My PC won't turn on

My HP Envy Recline 23 won't turn on. It does absolutely nothing when I press the start button. No sound, no light. The last time I used it it worked perfectly fine and shut down with no problems. It had been connected to a surge protector. I tried disconnecting it for a while, changing it to different outlets and still nothing.

Hi Sanichelle,
Not quite sure what the problem to your PC may be but I strongly suggest you stop testing it and take it
to the nearest HP service center and have it looked at. It may be something small or serious depending on
what's causing the problem. Let's not make things worse but have an engineer run a diagnostic on it.
How long has it been you've purchased your computer? If it's within warranty, you'll be able to  get it fixed
with no cost at all.  You'll find the information you need in the url below. Hope all goes well!
http://support.hp.com/us-en/contact-hp
**Click the KUDOS star on the left to say 'Thanks'**
Please mark a reply "ACCEPTED AS SOLUTION" if it solved your problem, so others can find it.
I work for HP, supporting the HP Experts who volunteer their time and technical knowledge to help others.

Similar Messages

  • I was syncing my iPhone5 to iTunes and then my phone automatically locked and now it won't turn back on

    I was syncing my phone to itunes and then my phone automatically locked and now it won't turn back on but when i plug it into a charger it makes the charging sound.

    Hi lemmag17,
    If your iPhone doesn't appear to be responding or turning on, you may find the following article helpful:
    iOS: Not responding or does not turn on
    http://support.apple.com/kb/ts3281
    Regards,
    - Brenden

  • K7N2 Delta ILSR won't turn off, just restarts

    K7N2 Delta ILSR won't turn off, just restarts.  Every time I click on "Turn off computer" in Windows XP, it shuts down, but restarts again. Could this be OS related, or perhaps Bios related. My other machine, almost identical to this one, except that the other machine has BIOS rev 7.6 and this one 7.2.

    PSUs seem to be yr favorite subject, but I'm afraid this time it's software. I experimented some more as the problem only occured after installing the Nvidia drivers. Comparing the system settings in the device manager before installing drivers and after installing them, reveils that the problem shows up when AGP HOST TO PCI BRIDGE is installed. When killing this item the PC shuts off properly. Unfortunately when turning back on, Windows automatically reinstalls the PCI bridge and I have the problem again. LOOKS LIKE A MSI SOFTWARE PROBLEM !
    By the way I have a PCI graphics board and not AGP in the failing PC (the good one has AGP graphics).
    Now what?
    R.

  • [Help]iPhone 5s screen won't turn on / won't play sounds

    Hello, my name is Bryan.
    I've got a problem with my iPhone 5s. I opened my iPhone to fix an issue with the home button (Watched a guide on youtube on how to achieve this), and I connected everything as it is supposed to go, my home button is working but now my screen won't turn on or the phone won't play any sounds. I know the phone it's on because I can connect it to the computer and the computer recognizes it. Also, I tried calling it, and it rings on the phone I am calling from, but my iPhone simply won't play any sounds...
    I am also sure the phone is not in DFU mode.
    Any help?
    Thanks in advance,
    - Bryan

    It won't even vibrate or do anything, but it's on.

  • TS1741 Remote app on my iOS devices control my apple tv, but won't turn my newest gen apple tv on when i open the app.

    Remote app on my iOS devices control my apple tv, but won't turn my newest gen apple tv on when i open the app. It used to turn my previous gen apple tv on. Remote app controls apple tv just fine once i turn it on with the provided remote control. Help?

    Hello CournteyGould3,
    Congratulations on your new Apple TV!  I found an article with steps you can take when your remote app can't connect to the Apple TV.  I recommend following the steps in the article below (you can skip any steps you have already taken):
    Remote app for iPhone, iPad, or iPod touch can't connect to iTunes or Apple TV
    http://support.apple.com/kb/TS1741
    Thank you for using Apple Support Communities.
    Best,
    Sheila M.

  • My iPhone 5 won't turn on, the screen just stays black!

    My iPhone 5 won't turn on I have held the power button to see if it's dead or not and it doesn't seem to change the screen it just black I thought the battery could of died or something similar it only happened about 2 hours ago please help!

    Hey Thermali,
    Thanks for the question, and great troubleshooting so far. To completely isolate the issue, you may want to follow these steps:
    Will not turn on, will not turn on unless connected to power, or unexpected power off
    - Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
    - Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion.
    Learn about LCIs and corrosion.
    - Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
    - After at least 15 minutes, if:
                   - The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
                   - The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
                   - Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
    - If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
                   - If the display turns on, go to step 4.
                   - If the display remains black, go to next step.
    - Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to
    restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
    - If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.
    For additional information, see this article:
    iPhone: Hardware troubleshooting
    http://support.apple.com/kb/TS2802
    Thanks,
    Matt M.

  • My iPhone 5 won't turn on

    My iPhone 5 won't turn on and won't restart or restore... any suggestions?

    Is the Battery Charged...?
    tammyschnitt wrote:
    My iPhone 5 won't turn on and won't restart or restore...
    See Here for  >  Frozen or unresponsive iPhone
    Try this First... No Data will be Lost...
    Press and Hold the Sleep/Wake Button and the Home Button at the Same Time...
    Wait for the Apple logo to Appear...
    Usually takes about 15 - 20 Seconds... ( But can take Longer...)
    Release the Buttons...

  • My Iphone 5 won't TURN on or OFF it won't do anything it's just showing the Apple logo the WHOLE time Please help

    MY IPhone 5 won't turn on or do ANYTHINGS please help

    Plug into computer then hold the lock and home buttons until it syncs

  • My iphone 5 won't turn on but when plugged into power source it keeps showing apple logo?

    My iPhone 5 won't turn on at all and then when I plug it into a power source either into a plug socket or into my laptop with the USB cable it keeps showing start up screen with apple logo over and over again on a loop.
    I have tried holding the top and front button together, this didn't work. I have also tried connecting to my laptop and following the reboot steps that I found on another discussion forum. Neither worked for me. The phone just won't reboot and it keeps continuing to loop the apple logo screen over and over without me touching anything.
    The iPhone won't even connect to itunes and so itunes seems to not recognise my phone because its not even turning on (just continually apple logo screen appears for 5 seconds, goes to black screen and then repeats).
    I don't know what is happening to it! Can anyone help? Is it a fault with the hardware or have I dont something to it? The next appointment at the genius bar for me is monday so I'm going to keep looking for any more recent ones until then but I really need to get it sorted before then so if anyone can help that would be great!
    Thanks

    Try a reset when your iPhone is plugged into the charger as you say it does not respond when not plugged in...
    Press and hold the Home and On/Off buttons simultaneously until you see the Apple logo, then release.  This may take up to 10 seconds.  This is the equivalent of a re-boot and you will not lose any data.
    See if it will charge after this.

  • My iphone 5 won't turn on or charge

    My Iphone 5 won't turn on or charge. I've tried 3 different chargers, a reset but still nothing. Any ideas or tips?

    Hi there Betty Boop 64,
    I would recommend taking a look at the troubleshooting steps found in the article below.
    iPhone: Hardware troubleshooting
    http://support.apple.com/kb/ts2802
    Will not turn on, will not turn on unless connected to power, or unexpected power off
    Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
    Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIsand corrosion.
    Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
    After at least 30 minutes, if:
    The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
    The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
    Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
    If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
    If the display turns on, go to step 4.
    If the display remains black, go to next step.
    Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
    If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.
    Issue not resolved
    My issue is still not resolved. What do I do next?
    Contact Apple Support.
    -Griff W.

  • Macbook won't turn on, won't charge either (no green/amber light)

    So I was cleaning my keyboard today (just with water and a towel) and after cleaning, the screen shut off but my macbook was still turned on (could hear the fans). It wouldn't respond to anything and I tried a hard shut down but this did not work either. I was forced to take the battery out to shut it down.
    Now it won't turn on. I tried plugging it into my magsafe power adapter but it won't charge. There is no light (neither green or amber). My battery still has 2 green dots when I test it.
    I've tried resetting the power settings by removing the charger, battery, and then holding the power down for 5 seconds. This did not work.
    Any help would be greatly appreciated.

    I've had a very similar problem. My battery died about nine months ago and I've been going off AC since then. It recently started not turning on though.. I closed the lid one day and went for a walk and when I came back about an hour later it was like it was in a constant sleep mode. Since then it turned on once successfully. But I am getting the same dim green light for about three seconds and then it goes full. When I try to turn it on the fan or hard drive (not sure) starts spinning and the screen flashes but then it just sits with the sleep light on. When I read your thread though I realized I may have gotten it wet when carrying it to and from my car. I no longer have a warranty or care plan or whatever so apple won't help me one bit. SO yeah I thought I'd share that and maybe it can help you somehow..
    J

  • Msi ge620 instability/won't turn on

    Hello,
    here's my story and i hope someone can help me out!! because ITS VERY COMPLICATED! and i cannot diagnose the main issue!!!!!
    i have been having an issue with my msi ge620 for almost 3 months now, at first i thought it was a heat problem ,and then i started to believe its an electrical issue .and now i think its the motherboard dead or dying .. but sometimes my notebooks turns on and can work normal and get into games but might turn off after 10 min or 1 hour gameplay despite that the heat doesnot pass 85C , but usually in winter is less than that
    my current warranty is invalid and 2 years already passed this summer, because i bought this notebook from kuwait , and i am currently in egypt, i couldnot send it back to msi for maintenance via shipment in order to check the issue,
    because firstly i dont know how exactly to send it back there or to europe etc..
    and secondly cairo is not a safe place to do so..or to search etc and to ask around despite that i asked most technician or electronic shops and i am not certain if there is msi in egypt !? ,, and i dont want to handle my laptop to a technician here because i had alot of problems with them and especially stolen hardware or replacement of hardwares without notifying me .. and especially with gaming consoles..
    and thirdly i couldnt travel back earlier this year because of university etc,, anyways it doesnt matter because i already opened the notebook so i thought of seeking help here from experienced people.
    this whole issue started when i was playing guildwars 2 suddenly during the game my pc shuts down, so i realized it was a heat problem and then
    i did some googling early that month and believed it was really a heat problem especially that i could see dust inside the fan and couldnt reach it with my electronic vacuum and was worried about the warranty if i opened it but latter that month i realized i couldnt send it back or travel etc.. so i have opened it and  started cleaning it and of course it was full of dust, and i did it by carefully watching videos and reading guides etc,,, and i am certain i did it correctly it worked perfectly afterwards with no issue at all FOR ANOTHER MONTH~! and also to note that i used to open my old desktop and replace parts or cleaning it but never did it before with laptops
    and that made me realize it was a heat problem
    and then later that month the issue reappeared so i went to clean it back again and it worked fine but afterwards it reappeared AGAIN and started to shut down! but this time when i opened it , it had no dust at all! so i gave it a rest, and i realized my pc was shutting down only after 6-8 hours of gameplay! and i have to mention its hot here , but i usually play with my home fan on or with my air conditioner on to cool the room
    so i started giving it rest each 2 hours, and then one day it stopped responding and it wont turn on and i knew this would happen sooner or later..., so i didnt use it for a while maybe 3 days or so ,
    and the next day it started again after holding shut down button for 30 second!!! i was really starting to get angry, so i did google search and i found that some guy had the same issue as me and when he replaced his electrical cable cord it worked normal, so i started to check how i can order from outside for replacement particularly from usa.. and i found a company called avadvancemax and rakkuten and also amazon that has a replacement for my discontinued msi product but the problem it kinda takes over a 1 month for the order to appear in egypt and i am certain that it will take longer with whats happening in the streets, so for the last two weeks it appeared that i cannot order from outside for certain issues , so i started to try to repair it until i can place my order for replacement,
    this is what i have tried so far and it kinda worked out well but for a while only
    hold power button for 30 seconds. and this brought my notebook back to life
    remove power plug for 1minute  then try again
    remove li-on battery for 1 minute then put it back in
    start the notebook by battery and then put the plug in and it worked
    play with battery only or use laptop with battery only and recharge with cable cord
    and this made me believe it was electrical problem , especially that my plug looks like one from UK  which is usually used in kuwait and i convert it to european standard plug which is used in egypt
    BUT! it only works for my notebook if i want to use the internet or watch videos etc,,, IF i decided to play a game such as the last remnant it shuts down, but if i play a very old game like final fantasy vii it works without shutting down .
    and yesterday i played the game such as last remnant for almost 45 minute to 1 and half hour in very high graphics despite that its 2009 game and then it shuts down ,
    i also bought a cooling pad just recently and started using it whenver i used the notebook , and notebook fan inside is working perfectly
     and i also thought of replacing thermal paste but i am not sure if that will help since it wont turn on , and i am not sure if formating the pc would help, since it usually starts and shuts down on windows logo but now it wont turn on at all
    and what made me post this today after all this experimenting and instability etc.... ,
    is because;
    today i tried to start my notebook from the battery and it wont start all and neither from the main cord plug
    and when it starts its shuts down very quickly less than seconds,, it used to happen before but usually it would start if i used the battery only!
    and now when my battery is plugged in , and the cablecord is also plugged it , it seems that the battery is charging ... 
    i am really sorry for the long post but anyways as you can see its really weird and complicated issues, and i never overclocked it but i usually play in high graphics etc.. and maybe it consumed too much power from nvidia perhaps ? i usually use it for maximum graphics and sometimes i use it for high performance only
    i cant specify my notebook nor  i can get dxdiag because my pc wont turn on but this is my notebook copied  from  msi website
    CPU   - Intel® Core™ i7-2630QM Processor (6M Cache, 2.00 GHz)
    OS   - Windows 7 
    Chipset   - Intel® HM65
    Memory   - DDR3 1066/1333 MHz
    LCD Size   - 15.6" Full HD (1920x1080) or HD (1366x768) LED backlight
    Graphics   - Nvidia GeForce GT 540M  + intel video card integrated
    Graphics VRAM   DDR3 1GB
    HDD (GB)   500GB / 640GB / 750GB
    Optical Drive   Blu-ray / DVD Super Multi
    Audio   7.1
    Webcam   HD type (30fps@720p)
    Card Reader   SD(XC/HC)/MMC/MS(PRO)/xD
    LAN   10/100/1000
    Wireless LAN   802.11 b/g/n (Intel or Atheros)
    Bluetooth   Bluetooth v2.1 + EDR
    D-Sub (VGA)   
    1
    HDMI   
    1 (v1.4)
    USB 2.0 port   
    1
    USB 3.0 port   
    2
    Mic-in/Headphone-out   
    1/1
    Express Card   
    N/A
    Keyboard   
    103 keys
    AC Adapter   
    120W
    Battery   
    6 cells
    Dimension   
    383 x 249.5 x 37.6~32.3mm
    Weight (KG)   2.4
    *** note:
    the same issue happened to my xbox 360 and it completed wont turn on and the issue by then was the cable cord , and then it worked out well after i replaced it and afterward my xbox 360 died... despite the new cable cord
    and another note is that here in egypt and especially before the military coup that happened, usually the electricity here turns off suddenly and it really made me worried that it caused both my pc and xbox to fuse .. because they both faced the same issue..
    and i never had this kind of issue in my 10 years old desktop in kuwait which is really making me believe its electricity issue
    or maybe motherboard died..
    and thank you in advance!

    Quote
    hello? firstly why i cannot edit or delete posts?
    Quote from: Forum Rules
    Users are permitted to modify their own posts for 180 minutes after posting
    Quote
    now after the testing, i noticed my laptop won't turn on even with  the battery only and doing the 30second shutdown rest
    you mean its doing at his own 30 seconds On, then shutdown for 30 seconds and repeatable in that way?
    that hapends if you use battery only?
    or its doing the same if you leave ac charger only?

  • IMac late 2006 screen won't turn on

    Hey everyone. I have a 24" Intel iMac that I bought in December of '06 and I'm trying to figure out if it can be fixed. I powered it up one day and the screen just won't turn on. I can hear the fans and drives, but no screen or startup chime. The white light on the front of it lights up and stays solid.
    I asked some people I know and they seem to think it's the logic board. If that's the case then I'm probably just going to be stuck with a giant paperweight because it looks expensive to replace. Just looking to see if anyone has any input on it! Thanks!

    Hi Joel, see if it will Safe BVoot, holding SHIFT key at bootup.
    Also, once booted take a flashhlight at several angles close to the screen & see if you cant detect a faint Desktop.

  • HT5957 Updated my phone with iOS 7.0.2 and now my phone won't turn on. The only thing that it says on the screen is to connect to itunes. I connect it and try to restore it but it says it was corrupted and goes back to the itunes screen. HELP!!

    I updated my phone with the new iOS 7.0.2 and now it won't turn on. The screen says to connect to itunes and so I have. I have gone through the recovery mode and everything but a message saying the recovery was corrupted keeps popping up. I am scared this new update crashed my phone. Please Help!

    Hi there briana_webb82,
    You may find the troubleshooting steps in the article below helpful.
    iOS: Unable to update or restore
    http://support.apple.com/kb/HT1808
    -Griff W. 

  • My iphone5s was accidentally disconnected while updating OS8.2 in my MacBook Pro and now it's stuck with an apple logo on its screen and won't turn on or off. What should I do?

    My iphone5 was accidentally disconnected while updating OS8.2 in my MacBook Pro and now it's stuck with an apple logo on its screen and won't turn on or off. What should I do?

    Connect to iTunes and restore. If you have difficulty, you may have to put the device into Recovery Mode. See the instructions in this support document. If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support

  • Macbook (2.1Ghz white 2008 model) display won't turn on during start-up

           hi all,
    my problem is pretty simple.
    Sometimes, after having used an external display with my Macbook (using the Apple Mini DVI > DVI adaptor: http://store.apple.com/au/product/M9321G/B?mco=MTY3ODQ5OTY ) the Macbook's own display won't power on during the next boot-up. I can hear the hard-disk start up, and the system boot, and I'm even able to navigate my way into the user login and shut the computer down (all via the keyboard). So the computer is definitely powering up (and in a seemingly normal way), but the display isn't.
    For example, last night I was using an external display with my Macbook. This morning I plug the display back into my Mac Pro, then power-up my Macbook. But the Macbook's display won't turn on. It's as though it thinks the external display is still plugged-in. I know, that if I re-connect the external display, the Macbook's login page is displayed, but only on the external screen.
    The problem only arose after I started using this particular external display (a cheap 22" BenQ, model G2222HDL 'senseye 3'). I wouldn't normally use the display with my Macbook, but my Mac Pro has a **really** noisy optical drive (CD/DVD), which makes watching films pretty unbearable (if you're into sound anyway, which I am).... so until I get my Mac Pro's drive sorted (when I have a few spare days when I won't be needing it), I'll have to continue using my external display with my Macbook to watch films.
    My Macbook's specs are as follows:
    2.1Ghz Intel Core 2 Duo Macbook (2008 model - I think, maybe 2009?)
    4Gb RAM
    Running OS X 10.5.8
    Are there any known display issues with these models of Macbook? Or are there any software/firmware updates that address any display issues?
    In general, I don't update the software/firmware unless I need to, or unless something doesn't seem to be working properly.
    However, I've just checked Software Update, and noticed there is an SMC firmware update (1.4). So I might give that a go and see if the problem persists.
    However, the problem is intermittant, and kind of unpredicatable, so I might not know for a while if it solves the problem or not.
    Has anyone else had a similar problems?
    Alternatively, is there a possibility there is some kind of virus or file-corruption causing this problem?
    My girlfriend has a similar model of Macbook (which she's never had any problems with). Recently I moved a whole bunch of files from my Macbook to hers, and she noticed that hers had a similar issue starting up, where the display failed to turn on.... so it seems like
    a) it might be a common-ish problem in this model of Macbook
    or
    b) perhaps I've got some kind of virus on mine?
    I've been using Macs for about 15 years (yet, I don't consider myself a computer expert, when it comes to the technical details). In those 15 years, viruses have never really been a concern to me, as I've never really thought they were much threat to Macs. However, I guess, as Macs get increasingly more popular, there's a possibility people will write more Mac-specific viruses...?
    Anyway, I'm open to suggestions : )
    Regards,
    Sam
    PS I've tried:
    -re-starting the computer multiple times (which sometimes works, but usually doesn't).
    -re-setting the SMC (which usually works, but not always)
    -plugging/un-plugging the external display to try and jog the computer into noticing it isn't connected (which doesn't work)

    let me ellaborate on this part:
    "b) perhaps I've got some kind of virus on mine?"
    I mean, " perhaps I've got some kind of virus on mine, and I've passed it on to hers?"

Maybe you are looking for