
Go to Solution.

Hi Occilo18,
Firstly let me welcome you to the Nokia discussion forums.
I have just checked with the Nokia French team and you email has been received and a response was sent out on the 13th January., have you received this response?
Here is a copy of the response which was sent out on the same day you sent your email.
"Dear Mr. Occilo,
Thank you for contacting Nokia Customer Services.
In regards to your Nokia account, I understand that there had been some problems with logging in due to our server being down.
But as you pointed out that this has been for several days, let me contact the specialised team in order to find out what is wrong.
Can you please provide the following information in your next email? :
Your email or username
The exact error message that you are getting when you try to log in
Can you also try to change your password and then try to log in again?
Looking forward to your response,
Kind regards,
Manaliny
Nokia Customer Care
0 811 004 567"
If you can please reply to this sent by the customer care team with the additional details which are required our French team will escalate this for you to get in order to get issue resolved.
Kind Regards
Raoul_Duke
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