My pc will not access the itunes store
I am trying to back-up my I-Phone on my computer and it gets "stuck" on "accessing iTunes Store. I
need Help - Please!
Thank You!
Try performing a System Restore to a date before Apple released the iTunes update. Go to http://windows.microsoft.com/en-US/windows-vista/What-is-System-Restore for more information.
Similar Messages
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New version of iTunes will not access the iTunes Store
I installed the latest upgrade 10.4.1 on my PC. It will not access the iTunes store. I have uninstalled iTunes and reinstalled several times. Does anyone know where to reinstall an earlier version of iTunes?
Try performing a System Restore to a date before Apple released the iTunes update. Go to http://windows.microsoft.com/en-US/windows-vista/What-is-System-Restore for more information.
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ITunes 11.1.1.11 will not access the iTunes Store on Windows 8.
I had issues with the new iTunes since they made changes for iOS 7. Today I installed the updated iTunes 11.1.1.11 and still have issues with it on my Windows 8 computer. When I try to access the iTunes Store, it starts to load and when it is about to open, it errors out and shuts the iTunes program down completely.
Tried to delete iTunes. Rebook the computer, Reinstall iTunes and Reboot the Computer and tried to open the iTunes Store again with the same results.These ones are typically caused by underlying problems on the PC that also often cause Windows Updates to fail to install. If we can fix the Windows Update trouble, we can usually get the iTunes trouble cleaned up en passant.
Go into your Windows update and try to check for new updates. If updates install, stock up on the ones you're behind on, restarting the PC if requested to do so. After the restart, try installing iTunes again. Does it go through this time for you?
If windows updates fail to install, go into your Update History and doubleclick the failures. What alphanumeric codes appear for you? Are they also 80073712, or some other number? (If they're another number, what number are you getting?) -
My computer will not open the iTunes store. No error messages.
My computer will not open the iTunes store. I get no error messages. Have the latest version of iTunes on my computer. Running windows 7.
I found this work around: https://discussions.apple.com/thread/5252101?start=0&tstart=0
I have an nvidia card and by following the first suggestion at the above link it works.
Good luck. -
Everytime I open iTunes to play music, NOT to access the iTunes Store, I get the password sign in box for the iTunes Store. If I click cansel the box pops up a second time.
When I try to sign in to the iTunes Store it does not except the password and pops up the sign in box afain,and again endlessly.
This started happening about two weeks ago.if itunes will not run, you probably have mangled windows badly
one feature of windows 8 is the refresh that saves libraries,
because you are using windows 7, you will need to backup all files to another storage device -
I have Windows 7 (64 bit) and iTunes 10.2.2.12. I can access the web through Mozilla and Internet Explorer. But, when I open iTunes I can not access either the iTunes Store or iTunes Help. I keep getting a message that says the web connection is not secure. I use a Intel wireless router that is secure. I have tested my Norton program, but it is not Norton that is blocking iTunes. What can I do?
In the course of your troubleshooting to date, have you checked through the following document?
iTunes: About the "A secure network connection could not be established" alert -
I can not access the itunes store on windows 7
Hello there,
This is the 3rd day that my daughters been trying to set up my iPod as my husband and I leave for Mexico on Tuesday.
To try and sort this out, she has tried EVERYTHING POSSIBLE... uninstall, re-install, checked for Quicktime uninstallation but our PC doesn't have it so that's not the issue, turning off compatibility mode, saving settings as administrator, reversing these settings, trying them again, starting from scratch... absolutely EVERYTHING Apple advises, we've tried.
NOTHING is working AT ALL
For nigh on 2 hours (and that's just what has been spent today, trying to sort this out), this is what we get:
Just "Accessing iTunes Store" loading round and round and round at the topHello there, Duane Harris.
The following Knowledge Base article provides in-depth troubleshooting steps for resolving your issue:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro D. -
Itunes will not load the itunes store
I have windows XP and intunes IS installed correctly. When try to load the itunes store or Ping through itunes, it loads halfway than freezes everytime. I can load every other tab (Library,Downloads,Purcased) and load just fine. I even unistalled and reinstalled but no luck. Any Ideas?
Same problem here, itunes loads halfway, then basically stops at a blank page which is where i started at to begin with.
1) I've checked all firewalls and antivirus securities.
2) I've restarted my computer and disabled all programs except for itunes
3) check proxy settings
4) reinstalled itunes
5) ran "ipconfig" per apples recommendation.
Still doesn't work. Need help! -
Why can I not access the iTunes Store after downloading IOS 7?
I cannot enter the itunes store(where you purchase music, movies, etc.) on my iPhone 5 ever since I updated my phone to iOS 7. I even made sure my itunes was up to date on my computer which it is and I then plugged my phone into my computer hoping it would fix the problem which it didnt. Please help me out this is really starting to bother me.
Try a reset ...
Tap Settings > General > Reset > Reset All Settings
Then restart your iPhone. Then try the iTunes Store.
No data is lost due to a reset. -
I have already tried uninstalling, and reinystalling everything with Itunes in the ordered specified by Apple Support, and yet still no change. I made sure it was allowed through Firefox, and everything checks out.....I'm stumped. My only other thought is...I am wondering if it has to do with me installing Spotify. Anyone have a clue?
I tried turning off my accelerators, and still no change. I also tried to repair I tunes....no change.......I can update my ipods and do EVERYTHING else.....I just cant access the store. I tried something else today...dont remember exactly what it was, lol...but I got a message that said Itunes wasnt connected to the internet...so at least I know what the problem is....I just wish I could fix it..............
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I have a 64 bit Windows 7 laptop and can not access the itunes store.
No error, just sits there saying "accessing itunes store". Any ideas?
Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US -
I can not access the itunes store
I can not open the i tunes store
Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US -
whenever i download the latest version of itunes it slows my computer down and will not access the store, whenever i download the latest version of itunes it slows my computer down and will not access the store, any suggestions?
In the course of your troubleshooting to date, have you worked through the following document?
Apple software on Windows: May see performance issues and blank iTunes Store -
for a few weeks i have not been able to access the itunes store from the itunes on my laptop. every time i click on it it tells me it cannot access the store...not sure why. and says this: ITUNES HAS STOPPED WORKING a problem caused the program to stop working correctly. windows will close the program and notify if a solution is available.
I had this exact same problem. I found this fix and it worked for me.
Step 1:
Browse to C:\Program Files (x86)\Common Files\Apple\Apple Application Support and copy the filen named QTMovieWin.dll.
Step 2:
Browse and past that file into C:\Program Files (x86)\iTunes.
Hope this helps you. I wish I could remember where I saw this originally so I could thank them.
Good Luck.
Anthony -
when i try to access the itunes store to buy music, it loads at the top and says connecting to itunes store..then it loads all the way and goes to a blank page. it loads and seems like it is will work, but then goes to a blank page. Why is it doing this?
Hello katyhale,
I found a couple of articles that might help with the issue you are experiencing with the iTunes Store.
If you are getting a white screen when accessing the iTunes Store and using a Windows computer, I recommend reviewing this article:
Apple software on Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123
If you are still not able to access the store, I recommend the following article:
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Thank you for using Apple Support Communities.
Best,
Sheila M.
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